User Guide

Event log message Description Action
30.03.20
31.03.20
The copy processor board firmware cannot
communicate with the PCA on the optical
assembly.
30.03.20: front side optic
31.03.20: back side optic
1. Turn the product off and then on.
2. Verify the FFC cables between scanner
and scanner control board or formatter
are connected.
3. Replace the scanner.
30.03.22
31.03.22
The scan module cannot see the illumination
module, or marginal illumination. The optical
assembly is not parked under the calibration
strip.
30.03.22: front side optic
31.03.22: back side optic
1. Turn the product off and then on. Check
that the scan light illuminates or that the
scan module moves.
2. Upgrade the firmware.
3. Check the service event log for other
scanner errors, and resolve those errors.
4. Check the scan module FFC connection.
5. Replace the scanner.
6. If the error persists, please elevate this
problem to your Global Business unit.
30.03.23 The calibration stitching label shifted or there
are bad sensors in the scan module.
1. Turn the product off and then on.
2. Upgrade the firmware.
3. If the error persists, replace the scanner.
30.03.30 The scanner control board cannot
communicate with the flatbed scanner motor.
1. Turn the product off and then on. As the
product turns on, verify the scan head
moves.
2. Verify the drive belt is in the correct
position.
3. Check for a red LED illuminated on the
scanner motor.
4. Check the cable connection to scanner
control board or formatter.
5. Replace the formatter.
6. If the error persists, replace the scanner.
30.03.45 The PCA firmware code controls the motor. 1. Turn the product off and then on.
2. If the error persists, send the logs to your
Global Business unit.
3. Upgrade the firmware.
4. Replace the formatter.
5. If the error persists, replace the scanner
assembly.
268 Chapter 2 Solve problems ENWW