User Guide

Jams in the input tray areas
Cause Solution
Multiple-feed of media. Replace the pickup roller or separation pad if worn or
deformed.
The registration roller is worn or deformed. Replace the registration assembly if the registration roller is
damaged or worn.
The transfer roller is not installed correctly. Reinstall the transfer roller.
The transfer roller is worn or deformed. Replace the transfer roller.
Poor contact of the main motor connector. Reconnect the connector (J1503).
The main motor is defective. Replace the main motor.
Jam in the rear door and fuser area (delivery-delay jam)
Cause Solution
Dirt or scratches on the fuser-inlet guide.
●
Clean the fuser-inlet guide if dirty or if there is a toner
build up on it.
●
Replace the fuser if it is scratched.
The fuser delivery sensor (PS2) lever is defective.
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the fuser if the sensor lever is damaged.
Poor contact of the fuser delivery sensor connector.
●
Reconnect the connectors (J22 and J24) on the transit
(inline) connector.
●
Reconnect the connector (J1608).
The fuser delivery sensor (PS2) is defective. Replace the fuser.
Jam in the rear door and fuser area (delivery-stationary jam)
Cause Solution
Multiple-feed of media. Replace the pickup roller or separation pad if worn or
deformed.
Dirt or scratches on the fuser delivery upper guide or the fuser-
delivery lower guide.
●
Clean the fuser-delivery upper guide or fuser-delivery
lower guide if dirt or if there is a toner build up on it.
●
Replace the fuser if the guides are deformed or
scratched.
The fuser delivery roller is dirty, worn or deformed.
●
Clean the fuser delivery roller if it is dirty.
●
Replace the fuser if the fuser delivery roller is worn or
deformed.
Fuser delivery sensor (PS2) lever is defective. Replace the fuser.
ENWW
Clear jams
299