LASERJET PROFESSIONAL P1560 and P1600 Printer series User Guide www.hp.com/support/ljp1560series www.hp.
HP LaserJet Professional P1560 and P1600 printer series User Guide
Copyright and License Trademark Credits © 2011 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that are recommended to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics .................................................................................................................. 1 Product comparison .................................................................................................................. 2 Environmental features .............................................................................................................. 3 Product features ......................................................................
Software for Mac .................................................................................................... 20 HP Printer Utility for Mac ........................................................................... 20 Supported utilities for Mac ....................................................................................... 20 HP Embedded Web Server ........................................................................ 20 Print with Mac ....................................................
6 Print tasks ...................................................................................................................... 41 Cancel a print job .................................................................................................................. 42 Stop the current print job from the control panel .......................................................... 42 Stop the current print job from the software program ...................................................
HP Smart Install tab .................................................................................. 56 Links ....................................................................................................... 56 Economy settings ................................................................................................................... 57 EconoMode ............................................................................................................ 57 Auto-Off mode ....................
Solve image-quality problems .................................................................................................. 96 Image defect examples ............................................................................................ 96 Light print or faded ................................................................................... 96 Toner specks ............................................................................................ 96 Dropouts .....................................
Appendix C Specifications ................................................................................................ 121 Physical specifications .......................................................................................................... 122 Power consumption, electrical specifications, and acoustic emissions .......................................... 122 Environmental specifications ..................................................................................................
1 ENWW Product basics ● Product comparison ● Environmental features ● Product features ● Product views 1
Product comparison HP LaserJet Professional P1560 printer series ● Speed: 22 A4 pages per minute (ppm), 23 letter-size ppm ● Trays: Priority input slot (10-sheet) and a main-input tray (250-sheet) ● Output bin: 125-sheets ● Connectivity: Hi-Speed USB 2.
Environmental features Duplex Recycling Save paper by using duplex printing as your default print setting. ● The HP LaserJet Professional P1560 printer series supports manual duplexing. ● The HP LaserJet Professional P1600 printer series supports automatic and manual duplexing. Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Save energy by initiating Auto-Off mode for the product.
Product features Benefit Supporting features Print quality ● Genuine HP print cartridge. ● True 600 x 600 dots per inch (dpi) text and graphics. ● FastRes (1200 dpi). ● Adjustable settings to optimize print quality. ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Mac OS X v10.4, v10.5, v10.
Benefit Supporting features Supplies ● A supplies status page with print cartridge gauges that estimate remaining supply level. Not available for non-HP supplies. ● Authentication for genuine HP print cartridges. ● Easy ordering for replacement supplies. ● The online user guide is compatible with text screen-readers. ● All doors and covers can be opened by using one hand. ● Kensington lock receptacle on back of product.
Product views Front and left side view Figure 1-1 HP LaserJet Professional P1560 and P1600 printer series 1 2 7 3 4 6 5 6 1 Output bin 2 Output tray extension 3 Priority input slot 4 Main-input tray 5 Power button 6 Cartridge door lift-tab 7 Control panel Chapter 1 Product basics ENWW
Back view Figure 1-2 HP LaserJet Professional P1560 and P1600 printer series 1 3 4 2 1 USB port HP internal network port (HP LaserJet Professional P1600 printer series only) 2 Power receptacle 3 Kensington lock 4 Duplexer and rear jam-access door (HP LaserJet Professional P1600 printer series only) Serial number and model number location The label that contains the product and serial numbers is on the rear of the product.
Control-panel layout The control panel contains four lights and two buttons. NOTE: See Interpret control-panel light patterns on page 80 for a description of what the light patterns mean. Figure 1-3 HP LaserJet Professional P1560 and P1600 printer series control panel 1 2 3 4 5 6 1 Toner light : When the print cartridge is low, the toner light product, the toner light Attention light 3 Ready light : When the product is ready to print, the ready light ready light blinks.
