Instruction Manual

Toner smear
Figure 12-75 Toner smear
1. Print a few more pages to see if the problem corrects itself.
2. Verify that the fuser levers are in the down position (unless printing on envelopes).
3. Try using a different type of media.
4. Make sure that the environmental specifications for the device are being met. See
Operating
environment on page 236.
5. Clean the inside of the device and run a cleaning page. See
Clean the MFP on page 161.
6. Replace the print cartridge.
Also see
Loose toner on page 211.
Loose toner
Figure 12-76 Loose toner
Loose toner, in this context, is defined as toner that can be rubbed off the page.
1. Verify that the fuser levers are in the down position (unless printing on envelopes).
2. If media is heavy or rough, open the Administration menu at the device control panel. On the Print
Quality submenu, select Fuser Modes, and then select the media type you are using.
3. If you have observed a rougher texture on one side of your media, try printing on the smoother
side.
4. Make sure that the environmental specifications for the device are being met. See
Operating
environment on page 236.
5. Make sure that type and quality of the media you are using meet HP specifications. See
Supported
paper and print media sizes on page 77.
ENWW Solve print-quality problems 211