User Guide

Table 2-32 Image defect examples (continued)
Problem Image example Solution
Repeat defects
1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser.
3. Use the repetitive defect ruler to determine if the defect is caused by the fuser
or the toner cartridge.
◦
If the toner cartridge is causing the defect, run the print/stop test at the
500 msec setting. If the test shows a defect, replace the toner cartridge.
◦
Use the Fuser Test Page option in the Troubleshooting menu to test the
fuser. If the error persists, replace the fuser.
Repeat image
DearMr. Abhjerhjk,
Thedhjhfiuhuif teinthhkjhjnf j us a weuejd, fnk
ksnehvnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Pkshkkhklhlkhkhyufwe4yrh9jjflklndjd skshkshdcnksnjcnal
aksnclnslskjlncslnaslnslna,ncnsljsjscljcknnsnclknsllj
hwlsdknls nwljsnlnsclnijhsnclsncij hn. Iosi fsjs jlkhandjnathis
is a hn.jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lchafted,
andwhenhghjhgjhkjdj a dt sonnleh.
Suolklv jsdj hvjkrt tensutcof jthjkfjkn vjdj hwjd,an olk d
.at fhjdjhtajshef. Sewlfl nv atugahgjfjknvr kdkjdh sj hvjk
sjskrplobook. Camegajd sandtheir djnlnasorgedtyehha
as as hf hv of the tinhghin the cescmdal vlala tojk. Ho sn shj
shjkh asjca kvkjn? No ahdkjahhtuahahavjnv hv vh aefve r
Tehrehahkj vaknihidhwas skjsaa a dhkjfnanj
cjkhapsldnlj llhfoihrfhthejahjkkjnaoahjakah w asjkskjnkas
sa fjkank cakajhjkneanjsdn qa ejhc pjtpvjlnv4purlaxnwl.Ana
l, and the askeinaof ahthvnasm. Sayhvjantjhhjhrajn ve fh k
v nja vkfkahjd a. Smakkljla sehiahadheufh if youdo klakck
w vkaah call lthe cjakhaaa dasdfijs.
Sincerel
y,
Mr. Scmehnjcj
This type of defect might occur when using preprinted forms or a large quantity of
narrow paper. Verify that the preprinted ink used on forms meet HP specifications
for use in laser printers.
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the paper you are using meet
HP specifications. For more information, see the product user guide.
3. Verify that the product is configured for the correct paper type.
4. Use the Fuser Test Page option in the Troubleshooting menu to test the fuser. If
the error persists, replace the fuser.
Misformed characters
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the environmental specifications for the product are being met.
3. Make sure that the type and quality of the paper you are using meet
HP specifications. For more information, see the product user guide.
4. The laser/scanner wire connectors might have poor contact. Reconnect the
connectors (J12 and J3100).
5. The laser/scanner might be damaged. Replace the laser/scanner.
Page skew
1. Print a few more pages to see if the problem corrects itself.
2. Verify that no torn pieces of paper are inside the product.
3. Make sure that paper is loaded correctly and that all adjustments have been
made. Make sure that the guides in the tray are not too tight or too loose
against the paper.
4. Turn over the paper in the tray. Also, try rotating the paper 180°.
5. Make sure that the type and quality of the paper you are using meet
HP specifications. For more information, see the product user guide.
6. Make sure that the environmental specifications for the product are being met.
ENWW
Solve image-quality problems
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