LASERJET ENTERPRISE 500 MFP LASERJET ENTERPRISE FLOW MFP M525 Troubleshooting Manual 2 2 M525 M525c
HP LaserJet Enterprise 500 MFP M525 and HP LaserJet Enterprise flow MFP M525 Troubleshooting Manual
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Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Theory of operation .......................................................................................................... 1 Basic operation ........................................................................................................................ 2 Major systems ........................................................................................................... 2 Product block diagram .............................................................................
Image formation process .......................................................................................... 29 Latent-image formation stage ..................................................................... 30 Primary charging ...................................................................... 30 Laser beam exposure ................................................................. 30 Developing stage .....................................................................................
Document feeder operation (standard model and the M525c model) .............. 58 Deskew operation ..................................................................... 58 Document feeder hinges ............................................................. 59 Stapler .................................................................................................................................. 61 2 Solve problems ..............................................................................................
PS4 Output bin full sensor test ................................................... 104 PS451 Tray 3 paper sensor test ................................................ 105 PS461 Tray 3 cassette sensor test .............................................. 106 PS451 Tray 4 paper sensor test ................................................ 107 PS461 Tray 4 cassette sensor test .............................................. 108 Print/stop test ......................................................................
Network Settings menu ............................................................ 179 Troubleshooting menu .............................................................. 193 Device Maintenance menu ...................................................................... 196 Backup/Restore menu .............................................................. 196 Calibration/Cleaning menu ...................................................... 197 USB Firmware Upgrade menu ........................................
30.01.43 Scan memory failure To continue turn off then on ......... 217 30.01.YY Scanner failure To continue turn off then on ................. 217 30.WX.YZ Scanner fan failure To continue turn off then on .......... 218 31.01.47 Document feeder not detected .................................... 218 31.03.22 Scanner calibration failure ........................................ 218 31.13.03 Document feeder pick error ....................................... 218 31.WX.
99.00.07 Upgrade not performed error reading upgrade ............ 232 99.00.08 Upgrade not performed error reading upgrade ............ 232 99.00.09 Upgrade canceled by user ........................................ 232 99.00.10 Upgrade canceled by user ........................................ 232 99.00.11 Upgrade canceled by user ........................................ 232 99.00.12 Upgrade not performed the file is invalid .................... 233 99.00.14 Upgrade not performed the file is invalid ........
Creating cleaning page ........................................................... 241 Data received ......................................................................... 241 Digital send communication error .............................................. 241 Disk full Delete stored jobs ........................................................ 242 Disk low Delete stored jobs ....................................................... 242 Document feeder bin full ..............................................
Manually feed: [Size] To continue, touch “OK” ........................... 250 Manually feed: [Size] To use another tray, touch "Options" .......... 250 Manually feed: [Type], [Size] To continue, touch “OK” ................ 250 Manually feed: [Type], [Size] To use another tray, touch "Options" ............................................................................... 251 No job to cancel ..................................................................... 251 Open rear door ............................
Unsupported drive installed ...................................................... 259 Unsupported supply in use ........................................................ 259 Unsupported supply installed .................................................... 260 Unsupported supply installed To continue, touch “OK” ................. 260 Unsupported tray configuration ................................................. 260 Unsupported USB accessory detected Remove USB accessory .......
The product picks up multiple sheets of paper ........................................................... 302 The product does not pick up paper ........................................................................ 302 The document feeder jams, skews, or picks up multiple sheets of paper ....................... 303 Use manual print modes ....................................................................................................... 304 Solve image-quality problems ................................
Check fax accessory status ..................................................................................... 333 General fax problems ............................................................................................ 334 Use Fax over VoIP networks .................................................................................... 335 Problems with receiving faxes ................................................................................. 336 Problems with sending faxes .................
Ozone production ................................................................................................. 367 Power consumption ............................................................................................... 367 Toner consumption ................................................................................................ 367 Paper use ............................................................................................................. 367 Plastics .......................
Telephone Consumer Protection Act (US) .................................................................. 385 Industry Canada CS-03 requirements ...................................................................... 385 Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............. 386 Japan Telecom Mark ............................................................................................. 386 Index ...............................................................................
1 ENWW Theory of operation ● Basic operation ● Formatter-control system ● Engine-control system ● Image-formation system ● Pickup, feed, and delivery system ● Tray 1 or Tray 2 ● Additional tray ● Scanning/image capture system ● Stapler 1
Basic operation Major systems The product contains the following systems: ● Engine-control system ● Laser/scanner system ● Image-formation system ● Media feed system ● Option Product block diagram Figure 1-1 Product block diagram LASER SCANNER SYSTEM IMAGE-FORMATION SYSTEM ENGINE CONTROL SYSTEM MEDIA FEED SYSTEM OPTION 2 Chapter 1 Theory of operation ENWW
Sequence of operation The DC controller in the engine-control system controls the operational sequences of the product. The following table describes durations and operations for each period of a print operation from when the product is turned on until the motor stops rotating. Normal sequence of operation Table 1-1 Sequence of operation ENWW Name Timing Purpose WAIT From the time the power switch is turned on or the door is closed until the product is ready for a print operation.
Formatter-control system The formatter is responsible for the following procedures: ● Controlling sleep mode ● Receiving and processing print data from the various product interfaces ● Monitoring control-panel functions and relaying product-status information (through the control panel and the network or bidirectional interface) ● Developing and coordinating data placement and timing with the DC controller PCA ● Storing font information ● Communicating with the host computer through the network o
Auto off Power consumption Status of power button light How to enable mode How to disable mode (put in Ready state) Relative time to Ready state Controlpanel term Less than 1W Blinks at 3 second intervals Sleep timer expires Printing or network maintenance tasks Longer than Sleep mode Network port Shortest All events Insert or remove paper from the ADF Open or close the scanner Open the cartridge door Touch the control panel touchscreen Press the power button Sleep (A1W) Approximately 6W Bl
Input/output The product receives print data primarily from the embedded HP Jetdirect print server. The product also has a USB 2.0 port for connecting directly to a computer. CPU The formatter incorporates a 800 MHz processor. Memory The random access memory (RAM) on the formatter PCA contains the page, I/O buffers, and the font storage area.
PML The printer management language (PML) allows remote configuration and status read-back through the I/O ports. Control panel The formatter sends and receives product status and command data to and from the control-panel PCA.
Engine-control system The engine-control system coordinates all product functions, according to commands that the formatter sends. The engine-control system drives the system, the image formation system, and the pickup/feed/ delivery system.
Motors, fans, clutches, solenoids, switches, and sensors Figure 1-3 Motors Fuser motor Main motor Table 1-2 Motors Description Components driven Main motor (M8001) ● Pickup roller ● Feed roller ● Transfer roller ● Photosensitive drum ● Developing roller ● Duplex repickup roller ● Pressure roller ● Delivery roller ● Fuser-delivery roller ● Duplex-feed roller Fuser motor (M8002) ENWW Fault detection Yes Yes Engine-control system 9
Figure 1-4 Fans Main fan Sub fan Table 1-3 Fans Description Area cooled Type Speed Main fan (FM1) Inside the product Intake Full Sub fan (FM2) Inside the product Intake Full Figure 1-5 Solenoids and clutches (product) PS4 PS1 M8001 SW501 PS8001 SL1 PS2 PS225 PS215 PS205 PS502 M8002 SL2 PS3 SW235 Table 1-4 Solenoids and clutches (product) 10 Item Description SL1 Tray 1 (multipurpose tray) pickup solenoid SL2 Cassette (Tray 2) pickup solenoid Chapter 1 Theory of operation ENWW
Figure 1-6 Solenoids and clutches (Tray 3 and Tray 4) M8001 CL1 SL3 PS451 PS8008 SW461 Table 1-5 Solenoids and clutches (Tray 3 and Tray 4) Item Description SL3 Paper feeder pickup solenoid CL1 Paper feeder pickup clutch NOTE: Tray 3 and Tray 4 are identical 500-sheet input trays.
Figure 1-7 Switches (product) PS4 PS1 M8001 SW501 PS8001 SL1 PS2 PS225 PS215 PS205 PS502 M8002 SL2 PS3 SW235 Table 1-6 Switches (product) 12 Item Description SW235 Cassette presence switch SW501 Cartridge-door switch Chapter 1 Theory of operation ENWW
Figure 1-8 Switches (Tray 3 and Tray 4) M8001 CL1 SL3 PS8008 PS451 SW461 Table 1-7 Switches (Tray 3 and Tray 4) Item Description SW461 Paper feeder cassette presence switch NOTE: Tray 3 and Tray 4 are identical 500-sheet input trays.
Figure 1-9 Sensors PS4 PS1 PS205 PS2 PS225 PS215 PS8001 PS502 PS3 PS8008 PS451 PS8008 PS451 Table 1-8 Sensors 14 Item Description Item Description PS1 Face-up sensor PS225 Media width sensor PS2 Fuser delivery sensor PS502 Duplex media-feed sensor Chapter 1 Theory of operation ENWW
Table 1-8 Sensors (continued) Item Description Item Description PS3 Cassette media-presence sensor PS451 Paper feeder cassette media-presence sensor NOTE: PS4 Face-down tray media-full sensor PS8001 Rear door sensor PS205 Tray 1 (multipurpose tray) media-presence sensor PS8008 Paper feeder media-feed sensor PS215 ENWW PS451 is used in Tray 3, and Tray 4. NOTE: PS8008 is used in Tray 3, and Tray 4.
DC controller operations The DC controller controls the operational sequences of the product systems.
Table 1-9 DC controller controlled components (continued) Component Switch Designator Description PS225 Media width sensor PS502 Duplex media-feed sensor PS8001 Rear door sensor SW235 Cassette-presence switch NOTE: PS8008 is used in Tray 3, and Tray 4 ENWW SW240 Power switch SW260 Interlock switch SW501 Cartridge-door switch SW2100 Test print switch Engine-control system 17
Fuser-control circuit The fuser-control circuit monitors and controls the temperature in the fuser. The product uses on-demand fusing.
Fuser failure detection The DC controller determines a fuser unit failure, deactivates the FUSER HEATER CONTROL signal, releases the relay to interrupt power supply to the fuser heater and notifies the formatter of a failure state when it encounters the following conditions: ● ● ● ● Start-up failure ◦ If the main thermistor does not detect a specified temperature during the start-up process of the heater in the wait period ◦ If the main thermistor does not detect a specified temperature during the he
Fuser temperature control The fuser temperature control maintains the temperature of the fuser heater at its targeted temperature. The DC controller monitors the FUSER TEMPERATURE (FSRTH1, FSRTH2) signals and sends the FUSER HEATER CONTROL (FSRD) signal according to the detected temperature. The fuser heater control circuit controls the fuser heater depending on the signal so that the heater remains at the targeted temperature.
Fuser protective function The protective function detects an abnormal temperature rise of the fuser unit and interrupts power supply to the fuser heater. The following three protective components prevent an abnormal temperature rise of the fuser heater: ● DC controller ◦ ● Fuser heater safety circuit ◦ ● The fuser heater safety circuit interrupts power supply to the fuser heater when the detected temperature of the main and sub thermistors is abnormal.
Low-voltage power supply The low-voltage power supply (LVPS) converts ac input voltage to dc voltage. The LVPS has two fuses on the PCA. The LVPS 24 V output is interrupted to the fuser and the high-voltage power supply if the cartridge-door interlock switch (SW501) is in the off position (cover open). WARNING! The product power switch only interrupts dc voltage from the LVPS.
Overcurrent/overvoltage protection The low-voltage power supply has a protective function against overcurrent and overvoltage to prevent failures in the power supply circuit. If an overcurrent or overvoltage condition occurs, the system automatically cuts off the output voltage. If the DC power is not being supplied from the low-voltage power supply, the protective function might be running. In such case, turn off the power switch and disconnect the power cable.
High-voltage power supply The high-voltage power supply (HVPS) applies biases to the following components: ● Primary charging roller ● Developing roller ● Transfer roller ● Fusing film Figure 1-14 High-voltage power supply Engine controller unit High-voltage power supply DC controller Fuser Fuser film Fuser film bias circuit FSRB FILMB Pressure roller Cartridge Primary charging bias circuit PRI To primary charging roller To developing roller Developing bias circuit DEV Photosensitive drum
Formatter Formatter heartbeat LED The heartbeat LED indicates that the formatter is functioning correctly. While the product is initializing after you turn the product on, the LED blinks rapidly, and then turns off. When the product has finished the initialization sequence, the heartbeat LED pulses on and off.
Laser/scanner system The laser/scanner system receives VIDEO signals from the DCC and the formatter and converts the signals into latent images on the photosensitive drum. The main components of the laser/scanner are the laser unit and the scanner motor unit. The DC controller sends signals to the laser/scanner to control the functions of these components.
Laser failure detection The DC controller determines an optical unit failure and notifies the formatter, if the laser/scanner encounters the following conditions: ENWW ● The scanner motor does not reach a specified rotation within a specified period of the scanner motor start up. ● The rotation of the scanner motor is out of specified range for a specified period during the scanner motor drive. ● The BD interval is out of a specified value during a print operation.
Image-formation system Electrophotographic process The electrophotographic process forms an image on the paper. Following are the major components used in the process: ● Toner cartridge ● Transfer roller ● Fuser ● Laser/scanner The DC controller uses the laser/scanner and HVPS to form the toner image on the photosensitive drum. The image is transferred to the paper and then fused.
Image formation process Each of the following process function independently and must be coordinated with the other product processes.
Latent-image formation stage During the latent-image formation stage, the laser/scanner forms an invisible image on the photosensitive drum in the toner cartridge. Primary charging Step 1: DC and AC biases are applied to the primary charging roller, which transfers a uniform negative potential to the photosensitive drum.
Developing stage Toner cartridge Step 3: In the toner cartridge, the developing cylinder comes in contact with the photosensitive drum to deposit toner onto the electrostatic latent image. Figure 1-20 Toner cartridge Blade Developing roller Exposed area Unexposed area Unexposed area Exposed area Developing bias Photosensitive drum Toner acquires a negative charge from the friction that occurs when the developing roller rotates against the developing blade.
Transfer stage Step 4: The transfer charging roller, to which a DC positive bias is applied, imparts a positive charge on the print media. When the print media comes in contact with the photosensitive drum, the toner is transferred to the print media. Figure 1-21 Transfer Photosensitive drum Media Transfer roller Transfer bias Step 5: The elasticity of the print media causes its separation from the photosensitive drum. A static charge eliminator aids separation by weakening any electrostatic adhesion.
