User Guide

When the product power is turned on, paper remains in the paper path, triggering the duplex sensor.
◦
13.BA.EE: Toner door.
◦
13.DA.EE: Rear door.
Recommended action
Close all doors
Troubleshooting and parts
◦
Paper sensor associated with this message: Rear cover, PS51 (WG8-5935-000CN).
◦
Paper sensor associated with this message: Toner-door switch SW501 (WC4-5171-000CN).
13.D3.FF or 13.B2.FF
Description
Residual Media in Paper path jam 1 or 2 (paper detected in the paper path.)
When the product power is turned on, paper remains in the paper path, triggering the duplex sensor.
◦
13.D3.FF: Duplexer.
◦
13.B2.FF: Registration or Top sensor.
Recommended action
Recovery steps
1. Remove Tray 2.
2. Remove jammed paper if present.
3. Use the green button to lower the duplex tray.
4. Remove jammed paper if present.
5. Close the duplex tray.
6. Reinstall Tray 2.
ENWW
Tools for troubleshooting
213