User Guide

W = 9, High fuser temperature 2
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the
product is not located in front of a vent or window where cool air may interfere with the ability of
the fuser to heat up.
2. Check the product power source. Make sure the power source meets product requirements. Make
sure this is the only device using the circuit.
3. Check the connector between the fuser and the product. If it is damaged, replace the fuser.
4. If this product was previously serviced, check the connector on the DC controller PCA.
5. If the error persists, replace the fuser.
51.00.YY Error To continue turn off then on
Description
An error with the laser/scanner assembly has occurred in the product.
◦
YY = 10: Beam detect error
◦
YY = 19: Laser malfunction
◦
YY = 20: Black laser scanner error
Recommended action
51.00.10
1. Turn the product off and then on.
2. Check the flat flexible cable (FFC) connections to the laser scanners.
3. Check the connectors at the DC controller, and at the laser scanner.
4. Replace the laser scanner.
51.00.19
1. Turn the product off and then on.
2. Check the connectors on the laser scanner.
3. Replace the laser scanner.
51.00.20
1. Perform the laser scanner component tests in the Troubleshooting menu. Verify that you can hear
the motor rotate.
2. If you cannot hear the motor rotate, verify that connectors are fully seated on the DC controller
PCA.
3. Verify that the connector J12 on the laser/scanner assembly is securely attached.
4. If the error persists, replace the black laser scanner.
ENWW
Tools for troubleshooting
225