The product uses an on-demand fuser method. The toner image is permanently affixed to the paper with heat and pressure. Figure 1-23 Fusing Fuser heater Brush Fuser film Toner Media Pressure roller Fuser bias Cleaning stage Step 7: The cleaning blade scrapes the residual toner off of the photosensitive drum and deposits it into the waste toner case.
Toner detection The product uses a nonvolatile memory tag built into the toner cartridge. Print-cartridge detection happens when the engine controller detects the presence of a genuine HP print-cartridge that contains a memory tag. Toner detection happens as the engine controller reads or writes the data that is stored on the memory tag. The engine controller renews the information in the prescribed timing and reads or writes it from or to the memory tag.
Pickup, feed, and delivery system The pickup/feed/delivery system consists of several types of feed rollers and sensors. The product uses a motor and two solenoids to drive the rollers. Three media-detection sensors detect paper as it passes through the product. If media does not reach or pass each sensor within a specified time, the DCC determines that a jam has occurred and alerts the formatter.
Photo sensors and switches Figure 1-26 Photo sensors and switches (product) PS4 PS1 M8001 SW501 PS8001 SL1 PS2 PS225 PS215 PS205 PS502 SL2 M8002 PS3 SW235 Table 1-10 Photo sensors and switches (product) 36 Item Description Item Description PS1 Face-up sensor PS215 Top-of-Page (TOP) sensor PS2 Fuser delivery sensor PS225 Media width sensor PS3 Cassette media-presence sensor PS502 Duplex media-feed sensor PS4 Face-down tray media-full sensor PS8001 Rear door sensor PS205 Tray 1
Figure 1-27 Photo sensors and switches (Tray 3 and Tray 4) M8001 CL1 SL3 PS8008 PS451 SW461 Table 1-11 Photo sensors and switches (Tray 3 and Tray 4) Item Description PS451 Paper feeder cassette-media presence sensor PS8008 Paper feeder media-feed sensor SW461 Paper feeder cassette presence switch NOTE: Tray 3 and Tray 4 are identical 500-sheet input trays.
Solenoids and clutches Figure 1-28 Solenoids and clutches (product) PS4 PS1 M8001 SW501 PS8001 SL1 PS2 PS225 PS215 PS205 PS502 M8002 SL2 PS3 SW235 Table 1-12 Solenoids and clutches (product) 38 Item Description SL1 Tray 1 (multipurpose tray) pickup solenoid SL2 Cassette (Tray 2) pickup solenoid Chapter 1 Theory of operation ENWW
Figure 1-29 Solenoids and clutches (Tray 3 and Tray 4) M8001 CL1 SL3 PS451 PS8008 SW461 Table 1-13 Solenoids and clutches (Tray 3 and Tray 4) Item Description SL3 Paper feeder pickup solenoid CL1 Paper feeder pickup clutch NOTE: Tray 3 and Tray 4 are identical 500-sheet input trays.
Tray 1 or Tray 2 Pickup and feed unit The pickup and feed unit uses the following components and processes. Cassette paper size detection/cassette paper detection NOTE: To find the following components, see Photo sensors and switches on page 36. ● PS3: cassette media-presence sensor ● PS225: media width sensor (detects media width after the media enters the paper path) Cassette pickup NOTE: To find the following components, see Solenoids and clutches on page 38.
Paper pickup and feed The following figure shows the pickup and feed paper path. NOTE: Duplex models include a duplex media-feed path for automatic two-sided printing.
Jam detection The product uses the following sensors to detect the presence of media and to check for jams. If media does not reach or pass each sensor within a specified time, the ECU determines that a jam has occurred and alerts the formatter. NOTE: To find the following components, see Photo sensors and switches on page 36.
Additional tray NOTE: This product supports identical 500-sheet input trays (Tray 3 and Tray 4). Tray driver PCA The following figure shows the signals between the DC controller and the tray driver PCA.
Paper pickup and feed NOTE: Tray 3 and Tray 4 are identical 500-sheet input trays. The following figure shows the pickup and feed paper path (Tray 3 shown).
Paper level and size detection ● PS451: paper feeder media-presence sensor detects if media is present in the tray. NOTE: PS451 is used in Tray 3 and Tray 4. ● Media size is detected after the page enters the product. See Cassette paper size detection/ cassette paper detection on page 40. Jam detection ● ENWW PS8008: paper feeder media-feed sensor detects jams in the paper feeder.
Scanning/image capture system Control panel The control panel is a capacitive touchscreen with an adjustable viewing angle. The control panel assembly includes a USB port for walk-up printing and firmware upgrades. It also includes a hardware integration pocket for third-party USB devices such as card readers. The control panel has the following features: ● 203.
● Jam clearance door with sensing ● LED indication when original is placed on input tray Document feeder operation (standard model) The following sections describe the operation of the document feeder for standard model. Sensors in the document feeder (standard model) The document feeder contains the following sensors: ● ADF Y (length) sensor: Detects whether there is a legal-size original. ● ADF paper present sensor: Detects whether a document is present in the document feeder.
Item Description 2 ADF pick success sensor 3 ADF paper path deskew sensor 4 Prescan frontside sensor 5 ADF jam cover sensor (open the jam acess-cover and insert a folded piece of paper to activate flag) 6 ADF paper present sensor Document feeder paper path (standard model) For two-sided documents, the delivery rollers reverse the direction of each page to feed the second side of the document past the document feeder glass.
Document feeder simplex operation (standard model) Following is the basic sequence of operation for a document feeder simplex job. Figure 1-35 Document feeder simplex operation (standard model) Document feeder simplex operation (standard model) 1. The ADF paper present sensor activates when paper is loaded into the input tray. 2. The pick motor rotates to lower the pick roller and starts to pick the loaded paper. 3.
Document feeder duplex operation (standard model) Following is the basic sequence of operation for a document feeder duplex job. Figure 1-36 Document feeder duplex operation (first paper path; standard model) Document feeder duplex operation (standard model) Following is a description of the first pass of a page during a duplex copy job. The front side of the page is scanned. 1. The ADF paper present sensor activates when paper is loaded into the input tray. 2.
Figure 1-37 Document feeder duplex operation (standard model) Document feeder duplex operation (standard model) Following is a description of the second pass of a page during a duplex copy job. The back side of the page is scanned. 1. The trailing edge of the paper travels a preset distance before pinch-m-duplex activates to pull the paper back. 2. The deskew motor rotates the deskew drive roller to pull the paper into the prescan drive roller. 3.
52 5. The feed motor continues to rotate and drive the trailing edge of the paper through the preset distance from the prescan frontside sensor to the scan zone. 6. The feed motor continues to rotate and ejects the trailing edge of the paper into the output bin.
Document feeder operation (M525c model) The following sections describe the operation of the document feeder for the M525c model. The M525c product supports single page pass electronic duplexing (e-duplex) copy jobs. The product uses two separate scan modules to scan the frontside and backside of an e-duplex copy job page in a single page pass thought the document feeder. See Document feeder paper path (M525c model) on page 55.
● Prescan backside sensor: Detects the top of the page as it approaches the backside scan module during e-duplex copy jobs. ● ADF jam cover sensor: Detects whether the document feeder cover is open or closed.
Document feeder paper path (M525c model) Figure 1-39 Document feeder paper path (M525c model) 5 6 7 8 9 4 10 3 11 2 1 12 Item Description Item Description 1 Input tray 7 Frontside background selector 2 Separation pad 8 Frontside scan module NOTE: This scan module (document feeder glass) is located in the scanner base.
Document feeder simplex operation (M525c model) Following is the basic sequence of operation for a document feeder simplex job. Document feeder simplex operation (M525c model) 1. ADF jam cover sensor cover door detects when cover door is in closed position. 2. The ADF paper present sensor activates when paper is loaded onto the input tray. 3. The pick motor rotates to lower the pick roller and starts to pick the loaded paper. 4.
Document feeder e-duplex operation (M525c model) Following is the basic sequence of operation for an e-duplex job. NOTE: For an e-duplex copy job, the background scan operation begins immediately after the simplex sequence of operation ends. Document feeder backside scan operation (M525c model) 1. The feed motor continues to drive the paper until the leading edge activates the prescan backside sensor. The product firmware registers the position of the leading edge of the paper.
Document feeder operation (standard model and the M525c model) The following sections describe the operation of the document feeder for standard model and the M525c model. Deskew operation Sliding-side guides on the input tray make sure that the paper stack is correctly aligned at the center of the input tray when the tray is loaded with paper. The loaded paper is positioned parallel with the direction of travel into the document feeder paper path.
Document feeder hinges The document feeder hinges allow the assembly to be positioned vertically above the scanner glass to accommodate the placement of books and other objects up to 40 mm (1.57 in) in height on the scanner glass. The document feeder is still be able to close (the bottom of the ADF is kept parallel to the scanner glass) and allow the product to operate. The document feeder hinges provide height adjustment of at least 40 mm (1.
Figure 1-42 Document feeder open (60º to 80º) 60 Chapter 1 Theory of operation ENWW
Stapler The stapler uses a 24v dc power connection to the DC controller. The stapler only has a power connection to the product. Stapler control-panel messages, for example Out of Staples, are not supported.
62 Chapter 1 Theory of operation ENWW
2 ENWW Solve problems ● Solve problems checklist ● Menu map ● Preboot menu options ● Current settings pages ● Troubleshooting process ● Tools for troubleshooting ● Clear jams ● Solve paper-handling problems ● Use manual print modes ● Solve image-quality problems ● Clean the product ● Solve performance problems ● Solve connectivity problems ● Service mode functions ● Solve fax problems ● Product upgrades 63
Solve problems checklist Follow these steps when trying to solve a problem with the product. 1. If the control panel is blank or black, complete these steps: a. Check the power cable. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.
product. You can also download the print driver from this Web site: www.hp.com/go/ lj500MFPM525_software. 7. ENWW Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program. If this solution does not work (the document does not print), complete these steps: a. Try printing the job from another computer that has the product software installed. b.
Menu map You can print a report of the complete Administration menu so you can more easily navigate to the individual settings you need. 66 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuration/Status Pages 3. Select the Administration Menu Map option. 4. Touch the Print button to print the report.
Preboot menu options If an error occurs while the product is initializing, an error message displays on the control-panel display. The user can open the Preboot menus. The error menu item will not be seen if an error did not occur. CAUTION: The Format Disk option performs a disk initialization for the entire disk. The operating system, firmware files, and third party files (among other files) will be completely lost. HP does not recommend this action. Access the Preboot menu 1. Turn the product on. 2.
Table 2-1 Preboot menu options (1 of 6) (continued) Menu option First level Second level Administrator Third level Description This item navigates to the Administrator sub menus. If authentication is required (and the user is not already signed in) the Sign In displays. The user is required to sign in. Download Network USB USB Thumbdrive Format Disk This item initiates a preboot firmware download process. A USB Thumbdrive option will work on all FutureSmart products.
Table 2-2 Preboot menu options (2 of 6) Menu option First level Second level Third level Administrator Manage Disk Clear disk Select the Clear disk item to disable using an external device for job storage. Job storage is normally enabled only for the Boot device. This will be grayed out unless the 99.09.68 error is displayed. Lock Disk Select the Lock Disk item to lock (mate) a new secure disk to this product.
Table 2-3 Preboot menu options (3 of 6) Menu option First level Second level Administrator Manage Disk Internal Device continued continued Third level Description Select the Internal Device item to erase the internal device or get status about the internal device. Secure Erase Select the Secure Erase item to erase all of the data on the disk and unlock it if required. This might take a long time. NOTE: The system will be unusable until the system files are reinstalled.
Table 2-4 Preboot menu options (4 of 6) Menu option First level Administrator Configure LAN Second level Third level Description Select the Configure LAN item to setup the network settings for the PreBoot menu firmware upgrade. continued The network can be configured obtain the network settings from a DHCP server or as static. IP Mode [DHCP] Use this item for automatic IP address acquisition from the DHCP server. IP Mode [STATIC] Use this item to manually assign the network addresses.
Table 2-5 Preboot menu options (5 of 6) (continued) Menu option First level Second level Administrator Startup Options First Power continued Third level Description Not currently functional: This item allows the product to initialize as if it is the first time it has been turned on. continued For example, the user is prompted to configure first-time settings like date/time, language, and other settings. Check this item so that it is enabled for the next time the product power is turned on.
Table 2-6 Preboot menu options (6 of 6) (continued) Menu option First level Second level System Triage Copy Logs Service Tools Developer Tools ENWW Third level Description If you cannot print the error logs, the System Triage item allows you to copy the error logs to a flash drive on the next startup. The files can then be sent to HP to help determine the problem. This item requires the service access code.
Current settings pages Printing the current settings pages provides a map of the user configurable settings that might be helpful in the troubleshooting process. 74 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuration/Status Pages 3. Select the Current Settings Page option. 4. Touch the Print button to print the report.
Troubleshooting process Determine the problem source When the product malfunctions or encounters an unexpected situation, the product control panel alerts you to the situation. This section contains a pre-troubleshooting checklist to filter out many possible causes of the problem. A troubleshooting flowchart helps you diagnose the root cause of the problem. The remainder of this chapter provides steps for correcting problems.
Table 2-7 Troubleshooting flowchart (continued) 4 Information pages Open the Reports menu from the Administration menu, and then print the configuration pages to verify that all the accessories are installed. If accessories that are installed are not listed on the configuration page, remove the accessory and reinstall it. After evaluating the configuration pages, see step 5.
and then performing the engine test again. If the engine test is then successful, the problem is almost certainly with the formatter, the control panel, or the cable that connects them. If the control panel is blank when you turn on the product, check the following items. 1. Make sure that the product is connected directly into an active electrical outlet (not a power strip) that delivers the correct voltage. 2. Make sure that the power switch is in the on position. 3.
Verifies that all areas respond to a touch Checks calibration Selects a test pattern to view on the display.
Checks the ambient light sensor Tests the home button Exit diagnostic mode Do one of the following: ● Touch the Cancel ● Wait 20 seconds and the control panel will return to the Home screen. button. Scanning subsystem Calibrate the scanner Use this procedure to properly position the copied image on the page. TIP: This adjustment might be required after the scanner or document feeder are replaced. ENWW 1.
Tools for troubleshooting The section describes the tools that can help you solve problems with your device. Individual component diagnostics LED diagnostics LED, engine, and individual diagnostics can identify and troubleshoot product problems. Understand lights on the formatter Two LEDs on the formatter indicate that the product is functioning correctly. 1 2 1 Heartbeat LED 2 HP Jetdirect LEDs Heartbeat LED The heartbeat LED provides information about product operation.
