LASERJET PRO 200 COLOR MFP User Guide M276
HP LaserJet Pro 200 color MFP M276 Series User Guide
Copyright and License Trademark Credits © 2014 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc.
Table of contents 1 Product introduction ......................................................................................................... 1 Product views .......................................................................................................................... 2 Product front view ..................................................................................................... 2 Product back view ..................................................................................
Print multiple pages per sheet with Windows .............................................................. 26 Select the page orientation (Windows) ...................................................................... 28 Select the paper type (Windows) .............................................................................. 30 Print the first or last page on different paper (Windows) ............................................... 31 Scale a document to fit page size (Windows) .......................
Make multiple copies .............................................................................................................. 53 Copy a multiple-page original ................................................................................................. 54 Collate a copy job ................................................................................................................. 55 Copy on both sides (duplex) ..................................................................................
Create and edit group-dial entries ............................................................................. 81 Delete group-dial entries .......................................................................................... 82 Configure send fax settings ..................................................................................................... 83 Set special dialing symbols and options ..................................................................... 83 Set a dialing prefix .........
Send a fax from the software .................................................................................... 98 Send a fax by dialing from a telephone connected to the fax line ................................ 100 Send a fax with confirmation .................................................................................. 100 Schedule a fax to be sent later ................................................................................ 100 Use access codes, credit cards, or calling cards ...........
The fax does not respond ........................................................................ 122 The fax has a dedicated phone line ........................................... 122 An answering machine is connected to the product ..................... 122 A telephone handset is connected to the product ......................... 123 The Answer Mode setting is set to the Manual setting ................... 123 Voice mail is available on the fax line ........................................
Print with EconoMode ............................................................................................ 139 Set the sleep delay ................................................................................................ 139 Set the Auto Power Down delay .............................................................................. 139 Print when a toner cartridge is at estimated end of life ..............................................................
Cleaning ............................................................................................... 157 Cyan Cartridge Low ............................................................................... 157 Cyan in wrong position ........................................................................... 157 Cyan Very Low ...................................................................................... 157 Device error, press OK .....................................................................
Clear jams from the document feeder ...................................................................... 167 Clear jams in the paper input tray ........................................................................... 168 Clear jams from the output bin ................................................................................ 170 Clear jams from the rear door ................................................................................. 170 Improve print quality ................................
Check the send-fax resolution setting ....................................................................... 191 Check the image adjustment settings ....................................................................... 191 Optimize for text or pictures ................................................................................... 192 Check the Error Correction setting ........................................................................... 192 Send to a different fax machine .....................
The printer driver is not listed in the Print & Fax list .................................................... 209 The product name does not appear in the product list in the Print & Fax list .................. 209 The printer driver does not automatically set up the selected product in the Print & Fax list ....................................................................................................................... 209 A print job was not sent to the product that you wanted ........................
xiv ENWW
1 ENWW Product introduction ● Product views ● Print product reports ● Printer sharing disclaimer 1
Product views Product front view 2 1 Document feeder 2 Scanner 3 Output bin 4 Walk-up USB port 5 Power button 6 Input tray 7 Jam access door 8 Front door 9 Color touchscreen control panel Chapter 1 Product introduction ENWW
Product back view 1 Rear jam-access door 2 Power connection 3 Fax and telephone ports 4 Hi-Speed USB 2.0 port 5 Network port Serial number and model number location The serial number and product model number label is on the back of the product.
Control panel layout 1 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network.
NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 Web Services button: provides quick access to HP Web Services features, including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address.
Print product reports From the Reports menu, you can print several informative pages about the product. 6 1. From the Home screen, touch the Setup 2. Touch the Reports button. 3. Touch the name of the report that you want to print. button. Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are listed. Configuration Report Prints a list of all the product settings.
Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
8 Chapter 1 Product introduction ENWW
2 ENWW Paper tray ● Supported paper sizes ● Supported paper types ● Load the paper input tray 9
Supported paper sizes This product supports a number of paper sizes, and it adapts to various paper. NOTE: To obtain the best print results, select the appropriate paper size and type in your print driver before printing. Table 2-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 267 mm (7.24 x 10.51 in) 8.5 x 13 216 x 330 mm (8.
Table 2-2 Supported envelopes and postcards (continued) ENWW Size Dimensions Envelope B5 176 x 250 mm (6.7 x 9.8 in) Envelope Monarch 98 x 191 mm (3.9 x 7.
