User Guide

Troubleshooting and parts
1. Remove all paper and check for residual pieces that could cause the media not to move along the
paper path.
2. Make sure that the paper meets HP specifications.
3. Paper sensor associated with this message: PS4. Replace the photointerrupter
(WG8-5935-000CN or the top cover assembly (RM1-8516-000CN).
20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Description
The product has experienced a memory error. You might have tried to transfer too many fonts or
macros.
Recommended action
Touch the OK button to print the transferred data. Some data might be lost. Reduce the page
complexity or add product memory.
21.00.00 Page too complex To continue, touch “OK”
Description
The page decompression process was too slow for the product.
Recommended action
Touch the OK button to continue. There may be some data loss.
30.01.23 Scanner calibration failure
Description
The scanner calibration failed.
Recommended action
1. Turn the product off, then on again.
2. After the product warms up, repeat the calibration process.
3. If the error persists, replace the scanner.
30.01.36 Upgrade Error Try downloading upgrade again
Description
Scanner firmware upgrade error.
216 Chapter 2 Solve problems ENWW