User Guide

Recommended action
Recovery steps
1. Open the rear door to second position.
2. Open top cover.
3. Remove the toner cartridge.
4. Remove jammed paper if present.
5. Reinstall cartridge and then close the top cover.
6. Close the rear door.
Troubleshooting and parts
1. Clear the paper path of any jammed paper.
2. Make sure that the paper meets HP specifications.
3. Paper Sensor associated with this message: PS2. Use the Manual sensor test to test the sensor. If
the sensor is not working, replace the fuser.
13.B9.XX
Description
13.B9.A2, 13.B9.A3, 13.B9.A4, 13.B9.A5, or 13.B9.AB
Fuser delivery stay jam 1 (paper stayed at fuser output sensor longer than it should; fuser output.)
Fuser modes
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A2–Normal fuser mode
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A3–Light 1/2 fuser mode
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A4–Heavy 1 fuser mode
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A5–Heavy 2 fuser mode
◦
AB-Overhead transparency fuser mode
Recommended action
Recovery steps
1. Open the rear door to second position.
2. Remove jammed paper if present.
3. Close the rear door.
210 Chapter 2 Solve problems ENWW