User Guide

Event log message Description Action
99.00.11 The preboot partition is full. 1. Download the firmware again, and then
attempt the upgrade again.
2. If the error persists, perform the clean
disk/format disk process.
3. Download the firmware from the
Preboot menu, and then attempt the
upgrade again.
99.00.12 Remote firmware upgrade (.bdl) was not
performed. An invalid file was sent.
The firmware file sent was not the correct file.
Download the firmware file again, making
sure to download the file for the correct
product model. Attempt the upgrade again.
99.00.13
99.00.14
Remote firmware upgrade (.bdl) was not
performed. An invalid file was sent.
The firmware file sent was not the correct file.
Download the firmware file again, making
sure to download the file for the correct
product model. Attempt the upgrade again.
99.00.20 The bundle is not for this product. Download the firmware file again, and
attempt the upgrade again.
99.00.21 The bundle is not signed with the correct
signature, or the signature is invalid.
99.00.22 The bundle header version is not supported
by this firmware.
99.00.23 The package header version is not supported
by this firmware.
99.00.24
99.00.25
99.00.26
The format of the firmware bundle not correct.
99.00.27 A disk communication error occurred while
downloading the firmware bundle
1. Turn the product power off, and then on
again.
2. Resend the firmware upgrade to the
product.
3. If the error persists, try sending the
firmware upgrade by using another
method (USB or Embedded Web
Server).
99.01.00
99.01.10
99.01.20
Firmware install error. Reload the firmware.
99.02.01 Firmware install successful. No action required.
ENWW
Tools for troubleshooting
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