TIP: If the heartbeat LED is illuminated—by an error condition or normal operation—the formatter is fully seated and the power is on. The pins for the LED circuit in the formatter connector are recessed so that this LED will not illuminate unless the formatter is fully seated. The heartbeat LED operates according to the product state. When the product is initializing, see Heartbeat LED, product initialization on page 81.
Table 2-8 Heartbeat LED, product initialization (continued) Product initializing state Heartbeat LED, normal state Heartbeat LED, error state Preboot menu available (including diagnostics) Green, solid Red, solid ● Diagnostic failure ◦ Follow diagnostic instructions Turn the power off, and then on again to restart the initialization process. Accessing disk for firmware image Green, solid Yellow, fast flash NOTE: If applicable, disk error messages appear on the control-panel display.
HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has failed. For link failures, check all the network cable connections. In addition, you can try to manually configure the link settings on the embedded print server by using the product control-panel menus. 1.
2. Press the engine test-page button. Figure 2-1 Locating the engine-test-page switch The test page should have a series of horizontal lines. The test page prints from the last tray that the product used to print, unless the product has been turned off and then turned on again since the most recent print job. If the product has been turned off and then on again since the most recent print job, then the page will print from Tray 2.
Paper path test This diagnostic test generates one or more test pages that you can use to isolate the cause of jams. To isolate a problem, specify which input tray to use, specify whether to use the duplex path, and specify the number of copies to print. Multiple copies can be printed to help isolate intermittent problems. The following options become available after you start the diagnostic feature: ● Print Test Page. Run the paper-path test from the default settings: Tray 2, no duplex, and one copy.
Table 2-9 Paper-path sensors (continued) Sensor name Sensor number Replacement part number Description Paper-path sensor test name Paper width sensor PS225 RM1-8618-000CN Paper width sensor PCA PS225 Paper Width 1 Fuser delivery sensor PS2 RM1-8505-000CN Fuser (universal) PS2 Fuser Output Duplex media-feed sensor PS502 RM1-8519-000CN HVPS PS502 Duplexer Refeed Rear cover open sensor PS1 WG8-8519-000CN Photointerrupter PS1 Rear Door Face-down media tray media-full sensor PS4 Photo
Manual sensor test Performs tests to determine whether the paper-path sensors are operating correctly. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
Table 2-10 Manual sensor tests (continued) Sensor or switch name Sensor number Replacement part number Description Paper-path sensor test name Testing of sensor Paper feeder mediafeed sensor - Tray 41 PS8008 CE530-69001 Tray 4 feeder unit PS8008 Tray 4 Feed sensor Remove the Tray 4 cassette, use a small screwdriver to activate the sensor through the small slot toward the front of the product.
SW501 Cartridge door switch test Test the cartridge door switch (SW501) 1. Open the cartridge door to activate the sensor. Figure 2-2 Test the cartridge door switch 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the door is not damaged or missing. If necessary, replace the cartridge-door switch.
PS8001 Rear door sensor test Test the rear door sensor (PS8001) 1. Open the rear door, and then gently pull down on the door and lower the door until it is fully open to activate the sensor. Figure 2-3 Test the rear door sensor (1 of 2) Figure 2-4 Test the rear door sensor (2 of 2) 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the door is not damaged or missing. If necessary, replace the rear door sensor.
PS215 Top (Top-of-Page) sensor test Test the Top sensor (PS215) 1. Open the cartridge door, and then remove the toner cartridge. 2. Raise the registration shutter. 3. Use a small screwdriver to activate the Top sensor. Figure 2-5 Test the Top sensor ENWW 4. Check the control-panel display for sensor response. 5. If there is no response, replace the Top sensor (RM1-8617-000CN).
PS225 Paper width 1 sensor test Test the paper width sensor (PS225) 1. Open the cartridge door, and then remove the toner cartridge. 2. Raise and then lower the registration flap to activate the sensor. Figure 2-6 Test the paper width sensor 92 3. Check the control-panel display for a sensor response. 4. If there is no response, replace the paper width sensor PCA (RM1-8618-000CN).
PS2 Fuser output sensor test Test the fuser output sensor (PS2) 1. Open the rear door. 2. Slowly insert a piece of paper to activate the fuser output sensor. Figure 2-7 Test the fuser output sensor ENWW 3. Check the control-panel display for a sensor response. 4. If there is no response, replace the fuser (RM1-8508-000CN).
PS502 Duplexer refeed sensor test Test the duplexer refeed sensor (PS502) 1. Remove the Tray 2 cassette. 2. Press the green lever to release the duplex media-feed assembly (metal tray). 3. Raise the duplex media-feed assembly until it snaps into place. Figure 2-8 Test the duplexer refeed sensor 94 4. Check the control-panel display for sensor response. 5. If there is no response, replace the high-voltage power supply.
PS1 Rear bin sensor test Test the rear bin sensor (PS1) 1. Open the rear door until it stops to activate the sensor. Figure 2-9 Test the rear bin sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the rear bin sensor.
PS4 Output bin full sensor test Test the output bin full sensor (PS4) 1. Raise and then lower the output-bin levers to activate the sensor. Figure 2-10 Test the output bin full sensor 96 2. Check the control-panel display for sensor response. 3. If there is no response, replace the top-cover flag or the photo interrupter.
PS8008 Tray 3 Feed sensor Test the Tray 3 feed sensor (PS8008) 1. Remove the Tray 2 cassette. 2. Use a small screwdriver to activate the sensor. Figure 2-11 Test the Tray 3 feed sensor ENWW 3. Check the control-panel display for sensor response. 4. If there is no response, replace the optional Tray 3 assembly.
PS8008 Tray 4 Feed sensor Test the Tray 4 feed sensor (PS8008) 1. Remove the Tray 3 cassette. 2. Use a small screwdriver to activate the sensor. Figure 2-12 Test the Tray 4 feed sensor 98 3. Check the control-panel display for sensor response. 4. If there is no response, replace the optional Tray 4 assembly.
Tray/bin manual sensor test Use this test to test paper-path sensors and the paper-size switches manually. The following illustrations and table show the locations of these sensors. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
Table 2-11 Tray/bin manual sensor test (continued) Sensor or switch name Sensor number Replacement part number Description Paper-path sensor test name Testing of sensor Paper feeder Tray 4 cassette presence sensor1 PS461 CE530-69001 Tray 4 feeder unit PS461 Tray 4 Cassette Remove Tray 4, and then reinstall it. Face-down media tray media-full sensor PS4 Photo interruptor: WG8-8519-000CN Photointerrupter PS4 Output Bin Full Open the rear door to about 15 degrees.
PS205 Tray 1 Paper sensor test Tray 1 paper sensor (PS205) 1. Push the sensor lever toward the right side of the product and hold it there for 3 seconds to activate the sensor. Figure 2-13 Test the Tray 1 paper sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the multipurpose sensor PCA (RM1-8621-000CN).
PS3 Tray 2 Paper sensor test Tray 2 paper sensor (PS3) 1. Remove the Tray 2 cassette, and then push on the sensor levers to activate the sensor. Figure 2-14 Test the Tray 2 paper sensor 102 2. Check the control-panel display for sensor response. 3. If there is no response, replace the Tray 2 pickup assembly (RM1-8505-000CN).
SW235 Tray 2 Cassette sensor test Tray 2 cassette sensor (SW235) 1. Remove the Tray 2 cassette, and then install it to activate the sensor. Figure 2-15 Test the Tray 2 cassette sensor 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the cassette is not damaged or missing. If necessary, replace the switch.
PS4 Output bin full sensor test Test output bin full sensor (PS1) 1. Raise and then lower the output-bin levers to activate the sensor. Figure 2-16 Test the output bin full sensor 104 2. Check the control-panel display for sensor response. 3. If there is no response, replace the top-cover flag or the photo interrupter.
PS451 Tray 3 paper sensor test Tray 3 paper sensor (PS451) 1. Remove the Tray 3 cassette, and then push on the sensor levers to activate the sensor. Figure 2-17 Test the Tray 3 paper sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the optional 500-sheet feeder.
PS461 Tray 3 cassette sensor test Tray 3 cassette sensor (SW461) 1. Remove the Tray 3 cassette, and then install it to activate the sensor. Figure 2-18 Test the Tray 3 cassette sensor 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the cassette is not damaged or missing. If necessary, replace the optional 500-sheet feeder.
PS451 Tray 4 paper sensor test Tray 4 paper sensor (PS451) 1. Remove the Tray 4 cassette, and then push on the sensor levers to activate the sensor. Figure 2-19 Test the Tray 4 paper sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the optional 500-sheet feeder.
PS461 Tray 4 cassette sensor test Tray 4 cassette sensor (PW461) 1. Remove the Tray 4 cassette, and then install it to activate the sensor. Figure 2-20 Test the Tray 4 cassette sensor 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the cassette is not damaged or missing. If necessary, replace the optional 500-sheet feeder.
Table 2-12 Print/stop settings Duration Description 0 msecs The leading edge of the paper stops about 10 mm (0.36 in) beyond the silver paper guide of the registration assembly. 100 msecs The leading edge of the paper stops about 24 mm (0.94 in) beyond the silver paper guide of the registration assembly. 500 msecs The leading edge of the paper stops prior to the paper entering the “nip” of the fuser assembly; the nip is the gap between the pressure roller and the hot fusing roller.
● Buttons: tests the key pad and other buttons. ● Touchscreen: tests the control-panel touchscreen. For more control-panel diagnostics, see Control-panel checks on page 77. Half self-test Perform a half self-test to determine which image-formation process might be malfunctioning. NOTE: It might be easier to perform the print/stop test to stop the product during the printing process. See Print/stop test on page 108. 1. Print a configuration page from the control panel. 2.
Each component test can be performed once or repeatedly. If you turn on the Repeat option from the drop-down menu, the test cycles the component on and off. This process continues for two minutes, and then the test terminates. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Troubleshooting ● Diagnostic Tests ● Component Test Select the component test options for the test you want to run.
Diagrams Block diagrams Figure 2-21 Product cross section 2 1 17 112 16 3 4 14 15 6 5 13 12 7 11 10 Item Description Item Description 1 Face-down delivery roller 10 Cassette (Tray 2) separation pad 2 Fuser film 11 Cassette (Tray 2) pickup roller 3 Laser/scanner 12 Duplex repickup roller 4 Photosensitive drum 13 Registration roller 5 Toner cartridge 14 Transfer roller 6 Registration shutter 15 Duplex-feed roller (duplex models) Chapter 2 Solve problems 9 8 ENWW
Item Description Item Description 7 Tray 1 (multipurpose tray) pickup roller 16 Pressure roller 8 Tray 1 (multipurpose tray) separation pad 17 Fuser output roller 9 Feed roller Figure 2-22 Optional paper feeder (Tray 3 and Tray 4) cross section 1 2 3 ENWW Item Description 1 Pickup roller 2 Feed roller 3 Separation pad Tools for troubleshooting 113
Location of connectors DC controller connections Figure 2-23 DC controller connections J2104 J2400 J2103 J2102 J2704 J2703 J2308 J2311 J2401 J2303 J2701 J2301 J2302 J2310 J2306 FT2 J2700 J2100 FT1 J2105 J2307 J2304 J2200 J2702 J2201 Item 114 Description Item Description Item J2100 J2302 J2400 J2102 J2303 J2401 J2103 J2304 J2700 J2104 J2306 J2701 J2105 J2307 J2702 J2200 J2308 J2703 J2201 J2310 J2704 J2301 J2311 Chapter 2 Solve problems Description ENWW
Formatter connections Figure 2-24 Formatter connections E-duplex J18 J29 J64 J83 J38 J31 J81 J24 J39 J10 JXX J8 J25 J14 ENWW Item Description Item Description J8 LVPS J38 Scanner J10 Stapler J39 Control panel J14 Fax card J64 Scanner J18 Scanner J81 No connection (empty) J24 Scanner J83 Scanner J25 LVPS JXX Control panel J29 Scanner E-duplex E-duplex document feeder J31 Scanner Tools for troubleshooting 115
Plug/jack locations 1 2 3 4 5 1 Local area network (LAN) Ethernet (RJ-45) network port 2 USB port for connecting external USB devices 3 Hi-Speed USB 2.
Item Description Item Description 2 Formatter cover 8 Power switch 3 Right cover 9 Tray 2 4 Left cover 10 Tray 1 5 Rear door 11 Cartridge door 6 Power port 12 Face-down output bin Figure 2-26 Major component locations 1 2 5 ENWW Item Description 1 Fuser 2 Laser/scanner 3 Registration assembly 4 Pickup assembly 5 Duplex media-feed assembly 3 4 Tools for troubleshooting 117
Figure 2-27 Motors, fans, solenoids, and rollers component locations 118 Item Description Item Description 1 Fuser motor 6 Main fan 2 Tray 1 (multipurpose tray) pickup roller 7 Cassette (Tray 2) separartion pad 3 Tray 1 (multipurpose tray) pickup solenoid 8 Cassette (Tray 2) pickup solenoid 4 Transfer roller 9 Cassette (Tray 2) pickup roller 5 Tray 1 (multipurpose tray) separation pad 10 Sub fan Chapter 2 Solve problems ENWW
Figure 2-28 PCA component locations (1 of 2) Item Description 1 High-voltage power supply 2 Formatter Figure 2-29 PCA component locations (2 of 2) 2 1 ENWW Item Description 1 DC controller PCA 2 Low-voltage power supply Tools for troubleshooting 119
General timing charts Figure 2-30 General timing chart 1 Print start command (EEC12) Power ON 2 Cassette pickup solenoid (SL2) 3 TOP sensor (PS215) 4 Fuser output sensor(PS2) 5 /BD signal 6 VIDEO signal 7 Scanner motor (M3) 8 Main motor (M8003) 9 Fuser motor (M8002) 10 Fuser heater 11 Primary charging bias 12 Developing bias 13 Transfer bias 14 Fuser film bias 15 Main fan (FM1) 16 Sub fan (FM2) 17 18 19 20 21 22 23 WAIT STBY INTR PRINT LSTR STBY ENWW Chapter 2 Solve problems 120
Circuit diagrams Figure 2-31 General circuit diagram (1 of 2) 8 11 10 9 1 2 3 4 5 6 7 8 9 10 11 12 13 INL1001 8 7 1 AC-H AC-N J1811 1 3 2 9 IOTRXD 8 CURRMS 7 CURLIM 6 FSRD 5 FSRMSK 4 RLYD34 3 RLYD1 2 /RLOFF1 1 1 2 3 2 1 3 2 1 J2306 J2301 J200 2 1 3 2 1 J2401 J2302 10 1 9 9 10 17 J4209 J4205 7 6 5 4 3 2 Formatter VLIM 16 CH VOLT 15 CH_VOLTOFF 14 GND 13 GND 12 +3.3VC 11 +3.3VC 10 GND 9 +3.3VB 8 GND 7 +3.3VA 6 3.
