User Guide

Event log message Description Action
31.03.32 The document feeder deskew motor is not
turning.
1. Verify the paper meets the product
specifications.
2. Make sure the input tray is not
overloaded.
3. Check the event log for document feeder
errors, and resolve any errors first.
4. Verify the motor cables are connected.
5. Reseat document feeder to scanner
control board or formatter cables.
6. If the error persists, replace the
document feeder.
13.13.00
31.13.01
Paper pick was initiated, but the page didn't
make it to the pick success sensor.
TIP: For a 13.13.00 error: Check and
make sure that the original is not too thick.
Attempting to use the document feeder with
too thick of an original will cause this error.
You can use the control-panel menus to
disable the Misfeed Detection option for copy
and scan jobs. Doing so might allow the
original to be copied or scanned.
Disabling Misfeed Detection for copy
jobs
1. From the Home screen, access the
following menus:
◦
Administration
◦
Copy
2. Select Misfeed Detection, and then select
Disable.
Disabling Misfeed Detection for scan
jobs
1. From the Home screen, access the
following menus:
◦
Scan/Digital Send Settings
◦
E-mail Settings
◦
Default Job Options
2. Select Misfeed Detection, and then select
Disable.
1. Open the document feeder lid, pull
sheets back into input tray, and resume
the job.
2. Check the paper guides and make sure
they are set to the correct paper width.
3. Make sure the input tray is not
overloaded.
4. Check the document feeder page count
on the configuration page for roller life.
5. Verify the paper meets the product
specifications.
6. Make sure the document feeder roller
door is completely closed.
7. Check the event log for 31.03.30 errors,
and resolve those errors first.
8. Clean the document feeder roller.
9. If the error persists, install a document
feeder maintenance kit.
270 Chapter 2 Solve problems ENWW