User Guide

13.B2.DD
Description
Paper input delay jam 1 (paper did not reach the registration sensor in time.)
Duplexer; registration or Top sensor.
Media did not reach the Top or registration sensor to print the second side of a duplex job.
Recommended action
Recovery steps
1. Remove Tray 2.
2. Use the green button to lower the duplex tray.
3. Open top cover.
4. Remove jammed paper if present.
5. Reinstall Tray 2.
6. Open top cover.
7. Remove the toner cartridge.
8. Lift the green flaps for access.
9. Remove jammed paper if present.
10. Reinstall cartridge and then close the top cover.
Troubleshooting and parts
1. Make sure that the paper meets HP specifications.
2. Use the product control panel or the HP Embedded Web Server to make sure that the tray is
configured for the media size and type.
3. Make sure that paper is not blocking the duplex paper feed path. Follow the instructions displayed
on the control panel to clear the paper path.
4. Paper sensor associated with this message: TOP Sensor PS215. Use the Manual sensor test to test
the sensor. If the sensor is not working, replace the Top sensor PCA (RM1-8617-000CN).
ENWW
Tools for troubleshooting
207