Figure 2-32 General circuit diagram (2 of 2) 4 3 2 1 Fuser unit Laser scanner unit Fuser output sensor PS2 1 J2 2 TH1 TH2 Scanner motor M3 3 2 2 Sub fan FM2 1 J19 1 2 3 4 5 6 J18H 1 2 J8010L J8003 J8002 J18 3 4 5 6 7 8 1 2 3 4 5 6 3 2 1 1 2 3 1 2 4 1 2 1 GND 2 +3.3VC 3 /SCMDEC 4 GND 5 FAN2LCK 6 FAN2ON 7 /RDOORSNS 1 3 J8001 GND 2 GND 3 GND 4 /MM_ACC 5 /MM_DEC 6 MM_FG 7 J2102 +24VD 8 GND 1 FM_REV 2 GND +24VC 3 /FM_ACC +3.
Internal print-quality test pages Clean the paper path 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Cleaning Page 3. Touch the Print button to print the page. 4. The cleaning process can take several minutes. When it is finished, discard the printed page. Set up an auto cleaning page Use the procedure in this section to set up an automatic cleaning page. 1.
Print a configuration page Depending on the model, up to three pages print when you print a configuration page. In addition to the main configuration page, the embedded Jetdirect configuration pages print. Configuration page Use the configuration page to view current product settings, to help troubleshoot product problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and product languages. 1.
HP embedded Jetdirect page The second configuration page is the HP embedded Jetdirect page, which contains the following information: Always make sure the status line under the general information line indicates "I/O Card Ready.
Finding important information on the configuration pages Certain information, such as the firmware date codes, the IP address, and the e-mail gateways, is especially helpful while servicing the product. This information is on the various configuration pages.
Print quality troubleshooting tools Repetitive defects ruler Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems. Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and use the figure below to identify the component that is causing the defect. NOTE: When printing this defect ruler, verify that any scaling options in the print driver are disabled. 0 mm 38 mm 43.
Control panel menus Administration menu You can perform basic product setup by using the Administration menu. Use the HP Embedded Web Server for more advanced product setup. To open the HP Embedded Web Server, enter the product IP address or host name in the address bar of a Web browser. Reports menu To display: At the product control panel, select the Administration menu, and then select the Reports menu.
Table 2-15 Reports menu (continued) First level Second level Values Description Web Services Status Page Print Shows the detected Web Services for the product. View Fax Reports Fax Activity Log Print Contains a list of the faxes that have been sent from or received by this product. View Billing Codes Report Print Provides a list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code.
Table 2-16 General Settings menu (continued) First level Energy Settings Second level Sleep Schedule Third level Fourth level Values Description Date Select the date from a pop-up calendar. Time Select the time from a pop-up keypad. Adjust for Daylight Savings Checkbox If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. A list of scheduled events displays.
Table 2-16 General Settings menu (continued) First level Second level Third level Fourth level Print Quality Image Registration Adjust Tray Print Test Page Values Description Shift the margin alignment to center the image on the page from top to bottom and from left to right. You can also align the image on the front with the image printed on the back. Use the Adjust Tray menu to adjust the registration settings for each tray. Before adjusting these values, print a registration test page.
Table 2-16 General Settings menu (continued) First level Second level Third level Fourth level Values Description X1 Shift -5.00 mm to 5.00 mm The direction that is perpendicular to the way the paper passes through the product is referred to as X. This is also known as the scan direction. X1 is the scan direction for a single-sided page or for the second side of a two-sided page. X2 is the scan direction for the first side of a two-sided page.
Table 2-16 General Settings menu (continued) First level Second level Third level Fourth level Values Description Resistance Mode Normal Use this setting to correct print quality problems in lowhumidity environments and highly resistive paper. Use the Up option to solve print quality problems that are related to poor toner-transfer. Use the Down option in the event that small, “pin-hole” defects occur.
Table 2-16 General Settings menu (continued) First level Second level Third level Fourth level Values Economode Description On Off Toner density Default Lighter print Darker print Jam Recovery Auto* Off On This product provides a jam recovery feature that reprints jammed pages. Select one of the following options: Auto: The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. Off: The product does not attempt to reprint jammed pages.
Table 2-16 General Settings menu (continued) First level Second level Manage Stored Jobs Sort Stored Jobs By Third level Fourth level Values Description Job Name* This option allows you list the jobs either Alphabetically or Chronologically. Date Quick Copy Job Held Timeout Off* Sets a maximum storage-time limit for stored Quick Copy and Proof and Hold jobs. If a stored job is not printed during this period, it is deleted.
Table 2-16 General Settings menu (continued) First level Second level Third level Fourth level Hold Off Print Job Values Description Enabled* Enable this feature if you want to prevent print jobs from starting while a user is initiating a copy job from the control panel. Held print jobs start printing after the copy job is finished, provided that no other copy job is in the print queue.
Table 2-17 Copy Settings menu (continued) First level Second level Third level Sides Values Description 1-sided original, 1-sided output* Use to indicate whether the original document is printed on one or both sides, and whether the copies should be printed on one or both sides. For example, select 1-sided original, 2- sided output when the original is printed on one side, but you want to make twosided copies.
Table 2-17 Copy Settings menu (continued) First level Second level Third level Values Description 2-Sided Format Book-style If you are making twosided copies, select a 2sided format option. Flip-style Book-style original; Flipstyle copy Flip-style original; Bookstyle copy Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge.
Table 2-17 Copy Settings menu (continued) First level Second level Collate Third level Values Description Collate on (Sets in page order)* If you are making more than one copy, select the Collate on (Sets in page order) option to assemble the pages in the correct order in each set of copies. Collate off (Pages grouped) Select the Collate off (Pages grouped) option to group the same pages together.
Table 2-17 Copy Settings menu (continued) First level Second level Image Adjustment Darkness Third level Values Description Select a value using the slide bar, or touch Automatic. Use to improve the overall quality of the copy. Contrast Select a value using the slide bar, or touch Automatic. Adjust the Contrast setting to increase or decrease the difference between the lightest and darkest color on the page. Background Cleanup Select a value using the slide bar, or touch Automatic.
Table 2-17 Copy Settings menu (continued) First level Second level 2-Sided Format Third level Values Description Book-style If you are making twosided copies, select a 2sided format option. Flip-style Book-style original; Flipstyle copy Flip-style original; Bookstyle copy Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge.
Table 2-17 Copy Settings menu (continued) First level Second level Optimize Text/Picture Manually adjust* Third level Values Description Optimize For slider Use this setting to optimize the output for a particular type of content. Text Manually adjust: Use to manually optimize the setting for each document. Printed picture Photograph Printed picture: Use for line drawings and preprinted images, such as magazine clippings or pages from books.
Table 2-17 Copy Settings menu (continued) First level Second level Booklet Format Booklet Third level Values Description Booklet off Use to copy two or more pages onto one sheet of paper so you can fold the sheets in the center to form a booklet. The product arranges the pages in the correct order. For example, if the original document has eight pages, the product prints pages 1 and 8 on the same sheet.
Scan/Digital Send Settings menu To display: At the product control panel, select the Administration menu, and then select the Scan/ Digital Send Settings menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Third level Default Job Options Image Preview Fourth level Values Description Make optional* Defines the default job options for each function. If you do not specify the job options when creating the job, the default options are used. For complete setup, go to the HP Embedded Web Server by typing the network address of the product into a Web browser.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Third level Default File Name 146 Chapter 2 Solve problems Fourth level Values Description The product is shipped with a factory default file name of [Untitled] for any scanned files that are sent or saved. Use this feature to specify a different default file name.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Third level Document File Type Fourth level Values Description Select from a list of file types. PDF provides the best overall image and text quality. JPEG is a good choice for most graphics. Most computers have a browser that can view .JPEG files. This file type produces one file per page. TIFF is a standard file format that many graphics programs support. This file type produces one file per page.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Third level Optimize Text/ Picture Fourth level Values Description Manually adjust* Use to optimize the output for a particular type of content. You can optimize the output for text, printed pictures, or a mixture. Text Printed picture Photograph Manually adjust: Use to manually optimize the setting for text or for pictures.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Original Sides Values Description 1-sided Use to describe the layout for each side of the original document. First select whether the original document is printed on one side or both sides. Then touch the Orientation setting to indicate whether the original has portrait or landscape orientation. If it is printed on both sides, also select the 2-sided format that matches the original document.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Values Description 2-Sided Format Book-style Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge. Flip-style Flip-style: The back side of the original is printed upside-down, and the back side of the copy is printed the same way.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Values Description Content Orientation Orientation Auto detect For some features to work correctly, you must specify the way the content of the original document is placed on the page. Portrait orientation means the short edge of the page is along the top. Landscape orientation means the long edge of the page is along the top.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Color/Black Values Description Automatically detect* Use to enable or disable color scanning. Color Black/Gray Black Automatically detect: Automatically scans documents in color if at least one page has color. Color: Scans documents in color. Black/Gray: Scans documents in grayscale. Black: Scans documents in black and white with a compressed file size.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Third level Image Adjustment Fourth level Values Description Notification E-mail address E-mail: Select to receive the notification in an email. Touch the text box following E-mail Address:, and type the email address for the notification. Darkness Use to improve the overall quality of the copy. Adjust the Darkness setting to increase or decrease the amount of white and black in the colors.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Third level Job Build Fourth level Values Description Job Build off* Use to combine several original documents into one job. Also use to scan an original document that has more pages than the document feeder can accommodate at one time. The product temporarily saves all the scanned images. After you have scanned all the pages for the job, touch Finish to finish the job.
Table 2-18 Scan/Digital Send Settings menu (continued) First level Second level Digital Send Service Setup Allow Usage of Digital Sending Software (DSS) Server Third level Fourth level Values Description Enabled* Configure how the product interacts with the HP Digital Sending Software (DSS) server. HP DSS handles digital sending tasks, such as faxing, emailing, and sending scanned documents to a network folder or USB storage device.
Table 2-19 Fax Settings menu First level Second level Third level Fax Send Settings Fax Send Setup Fax Setup Wizard Fourth level Values Description Configure settings for sending faxes from the product. Use the Fax Setup Wizard feature to set up options for faxing. NOTE: To set up LAN fax or Internet fax, use the HP Embedded Web Server. To open the HP Embedded Web Server, type the product network address into a Web browser. To configure the fax features, select the Fax tab.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description General Fax Send Settings Fax Number Confirmation Enabled If this feature is enabled, you must enter the fax number twice.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description Billing Codes Enable Billing Codes Off When billing codes are enabled, a prompt displays that asks the user to enter the billing code for an outgoing fax. This prompt does not appear if the Allow users to edit billing codes check box is not checked.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Default Job Options Image Preview Fourth level Values Description Make optional* Use the Image Preview feature to scan a document and display a preview before completing the job. Select whether this feature is available on the product. Require preview Disable preview Make optional: The feature is optional, depending on the user who is signed in. Require preview Previews are required for all users.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Fourth level Original Sides Values Description 1-sided* Use to describe the layout for each side of the original document. First select whether the original document is printed on one side or both sides. Then touch the Orientation setting to indicate whether the original has portrait or landscape orientation. If it is printed on both sides, also select the 2-sided format that matches the original document.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description 2-Sided Format Book-style* Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge. Flip-style Flip-style: The back side of the original is printed upside-down, and the back side of the copy is printed the same way.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Content Orientation Fourth level Values Description Include Thumbnail When sending an analog fax, select Include Thumbnail to receive a thumbnail image of the first page of the fax in your notification. Notification E-mail address Provide the email address that will receive notifications.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Fourth level Image Adjustment Darkness Values Description Use to improve the overall quality of the copy. Adjust the Darkness setting to increase or decrease the amount of white and black in the colors. Contrast Adjust the Contrast setting to increase or decrease the difference between the lightest and darkest color on the page.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description Optimize Text/ Picture Manually adjust* Optimize For Optimizes the output for a particular type of content. You can optimize the output for text, printed pictures, or a mixture. Text Printed picture Photograph Manually adjust: Use to manually optimize the setting for text or for pictures. Text: Use to optimize the text portion of the copy where text and/or pictures are on the original.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Fax Receive Settings Fax Receive Setup Ringer Volume Fourth level Values Description Off Use to configure settings for receiving faxes.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Blocked Fax Numbers Fax Number to Block Fourth level Values Description The blocked fax list can contain up to 30 numbers. When the product receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with jobaccounting information.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Default Job Options Notification Fourth level Values Description Do not notify* Notify when job completes Configure to receive notification about the status of a sent document. Notify only if job fails Do not notify: Turns off this feature. Notify when job completes: Select to receive notification for this job only. Notify only if job fails: Select to receive notification only if the job is not sent successfully.
Table 2-19 Fax Settings menu (continued) First level Second level Third level Fit to Page Fourth level Values Description Enabled* Use to shrink faxes that are larger than Letter-size or A4-size so that they can fit onto a Letter-size or A4-size page. If this feature set to Disabled, faxes larger than Letter or A4 will flow across multiple pages. Disabled Paper Selection Automatic* Select from a list of the trays.
General Print Settings menu To display: At the product control panel, select the Administration menu, and then select the General Print Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-20 General Print Settings menu First level Manual Feed Second level Values Description Enabled Use to enable or disable the manual-feed feature, which allows the user to feed paper into the product by hand.
Table 2-20 General Print Settings menu (continued) First level Second level Values Description PCL Form Length Range: 5 – 128 Controls the PCL print-command options. PCL is a set of productcommands that HewlettPackard developed to provide access to productfeatures. Default = 60 Use the Form Length feature to select the user-soft default vertical form length. Orientation Portrait* Landscape Font Source Internal* Selects the font source for the user-soft default font.
Table 2-20 General Print Settings menu (continued) First level Second level Values Description Append CR to LF No* Configure whether a carriage return (CR) is appended to each line feed (LF) encountered in backwards-compatible PCL jobs (pure text, no job control). Select Yes to append the carriage return. The default setting is No. Some environments, such as UNIX, indicate a new line by using only the line-feed control code.
Table 2-21 Default Print Options menu (continued) First level Second level Default Paper Size Default Custom Paper Size X Dimension Values Description Select from a list of sizes that the product supports. Configures the default paper size used for print jobs. Range: 3–8.5 inches Configures the default paper size that is used when the user selects Custom as the paper size for a print job. Default = 8.
