User Guide

13.B2.XX
Description
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13.B2.A1: Paper input stay jam 1 (paper remained at the registration sensor longer than legal-
sized media would.)
Tray 1; registration or Top sensor
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13.B2.A2, 13.B2.A3, or 13.B2.A4: Paper input stay jam 1 (paper remained at the
registration sensor longer than legal-sized media would.)
Tray 2; registration or Top sensor
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13.B2.FF: Residual paper in paper path jam 1 (paper detected in the paper path.)
Tray 2; registration or Top sensor
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13.B2.AD: Paper input stay jam 1 (paper remained at the registration sensor longer than legal-
sized media would.)
Duplexer; registration or Top sensor
Recommended action
Recovery steps
1. Open top cover.
2. Remove the toner cartridge.
3. Lift the green flaps for access.
4. Remove jammed paper if present.
5. Reinstall cartridge and then close the top cover.
Troubleshooting and parts
1. Make sure that the paper guides are snug against the paper stack.
2. Make sure that the paper meets HP specifications.
3. Use the product control panel or the HP Embedded Web Server to make sure that the tray is
configured for the media size and type.
4. Paper sensor associated with this message: TOP Sensor PS215. Use the Manual sensor test to test
the sensor. If the sensor is not working, replace the Top sensor PCA (RM1-8617-000CN).
5. Inspect the separation pad and pick roller. Clean or replace if required.
208 Chapter 2 Solve problems ENWW