2 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer-drivers for Windows ● Select the correct printer-driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows 9
Supported operating systems for Windows The product comes with software for the following Windows® operating systems: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to http
Select the correct printer-driver for Windows NOTE: Only the HP LaserJet Professional P1600 printer series supports the HP Universal Print Driver. Whenever possible, use the printer drivers installed during the HP Smart Install or from the product CD. The UPD printer driver is a secondary back-up printer driver. HP Universal Print Driver (UPD) NOTE: To use the HP UPD, you must disable the product HP Smart Install feature.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. 12 ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. 2.
Remove software for Windows Use the uninstall utility to remove Windows software 1. Click Start, and then click All Programs. 2. Click HP, and then click HP LaserJet Professional P1560 and P1600 printer. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Use the Windows Control Panel to remove software Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3.
Supported utilities for Windows NOTE: Only the HP LaserJet Professional P1600 printer series supports utilities for Windows. HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products.
16 Chapter 2 Software for Windows ENWW
3 ENWW Use the product with Mac ● Software for Mac ● Print with Mac 17
Software for Mac Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X v10.4, v10.5, and v10.6 NOTE: PPC and Intel® Core™ processors are supported. Supported printer drivers for Macintosh The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, a CUPS driver, and the HP Printer Utilities for Mac OS X.
Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
Software for Mac HP Printer Utility for Mac Use the HP LaserJet Utility to print the product information pages and to change the Auto-Off setting from a Mac computer. To open the HP LaserJet Utility, complete the procedure below. ▲ Open the Print Queue, and then click the Utility icon. Supported utilities for Mac HP Embedded Web Server NOTE: Only the HP LaserJet Professional P1600 printer series supports the HP Embedded Web Server.
Print with Mac Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3. In the Presets box, select the printing preset that you want to use.
3. Open the Cover Page menu, and then select whether to print the cover page Before Document or After Document. 4. In the Cover Page Type menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select Standard as the Cover Page Type. Print multiple pages on one sheet of paper in Macintosh You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 22 1. On the File menu, click Print. 2.
Print on both sides (duplex) with Mac Automatic NOTE: Automatic duplexing is only supported for the HP LaserJet Professional P1600 printer series product. The printer driver only supports certain media sizes for automatic duplexing. Use the manual duplexing procedure for media sizes not available in the printer driver. Automatic duplexing feature is enabled by default. To disable automatic duplexing, change the product configuration settings. See Change printer-driver settings for Macintosh on page 19. 1.
24 Chapter 3 Use the product with Mac ENWW
4 ENWW Connect the product ● Supported network operating systems ● Connect with USB ● Connect to a network 25
Supported network operating systems NOTE: Only the HP LaserJet Professional P1600 printer series supports network functions. The following operating systems support network printing: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (Starter Edition, 32-bit, and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows XP (64-bit, Service Pack 1) ● Windows Server 2008 (32-bit and 64-bit) ● Windows Server 2003 (Service Pack 1) ● Mac OS X v10.4, v10.5, and v10.
Connect with USB This product supports a USB 2.0 connection. You must use an A-to-B type USB cable that is no longer than 2 meters (6.56 feet). HP Smart Install NOTE: This installation type is supported for Windows only. The HP Smart Install allows you to install the product driver and software by connecting the product to a computer through a USB cable. NOTE: The installation CD is not required during a HP Smart Install. Do not insert the software installation CD into the computer CD drive. 1.
Connect to a network The HP LaserJet Professional P1600 printer series can connect to networks through the HP internal networking port. Supported network protocols To connect a networking-equipped product to your network, you need a network that uses the following protocol. ● Functional wired TCP/IP network Install the product on a wired network NOTE: To resolve network connection problems, see Solve connectivity problems on page 104.
HP Smart Install on a wired network NOTE: This installation type is supported for Windows only. 1. Print a configuration page and locate the product IP address. See Print information pages on page 54. 2. Open a Web browser using the computer where you want to install the product. 3. Type the IP address for the product in the address line of the browser. 4. Click the HP Smart Install tab. 5. Click the Download button. 6. Follow the onscreen instructions to complete the product installation.
