User Guide

Event log message Description Action
31.13.15 This is a duplex refeed jam in the document
feeder. The paper jam occurs on the back-
side copy. The duplex refeed does not make it
to the deskew sensor.
1. Remove the jammed paper.
2. Verify there is nothing in the paper path
of the duplex refeed area.
3. Retry the copy job.
4. If the error persists, replace the
document feeder.
99.00.01 Remote firmware upgrade (.bdl) was not
performed. The file is corrupt.
The firmware file is corrupt. Download the
firmware file and attempt the upgrade again.
99.00.02 Remote firmware upgrade (.bdl) was not
performed. Timeout during receipt.
The I/O timed out during the firmware
download. The most common cause is an
issue with the network environment. Ensure a
good connection to the product, and attempt
the upgrade again or upgrade using the USB
walk-up port.
99.00.03 Remote firmware upgrade (.bdl) was not
performed. An error occurred when writing to
the hard disk.
1. Download the firmware again, and then
attempt the upgrade again.
2. If the error persists, perform the clean
disk/format disk process.
3. Download the firmware from the
Preboot menu, and then attempt the
upgrade again.
4. If the error persists, replace the hard
disk.
99.00.04
99.00.05
Remote firmware upgrade (.bdl) was not
performed. There was a timeout during the
download.
The I/O timed out during the firmware
download. The most common cause is an
issue with the network environment. Ensure
there is a good connection to the product,
and attempt the firmware upgrade again or
upgrade the firmware using the USB walk-up
port.
99.00.06
99.00.07
99.00.08
Remote firmware upgrade (.bdl) was not
performed. There was an error reading the
firmware file.
1. Download the firmware again, and then
attempt the upgrade again.
2. If the error persists, perform the clean
disk/format disk process.
3. Download the firmware from the
Preboot menu, and then attempt the
upgrade again.
4. If the error persists, replace the hard
disk.
99.00.09
99.00.10
The firmware upgrade was canceled by the
user.
Resend the firmware upgrade to the product.
272 Chapter 2 Solve problems ENWW