User Guide

Recommended action
1. Resend the scanner firmware upgrade.
2. If the error persists, replace the scanner control board.
30.01.43 Scan memory failure To continue turn off then on
Description
A scan memory error occurred.
Recommended action
1. Turn the product off and then on.
2. Remove the formatter, and then reinstall the formatter.
3. If the error persists, replace the formatter.
30.01.YY Scanner failure To continue turn off then on
Description
◦
30.01.06 (event code): Scanner fan error
◦
30.01.41 (event code): Internal communication error involving the copy processor board (CPB)
on the formatter
◦
30.01.42 (event code): Internal communication error
Recommended action
◦
30.01.06 (event code)
1. Turn the product off and then on.
2. Check the fan, and reconnect any loose cables.
3. If the error persists, replace the fan or the scanner control board.
◦
30.01.41 (event code)
1. Turn the product off and then on.
2. Reseat the formatter.
3. If the error persists, replace the formatter.
◦
30.01.42 (event code)
1. Turn the product off and then on.
2. Check the cables connecting the scanner control board.
3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the
formatter is fully seated and the "smiley face" is illuminated. Check the fax card for proper
ENWW
Tools for troubleshooting
217