Set or change the network password Use the embedded Web server to set a network password or change an existing password. 1. Open the embedded Web server, click the Networking tab, and click the Password link. NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button. 2. Type the new password in the Password box and in the Confirm Password box. 3. At the bottom of the window, click the Apply button to save the password.
5 ENWW Paper and print media ● Understand paper and print media use ● Special paper or print media guidelines ● Change the print driver to match the media type and size ● Supported paper sizes ● Supported paper types ● Tray and bin capacity ● Load paper trays 31
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the product.
Change the print driver to match the media type and size Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by Type for special print media, such as labels or transparencies. Always print by Size for envelopes. 34 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences.
Supported paper sizes This product supports various paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. The printer driver only supports certain media sizes for automatic duplexing. Use the manual duplexing procedure for media sizes not available in the printer driver. Table 5-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.
Table 5-2 Supported envelopes and postcards (continued) 36 Size Dimensions Japanese Postcard 100 x 148 mm (3.94 x 5.83 in) Double Japanese Postcard Rotated 148 x 200 mm (5.83 x 7.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp1560series or www.hp.com/support/ljp1600series.
Tray and bin capacity Tray or bin Paper type Specifications Quantity Main-input tray Paper Range: 250 sheets of 75 g/m2 (20 lb) bond 60 g/m2 (16 lb) bond to 163 g/m2 (43 lb) bond Priority input slot Envelopes Less than 60 g/m2 (16 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Transparencies Minimum 0.13 mm (0.
Load paper trays CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Clear jams on page 85 for more information. Priority input slot The priority input slot holds up to ten sheets of media or one envelope, one transparency, or one sheet of labels or cardstock. Load media with the top forward and the side to be printed on facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media.
NOTE: Use the priority input slot for printing one envelope or other special media. Use the main-input tray for printing multiple envelopes or other special media. 40 1. Before loading the media, slide the media guides outward to slightly wider than the media. 2. Place the media in the tray and adjust the media guides to the correct width.
6 ENWW Print tasks ● Cancel a print job ● Print with Windows 41
Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel ▲ Press the cancel button on the control panel.
Print with Windows Open the Windows printer driver 1. On the File menu in the software program, click Print. 2. Select the product, and then click Properties or Preferences. Get help for any print option with Windows Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver.
Print colored text as black with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Advanced tab. 2. Click the Print All Text as Black check box. 3. Click the OK button. Save custom print settings for reuse with Windows Use a printing quick set 1. Open the printer driver, and then click the Properties or Preferences button. The Print Tasks Quick Sets drop-down list appears on all tabs except the Services tab. 2.
Select a paper type 1. Open the printer driver, click the Properties or Preferences button, and then click the Paper/ Quality tab. 2. Select a type from the Type is drop-down list. 3. Click the OK button. Select the print resolution 1. Open the printer driver, click the Properties or Preferences button, and then click the Paper/ Quality tab. 2. In the Print Quality area, select an option from the drop-down list. See the printer-driver online Help for information about each of the available options.
Print the first or last page on different paper with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Paper/ Quality tab. 2. Click the Use Different Paper/Covers check box, and then select the necessary settings for the front cover, other pages, and back cover. 3. Click the OK button. Scale a document to fit page size with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Effects tab. 2.
Print on both sides (duplex) with Windows Automatic NOTE: Automatic duplexing is only supported for the HP LaserJet Professional P1600 printer series product. The printer driver only supports certain media sizes for automatic duplexing. Use the manual duplexing procedure for media sizes not available in the printer driver. Before you can use the automatic duplexing feature, you must select the Allow Automatic Duplexing check box on the Device Settings tab of the printer properties dialog box.
Manual Before you can use the manual duplexing feature, you must select the Allow Manual Duplexing check box on the Device Settings tab of the printer properties dialog box. See Change printer-driver settings for Windows on page 13. 48 1. Load paper face-down in the priority input slot or in the main-input tray. 2. Open the printer driver, and then click the Finishing tab. 3. Click the Print on both sides (manually) check box.
5. Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it with the printed-side facing down in the main-input tray. 6. At the product control panel, press the go button to print the second side of the job. Create a booklet with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2. Click the Print on both sides (manually) check box. 3.
Select page orientation with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. 3. Click the OK button.
d. Select the HP Web Services tab and click the Enable button. The product configures the connection to the Internet, and then a message appears informing you that an information sheet will be printed. e. Click the OK button. An ePrint page prints out. On the ePrint page, look for the e-mail address that is automatically assigned to the product. 2. To print a document, attach it to an e-mail message, and then send the message to the product's email address. Go to www.hpeprintcenter.
To print, follow these steps: 1. 2. Tap the action item. Tap Print. NOTE: If you are printing for the first time, or if your previously selected product is not available, you must select a product before proceeding to the next step. 3. 52 Configure the print options and then tap Print.
7 ENWW Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Economy settings ● Quiet mode settings ● Manage supplies and accessories ● Clean the product ● Product updates 53
Print information pages You can print the following information pages. Configuration page The configuration page lists current product settings and properties. This page also contains a status log report. To print a configuration page, do one of the following: ● is on and no other jobs are printing. Press and hold the go button when the ready light Release the go button when the ready light begins blinking. The configuration page prints.
Use the HP Embedded Web Server NOTE: Only the HP LaserJet Professional P1600 printer series supports the embedded Web server. Use the embedded Web server (EWS) to view product and network status and to manage printing functions from your computer.
Embedded Web server sections Information tab The Information pages group consists of the following pages: ● Device Status displays the status of the product and HP supplies. ● Device Configuration shows the information found on the configuration page. ● Supplies Status shows the status of HP supplies and provides part numbers. To order new supplies, click Shop for Supplies in the upper-right part of the window. ● Network Summary shows the information found on the Network Summary page.
Economy settings EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge.
NOTE: The changed setting does not go into effect until a print job is sent to product.
Quiet mode settings This product has a quiet mode that reduces noise during printing. When quiet mode is turned on, the product prints at a slower speed. NOTE: Quiet mode reduces the product print speed, which might improve print quality. Follow these steps to enable quiet mode. ENWW 1. Open the printer properties, and then click the Device Settings tab. 2. Click the Enable option to turn on the Quiet Mode feature.
Manage supplies and accessories Correctly using, storing, and monitoring the print cartridge can help ensure high-quality output. Manage print cartridges Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.
Replacement instructions Redistribute toner When a small amount of toner remains in print cartridge, faded or light areas might appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner. 1. Open the print-cartridge door, and then remove the print cartridge. 2. To redistribute the toner, gently rock the print cartridge from front to back. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water.
3. Reinsert the print cartridge into the product, and then close the print-cartridge door. If the print is still light, install a new print cartridge.
Replace the print cartridge 1. Open the print-cartridge door, and remove the old print cartridge. See the recycling information inside the print-cartridge box. 2. Remove the new print cartridge from the bag. CAUTION: 3. ENWW To prevent damage to the print cartridge, hold the print cartridge at each end. Pull the tab and completely remove the tape from the cartridge. Put the tab in the print-cartridge box to return for recycling.
4. Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge. 5. Insert the print cartridge in the product and close the print-cartridge door. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. NOTE: When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner.
Replace the pickup roller Normal use with good media causes wear. The use of poor media might require more frequent replacement of the pickup roller. If the product regularly mispicks (no media feeds through), you might need to change or clean the pickup roller. See Clean the pickup roller on page 71 to order a new pickup roller. WARNING! Before changing the pickup roller, use the power switch to turn the product off, and wait for the product to cool.
66 2. Find the pickup roller. 3. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward the front. 4. Gently pull the pickup roller up and out.
ENWW 5. Position the new pickup roller in the slot. The circular and rectangular slots on each side prevents you from installing the roller incorrectly. 6. Rotate the top of the new pickup roller away from you until both sides snap into place. 7. Insert the print cartridge in the product and close the print-cartridge door.
