User Guide

Troubleshooting and parts
1. Make sure that the paper meets HP specifications.
2. Use the product control panel or the HP Embedded Web Server to make sure that the tray is
configured for the media size and type.
3. Paper sensor associated with this message: PS8008.
4. Check for a blockage in the Tray 3 or Tray 4 paper path.
13.A3.FF or 13.A4.FF
Description
Residual media in paper path jam 1.
Tray 3 or Tray 4 feed sensor.
Recommended action
Recovery steps
1. Remove the tray (3 or 4).
2. Remove jammed paper if present.
3. Reinstall the tray (3 or 4).
4. Remove jammed paper if present.
Troubleshooting and parts
1. Paper Sensor associated with this message: PS8008.
2. Check for a blockage in the paper path.
13.B2.D1
Description
Tray 1 jam (no-pick).
Paper input delay jam 1. The paper did not reach the registration or Top sensor in time.
Recommended action
Recovery steps
1. Open top cover.
2. Remove the toner cartridge.
3. Lift the green flaps for access.
4. Remove jammed paper if present.
5. Reinstall cartridge and then close the top cover.
ENWW
Tools for troubleshooting
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