User Guide

5. Touch the OK button again.
6. Touch the Home button to highlight 1 Continue, and then touch the OK button.
NOTE: The product initializes. Initialization is very quick. You might not notice this event
happening.
Format Disk
The 2 Format Disk option erases the entire disk drive.
CAUTION: After executing a 2 Format Disk option, the product is not bootable.
Characteristics of a Format Disk
●
Customer-defined settings, third-party solutions, firmware files, and the operating system are
deleted.
NOTE: Rebooting the product does not restore the firmware files.
●
Rebooting the product restores the firmware files from the Repository location, but does not restore
any customer-defined settings.
●
After executing the 2 Format Disk function, the message 99.09.67 displays on the control panel.
●
After executing the 2 Format Disk function, the product firmware must be reloaded.
CAUTION: HP recommends that you do not use the 2 Format Disk option unless an error occurs and
the solution in the product service manual recommends this solution. After executing the 2 Format Disk
function, the product is unusable.
HP recommends backing-up product configuration data before executing a 2 Format Disk if you need to
retain customer-defined settings. See the Backup/Restore item in the Device Maintenance menu.
Reasons for performing a Format Disk
●
The product continually boots up in an error state.
NOTE: Try clearing the error prior to executing a 2 Format Disk.
●
The product will not respond to commands from the control panel.
●
Executing the 2 Format Disk function is helpful for troubleshooting hard disk problems.
●
To reset the product by deleting all solutions and customer-defined settings.
Execute a 2 Format Disk
1. Turn the product on.
2. The HP logo displays on the product control panel. When the initialization counter 1/8 displays
below the HP logo, immediately touch the logo to open the Preboot menu.
3. Use the down arrow
button to highlight 3 Administrator, and then touch the OK button.
ENWW
Service mode functions
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