Supported paper types Paper type Dimensions1 Weight Capacity2 Paper orientation Paper, including the following types: Minimum: 76 x 127 mm (3 x 5 in) 60 to 90 g/m2 (16 to 24 lb) Up to 150 sheets of Side to be printed on face-up, with the top edge at the back of the tray ● Plain ● Letterhead ● Color ● Preprinted ● Prepunched ● Recycled Maximum: 216 x 356 mm (8.5 x 14 in) Thick paper Same as for paper Up to 200 g/m2 (53 lb) Up to 15 mm (.
Load the paper input tray 1. Pull the tray out of the product. 2. Slide open the paper length and width guides. 3. To load Legal-size paper, extend the tray by pressing and holding the extension tab while pulling the front of the tray outward. NOTE: When loaded with Legal-size paper, the tray extends from the front of the product approximately 51 mm (2 inches).
4. Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: The tray capacity is 150 sheets. 14 5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 6. Slide the tray into the product.
3 ENWW Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Create archival-quality prints ● Color printing ● Use HP ePrint ● Use AirPrint ● Walk-up USB printing 15
Supported printer drivers (Windows) Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages.
Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers.
Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
20 4. Click the Driver tab. 5. Configure the installed options.
Print tasks for Windows Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create a printing shortcut (Windows) 1. 22 From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 24 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button.
Print on both sides (duplex) with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and maintaining the same orientation, place it with the printed-side facing down in the input tray. 6. On the control panel, press the OK button to print the second side of the job. Print multiple pages per sheet with Windows 1. 26 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select the page orientation (Windows) 1. 28 From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Select the paper type (Windows) 30 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. From the software program, select the Print option.
32 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different paper check box, and then select the necessary settings for the front cover, other pages, and back cover.
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list.
Create a booklet (Windows) 34 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Click the Print on both sides (manually) check box. 5. In the Booklet layout drop-down list, select a binding option. The Pages per sheet option automatically changes to 2 pages per sheet.
Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard option. Create a printing preset (Mac OS X) Use printing presets to save the current printer driver settings for reuse. 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3.
Print multiple pages on one sheet of paper (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet.
Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before Document button or the After Document button. 4. In the Cover Page Type menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu. Scale a document to fit page size (Mac OS X) 1.
Additional print tasks (Windows) Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. NOTE: Always load paper into the trays short edge first. 6. Click the Save button, and then click the Close button. Print watermarks (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4.
Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one print job is waiting, pressing the Cancel button clears the print job that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
5. From the Pages menu, select whether to print the watermark on all pages or on the first page only. 6. From the Text menu, select one of the standard messages, or select the Custom option and type a new message in the box. 7. Select options for the remaining settings. Create archival-quality prints Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. 42 1.
Color printing Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format.
Change color options (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs. ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering. ● Vivid: The product increases the color saturation in the midtones. Use this theme when printing business graphics.
Manual color options Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics, and photographs. Table 3-1 Manual color options Setting description Setting options Edge Control ● Off turns off both trapping and adaptive halftoning. The Edge Control setting determines the rendering of edges. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness.
● Software programs ● Printer drivers ● Computer operating systems ● Monitors ● Video cards and drivers ● Operating environment (humidity, for example) Keep these factors in mind when colors on your screen do not perfectly match your printed colors. Print colored text as black (Windows) ENWW 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4.
Use HP ePrint 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen, touch the Web Services b. Touch the Enable Web Services button. button. Upon enabling Web Services, the product will print an information sheet that includes the printer code and instructions to sign up at www.hpeprintcenter.com. 2.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.
Walk-up USB printing 50 1. Insert the USB drive into the USB port on the front of the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings.
4 ENWW Copy ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy ● Make color or black and white copies ● Copy identification cards ● Optimize copy quality ● Adjust the lightness or darkness for copies ● Adjust the copy image ● Copy in draft mode ● Set the paper size and type for copying on special paper ● Set new default copy settings ● Restore copy default settings 51
Make a single copy 52 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying.
Make multiple copies ENWW 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. 4. Touch the Black or Color button to start copying.
Copy a multiple-page original 54 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy button. 4. Touch the Black or Color button to start copying.
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Black or Color button to start copying.
Copy on both sides (duplex) 56 1. Load the first page of the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying. 4. Remove the printed copy from the output bin, and load the pages into Tray 1 with the printed side down and the top edge at the back of the tray.
