User Guide

USB storage accessory removed Clearing any associated data ..... 257
USB storage device failure To clear touch “Clear” ....................... 257
USB storage file operation failed To clear touch “Clear” .............. 257
USB storage file system is full To clear touch “Clear” ................... 257
Used supply in use .................................................................. 257
Used supply installed To continue, touch “OK” ............................ 258
Event log messages ............................................................................................... 259
Print or view an event log ........................................................................ 260
Clear an event log .................................................................................. 260
Event log message table .......................................................................... 260
Clear jams .......................................................................................................................... 263
Jam locations ........................................................................................................ 263
Auto-navigation for clearing jams ............................................................................ 263
Clear jams in the output-bin area ............................................................................ 264
Clear jams in Tray 1 .............................................................................................. 264
Clear jams in Tray 2 or Tray 3 ................................................................................ 265
Clear jams in the 500-sheet trays ............................................................................ 267
Clear jams in the 3,500-sheet high-capacity tray ....................................................... 268
Clear jams from the toner-cartridge area .................................................................. 271
Clear jams in the fuser ........................................................................................... 274
Clear jams from the duplexer .................................................................................. 276
Solve paper-handling problems .............................................................................................. 277
The product picks up multiple sheets of paper ........................................................... 277
The product does not pick up paper ........................................................................ 277
Use manual print modes ....................................................................................................... 278
Print quality troubleshooting tools ........................................................................................... 280
Repetitive defects measurements .............................................................................. 280
Solve image-quality problems ................................................................................................ 281
Image defect examples .......................................................................................... 281
Clean the product ................................................................................................................ 289
Print a cleaning page ............................................................................................ 289
Solve performance problems ................................................................................................. 290
Solve connectivity problems ................................................................................................... 291
Solve USB connection problems .............................................................................. 291
Solve wired network problems ................................................................................ 291
The product has a poor physical connection. ............................................. 291
The computer is using the incorrect IP address for the product ...................... 291
The computer is unable to communicate with the product ............................ 292
The product is using incorrect link and duplex settings for the network .......... 292
New software programs might be causing compatibility problems ................ 292
The computer or workstation might be set up incorrectly .............................. 292
xiv ENWW