User Guide

Event log message Description Action
99.09.60 The hard disk currently installed is not
recognized or supported by the product.
1. Install the correct hard disk for this
product.
2. If the error persists, perform the Clean
Disk disk process.
3. Download the firmware from the
Preboot menu, and then attempt the
upgrade again.
99.09.61 The installed disk was placed in a device
configured for a encrypted hard disk.
Lock the disk by accessing the Preboot menu
and then select theLock Disk option.
99.09.62 The disk currently installed was previously
locked in another device.
Install a new hard disk or unlock this disk by
using the Preboot menu.
NOTE: If the disk is to be reused in a
different device, perform the Clean Disk
procedure from the Preboot menu, and then
reload the firmware and lock the disk.
99.09.63 A new or blank disk has been installed in a
device which previously had an encrypted
disk.
1. Reload the firmware.
2. Lock the disk by accessing the Preboot
menu and then select theLock Disk
option.
99.09.64 A fatal hard disk failure has occurred. Replace the hard disk drive.
99.09.65 Disk Data corruption error has occurred. Perform the Clean Disk procedure from the
Preboot menu, and then reload the
firmware.
99.09.66 A disk drive is not installed in the product. Install a compatible disk drive assembly.
If the error persists (and a disk drive is
already installed), replace the disk drive
assembly.
99.09.67 The product has a non secure disk (solid state
disk or SSD) installed as the boot disk, and it
has been replaced with a new service part. A
new firmware image needs to be
downloaded to the device.
1. Turn the product power on. When the
message 99.09.67 Not bootable
error displays, press any key to continue
to the Preboot menu.
2. Select the Administrator menu. If there is
a password assigned to the network
administrator, a prompt to enter the
password displays (enter the password).
3. Select the Download menu.
4. Select the Network or USB option.
5. Load the product firmware.
99.09.68 The secondary encrypted disk has been
removed from this device.
Reinstall the secondary encrypted storage
device.
274 Chapter 2 Solve problems ENWW