5. Load the next page of the document onto the scanner glass or into the document feeder. 6. From the Home screen, touch the Copy button. 7. Touch the Black or Color button to start copying. 8. Repeat these steps until the copy is complete.
Reduce or enlarge a copy 58 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then touch the Reduce/Enlarge button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Black or Color button to start copying.
Make color or black and white copies ENWW 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying.
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time. 60 1. Load the document onto the scanner glass. 2. From the Home screen, touch the Copy button. 3. Touch the ID Copy button. 4.
Optimize copy quality The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 1. Load the document onto the scanner glass or into the document feeder. 2.
Adjust the lightness or darkness for copies 62 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. On the summary screen, touch the arrow buttons to adjust the setting. 4. Touch the Black or Color button to start copying.
Adjust the copy image 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button. 4. Scroll to and touch the Image Adjustment button. 5. Touch the name of the setting you want to adjust. ● Lightness: Adjusts the lightness/darkness setting. ● Contrast: Adjusts the contrast between the lightest and darkest areas of the image. ● Sharpen: Adjusts clarity of text characters.
Copy in draft mode Using draft mode can use less toner. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. 64 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button.
Set the paper size and type for copying on special paper 1. From the Home screen, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4. From the list of paper types, touch the name of the paper type that is in Tray 1. 5. Touch the Black or Color button to start copying.
Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 66 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button. 4. Touch the Yes button.
Restore copy default settings Use this procedure to restore the factory default copy settings. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Scroll to and touch the Restore Defaults button. 4. Touch the OK button to restore the defaults.
68 Chapter 4 Copy ENWW
5 ENWW Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan to a USB flash drive ● Scan to a network folder ● Scan to email ● Scan by using other software 69
Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desktop. 2. Select a scanning shortcut, and adjust the settings if necessary. 3. Click Scan. NOTE: Click Advanced Settings to gain access to more options. Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts. Scan by using the HP Scan software (Mac OS X) 1. Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan. 2.
Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the Scan button to scan and save the file. The product creates a folder named HP on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.
Scan to a network folder Use the product control panel to scan a file to a folder on the network. The product must be connected to a network in order to use this feature. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Scan button. 3. Touch the Scan to Network Folder item. 4. In the list of network folders, select the folder to which you want to save the file. 5. The control panel screen displays the scan settings. 6.
Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. The product must be connected to a network in order to use this feature. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Scan button. 3. Touch the Scan to E-mail item. 4. In the list of email addresses, select the address to which you want to send the file. 5.
Scan by using other software The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices. While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program.
6 ENWW Fax ● Connect fax to a telephone line ● Set up fax with a telephone answering machine ● Set up fax with an extension phone ● Setup for stand-alone fax ● Configure the fax time, date, and header ● Use special characters in fax headers ● Use the phone book ● Configure send fax settings ● Configure receive fax settings ● Set fax polling ● Use fax ● Solve fax problems 75
Connect fax to a telephone line 1. Connect the telephone cable to the line port on the product and to the telephone jack on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapter to the phone cord that came with the product.
NOTE: The maximum number of characters for the fax header is 25.
Configure the fax time, date, and header Use the control panel To use the control panel to set the date, time, and header, complete the following steps: 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll to and touch the Time/Date button. 5. Select the 12-hour clock or 24-hour clock. 6. Use the keypad to enter the current time, and then touch the OK button. 7. Select the date format. 8.
Use the phone book You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups of fax numbers. Use the control panel to create and edit the fax phone book 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Individual Setup button to create a speed dial entry. 5. Touch an unassigned number from the list. 6.
HP Device Toolbox can import contact information from the following software program phone books. ● Microsoft Outlook ● Lotus Notes ● Microsoft Outlook Express ● A phone book previously exported from another HP product's ToolboxFX software. Delete phone book entries You can delete all phone book entries that are programmed in the product. CAUTION: After phone book entries are deleted, they cannot be recovered. 80 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3.
