User Guide

The product is jammed.
Cause Solution
Product supply items have reached the end of their useful life. Check the product control panel for messages alerting you of
supplies status, or print a supplies status page (see the product
user guide) to verify the remaining life of the supplies.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the product control
panel to direct you to the location of jammed paper and on how to clear it.
NOTE: Internal areas of the product that might need to be opened to clear jams have green handles
or green labels.
2
1
2
3
4
5 6
1 Document-feeder area
2 Output-bin area
3 Top-cover and toner-cartridge area
4Tray 1 area
5 Tray 2 pickup area
Duplexing area (remove Tray 2 for access)
6 Rear door area
276 Chapter 2 Solve problems ENWW