User Guide

41.03.YZ Unexpected size in Tray <X> To use another tray, touch "Options"
Description
The product detected a different paper size than expected.
Y = Size mismatch, Z = Source
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Y = 0: Detected paper is longer or shorter than expected
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Y = A: Detected paper too long
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Y = B: Detected paper too short
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Z = 1: Tray 1
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Z = 2: Tray 2
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Z = 3: Tray 3
Recommended action
1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are
correctly adjusted.
2. Use the Tray/Bin manual sensor test to verify that the tray paper switch is correctly functioning.
3. If the error persists, replace the lifter assembly.
49.XX.YY Error To continue turn off then on
Description
A firmware error has occurred. This error can be caused by corrupted print jobs, software applications
issues, non-product specific print drivers, poor-quality USB or network cables, bad network connections
or incorrect configurations, invalid firmware operations, or unsupported accessories.
Recommended action
1. Turn the product off and then on.
2. If the error persists, check the following:
●
The error might be caused by a network connectivity problem, such as a bad interface cable,
a bad USB port, or an invalid network configuration setting.
●
The error might be caused by the print job, such as an invalid print driver, a problem with the
software application, or a problem with the file you are printing.
●
Upgrading the product firmware might help resolve the error. See the product user guide for
more information.
ENWW
Tools for troubleshooting
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