Create and edit speed-dial entries 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Individual Setup button. 5. Touch an unassigned number from the list. 6. Use the keypad to enter a name for the entry, and then touch the OK button. 7. Use the keypad to enter the fax number for the entry, and then touch the OK button. Delete speed-dial entries 1. From the Home screen, touch the Fax button. 2.
d. Touch the Individual Setup button. e. Touch an unassigned number from the list. f. Use the keypad to enter a name for the entry, and then touch the OK button. g. Use the keypad to enter the fax number for the entry, and then touch the OK button. 2. From the Phone Book Setup menu, touch the Group Setup button. 3. Touch an unassigned number from the list. 4. Use the keypad to enter a name for the group, and then touch the OK button. 5.
Configure send fax settings Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line. Special symbol Button Description Dialing pause The Redial/Pause button is available on the control panel keypad for entering a fax number. You can also touch the comma button to insert a dialing pause.
The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Detect Dial Tone button, and then touch the On button. button. Tone dial or pulse dial Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone.
3. Touch the Advanced Setup menu. 4. Scroll to and touch the Redial if No Answer button, and then touch the On button. Set the redial-on-communication-error option If this option is on, the product redials automatically if some sort of communication error occurs. The factory-set default for the redial-on-communication-error option is On. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Redial if Comm.
Set the default resolution setting 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Touch the Fax Resolution button, and then touch one of the options. button. Cover page templates Several business and personal fax cover-page templates are available in the PC Fax Send software program. NOTE: You cannot alter cover-sheet templates, but you can edit the fields within the templates.
NOTE: After the product prints this report, it deletes all billing data. ENWW 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4. Scroll to and touch the Print Billing Report button.
Configure receive fax settings Set fax forwarding You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax. If the product cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your product prints the fax.
Block or unblock fax numbers If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation.
Type of telephone line Recommended rings-to-answer setting Shared line (receiving both fax and voice calls) with only an attached telephone Five rings or more. Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail Two rings more than the answering machine or computer voicemail. To set or change the number of rings-to-answer, use the following steps: 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3.
Use autoreduction for incoming faxes If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size). If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On. If you have the Stamp Faxes option turned on, you might also want to turn on autoreduction.
Set stamp-received faxes The product prints the sender identification information at the top of each received fax. You can also stamp the incoming fax with your own header information to confirm the date and time that the fax was received. The factory-set default for stamp-received faxes is Off. NOTE: Turning on the stamp-received setting might increase the page size and cause the product to print a second page. NOTE: This option applies only to received faxes that the product prints. 1.
4. Touch the Polling Receive button. 5. Use the keypad to enter the number of the fax machine that you want to poll, and then touch the OK button. The product dials the other fax machine and requests the fax.
Use fax Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it will not function through the product modem. Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.
3. Touch the Fax Service menu. 4. Touch the Clear Saved Faxes button. Use fax on a DSL, PBX, or ISDN system HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they work with the proper setup and equipment. NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.
Use fax on a VoIP service Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services. If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP network.
7. The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this process until you have scanned all the pages. 8. When you have scanned the last page, touch the No button at the prompt. The product sends the fax. Fax from the document feeder 1. Insert the originals into the document feeder face-up. NOTE: The document feeder capacity is up to 35 sheets of 75 g/m2 or 20 lb media.
Use speed dials and group-dial entries 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button. Send a fax from the software The following information provides basic instructions for sending faxes by using the software that came with the product.
4. Load the document in the document feeder. 5. Click Send Now. Send a fax from a third-party software program, such as Microsoft Word ENWW 1. Open a document in a third-party program. 2. Click the File menu, and then click Print. 3. Select the fax print driver from the printer driver drop-down list. The fax software opens. 4. Enter the fax number of one or more recipients. 5. Include any pages loaded at the product. This step is optional. 6. Click Send Now.
Send a fax by dialing from a telephone connected to the fax line Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming. NOTE: The telephone must be connected to the product "telephone" port . 1. Load the document into the document feeder. 2.
1. Load the document into the document feeder. 2. From the Home screen, touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax Later button. 6. Use the keypad to enter the time of day to send the fax. Touch the OK button. 7. Use the keypad to enter the date to send the fax. Touch the OK button. 8. Use the keypad to type the fax number. Touch the OK button.
Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory. When a color toner cartridge becomes very low, the product prints in black only to prevent fax interruptions. To configure the product to print in color and use the remaining toner in the toner cartridge past very low, follow these steps: 1. On the product control panel, touch the Setup 2.
Reprint a fax When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages. These faxes are stored continuously. Reprinting them does not clear them from the memory. Turn on the Allow Fax Reprint feature 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Allow Fax Reprint button, and then touch the On button. button.
