User Guide

Jam causes and solutions
Jams in the top cover and product cassette
Cause Solution
The cassette separation pad is worn or deformed. Replace the cassette separation pad.
The cassette pickup roller is worn or deformed. Replace the cassette pickup roller.
Poor contact of the cassette pickup solenoid drive connector. Reconnect the connector (J1601).
The cassette pickup solenoid is defective. Replace the cassette pickup solenoid.
The registration roller is dirty, worn or deformed. Clean the registration roller if it is dirty.
The registration assembly is defective.
●
Check the spring of the registration shutter and place it in
correct position.
●
Replace the registration assembly if the registration
shutter is damaged or worn.
The TOP sensor (PS215) lever is defective.
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the sensor if the sensor lever is damaged.
Poor contact of the TOP sensor (PS215) connector. Reconnect the connector (J507) on the high-voltage power
supply.
The TOP sensor (PS215) is defective. Replace the sensor.
Jams in the input tray area (optional 500-sheet input tray)
Cause Solution
The 500-sheet tray separation pad is worn or deformed. Replace the 500-sheet tray separation pad.
The 500-sheet tray pickup roller is worn or deformed. Replace the 500-sheet tray pickup roller.
Poor contact of the 500-sheet tray pickup solenoid drive
connector.
Reconnect the connector (J407) on the 500-sheet tray
connector PCA.
The 500-sheet tray pickup solenoid is defective. Replace the 500-sheet tray pickup solenoid.
Jams in input tray area (Tray 1; multipurpose tray)
Cause Solution
The Tray 1 separation pad is worn or deformed. Replace Tray 1.
The Tray 1 pickup roller is worn or deformed. Replace the Tray 1 pickup roller.
Poor contact of the Tray 1 pickup solenoid drive connector. Reconnect the connector (J1602).
The Tray 1 pickup solenoid is defective. Replace the Tray 1 pickup solenoid.
298 Chapter 2 Solve problems ENWW