User Guide

Recommended action
Recovery steps
1. Open the rear door to second position.
2. Remove jammed paper if present.
3. Close the rear door.
Troubleshooting and parts
1. Remove all paper and check for residual pieces that could cause the media not to move along the
paper path.
2. Make sure that the paper meets HP specifications.
3. Paper sensor associated with this message: PS4. Replace the photointerrupter
(WG8-5935-000CN or the top cover assembly (RM1-8516-000CN).
13.E1.XX
Description
13.E1.D2, 13.E1.D3, 13.E1.D4, 13.E1.D5, or 13.E1.DB
Fuser delivery delay jam 2 (paper did not reach the output bin full sensor in time; output bin full.)
Fuser modes
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E2–Normal fuser mode
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E3–Light 1/2 fuser mode
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E4–Heavy 1 fuser mode
◦
E5–Heavy 2 fuser mode
◦
EB-Overhead transparency fuser mode
Recommended action
Recovery steps
1. Open the rear door to second position.
2. Remove jammed paper if present.
3. Close the rear door.
ENWW
Tools for troubleshooting
215