User Guide

13.B9.XX
Description
13.B9.C2, 13.B9.C3, 13.B9.C4, 13.B9.C5, or 13.B9.CB
Wrap jam 1 (paper first detected at fuser output sensor and then disappears from sensor before it
should; fuser output — paper is wrapped around the fuser.)
Fuser mode
◦
C2–Normal fuser mode
◦
C3–Light 1/2 fuser mode
◦
C4–Heavy 1 fuser mode
◦
C5–Heavy 2 fuser mode
◦
CB-Overhead transparency fuser mode
Recommended action
NOTE: Pre-printed paper, overhead transparency, and labels must meet product specifications. Make
sure that labels were not previously put through a printer, and that there are no adhesive areas
exposed.
Recovery steps
1. Open the rear door to second position.
2. Open top cover.
3. Remove the toner cartridge.
4. Remove jammed paper if present.
5. Reinstall cartridge and then close the top cover.
6. Close the rear door.
Troubleshooting and parts
1. Make sure that the paper meets HP specifications.
2. Make sure that the tray is configured for the media size and type. Use the product control panel to
check the product configuration, and check the Print Driver (from the application that causes the
error).
3. Replace the fuser.
13.BA.EE or 13.DA.EE
Description
Door open jam 1 (Door opens during print job.)
212 Chapter 2 Solve problems ENWW