Replace the separation pad Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad. If the product regularly pulls multiple sheets of media at a time, you might need to change the separation pad. WARNING! Before changing the separation pad, use the power switch to turn the product off, and wait for the product to cool. NOTE: Before you change the separation pad, clean the pickup roller. See Clean the pickup roller on page 71. 68 1.
ENWW 3. Remove the separation pad. 4. Insert the new separation pad, and screw it into place.
5. 70 Plug the product into the wall outlet, and turn on the product.
Clean the product Clean the pickup roller If you want to clean the pickup roller before deciding to replace it, follow these instructions: 1. Unplug the power cord from the product, and then remove the pickup roller as described in Replace the pickup roller on page 65. 2. Dab a lint-free cloth in isopropyl alcohol, and then scrub the roller. WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame.
Clean the paper path If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses a transparency to remove dust and toner from the paper path. Do not use bond or rough paper. NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can use copier-grade media (60 to 163 g/m2 (16 to 43 lb)) that has a smooth surface. 1. Make sure that the product is idle and the ready light 2. Load media in the input tray. 3.
Clean the print-cartridge area You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of the printed sheets. WARNING! Before cleaning the product, turn the product off by unplugging the power cord, and wait for the product to cool. 1. Unplug the power cord from the product. Open the print-cartridge door, and remove the print cartridge. CAUTION: Do not touch the black-sponge transfer roller inside the product. Doing so can damage the product.
74 2. Use a dry, lint-free cloth, to wipe any residue from the paper-path area and the print-cartridge cavity. 3. Replace the print cartridge, and close the print-cartridge door.
4. Plug the power cord into the product. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Product updates Firmware updates Firmware and software updates and installation instructions for this product are available at www.hp.com/support/ljp1560series or www.hp.com/support/ljp1600series. Click Downloads and drivers, click the operating system, and then select the download for the product.
8 ENWW Solve problems ● Solve general problems ● Restore factory settings ● Interpret control-panel light patterns ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve product software problems 77
Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. 78 Make sure that the product ready light is on. If no lights are on, complete these steps: a.
8. 9. If the configuration page prints, check the following items. a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, the product hardware is working. The problem is with the computer that you are using, with the printer driver, or with the program. Print a short document from a different program that has worked in the past. If this solution works, the problem is with the program you are using.
Interpret control-panel light patterns Table 8-1 Status-light legend Symbol for “light off”1 Symbol for “light on”1 Symbol for “light blinking”1 1 For a description of the control panel symbols and lights, see Control-panel layout on page 8. Table 8-2 Control-panel lights Light status All lights are off NOTE: The power button backlight is off. 80 Chapter 8 Solve problems Light pattern State of the product Action The product is in Auto-Off mode or is turned off.
Table 8-2 Control-panel lights (continued) Light status Light pattern All lights are off NOTE: The power button backlight is on. State of the product Action The formatter is not connected to the product correctly. 1. Turn off the product. 2. Wait 30 seconds, and then turn on the product. 3. Wait for the product to initialize. Contact HP customer support. See Customer support on page 118. Attention , ready lights cycle. Toner light , and go is off. The formatter is initializing.
Table 8-2 Control-panel lights (continued) Light status Ready light Light pattern is on, and all other lights are off. State of the product Action The product is in the Ready state. No action required. The product is ready to receive a print job. The product is receiving or processing data. No action required. The product is receiving or processing a print job. NOTE: The power button backlight is on. Ready light is blinking, and all other lights are off. NOTE: The power button backlight is on.
Table 8-2 Control-panel lights (continued) Light status Attention light light Light pattern is blinking, ready is on, and other lights are off. NOTE: The power button backlight is on. State of the product Action The product has experienced a continual error from which it will recover on its own. To recover from the error and print the available data, press the go button . If the recovery is successful, the product continues to the processing data state and completes the job.
Table 8-2 Control-panel lights (continued) Light status The ready Light pattern and toner lights are on. State of the product Action The print cartridge is near the estimated end of life. Order a new print cartridge and have it ready. See Order parts, accessories, and supplies on page 112. The print cartridge has been removed from the product. Reinsert the print cartridge in the product. NOTE: The power button backlight is on. Toner light is blinking. NOTE: The power button backlight is on.