Table 2-22 Display Settings menu First level Second level Key Press Sound Values Description On* Use to specify whether you hear a sound when you touch the screen or press buttons on the control panel. Off Language Settings How to Connect Button Language Select from a list of languages that the product supports. Use to select a different language for control-panel messages and specify the default keyboard layout.
Table 2-22 Display Settings menu (continued) First level Second level Clearable Warnings Values Description On Use this feature to set the period that a clearable warning displays on the control panel. If the On setting is selected, clearable warnings appear until the Clearable Warnings button is pressed. If theJob setting is selected, clearable warnings stay on the display during the job that generated the warning and disappear from the display when the next job starts.
Manage Supplies menu To display: At the product control panel, select the Administration menu, and then select the Manage Supplies menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-23 Manage Supplies menu (continued) First level Second level Third level Very Low Settings Fourth level Values Description Stop Configure how the product responds when the document feeder kit is reaching the end of its estimated life. Prompt to continue* Continue Stop: The product stops until you replace the document feeder kit. Prompt to continue: The product stops and prompts you to replace the document feeder kit. You can acknowledge the prompt and continue printing.
Table 2-23 Manage Supplies menu (continued) First level Second level Supply Messages Third level Low Message Fourth level Values Description On* Use to configure whether a message displays on the control panel when supplies are getting low, but have not yet reached the low threshold. Off Reset Supplies New Document Feeder Kit Reset Select this option if you have installed a new document feeder kit.
Table 2-24 Manage Trays menu (continued) First level Values Description Size/Type Prompt Display* Controls whether the tray configuration message displays whenever a tray is closed. Two options are available: Do not display Display: This option shows the tray configuration message when a tray is closed. The user is able to configure the tray settings directly from this message. Do not display: This option prevents the tray configuration message from automatically appearing.
Table 2-24 Manage Trays menu (continued) First level Values Description Duplex Blank Pages Auto* Control how the product handles two-sided jobs (duplexing). Two options are available: Yes Auto: This option enables Smart Duplexing, which instructs the product not to process blank pages. Yes: This option disables Smart Duplexing and forces the duplexer to flip the sheet of paper even if it is printed on only one side.
Table 2-26 Jetdirect Menu First level Second level Information Print Sec Report Third level Fourth level Values Description Yes Yes: Prints a page that contains the current security settings on the HP Jetdirect print server. No* No: A security settings page is not printed. TCP/IP Enable On* Off On: Enable the TCP/ IP protocol. Off: Disable the TCP/IP protocol. Host Name Use the arrow buttons to edit the host name.
Table 2-26 Jetdirect Menu (continued) First level Second level Third level IPV4 Settings Config Method Fourth level Values Description Bootp Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. DHCP* Auto IP Manual Bootp (Bootstrap Protocol): Use for automatic configuration from a BootP server. DHCP (Dynamic Host Configuration Protocol): Use for automatic configuration from a DHCPv4 server.
Table 2-26 Jetdirect Menu (continued) First level Second level Third level Fourth level Default IP Values Description Auto IP* Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Legacy NOTE: This feature assigns a static IP address that might interfere with a managed network. Auto IP: A link-local IP address 169.254.x.x is set.
Table 2-26 Jetdirect Menu (continued) First level Second level Third level DHCPV6 Policy Fourth level Values Description Router Specified Router Specified: The stateful autoconfiguration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server.
Table 2-26 Jetdirect Menu (continued) First level Second level Proxy Server Third level Fourth level Values Description Select from a provided list. Specifies the proxy server to be used by embedded applications in the product. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fullyqualified domain name. The name can be up to 255 octets.
Table 2-26 Jetdirect Menu (continued) First level Second level Security Secure Web Third level Fourth level Values Description HTTPS Required* For configuration management, specify whether the HP Embedded Web Server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. HTTPS Optional HTTPS Required: For secure, encrypted communications, only HTTPS access is accepted. The print server will appear as a secure site.
Table 2-26 Jetdirect Menu (continued) First level Second level Reset Security Third level Fourth level Values Description Yes Specify whether the current security settings on the print server will be saved or reset to factory defaults. No* Yes: Security settings are reset to factory defaults. No: The current security settings are maintained.
Table 2-26 Jetdirect Menu (continued) First level Second level Third level Diagnostics Embedded Tests LAN HW Test Fourth level Values Description Yes Provides tests to help diagnose network hardware or TCP/IP network connection problems. No* Embedded tests help to identify whether a network fault is internal or external to the product. Use an embedded test to check hardware and communication paths on the print server.
Table 2-26 Jetdirect Menu (continued) First level Second level Third level HTTP Test Fourth level Values Description Yes This test checks operation of HTTP by retrieving predefined pages from the product, and tests the HP Embedded Web Server. No* Select the Yes option to choose this test, or the No option to not choose it. SNMP Test Yes No* This test checks operation of SNMP communications by accessing predefined SNMP objects on the product.
Table 2-26 Jetdirect Menu (continued) First level Second level Third level Execution Time [H] Fourth level Values Description Range: 1 – 24 hours Specify the length of time (in hours) that an embedded test will be run. If you select zero (0), the test runs indefinitely until an error occurs or the product is turned off. Default = 1 hour Data gathered from the HTTP, SNMP, and Data Path tests is printed after the tests have completed. Execute No* No: Do not initiate the selected tests.
Table 2-26 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description Timeout Default = 001 Specify the length of time, in seconds, to wait for a response from the remote host. The maximum is 100. Count Default = 004 Specify the number of ping test packets to send for this test. Select a value from 0 to 100. To configure the test to run continuously, select 0. Print Results Yes No* Execute Yes No* No: Do not initiate the selected tests.
Table 2-26 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description RTT Min Default = 0000 Shows the minimum detected roundtriptime (RTT), from 0 to 4096 milliseconds, for packet transmission and response. RTT Max Default = 0000 Shows the maximum detected roundtriptime (RTT), from 0 to 4096 milliseconds, for packet transmission and response.
Table 2-26 Jetdirect Menu (continued) First level Second level Link Speed Third level Fourth level Values Description Auto* The link speed and communication mode of the print server must match the network. The available settings depend on the product and installed print server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communications with the print server and network product might be lost.
Table 2-26 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description 100TX Full Limits autonegotiation to a maximum link speed of 100 Mbps. 100TX Auto 1000 Mbps, fullduplex operation. Troubleshooting menu To display: At the product control panel, select the Administration menu, and then select the Troubleshooting menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-27 Troubleshooting menu (continued) First level Second level Third level When to Print Report Fourth level Values Description Never automatically print* Configure the T.30 report to print after certain events. You can choose to print the report after every fax job, every fax job sent, every fax job received, every send error, or every receive error.
Table 2-27 Troubleshooting menu (continued) First level Second level Third level Fourth level Values Description Source Tray Select from a list of the available trays. Generates a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths. Output Bin All bins Face down Face up Test Duplex Path Off* On Number of Copies Range: 1–500 Default = 1 Manual Sensor Test Select from a list of available components.
Table 2-27 Troubleshooting menu (continued) First level Second level Component Test Third level Fourth level Values Description Select from a list of available components. Use to exercise individual parts independently to isolate noise, leaking, or other issues. To start the test, select one of the components. The test will run the number of times specified by the Repeat option. You might be prompted to remove parts from the product during the test. Press the Stop button to abort the test.
Table 2-28 Backup/Restore menu First level Second level Third level Values Description Backup Data Enable Scheduled Backups Backup Time Enter a time Days Between Backups Enter the number of days Backup Now Export Last Backup Restore Data Insert a USB drive that contains the backup file. Calibration/Cleaning menu To display: At the product control panel, select the Device Maintenance menu, and then select the Calibration/Cleaning menu.
Table 2-29 Calibration/Cleaning menu (continued) First level Second level Values Description Clean Document Feeder Settings Low Threshold Settings Range: 0–100% Configure cleaning settings for the document feeder.
USB Firmware Upgrade menu To display: At the product control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen instructions. Service menu To display: At the product control panel, select the Device Maintenance menu, and then select the Service menu. The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
Interpret control-panel messages Control-panel message types The control-panel messages and event code errors indicate the current product status or situations that might require action. NOTE: Event log errors do not appear on the control-panel display. Access the event log to view or print the event log errors. Control-panel messages appear temporarily and might require that you acknowledge the message by touching the OK button to resume printing or by touching the Stop button to cancel the job.
10.23.50 Description The fuser kit life was reset above the order threshold. A new ITB was installed. Recommended action No action necessary. 10.23.51 Description The fuser kit life was reset above the replace threshold. A new ITB was installed. Recommended action No action necessary. 10.23.52 Description The fuser kit life was reset above the reset threshold. A new ITB was installed. Recommended action No action necessary. 10.23.
10.XX.34 Used Supply In Use Description The toner cartridge is used. ◦ 10.00.34 (event code) Black print cartridge Recommended action Make sure this is a genuine HP supply. NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code. 10.XX.40 Genuine HP Supplies Installed Description A genuine HP toner cartridge has been installed. ◦ 10.00.40 (event code) Black print cartridge Recommended action No action necessary. 10.
CAUTION: After an HP supply has reached the very low threshold, the HP premium protection warranty ends. ◦ 10.00.70 (event code) Black print cartridge ◦ 10.23.70 (event code) The product indicates when the fuser kit is very low. The actual remaining fuser kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. Recommended action If print quality is no longer acceptable, replace the indicated supply.
13.A3.D3 or 13.A4.D4 Description 13.A3.D3: paper input delay jam 2 (paper did not reach the tray 3 feed sensor in time.) 13.A4.D4: paper input delay jam 3 (paper did not reach the tray 4 feed sensor in time.) Recommended action Recovery steps 1. Remove the tray (3 or 4). 2. Remove jammed paper if present. 3. Reinstall the tray (3 or 4). 4. Remove jammed paper if present. Troubleshooting and parts 1. Make sure that the paper guides are snug against the paper stack. 2.
Troubleshooting and parts 1. Make sure that the paper meets HP specifications. 2. Use the product control panel or the HP Embedded Web Server to make sure that the tray is configured for the media size and type. 3. Paper sensor associated with this message: PS8008. 4. Check for a blockage in the Tray 3 or Tray 4 paper path. 13.A3.FF or 13.A4.FF Description Residual media in paper path jam 1. Tray 3 or Tray 4 feed sensor. Recommended action Recovery steps 1. Remove the tray (3 or 4). 2.
Troubleshooting and parts 1. Make sure that the paper guides are snug against the paper stack. 2. Make sure that the paper meets HP specifications. 3. Use the product control panel or the HP Embedded Web Server to make sure that the tray is configured for the media size and type. 4. Paper sensor associated with this message: TOP Sensor (PS215). Use the Manual sensor test to test the sensor. If the sensor is not working, replace the Top sensor PCA (RM1-8617-000CN). 5.
13.B2.DD Description Paper input delay jam 1 (paper did not reach the registration sensor in time.) Duplexer; registration or Top sensor. Media did not reach the Top or registration sensor to print the second side of a duplex job. Recommended action Recovery steps 1. Remove Tray 2. 2. Use the green button to lower the duplex tray. 3. Open top cover. 4. Remove jammed paper if present. 5. Reinstall Tray 2. 6. Open top cover. 7. Remove the toner cartridge. 8. Lift the green flaps for access. 9.
13.B2.XX Description ◦ 13.B2.A1: Paper input stay jam 1 (paper remained at the registration sensor longer than legalsized media would.) Tray 1; registration or Top sensor ◦ 13.B2.A2, 13.B2.A3, or 13.B2.A4: Paper input stay jam 1 (paper remained at the registration sensor longer than legal-sized media would.) Tray 2; registration or Top sensor ◦ 13.B2.FF: Residual paper in paper path jam 1 (paper detected in the paper path.) Tray 2; registration or Top sensor ◦ 13.B2.
13.B2.XX Description Media late to registration sensor. ◦ 13.B2.D3: Paper input delay jam 1 (paper remained at the registration sensor longer than legalsized media would.) Tray 3; registration or Top sensor. ◦ 13.B2.D4: Paper input stay jam 1 (paper remained at the registration sensor longer than legalsized media would.) Tray 4; registration or Top sensor. Recommended action Recovery steps 1. Remove Tray 2. 2. Remove jammed paper if present. 3. Open top cover. 4. Remove the toner cartridge. 5.
Recommended action Recovery steps 1. Open the rear door to second position. 2. Open top cover. 3. Remove the toner cartridge. 4. Remove jammed paper if present. 5. Reinstall cartridge and then close the top cover. 6. Close the rear door. Troubleshooting and parts 1. Clear the paper path of any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Paper Sensor associated with this message: PS2. Use the Manual sensor test to test the sensor.
Troubleshooting and parts 1. Clear the paper path of any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Paper Sensor associated with this message: PS2. 13.B9.XX Description 13.B9.D1, 13.B9.D2, 13.B9.D3, 13.B9.D4, or 13.B9.DD Fuser delivery delay jam 1 (paper did not reach the fuser output sensor in time; fuser output.) ◦ D1–Tray 1 ◦ D2–Tray 2 ◦ D3–Tray 3 ◦ D4–Tray 4 ◦ DD-Duplexer Recommended action Recovery steps 1. Open the rear door to second position. 2.
13.B9.XX Description 13.B9.C2, 13.B9.C3, 13.B9.C4, 13.B9.C5, or 13.B9.CB Wrap jam 1 (paper first detected at fuser output sensor and then disappears from sensor before it should; fuser output — paper is wrapped around the fuser.) Fuser mode ◦ C2–Normal fuser mode ◦ C3–Light 1/2 fuser mode ◦ C4–Heavy 1 fuser mode ◦ C5–Heavy 2 fuser mode ◦ CB-Overhead transparency fuser mode Recommended action NOTE: Pre-printed paper, overhead transparency, and labels must meet product specifications.
When the product power is turned on, paper remains in the paper path, triggering the duplex sensor. ◦ 13.BA.EE: Toner door. ◦ 13.DA.EE: Rear door. Recommended action Close all doors Troubleshooting and parts ◦ Paper sensor associated with this message: Rear cover, PS51 (WG8-5935-000CN). ◦ Paper sensor associated with this message: Toner-door switch SW501 (WC4-5171-000CN). 13.D3.FF or 13.B2.FF Description Residual Media in Paper path jam 1 or 2 (paper detected in the paper path.
Troubleshooting and parts 1. Make sure that there are no residual pieces of paper are in the paper path that could cause the paper to jam in this area. 2. Make sure that the media meets specification in both type and size for duplexing. Minimum paper size is 210 x 280 mm (8.27 x 11 inches)to 216 x 356 mm (8.5 x 14 inches). 3. Perform a paper sensor test and confirm correct operation of all sensors. In particular, check the Duplexer Paper Sensor in the following manner: a.
