User Guide

Interpret control-panel messages
Control-panel message types
The control-panel messages and event code errors indicate the current product status or situations that
might require action.
NOTE: Event log errors do not appear on the control-panel display. Access the event log to view or
print the event log errors.
Control-panel messages appear temporarily and might require that you acknowledge the message by
touching the OK button to resume printing or by touching the Stop button to cancel the job. With
certain messages, the job might not finish printing or the print quality might be affected. If the message
is related to printing and the auto-continue feature is on, the product will attempt to resume printing
after the message has appeared for 10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product
might require service.
Control-panel messages
10.0X.Y0 Supply memory error
Description
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing
from a print cartridge.
Memory error
◦
10.00.00 (event code)
Black print cartridge
E-label missing
◦
10.00.10 (event code)
Black print cartridge
Recommended action
1. Remove, and then reinstall the toner cartridge.
2. If the error reappears, turn the power off, and then on.
3. Check the cartridge e-label. If it is damaged, replace the cartridge.
4. If the error persists, replace the toner cartridge.
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