User Guide

Event log message Description Action
31.13.02 The paper passed the pick success sensor and
then jammed in the document feeder paper
path.
1. Clear the paper path and try feeding the
page again.
2. Verify the paper meets the product
specifications.
3. Check the paper guides and make sure
they are set to the correct paper width.
4. Verify the paper path is clear.
5. Check for motor stall 31.03.31 and
31.03.32 errors in the event log.
6. If the error persists, replace the
document feeder.
31.13.13 The jam access door is open. 1. Verify the jam access cover is closed.
2. Try feeding the paper again.
3. Verify the flag is not broken.
4. With a piece of paper, check that the
photo sensor is working.
5. If the error persists, replace the
document feeder.
31.13.14 This is a feed jam in the document feeder,
and the motor is not turning.
1. Verify the paper meets the product
specifications.
2. Make sure the document feeder input
tray is not overloaded.
3. Check the event log for document feeder
errors, and resolve any errors first.
4. Open and close the right door to see if
the pick motor turns without posting this
error. If there is no error, then the motor
is good.
5. Verify the motor cables are connected.
6. Reseat the document feeder to scanner
control board or formatter cables.
7. Check the Document Feeder page count
on configuration page, if it is past the
Maintenance page count, replace
document feeder maintenance kit.
8. If the error persists, replace the
document feeder.
ENWW
Tools for troubleshooting
271