Recommended action Recovery steps 1. Open the rear door to second position. 2. Remove jammed paper if present. 3. Close the rear door. Troubleshooting and parts 1. Remove all paper and check for residual pieces that could cause the media not to move along the paper path. 2. Make sure that the paper meets HP specifications. 3. Paper sensor associated with this message: PS4. Replace the photointerrupter (WG8-5935-000CN or the top cover assembly (RM1-8516-000CN). 13.E1.XX Description 13.E1.D2, 13.
Troubleshooting and parts 1. Remove all paper and check for residual pieces that could cause the media not to move along the paper path. 2. Make sure that the paper meets HP specifications. 3. Paper sensor associated with this message: PS4. Replace the photointerrupter (WG8-5935-000CN or the top cover assembly (RM1-8516-000CN). 20.00.00 Insufficient memory: To continue, touch “OK” Description The product has experienced a memory error.
Recommended action 1. Resend the scanner firmware upgrade. 2. If the error persists, replace the scanner control board. 30.01.43 Scan memory failure To continue turn off then on Description A scan memory error occurred. Recommended action 1. Turn the product off and then on. 2. Remove the formatter, and then reinstall the formatter. 3. If the error persists, replace the formatter. 30.01.YY Scanner failure To continue turn off then on Description ◦ 30.01.06 (event code): Scanner fan error ◦ 30.
seating on the formatter. If it is not properly seated, it can prevent the formatter from seating properly. 4. If the error persists, replace the scanner control board. 30.WX.YZ Scanner fan failure To continue turn off then on Description The product has detected a problem with the scanner. This error occurs when there is a CPB memory failure and the formatter needs to be replaced. Recommended action 1. Turn power off then on. 2. If the error persists, replace the formatter. 31.01.
5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Touch the Start button to continue. Check the paper guides, check and clean the rollers and separation pad, and test the registration sensor. If the error persists, replace pickup roller assembly, separation pad, or document feeder. 31.WX.
Recommended action ◦ To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. ◦ To delete the data on the board or disk and continue, touch the OK button. 40.00.01 USB I/O buffer overflow To continue, touch “OK” Description The USB buffer overflowed during a busy state. Recommended action 1. Touch the OK button to print the transferred data. Some data might be lost. 2. Check the host configuration. 41.02.
41.03.YZ Unexpected size in Tray To use another tray, touch "Options" Description The product detected a different paper size than expected. Y = Size mismatch, Z = Source ◦ Y = 0: Detected paper is longer or shorter than expected ◦ Y = A: Detected paper too long ◦ Y = B: Detected paper too short ◦ Z = 1: Tray 1 ◦ Z = 2: Tray 2 ◦ Z = 3: Tray 3 Recommended action 1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2.
50.WX.YZ Fuser error To continue turn off then on Description The product experienced a fuser error.
● 6: Deep sleep ● F: Off Recommended action W = A: High fuser temperature 2 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector between the fuser and the product.
W = 3, High fuser temperature 1 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the product driver. Make sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector on the DC controller PCA. 4. If the error persists, replace the fuser. W = 4, Fuser power supply driving circuit error 1. Remove and then reseat the fuser. 2.
W = 9, High fuser temperature 2 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector between the fuser and the product. If it is damaged, replace the fuser. 4.
52.XX.00 To continue turn off then on Description The laser/scanner experienced a startup error. ◦ XX = 00: Laser/scanner motor startup error ◦ XX = 20: Laser/scanner rotation error Recommended action 1. Reconnect the connector on the laser/scanner driver PCA, and the connector on the DC controller PCA. 2. Use the scanner motor drive test in the component tests to verify that the scanner motor is properly functioning (listen for a high-pitched whine from the motor).
56.00.YY Error To continue turn off then on Description The product experienced a communication error with the optional paper tray. ◦ 56.00.01 (event code): Illegal input, selected paper input tray is unavailable ◦ 56.00.02 (event code): Illegal output, selected paper output bin is unavailable Recommended action 1. Turn the product off and then on. 2. Reseat the optional paper tray. 3. Check the input connectors for damage. If a connector is damaged, replace the connector. 57.00.
Recommended action Turn the product off and then on. 62.00.00 No system To continue turn off then on Description The product experienced an internal system failure. Recommended action 1. Turn the product off and then on. 2. Reload the firmware. 3. Perform a firmware upgrade. 4. If the error persists, replace the hard disk. 69.X ERROR To continue, touch “OK” Description The duplexer mechanism has failed. Recommended action Turn the product off, and then on. 70.00.
81.WX.YZ Embedded JetDirect Error To continue turn off then on Description The product experienced an embedded HP Jetdirect print server critical error. ◦ 81.01.00 (event code): EIO Networking Event ◦ 81.02.00 (event code): Wireless Networking Event ◦ 81.03.00 (event code): Access Point Wireless Networking Event ◦ 81.04.00 (event code): Jetdirect Inside Networking Event ◦ 81.06.00 (event code): Internal EIO Networking Event ◦ 81.07.
98.00.02 Corrupt data in solutions volume Description Data corruption has occurred in the solutions volume. Recommended action Perform the Clean Disk item in the Preboot menu, and then reload the firmware. 98.00.03 Corrupt data in configuration volume Description Data corruption has occurred in the configuration volume. Recommended action Perform the Clean Disk item in the Preboot menu, and then reload the firmware. 98.00.
99.00.03 Upgrade not performed error writing to disk Description A remote firmware upgrade (RFU) was not performed. Disk error. Might indicate a hard disk problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk. Recommended action 1. Download the RFU file and attempt the firware upgrade again. 2. If the error persists, perform the Clean Disk procedure in the Preboot menu. Download firmware from the Preboot menu. 3.
99.00.07 Upgrade not performed error reading upgrade Description A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading rest of header. Recommended action 1. Download the RFU file and attempt the firware upgrade again. 2. If the error persists, replace the hard disk. 99.00.08 Upgrade not performed error reading upgrade Description A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading image data. Recommended action 1.
Recommended action Attempt the firmware upgrade again. 99.00.12 Upgrade not performed the file is invalid Description A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size. Recommended action Download the RFU file, and attempt the firmware upgrade again. Make sure that you download the RFU file for the correct product model. 99.00.14 Upgrade not performed the file is invalid Description A remote firmware upgrade (RFU) was not performed.
A CRC32 check did not pass. ◦ 99.00.27 (event log) An I/O error occurred while downloading the bundle. Recommended action Download the correct firmware RFU file, and then attempt the firmware upgrade again. NOTE: Turn the product off, and then on again. Attempt the firware upgrade again. If the error persists, try the sending the upgrade by using another method (USB or the HP Embedded Web Server). 99.09.
99.09.66 No disk data installed Description A disk drive is not installed in the product. Recommended action Install a compatible hard disk drive. 99.09.67 Disk is not bootable please download firmware Description The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the disk. Recommended action 1. Press any key to continue to the Preboot menu. 2.
Recommended action Press the OK button to clear the error. [File System] file operation failed To clear press OK Description A PJL file system command attempted to perform an illogical operation. Recommended action Press the OK button to clear the error. [File System] file system is full To clear press OK Description A PJL file system command could not store something on the file system because the file system was full. Recommended action Press the OK button to clear the error.
Accept bad signature Description The product is performing a remote firmware upgrade, and the code signature is invalid. Recommended action Download the correct firmware upgrade file for this product, and then reinstall the upgrade. See the product user guide for more information. Bad optional tray connection Description The optional tray is not connected, not connected correctly, or a connection is not working correctly. Recommended action 1. Turn the product off. 2.
Black Cartridge very low To continue, touch “OK” Description The toner cartridge has reached the very low condition. Recommended action Actual supply life remaining may vary. Consider having a replacement available. The supply does not need to be replaced now unless the print quality is no longer acceptable. Once an HP supply has reached the very low condition, HP's warranty on that supply has ended. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends.
Recommended action Print the job by using a product driver for a different print language, or add the requested language to the product (if possible). To see a list of available personalities, print a configuration page. Clean the rollers Description The product has reached the roller cleaning very low count. Clean the ADF rollers to maintain image quality. Recommended action 1. Open document feeder top cover. 2.
Clearing event log Description This message is displayed while the event log is cleared. The product exits the menus when the event log has been cleared. Recommended action No action is necessary. Clearing paper path Description The product is attempting to eject jammed paper. Recommended action Check progress at the bottom of the display. Close inner flap in duplexer Description The inner flap in the duplexer is open. Recommended action 1. Open the lower right door. 2.
Recommended action 1. Close the rear door, or touch the OK button to print to the rear bin. 2. If the error persists, verify the J8001 connectors is fully seated on the DC controller PCA. 3. Use the manual sensor test to verify the rear-door sensor functionality. If necessary, replace the sensor (PS8001). Close top cover Description The top cover is open. Recommended action 1. Close the top cover. 2. Make sure that connectors FT1 and FT2 are fully seated on the cartridge door switch SW501. 3.
Disk full Delete stored jobs Description The disk is out of storage space and there is not enough space to process any jobs. Recommended action ◦ Touch the View Jobs option to view and delete the stored jobs. ◦ Touch the Print Faxes option to print and delete stored fax jobs. Sign in might be required. The error will automatically clear when there is enough disk space to process jobs. Disk low Delete stored jobs Description The disk is running out of storage space.
Recommended action Replace the document feeder kit. Document Feeder Kit very low Description The product indicates when a supply level is very low. NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended. Recommended action Replace the document feeder kit. Document Feeder Kit very low To continue, touch “OK” Description The product indicates when a supply level is very low.
Recommended action Install the encrypted hard drive. Fax is disabled – ignoring call Description The product received a call, but the fax feature was not configured with the required settings (country/ region, date/time, company name, fax number, etc.). Recommended action Configure the fax with the required settings from the Administration menu on the control panel. Flatbed cover open Description The scanner cover has been opened to access the glass. Recommended action Close the scanner cover.
Event codes are supply specific. Recommended action Touch the OK button to identify the incompatible supplies. Replace the supplies with those that are designed for this product. Initializing scanner, please wait Description The product is waiting for the scanner to initialize. Recommended action No action is necessary. Wait until the Ready message appears on the display. Initializing... Description The product is starting. Recommended action No action is necessary.
Install supplies Description More than one supply is missing or is installed incorrectly. ◦ 10.00.15 (event code): Black toner cartridge ◦ 10.23.15 (event code): Fuser kit Recommended action 1. Touch the OK button to identify which supplies need to be replaced. 2. Touch the OK button a second time for more information about the specific supply. 3. Insert the supply item or make sure the installed supply item is fully seated.
Internal disk not found Description The product cannot find the hard drive. Recommended action Check the hard drive cable connections. Internal disk not functional Description The product internal disk is not working correctly. Recommended action 1. Turn off the product, and then remove and reinstall the disk. Turn on the product. 2. If the error persists, replace the internal hard drive.
Recommended action ◦ Load Tray 1 with the requested paper. Or, if paper is already in Tray 1, touch the OK button to print. ◦ If paper is in another tray, remove the paper and insert it in Tray 1, and then touch the OK button. Load Tray : [Size] Description This message appears even though there is paper loaded in the tray. Recommended action 1. Load the tray with the requested paper or adjust the paper guides. 2.
Load Tray : [Type], [Size] Description This message appears even though there is paper loaded in the tray. Recommended action 1. Load the tray with the requested paper or adjust the paper guides. 2. If the error persists, use the tray paper present sensor test in the Tray/Bin manual sensor test to verify that the sensor is correctly functioning. 3. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely.
Recommended action Load tray with requested paper. Manually feed: [Size] To continue, touch “OK” Description This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are available. Recommended action ◦ Load tray with requested paper. ◦ If paper is already in tray, touch the Help button to exit the message and then touch the OK button to print. ◦ To use another tray, clear paper from Tray 1, touch the Help button to exit the message and then touch the OK button.
Manually feed: [Type], [Size] To use another tray, touch "Options" Description This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are available. Recommended action ◦ Load tray with requested paper. ◦ To use another tray, clear paper from Tray 1, touch Options to select a different tray. No job to cancel Description You have pressed the stop button but the product is not actively processing any jobs. Recommended action No action necessary.
Printing Engine Test... Description The product is printing an engine test page. Recommended action No action is necessary. Printing stopped To continue, touch “OK” Description Time has expired on the Print/Stop test. Recommended action Touch the OK button to continue. Processing digital send job Description This message is displayed after the user sends an e-mail or fax. Recommended action No action is needed. RAM Disk device failure To clear touch “Clear” Description The specified device failed.
Recommended action Touch the Clear button to clear the error. RAM Disk is write protected To clear touch “Clear” Description The product is protected and no new files can be written to it. Recommended action Touch the OK button to clear the message. RAM Disk not initialized To clear touch “Clear” Description The RAM disk file system must be initialized before it can be used. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system.
Recommended action Install a new toner cartridge. Replace Document Feeder Kit Description The document feeder kit is very low. Recommended action Install a new document feeder roller assembly and a separation pad assembly. Replace supplies Description This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life.
3. Close the document feeder top cover. 4. On the product control panel, touch the Reset button. ROM disk device failed To clear touch “Clear” Description The specified device failed. Recommended action Touch the Clear button to clear the message. ROM disk file operation failed To clear touch “Clear” Description A PJL file system command attempted to perform an illogical operation. Recommended action Touch the Clear button to clear the message.
Size mismatch in Tray Description The paper in the listed tray does not match the size specified for that tray. Recommended action 1. Load the correct paper. 2. Verify that the paper is positioned correctly. 3. Close the tray and verify that the control panel lists the correct paper size and type. Reconfigure the size and type if necessary. 4. If necessary, use the control-panel menus to reconfigure the size and type settings for the specified tray. 5.
Recommended action ◦ Replace the supply when print quality is no longer acceptable. ◦ To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends. Supply memory warning Description Unable to read cartridge data.
Recommended action 1. Close the tray. 2. If this message appears and the lifter-base assembly was removed or replaced, make sure that the connector on the assembly is correctly connected and fully seated. 3. If the error persists, use the paper size switches test in the Tray/Bin manual sensor test to test the switches. If they do not respond, replace associated the lifter drive assembly. Tray overfilled Remove excess paper Description A tray in the product is overfilled with paper.
Unable to cancel firmware update job Description The product is processing of downloading a remote firmware upgrade and cannot cancel it. Recommended action Firmware updates cannot be canceled once started. The product will restart automatically to complete the firmware update. Unable to install the firmware Description The product displays this message when one of the following conditions occurs during a firmware upgrade.
