User Guide

Event log message Description Action
30.01.41 The formatter lost connections with the
scanner control board or communication was
corrupted.
1. Turn the product off and then on.
2. Reseat the formatter.
3. Upgrade the firmware.
4. Verify that the PCI express cable is
connected to the product and to the
interconnect board/formatter and
scanner control board.
5. Verify the scanner control board has
power.
6. If the error persists, replace the
formatter.
7. If replacing the formatter does not solve
the problem, replace the interconnect
board.
8. If the error persists, please elevate this
problem to your Global Business unit.
30.01.43 Copy processor board memory check failure
during the initial memory check. The copy
processor board resides on the scanner
control board or formatter depending on the
product.
1. Turn the product off and then on.
2. Replace the formatter.
30.01.44 Scanner firmware error 1. Turn the product off and then on.
2. Replace the formatter.
30.01.45 General code assert error for the copy
processor board firmware.
NOTE: The event log will have a filename
(only first & last characters of a filename) and
line number.
1. Turn the product off and then on.
2. Upgrade the firmware.
3. Replace the formatter.
4. If replacing the formatter does not solve
the problem, replace the scanner
assembly.
5. If the error persists, please elevate this
problem to your Global Business unit.
30.01.46 The firmware cannot find the copy processor
board.
1. Turn the product power off, and then
reseat the formatter.
2. Replace the formatter.
30.03.14 A non-fatal error has occurred.
A scanner EEPROM (NVM) error has
occurred.
This is an informational message, and no
action is required.
ENWW
Tools for troubleshooting
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