User Guide

Recommended action
Attempt the firmware upgrade again.
99.00.12 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size
does not match version 1 size.
Recommended action
Download the RFU file, and attempt the firmware upgrade again. Make sure that you download the
RFU file for the correct product model.
99.00.14 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed. The file is invalid.
Recommended action
Download the RFU file, and attempt the firmware upgrade again. Make sure that you download the
RFU file for the correct product model.
99.00.2X
Description
◦
99.00.20 (event log)
The bundle is not for this product.
◦
99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid.
◦
99.00.22 (event log)
The bundle header version is not supported by this firmware.
◦
99.00.23 (event log)
The package header version is not supported by this firmware.
◦
99.00.24 (event log)
The format of the bundle is invalid.
◦
99.00.25 (event log)
The format of the package is invalid.
◦
99.00.26 (event log)
ENWW
Tools for troubleshooting
233