User Guide

13.A3.D3 or 13.A4.D4

Description

13.A3.D3: paper input delay jam 2 (paper did not reach the tray 3 feed sensor in time.)

13.A4.D4: paper input delay jam 3 (paper did not reach the tray 4 feed sensor in time.)

Recommended action

Recovery steps

1. Remove the tray (3 or 4).

2. Remove jammed paper if present.

3. Reinstall the tray (3 or 4).

4. Remove jammed paper if present.

Troubleshooting and parts

1. Make sure that the paper guides are snug against the paper stack.

2. Make sure that the paper meets HP specifications.

3. Use the product control panel or the HP Embedded Web Server to make sure that the tray is

configured for the media size and type.

4. Paper sensor associated with this message: PS8008.

5. Inspect the separation pad and pick roller. Clean or replace if required.

6. If the pick roller rotates freely (it should not), make sure that the roller is seated properly. If after re-

seating the roller it still rotates freely, replace the Tray 3 or Tray 4 feeder assembly.

13.A3.D4