User Guide

Jam in the rear door and fuser area (delivery-stationary jam)
Cause Solution
The face-down tray media-full sensor lever is defective.
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the top cover if the sensor lever is damaged.
The face-down delivery roller is worn or deformed. Replace the face-down delivery roller.
The fuser film or the fuser roller is defective. Replace the fuser.
Jams in the top cover, rear door, fuser, and duplex area (residual media jam)
Cause Solution
Residual media in the product. Check the media path and remove any residual media.
The TOP sensor (P215) lever is defective.
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the product if the sensor lever is damaged.
Poor contact of the TOP sensor (PS215) connector. Reconnect the connector (J507) on the high-voltage power
supply.
The TOP sensor (PS215) is defective. Replace the sensor.
The media width sensor (PS225) lever is defective.
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the product if the sensor lever is damaged.
Poor contact of the media width sensor (PS225) connector. Reconnect the connector (J513) on the high-voltage power
supply.
The media width sensor (PS225) is defective. Replace the sensor.
The fuser delivery sensor (PS2) lever is defective.
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the fuser if the sensor lever is damaged.
Poor contact of the fuser delivery sensor connector.
●
Reconnect the connectors (J22 and J24) on the transit
(inline) connector.
●
Reconnect the connector (J1608).
The fuser delivery sensor (PS2) is defective. Replace the fuser.
The duplex media-feed sensor (PS502) lever is defective
(duplex models).
●
Check the sensor lever and place it in correct position to
move smoothly and freely.
●
Replace the high-voltage power supply if the sensor lever
is damaged.
Poor contact of the duplex media-feed sensor (PS502)
connector (duplex models).
Reconnect the connector (J501) on the high-voltage power
supply.
The duplex media-feed sensor is defective (duplex models). Replace the high-voltage power supply.
300 Chapter 2 Solve problems ENWW