User Guide

Troubleshooting and parts
1. Clear the paper path of any jammed paper.
2. Make sure that the paper meets HP specifications.
3. Paper Sensor associated with this message: PS2.
13.B9.XX
Description
13.B9.D1, 13.B9.D2, 13.B9.D3, 13.B9.D4, or 13.B9.DD
Fuser delivery delay jam 1 (paper did not reach the fuser output sensor in time; fuser output.)
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D1–Tray 1
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D2–Tray 2
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D3–Tray 3
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D4–Tray 4
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DD-Duplexer
Recommended action
Recovery steps
1. Open the rear door to second position.
2. Open top cover.
3. Remove the toner cartridge.
4. Remove jammed paper if present.
5. Reinstall cartridge and then close the top cover.
6. Close the rear door.
Troubleshooting and parts
1. Remove all paper and check for residual pieces that could cause the jams.
2. Make sure that the paper meets HP specifications.
3. Paper sensor associated with this message: PS2. Use the Manual sensor test to test the sensor. If
the sensor is not working, replace the fuser.
4. If the sensor is working correctly, the error only occurs on a duplex job, and the media is jammed
before the fuser with only one side fused, replace the pendulum assembly (RM1-6598-000CN).
ENWW
Tools for troubleshooting
211