Clear jams When clearing jams, be very careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams. CAUTION: Before clearing jams, turn the product off and disconnect the power cord. Common causes of jams ● The input trays are loaded incorrectly or are too full. NOTE: When you add new media, always remove the media from the tray and straighten the entire stack. This helps prevent multiple feeds and reduces media jams.
Clear jams from the input trays CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. NOTE: Depending on where the jam is located, some of the following steps might not be necessary. 86 1.
ENWW 3. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product. 4. Reinstall the print cartridge and close the print-cartridge door.
Clear jams from the duplexer NOTE: Only the HP LaserJet Professional P1600 printer series has an automatic duplexer. 88 1. Open the print-cartridge door, and then remove the print cartridge. 2. Open the rear door.
ENWW 3. Carefully grasp the jammed paper, and slowly pull it out of the product 4. Close the rear door. 5. Reinstall the print cartridge and close the print-cartridge door.
Clear jams from the output areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 90 1. Open the print-cartridge door, and then remove the print cartridge. 2. Keep the print cartridge door open, and then with both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product.
3. Reinstall the print cartridge, and then close the print-cartridge door. Clear jams from inside the product 1. Open the print-cartridge door, and remove the print cartridge. CAUTION: of paper. ENWW To prevent damage, do not expose the print cartridge to light.
2. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the product. NOTE: If you can not see the jammed paper, go to the next step. If you successfully removed the jammed paper, skip the next step. 3. 92 Press the green tab and then open the jam-access door, carefully grasp the jammed paper and slowly pull it out of the product.
4. ENWW Reinstall the print cartridge, and then close the print-cartridge door.
Solve repeated jams ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. ● Verify that the media guides are properly adjusted. ● Check that the input tray is securely in place. ● Do not add print media into the input tray while the product is printing. ● Use only HP-recommended media types and sizes. ● Do not fan media prior to loading it in a tray.
Solve paper-handling problems The following problems with media cause print-quality deviations, jams, or damage to the product. Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy, too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4% to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
Solve image-quality problems You can prevent most print-quality problems by following these guidelines. ● Use paper that meets HP specifications. See Paper and print media on page 31. ● Clean the product as necessary. See Clean the paper path on page 72. Image defect examples This section provides information about identifying and correcting print defects. NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative.
Dropouts ● A single sheet of media might be defective. Try reprinting the job. ● The media moisture content is uneven or the media has moist spots on its surface. Try printing with new media. ● The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type or brand of media. ● Place the product in quiet mode, and send the print job again. See Quiet mode settings on page 59. ● The print cartridge might be defective.
Toner smear ● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. ● Check the media type and quality. ● The fuser temperature might be too low. In your printer driver, make sure the appropriate media type is selected. ● Place the product in quiet mode, and send the print job again. See Quiet mode settings on page 59. ● Install a new genuine HP print cartridge. ● The fuser temperature might be too low.
Misformed characters ● If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. ● If characters are improperly formed, producing a wavy effect, the product might need service. Print a configuration page. If the characters are improperly formed, contact an HP-authorized dealer or service representative. ● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack.
Wrinkles or creases ● Make sure that media is loaded properly. ● Check the media type and quality. ● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray. ● Place the product in quiet mode, and send the print job again. See Quiet mode settings on page 59. ● For envelopes, this can be caused by air pockets inside the envelope. Remove the envelope, flatten the envelope, and try printing again.
Moisture NOTE: This product dissipates heat by using convective cooling. The heat and moisture generated by the printing process escape through vents in the product exterior or through the output bin area. Water droplets from the convective cooling process will not damage the product. Verify normal product operation The release of moisture is a result of normal product operation.
Optimize and improve image quality Change print density You can change the print density setting by from the printer properties dialog box. 1. Windows XP, Windows Server 2008, and Windows Server 2003 (using the default Start menu view): Click Start, and then click Printers and Faxes. -orWindows XP, Windows Server 2008, and Windows Server 2003 (using the Classic Start menu view): Click Start, and then click Printers.