Or, the toner cartridge is for a different HP product. ◦ 10.00.41 (event code): Black toner cartridge Recommended action Install the correct supplies for this product. See the parts chapter in the service manual for supply part numbers. Unsupported supply installed Description The product has one or more HP genuine supplies, designed for a different product, installed. The product will either shut down or slow down unless the user acknowledges the condition.
Upgrade complete To continue turn off then on Description The firmware upgrade is complete. Recommended action Turn the product off and then on. USB accessory needs too much power Remove USB and turn off then on Description A USB accessory is drawing too much electrical current. Printing cannot continue. Recommended action Remove the USB accessory, and then turn the product off and then on. Use a USB accessory that uses less power or that contains its own power supply.
USB not initialized To clear touch “Clear” Description The USB device file system must be initialized before it can be used. Recommended action Use the embedded Web server or HP Web Jetadmin to initialize the component. USB storage accessory removed Clearing any associated data Description This message displays for six seconds after removal of the USB storage accessory. Recommended action Touch the Hide button to remove this message.
Recommended action ◦ Install new supplies. ◦ If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any repair required as a result of using used cartridges is not covered under warranty. Supply status and features depending on supply status are not available. Used supply installed To continue, touch “OK” Description The product displays this message when a used supply (a remanufactured or refilled genuine HP or non-HP product) has been installed. ◦ 10.00.
Recommended action To begin configuration, turn the product off and then on. The product will restart in the Wireless Configuration Mode. Event log messages These messages appear only in the event log. For additional numeric messages, see the control-panel message section of this manual.
Print or view an event log NOTE: The event log in using the Administration menu shows only a subset of events. For a complete event log, use the Service menu. Print or view the event log from the Administration menu 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Troubleshooting ● Event Log The event log displays on the screen. To print it, touch the Print button.
Event log message table Event log message Description Action 30.01.01 The flatbed cover sensor was interrupted. There is no corresponding control-panel message. No action necessary. This error message should automatically clear. If the error persists, access the Scanner Tests to test the Flatbed cover sensor. Additional actions 30.01.06 30.01.08 266 Chapter 2 Solve problems A scan control board fan error has occurred. The flatbed optical assembly cannot find the origin notch.
Event log message Description Action 30.01.41 The formatter lost connections with the scanner control board or communication was corrupted. 1. Turn the product off and then on. 2. Reseat the formatter. 3. Upgrade the firmware. 4. Verify that the PCI express cable is connected to the product and to the interconnect board/formatter and scanner control board. 5. Verify the scanner control board has power. 6. If the error persists, replace the formatter. 7.
Event log message Description Action 30.03.20 The copy processor board firmware cannot communicate with the PCA on the optical assembly. 1. Turn the product off and then on. 2. Verify the FFC cables between scanner and scanner control board or formatter are connected. 31.03.20: back side optic 3. Replace the scanner. The scan module cannot see the illumination module, or marginal illumination. The optical assembly is not parked under the calibration strip. 1. Turn the product off and then on.
Event log message Description Action 31.01.47 The document feeder was not detected. The cable might not be attached. 1. Turn the product off and then on. 2. Check the cables between the document feeder and scanner control board or formatter depending on the product. 3. Upgrade the firmware. 4. If the error persists, replace the document feeder. 5. If replacing the document feeder does not solve the problem, replace the formatter. 1. Verify the paper meets the product specifications. 2.
Event log message Description Action 31.03.32 The document feeder deskew motor is not turning. 1. Verify the paper meets the product specifications. 2. Make sure the input tray is not overloaded. 3. Check the event log for document feeder errors, and resolve any errors first. 4. Verify the motor cables are connected. 5. Reseat document feeder to scanner control board or formatter cables. 6. If the error persists, replace the document feeder. 1.
Event log message Description Action 31.13.02 The paper passed the pick success sensor and then jammed in the document feeder paper path. 1. Clear the paper path and try feeding the page again. 2. Verify the paper meets the product specifications. 3. Check the paper guides and make sure they are set to the correct paper width. 4. Verify the paper path is clear. 5. Check for motor stall 31.03.31 and 31.03.32 errors in the event log. 6. If the error persists, replace the document feeder. 1.
Event log message Description Action 31.13.15 This is a duplex refeed jam in the document feeder. The paper jam occurs on the backside copy. The duplex refeed does not make it to the deskew sensor. 1. Remove the jammed paper. 2. Verify there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. If the error persists, replace the document feeder. 99.00.01 Remote firmware upgrade (.bdl) was not performed. The file is corrupt. The firmware file is corrupt.
Event log message Description Action 99.00.11 The preboot partition is full. 1. Download the firmware again, and then attempt the upgrade again. 2. If the error persists, perform the clean disk/format disk process. 3. Download the firmware from the Preboot menu, and then attempt the upgrade again. 99.00.12 Remote firmware upgrade (.bdl) was not performed. An invalid file was sent. The firmware file sent was not the correct file.
Event log message Description Action 99.09.60 The hard disk currently installed is not recognized or supported by the product. 1. Install the correct hard disk for this product. 2. If the error persists, perform the Clean Disk disk process. 3. Download the firmware from the Preboot menu, and then attempt the upgrade again. 99.09.61 The installed disk was placed in a device configured for a encrypted hard disk. Lock the disk by accessing the Preboot menu and then select theLock Disk option. 99.
Clear jams Auto-navigation for clearing jams The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the product control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. Common causes of jams Many jams are caused by using paper that does not meet HP specifications.
The product is jammed. Cause Solution Product supply items have reached the end of their useful life. Check the product control panel for messages alerting you of supplies status, or print a supplies status page (see the product user guide) to verify the remaining life of the supplies. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. Jam locations Use this illustration to identify locations of jams.
Clear jams in the document feeder 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover.
3. Lift the jam-access door, and remove any jammed paper. If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper. 4. 278 Close the document-feeder cover.
Clear jams in the document feeder (M525c model) Open the document feeder top cover, locate the jammed paper, and then do one of the following: 1. Use the green handle to raise the separation floor, and then gently remove the jammed paper.
2. Use the green thumb wheel to remove the jammed paper. Figure 2-37 Clear jams form the document feeder (1 of 2) Clear jams in the output-bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it.
Clear jams in Tray 1 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the product. If most of the sheet of paper has been pulled inside the product, continue with the following steps. 2. Press the front-door-release button. 2 3. Open the front door.
4. Remove the toner cartridge. 1 2 5. Lift the jam-access covers and remove any jammed paper. 6. Open the rear door, and push down so it is fully opened to a 90° angle. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.
7. Remove any jammed paper. 8. Reinsert the toner cartridge. 1 2 9. Close the front door.
Clear jams in Tray 2 or an optional 500-sheet tray CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Remove the tray from the product. 2. Remove the paper from the tray, and discard any damaged paper. 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Reinsert and close Tray 2. 1 2 2 2 6. Press the front-door-release button.
7. Open the front door. 1 2 8. Remove the toner cartridge. 1 2 9. 286 Lift the jam-access covers and remove any jammed paper.
10. Reinsert the toner cartridge. 1 2 11. Close the front door. 1 2 Clear jams in the toner-cartridge area 1. Press the front-door-release button.
2. Open the front door. 1 2 3. Remove the toner cartridge. 1 2 4. 288 Lift the jam-access covers and remove any jammed paper.
5. Reinsert the toner cartridge. 1 2 6. Close the front door. 1 2 Clear jams in the rear-door and the fuser area 1. Open the rear door, and push down so it is fully opened to a 90° angle. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.
2. Remove any jammed paper. 3. Press the front-door-release button. 2 4. Open the front door.
5. Remove the toner cartridge. 1 2 6. Lift the jam-access covers and remove any jammed paper. 7. Reinsert the toner cartridge.
8. Close the front door. 1 2 9. Close the rear door. Clear jams in the duplexer 1. 292 Completely remove Tray 2 from the product.
2. Push the green button to release the duplex pan. 3. Remove any jammed paper. 4. Close the duplex pan.
5. Reinsert Tray 2. 1 2 2 2 6. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams. 7. 294 Remove any jammed paper.
8. Press the front-door-release button. 2 9. Open the front door. 1 2 10. Remove the toner cartridge.
11. Lift the jam-access covers and remove any jammed paper. 12. Reinsert the toner cartridge.
13. Close the front door. 1 2 14. Close the rear door.
Jam causes and solutions Jams in the top cover and product cassette Cause Solution The cassette separation pad is worn or deformed. Replace the cassette separation pad. The cassette pickup roller is worn or deformed. Replace the cassette pickup roller. Poor contact of the cassette pickup solenoid drive connector. Reconnect the connector (J1601). The cassette pickup solenoid is defective. Replace the cassette pickup solenoid. The registration roller is dirty, worn or deformed.
Jams in the input tray areas Cause Solution Multiple-feed of media. Replace the pickup roller or separation pad if worn or deformed. The registration roller is worn or deformed. Replace the registration assembly if the registration roller is damaged or worn. The transfer roller is not installed correctly. Reinstall the transfer roller. The transfer roller is worn or deformed. Replace the transfer roller. Poor contact of the main motor connector. Reconnect the connector (J1503).
Jam in the rear door and fuser area (delivery-stationary jam) Cause Solution The face-down tray media-full sensor lever is defective. ● Check the sensor lever and place it in correct position to move smoothly and freely. ● Replace the top cover if the sensor lever is damaged. The face-down delivery roller is worn or deformed. Replace the face-down delivery roller. The fuser film or the fuser roller is defective. Replace the fuser.
Jams in the rear door and fuser area (fuser wrapping jam) Cause Solution The fuser film or the pressure roller is defective. Replace the fuser. Jams in the rear door, fuser, and duplex areas (duplex models; duplex re-pickup jam) ENWW Cause Solution The face-down delivery roller is worn or deformed. Replace the delivery assembly. The duplex media-feed sensor (PS502) lever is defective. ● Check the sensor lever and place it in the correct position to move smoothly and freely.
Solve paper-handling problems ● The product picks up multiple sheets of paper ● The product does not pick up paper ● The document feeder jams, skews, or picks up multiple sheets of paper The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. 2.
The document feeder jams, skews, or picks up multiple sheets of paper ENWW ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.
Use manual print modes Try the following manual print modes to see if they solve the image-quality problems. Select a manual print mode 304 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Print Quality ● Adjust Paper Types 3. Select a paper type, and then select the mode to adjust. 4. Select a value for the mode, and then touch the Save button.
Table 2-30 Print modes under the Adjust Paper Types sub menu Print Mode ENWW ● Plain ● HP EcoSMART Light ● HP Matt 105g ● HP Matt 120g ● HP Matt 150g ● HP Matt 200g ● HP Soft Gloss 120g ● HP Glossy 120g ● HP Glossy 150g ● HP Glossy 200g ● Light 60-74g ● Mid-Weight 96-110g ● Heavy 111-130g ● Extra Heavy 131-175g ● Card Stock 176-220g ● Mid-Wt Glossy 96-110g ● Hvy Glossy 111-130g ● XtrHvy Glossy 131-130g ● Card Glossy 176-220g ● Color Transparency ● Labels ● Letter
Table 2-30 Print modes under the Adjust Paper Types sub menu (continued) Resistance Mode Set to Up to resolve print-quality issues caused by poor secondary transfer in low-humidity environments with resistive or rough surface paper. Humidity Mode With glossy film, set to High when the product is in a highhumidity environment and print-quality defects occur on HP Tough Paper or Opaque film.
Solve image-quality problems Image defect examples These examples identify the most common print-quality problems. Table 2-32 Image defect examples Problem Blank page Light print (partial page) Light print (entire page) ENWW Image example Solution 1. The laser/scanner shutter on the toner cartridge might be damaged. Replace the toner cartridge. 2. The laser/scanner shutter on the laser/scanner might be damaged. Replace the laser/scanner. 3. The laser/scanner might be damaged.
Table 2-32 Image defect examples (continued) Problem Image example Solution Perform the following test Stop a print job during the print operation before it is complete, then remove the toner cartridge. Open the photosensitive drum shield, and look at the toner image on the drum. ◦ If the image is not fully transferring to the page, replace the transfer roller. ◦ If the toner on the drum is faint, replace the laser/scanner. 6. The transfer roller shaft might be dirty.
Table 2-32 Image defect examples (continued) Problem Image example Dropouts Lines Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc Horizontal lines ENWW Aa Bb C c Aa Bb C c Aa Bb C c Aa Bb C c Aa Bb C c Solution 1. Make sure that the environmental specifications for the product are being met. 2. Try using a smoother paper. 3. If the transfer roller is deformed or damaged, replace the roller. 4. The high-voltage contact of the static eliminator with the toner cartridge might be dirty. Clean the contact.
Table 2-32 Image defect examples (continued) Problem Image example Gray background (image is obviously dark) Solution 1. Do not use paper that has already been run through the product. 2. Try using a different type of paper. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the paper in the tray. Also, try rotating the paper 180°. 5. Open the Administration menu at the product control panel. Open the General Settings menu and then open the Print Quality menu.
Table 2-32 Image defect examples (continued) Problem Image example Repeat defects Repeat image DearMr. Abhjerhjk , Thedhjhfiuhuif teinthhkjhjnf j us a weue jd, fnk ksnehvnk kjdfkaakd ss hsjhnck kajhdhfkashfhnduujdn . Pkshkkhklhlkhkhyufwe4yrh9jjflklndjdskshkshdcnksnjcnal aksnclnslskjlncslnaslnslna,ncnsljsjscljckn nsnclknsllj hwlsdknls nwljsnlnsclnijhsnclsncij hn. Iosi fsjs jlkhandjnathis is a hn. jnsfir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, andwhenhghjhgjhkjdj a dt sonnleh.
Table 2-32 Image defect examples (continued) Problem Image example Curl or wave Wrinkles or creases Vertical white lines Horizontal white lines Black page 312 Chapter 2 Solve problems Solution 1. Turn over the paper in the tray. Also, try rotating the paper 180°. 2. Make sure that the type and quality of the paper you are using meet HP specifications. For more information, see the product user guide. 3. Make sure that the environmental specifications for the product are being met. 4.
Table 2-32 Image defect examples (continued) Problem Image example Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc White spots on black or in the image Scattered lines ENWW Solution This defect typically occurs when the toner cartridge has far exceeded its estimated life. For example, if you are printing a very large quantity of pages with very little toner coverage. 1. The toner cartridge might need to be replaced. 2. Reduce the number of pages that you print with very low toner coverage. 1.
Table 2-32 Image defect examples (continued) Problem Image example Blurred print Random image repetition 314 Chapter 2 Solve problems Solution 1. Make sure that the type and quality of the paper you are using meet HP specifications. For more information, see the product user guide. 2. Make sure that the environmental specifications for the product are being met. 3. Turn over the paper in the tray. Also, try rotating the paper 180°. 4.
Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the toner cartridge or whenever print-quality problems occur. As much as possible, keep the product free from dust and debris. To clean the product exterior, use a soft, water-moistened cloth.
3. Touch the Print button to print the page. 4. The cleaning process can take several minutes. When it is finished, discard the printed page. Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet.
3. Clean the scanner glass and the white plastic backing by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4.
Clean the pickup rollers and separation pad in the document feeder 1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover.
Solve performance problems Table 2-33 Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing to see if content displays on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print job. Print on a different type of paper. Complex pages can print slowly.
Solve connectivity problems Solve USB connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.65 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communicate with the product 1. 2. Test network communication by pinging the product. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. c.
Service mode functions Service menu The Service menu is PIN-protected for added security. Only authorized service people have access to the Service menu. When you select Service from the list of menus, the product prompts you to type an eight-digit personal identification number (PIN). NOTE: The product automatically exits the Service menu after about one minute if no items are selected or changed. 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2.
First level Second level Value Description Clean Rollers Interval ADF Count Set the total pages fed through the document feeder. Flatbed Count Set the total pages scanned from the flatbed. ADF Simplex Count Set the total single-sided pages fed through the document feeder. ADF Duplex Count Set the total two-sided pages fed through the document feeder. Copy Scan Count Set the total copy pages that have been scanned. Send Scan Count Set the number of scanned pages sent to email.
First level Second level Value Description Cold Reset Paper When you perform a cold reset, the paper size that is stored in NVRAM is reset to the default factory setting. If you replace a formatter board in a country/ region that uses A4 as the standard paper size, use this menu to reset the default paper size to A4. LETTER and A4 are the only available values. PTT Test Mode (fax models only) Test the internal modem for the analog fax accessory.
First level Second level Value Raw Scan 2-sided Description Mechanical Calibration Continuous Print from USB Automatic Calibrations Disabled Enabled* Product resets Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Restore Factory Settings Select one or more categories of settings from the list, and then touch the Reset button.
Using the Service ID 12287 as an example, the date conversion is as follows: 1. 12 + 1990 = 2002, so the year is 2002. 2. 287 divided by 30 = 9 with a remainder of 17. Because there is a remainder, add 1 to 9 to get 10, which represents October. 3. The remainder in step 2 is 17, so that is the date. 4. The complete date is 17-October-2002. NOTE: A six-day grace period is built into the date system. Product cold reset Cold reset using the Preboot menu 1. Turn the product on. 2.
CAUTION: The 2 Format Disk option performs a disk initialization for the entire disk. The operating system, firmware files, and third party files (among other files) will be completely lost. HP does not recommend this action. Partial Clean The 3 Partial Clean option erases all partitions and data on the disk drive, except for the firmware repository where a backup copy of the firmware file is stored.
5. Touch the OK button again. 6. Touch the Home button to highlight 1 Continue, and then touch the OK button. NOTE: The product initializes. Initialization is very quick. You might not notice this event happening. Format Disk The 2 Format Disk option erases the entire disk drive. CAUTION: After executing a 2 Format Disk option, the product is not bootable. Characteristics of a Format Disk ● Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted.
4. Use the down arrow 5. Touch the OK button again. button to highlight 2 Format Disk, and then touch the OK button. NOTE: When the 2 Format Disk operation is complete, you will need to reload the product firmware.
Solve fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all calls.
Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration page report to check the status. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Reports ● Configuration/Status Pages ● Configuration page Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages.
General fax problems 334 Problem Cause Solution The fax failed to send. JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An "Out of Memory" status message displays on the product control panel. The product storage disk is full. Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes.
Use Fax over VoIP networks VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets which travel on the Internet. The packets are converted and transmitted back to analog signals at or near the destination. Transmission of information on the Internet is digital instead of analog. Therefore, there are different constraints on the fax transmission that might require different fax settings than the analog Public Switched Telephone Network (PSTN).
Problems with receiving faxes Problem Cause Solution Incoming fax calls are not being answered by the fax accessory (no fax detected). The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. The fax cable might not be connected correctly, or the fax cable is not working. Check the installation. Make sure you are using the fax cable that came with the product or with the fax accessory. The phone line might not be working.
Problem ENWW Cause Solution The product is either low on toner or has run out of toner. If configured, the product stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and print after the toner has been replaced. The incoming call might be a voice call. Incoming voice calls usually show up in the call report as a No Fax Detected error. Because these are voice calls and not a fax error, no action is necessary. The incoming fax was interrupted.
Problems with sending faxes Problem Cause Solution Faxes are transmitting very slowly. You might be sending a complex fax, such as one with many graphics. Complex faxes take longer to transmit. The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modem speed the receiving fax machine can use. Wait for the fax transmission to complete. The resolution at which the fax was sent or is being received is very high.
ENWW Problem Cause Solution Outgoing fax calls keep dialing. The fax accessory automatically redials a fax number if the Redial on Busy option is on or if the Redial on No Answer option is on. This is normal operation. If you do not want the fax to retry, set the Redial on Busy option to 0, set the Redial on No Answer option to 0, and set the Redial on Error option to 0. Faxes you send are not arriving at the receiving fax machine.
Fax error codes If a fax problem occurs which prevents or interrupts fax transmission, an error code is generated that can help in determining the cause of the problem. Error codes show up in the fax activity log, the fax call report, and the T.30 Protocol Trace. Print one of these reports to obtain the error code. A detailed description of the error codes and the appropriate action is available at www.hp.com. Search for HP LaserJet Analog Fax Accessory 500.
Send-fax messages Table 2-34 Send-fax messages Message Error No. Description Action Cancelled 0 Someone cancelled the fax at the product control panel. None. Success n/a The fax was sent successfully. None. Fail Busy 0 The receiving fax machine is busy. The fax will be retired automatically (if configured), otherwise try resending fax later. No Answer 0 or 17 The receiving fax machine is not answering the call, or a person answered the call.
Receive-fax messages Table 2-35 Receive-fax messages Message Error No. Description Action Success n/a The fax transmission was successful. None. Blocked n/a The receiving fax machine is using the blocked-number feature and is blocking this fax. None. Failed Any The fax might be corrupted or not sent. Ask the sender to resend the fax; if the error persists, contact support. Failed 0 Incompatible page width or page had too many bad lines.
Service settings These items in the control-panel menus are intended to be used when an HP service representative is assisting you. Settings in the Troubleshooting menu ENWW 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Fax Fax T.30 Trace This is a printed report of all the communications between the sending and receiving fax machines for the last Fax transmission or reception.
Product upgrades To download the most recent firmware upgrade for the product, go to www.hp.com/go/ lj500MFPM525_firmware. Determine the installed revision of firmware Print a configuration page to determine the installed revision of firmware. On the configuration page, look in the section marked Device Information for the firmware datecode and firmware revision.
USB storage device (Preboot menu) 1. Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file has a .bdl extension. 2. Insert the USB flash drive into the USB port on the product control panel. 3. Turn the product on. 4. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu opens. 5. Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow button to scroll toAdministrator.
USB storage device (control-panel menu) NOTE: The USB port might be disabled by default. If necessary, use the control-panel menus to enable the USB port. 1. Copy the xxxxxxx.bdl file to a portable USB flash drive. 2. Turn the product on, and then wait until it reaches the Ready state. 3. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 4. Touch the USB Firmware Upgrade button. 5. Insert the portable USB storage device with the xxxxxxx.
Web Jetadmin (WJA) NOTE: Only supported with WJA version 10.2 SR4 or later. Go to www.hp.com. Enter Web Jetadmin in the search dialog box to find more information about new releases of the Web Jetadmin software and release notes with information about each version. Use WJA to upgrade the product firmware 1. Open WJA (version 10.2 SR4 or later). 2. Go to the Device Management section and select the All Devices item (or the appropriate device group). The All Devices list displays in the center window. 3.
348 Chapter 2 Solve problems ENWW
A ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Data stored on the toner cartridge ● End User License Agreement ● OpenSSL ● Customer self-repair warranty service ● Customer support 349
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Enterprise 500 MFP M525dn, M525f, HP LaserJet Enterprise flow MFP M525c One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer.
HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: 354 ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge.
Data stored on the toner cartridge The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
4. TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA.
© 2009 Hewlett-Packard Development Company, L.P. Rev.
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. ENWW Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/lj500MFPM525 Download software utilities, drivers, and electronic information www.hp.com/go/lj500MFPM525_software Order additional HP service or maintenance agreements www.hp.
362 Appendix A Service and support ENWW
B ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 363
Physical specifications Table B-1 Physical specifications Product Height Depth Width Weight M525dn 576 mm (22.7 in) 547 mm (21.5 in) 516 mm (20.3 in) 29.4 kg (64.9 lb) M525f 576 mm (22.7 in) 547 mm (21.5 in) 517 mm (20.4 in) 29.8 kg (65.8 lb) M525c 576 mm (22.7 in) 547 mm (21.5 in) 517 mm (20.4 in) 30.5 kg (67.3 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/go/lj500MFPM525_regulatory for current information.
C ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Declaration of conformity (fax models) ● Certificate of Volatility ● Certificate of Volatility (M525c) ● Safety statements ● Additional statements for telecom (fax) products 365
FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
HP LaserJet print supplies It’s easy to return and recycle your HP LaserJet toner cartridges after use—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet toner cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.
your next delivery or pick-up, or take it to an authorized UPS drop-off center. (Requested UPS Ground pickup will be charged normal pick-up rates) For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit www.ups.com. If you are returning the package with the FedEx label, give the package to either the U.S. Postal Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground pickup will be charged normal pick-up rates).
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment.
● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-1107-00 Rel.1.
Boise, Idaho USA July 27 2011 For Regulatory Topics only, contact: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany www.hp.
Declaration of conformity (fax models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-1107-01 Rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Certificate of Volatility Figure C-1 Certificate of Volatility (1 of 2) Hewlett-Packard Certificate of Volatility Part Number: Address: M525dn=CF116A, f=CF117A Hewlett Packard Company 11311 Chinden Blvd Boise, ID 83714 Volatile Memory Model: HP LaserJet Enterprise 500 MFP M525 Series Does the device contain volatile memory (Memory whose contents are lost when power is removed)? Yes No If Yes please describe the type, size, function, and steps to clear the memory below Type (SRAM, DRAM, etc): Size: DDR2
Figure C-2 Certificate of Volatility (2 of 2) Type (HDD, Tape, etc): Size: Solid State Storage Device (SSD) 8 GB User Modifiable: Yes No Function: Steps to clear memory: Stores customer data, OS, applications, persistent data, and temporary data used for processing and system functions. User modifications are limited to downloading digitally signed HP firmware images. (Note: SSD is standard on CF116A, not available on CF117A) Perform a Part Clean from the BIOS menu.
Certificate of Volatility (M525c) Figure C-3 Certificate of Volatility (M525c; 1 of 2) Hewlett-Packard Certificate of Volatility Part Number: Address: M525c=CF118A Hewlett Packard Company 11311 Chinden Blvd Boise, ID 83714 Volatile Memory Model: HP LaserJet Enterprise flow 500 MFP M525c Does the device contain volatile memory (Memory whose contents are lost when power is removed)? Yes No If Yes please describe the type, size, function, and steps to clear the memory below Type (SRAM, DRAM, etc): Size: DD
Figure C-4 Certificate of Volatility (M525c; 2 of 2) USB Does the item accept USB input and if so, for what purpose (i.e Print Jobs, device firmware updates, scan upload)? Yes No If Yes please describe below Print jobs, HP digitally signed firmware upgrades, 3rd party application loading. USB ports can be disabled. Can any data other than scan upload be sent to the USB device)? Yes No If Yes please describe below Diagnostic service logs can be uploaded. Print files can be printed via a USB thumb drive.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Enterprise 500 MFP M525dn, M525f, HP LaserJet Enterprise flow MFP M525c, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden. Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details see Declaration of Conformity issued by the manufacturer in another section of this manual.
number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. This equipment uses the following USOC jacks: RJ11C. An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant.
cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
Index A accessories installed, information 126 acoustic specifications 364 Administration menu, control panel 128 anticounterfeit supplies 354 B Backup/Restore menu, control panel 196 batteries included 369 black page, problem-solving 312 blank page problem-solving 307 blank pages troubleshooting 320 blurred print, problem-solving 314 C cables USB, troubleshooting 320 Calibrate/Cleaning menu, control panel 197 Canadian DOC regulations 380 cartridge memory tag 34 cartridges error messages 254 non-HP 353 rec
manufacture 125 product first used 324 demo page 80 density problem-solving 307 developing stage 31 diagnostics component 109 control panel 109 engine 83 LED 80 networks 187 Display Settings menu, control panel 172 disposal, end-of-life 369 document conventions iii document feeder jams 277 operations 46 paper-feeding problems 303 sensors, M525c 53 sensors, standard models 47 document feeder count document feeder pages 323 document feeder interval 323 dots, problem-solving 308, 313 dropouts, problem-solving
loose toner, problem-solving 310 M Manage Supplies menu, control panel 175 Manage Trays menu, control panel 177 manual print modes 304 material restrictions 369 Material Safety Data Sheet (MSDS) 370 memory information 124 insufficient 216 supply errors 200 toner cartridge 34 memory chip, toner cartridge description 355 menus, control panel Administration 128 Backup/Restore 196 Calibrate/Cleaning 197 Copy Settings 136 Display Settings 172 Fax Settings 155 General Settings 129 Manage Supplies 175 Manage Trays
curled paper 312 dropouts 309 event-log messages 264 gray background 310 image defects 307 light print 307 lines 309 lines horizontal 309, 312 lines vertical 312 messages, types of 200 networks 187 repeating defects 311 repetitive images 314 scattered lines 313 skewed pages 311 smeared toner 310 specks 308 text quality 311, 314 tire tracks 313 white spots 313 wrinkled paper 312 Process Cleaning Page 197 R rear door jams 289 recycling 368 electronic hardware 370 HP printing supplies returns and environmental
transfer stage 32 Tray 1 jams 281 Tray 2 jams 284 tray selection - use requested tray 177 troubleshooting 63 blank pages 320 checklist 64 clean the paper path 123 configuration page 80 configuration pages for 124 control panel 109 control panel messages, numerical 200 control-panel checks 77 demo page 80 direct-connect problems 321 engine test 83 event log 80 event log messages, numerical list 266 flowchart 75 lights, using 80 network problems 321 pages not printing 320 pages printing slowly 320 paper feed
392 Index ENWW
© 2012 Hewlett-Packard Development Company, L.P. www.hp.
