User Guide

Paper path test
This diagnostic test generates one or more test pages that you can use to isolate the cause of jams.
To isolate a problem, specify which input tray to use, specify whether to use the duplex path, and
specify the number of copies to print. Multiple copies can be printed to help isolate intermittent
problems. The following options become available after you start the diagnostic feature:
●
Print Test Page. Run the paper-path test from the default settings: Tray 2, no duplex, and one copy.
To specify other settings, scroll down the menu and select the setting, and then scroll back up and
select Print Test Page to start the test.
●
Source Tray. Select Tray 1, Tray 2, or the optional tray.
●
Output Bin. Select All bins, Face down, or Face up.
●
Test Duplex Path. Enable or disable two-sided printing.
●
Number of Copies. Set the numbers of copies to be printed; the choices are 1,10, 50, 100, or
500.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Diagnostic Tests
●
Paper Path Test
3. Select the paper-path test options for the test you want to run.
Paper path sensors test
This test displays the status of each paper-path sensor and allows viewing of sensor status while printing
internal pages.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Diagnostic Tests
●
Paper Path Sensors
NOTE: Exiting the Paper-path sensor test menu and then reentering it will clear the test values from
the previous test.
Table 2-9 Paper-path sensors
Sensor name Sensor
number
Replacement part
number
Description Paper-path sensor
test name
Top sensor PS215 RM1-8617-000CN Top sensor PCA PS215 Top
ENWW
Tools for troubleshooting
85