Solve performance problems Problem Cause Solution Pages print but are totally blank. The sealing tape might still be in the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print job.
Solve connectivity problems NOTE: Restore the factory default settings for the product. See Restore factory settings on page 79. If the problem persists, try the solutions in this section. Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.
Verify that the ping command is successful for other devices on the network (if not, a firewall might be blocking the ping command). Try opening the embedded Web server to verify that the computer is communicating with the product. 5. Have any software applications been added to the network? Make sure they are compatible and that they are installed correctly with the correct printer drivers. 6. Are other users able to print? The problem may be workstation-specific.
Solve product software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined.
Solve common Macintosh problems Table 8-3 Problems in Mac OS X The printer driver is not listed in the Printer Setup Utility or the Print & Fax list. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product .GZ file is in the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. ● Mac OS X v10.5 and v10.
Table 8-3 Problems in Mac OS X (continued) The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax list. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product PPD is in the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. ● Mac OS X v10.
When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X v10.4 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware troubleshooting ● Check that the product is turned on.
110 Chapter 8 Solve problems ENWW
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 111
Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using HP software Embedded Web server sections on page 56 Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product.
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product 113
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Professional P1566, P1606dn One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain the print cartridge. CAUTION: It is extremely important to remove the print cartridge before shipping the product.
120 Appendix B Service and support ENWW
C ENWW Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 121
Physical specifications Table C-1 Physical specifications1 1 Specification HP LaserJet Professional P1560 printer series HP LaserJet Professional P1600 printer series Product weight 5.9 kg (13.0 lb) 6.5 kg (14.3 lb) Product height 245 mm (9.65 in) 245 mm (9.65 in) Product depth minimum 239 mm (9.41 in) 280 mm (11.02 in) Product depth maximum 369 mm (14.53 in) 410 mm (16.14 in) Product width 382 mm (15.04 in) 382 mm (15.04 in) Values are based on preliminary data. See www.hp.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 123
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling.
Residents of Alaska and Hawaii Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii. Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle.
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Declaration of conformity according to ISO/IEC 17050-1 and EN 17050-1; DoC#: BOISB-0902-00-rel. 1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (Korea) ENWW Safety statements 131
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Professional P1566, P1606dn, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur ENWW Safety statements 133
134 Appendix D Regulatory information ENWW
Index A accessories ordering 111, 112 part numbers 112 acoustic specifications 122 address, printer Macintosh, troubleshooting 107 altitude specifications 122 anticounterfeit supplies 60 B batteries included 127 bin, output jams, clearing 90 bins, output capacity 38 features 4 blank pages troubleshooting 103 C cables USB, troubleshooting 103 Canadian DOC regulations 130 canceling printing 42 canceling a print request 42 cartridges non-HP 60 part numbers 112 recycling 60, 125 storage 60 warranty 115 caution
F feeding problems, solving 95 Finnish laser safety statement 132 firmware updates 76 first page use different paper 21 fraud hotline 60 G General Protection FaultException OE 106 H AirPrint 51 HP Cloud Print 50 HP Customer Care 118 HP fraud hotline 60 HP Universal Print Driver 11 HP Web Jetadmin 15 humidity specifications 122 I Illegal Operation errors 106 image quality problem-solving 96 improve print quality 96 information pages configuration page 54 demo page 54 supplies status page 54 Information tab (
supported types 37 type, selecting 44 paper handling problem-solving 95 paper input trays features 4 feeding problems, solving 95 paper jams.
network problems 104 page skew 99 skewed pages 95 steam or vapor from the product 101 toner scatter outline 100 toner smear 98 toner specks 96 vertical lines 97 vertical repetitive defects 98 wave 99 wrinkles 100 See also problem-solving; troubleshooting special media guidelines 33 special paper guidelines 33 specifications electrical and acoustic 122 environment 122 physical 122 product features 4 Spool32 errors 106 status-light patterns 80 stopping a print request 42 storing print cartridges 60 product 12
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