User Guide

The product picks up multiple sheets of paper ........................................................... 302
The product does not pick up paper ........................................................................ 302
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 303
Use manual print modes ....................................................................................................... 304
Solve image-quality problems ................................................................................................ 307
Image defect examples .......................................................................................... 307
Clean the product ................................................................................................................ 315
Clean the control-panel display ............................................................................... 315
Print a cleaning page ............................................................................................ 315
Check the scanner glass for dirt or smudges ............................................................. 316
Clean the pickup rollers and separation pad in the document feeder ........................... 318
Solve performance problems ................................................................................................. 320
Solve connectivity problems ................................................................................................... 321
Solve USB connection problems .............................................................................. 321
Solve wired network problems ................................................................................ 321
The product has a poor physical connection. ............................................. 321
The computer is using the incorrect IP address for the product ...................... 321
The computer is unable to communicate with the product ............................ 322
The product is using incorrect link and duplex settings for the network .......... 322
New software programs might be causing compatibility problems ................ 322
The computer or workstation might be set up incorrectly .............................. 322
The product is disabled, or other network settings are incorrect .................... 322
Service mode functions ......................................................................................................... 323
Service menu ........................................................................................................ 323
Product resets ....................................................................................................... 326
Restore factory-set defaults ....................................................................... 326
Restore the service ID .............................................................................. 326
Product cold reset ................................................................................... 327
Format Disk and Partial Clean functions ................................................................... 327
Active and repository firmware locations ................................................... 327
Partial Clean ......................................................................................... 328
Execute a 3 Partial Clean ......................................................... 328
Format Disk ........................................................................................... 329
Execute a 2 Format Disk ........................................................... 329
Solve fax problems ............................................................................................................... 331
Checklist for solving fax problems ........................................................................... 331
What type of phone line are you using? .................................................... 331
Are you using a surge-protection device? .................................................. 331
Are you using a phone company voice-messaging service or an answering
machine? .............................................................................................. 332
Does your phone line have a call-waiting feature? ...................................... 332
ENWW xv