104 4. Touch the Print Private Faxes button. 5. Use the keypad to enter the product security password, and then touch the OK button.
Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is plugged into the correct port on the back of the product. 2. Check the phone line by using the fax test: a.
4. Click the link for your operating system. 5. Scroll to the Firmware section of the table. ◦ If the listed version matches the version on the configuration page, you have the most current version. ◦ If the versions are different, download the firmware upgrade and update the firmware on the product following the instructions onscreen. NOTE: The product must be connected to a computer with internet access to upgrade firmware. ◦ 4. Resend the fax.
Fax trace report A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call. 1. From the Home screen, touch the Setup 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Print T.30 Trace button, and then touch the Now button. button. NOTE: This procedure prints a report for the last fax job, successful or not.
Fax error report printing Use the following instructions to print fax logs and reports: Print all fax reports Use this procedure to print all of the following reports at one time: ● Last Call Report ● Fax Activity Log ● Phone Book Report ● Junk Fax List ● Billing Report (when Billing Codes are turned on) ● Configuration Report ● Usage Page 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4.
NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log. 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4. Touch the Fax Error Report button, and then touch the printing option that you want to use. Set the fax-error-correction mode Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax.
warning message is related to printing and the auto-continue feature is on, the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement. Control panel message Description Recommended action Communication error. A fax communication error occurred between the product and the sender or receiver. Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and then try making a call.
Control panel message Description Recommended action Fax is busy. The fax line to which you were sending a fax was busy. The product automatically redials the busy number. Allow the product to retry sending the fax. Redial pending. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button.
Control panel message Description Recommended action Fax receive error. An error occurred while trying to receive a fax. Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product. Open the Service menu, and touch the Fax Service button.
Control panel message Description Recommended action Fax Send error. An error occurred while trying to send a fax. Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product.
Control panel message Description Recommended action No dial tone. The product could not detect a dial tone. Check for a dial tone on the phone line by touching the Start Fax button. Unplug the telephone cord from both the product and the wall, and then replug the cord. Make sure that you are using the telephone cord that came with the product. Unplug the product telephone cord from the wall, plug in a telephone, and then try making a voice call.
Control panel message Description Recommended action No fax answer. Attempts to redial a fax number failed, or the Redial if No Answer option was turned off. Call the recipient to ensure that the fax machine is on and ready. Canceled send. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall, and then replug the cord.
● Receive a recorded error message from the phone company when trying to send a fax ● Unable to send a fax when a phone is connected to the product An error message displays on the control panel The Communication error. message appears ● Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed. ● Unplug the product telephone cord from the wall, plug in a telephone, and then try making a call. Plug the product phone cord into a jack for another phone line.
● Unplug the telephone cord from both the product and the wall, and then replug the cord. ● Make sure that you are using the telephone cord that came with the product. ● Plug the product phone cord into a jack for another phone line. ● Check the phone line by using the Run Fax Test option from the Service menu on the control panel. a. From the Home screen, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Select the Run Fax Test item. button. The Fax is busy.
● ● Check the phone line by using the Run Fax Test option from the Service menu on the control panel. a. From the Home screen, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Select the Run Fax Test item. button. If the error persists, contact HP. See www.hp.com/support/ljcolorm276series or the support flyer that came in the product box. Document feeder paper jam ● Verify that the paper meets product size requirements.
The control panel displays a Ready message with no attempt to send the fax ● Check the fax activity log for errors. a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Fax Reports menu. c. Open the Fax Activity Log menu. d. Select the Print Log Now option. ● If a phone is connected to the product, make sure that the phone is hung up. ● Disconnect all other lines between the fax and the product. ● Connect the product directly into the wall telephone jack and resend the fax.
Unable to use fax functions from the control panel ● The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, or the control panel to set a password. ● If you do not know the password for the product, contact your system administrator. ● Verify with the system administrator that the fax functionality has not been disabled. Unable to use speed dials ● Make sure that the fax number is valid.
Receive a recorded error message from the phone company when trying to send a fax ● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Dial Prefix menu.
The fax does not respond The fax has a dedicated phone line ● Set the Answer Mode option to the Automatic setting from the control panel. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Automatic setting. button. An answering machine is connected to the product ● Set the Answer Mode option to the TAM setting and plug the answering machine into the “telephone” port. a.
d. Open the Answer Mode menu. e. Select the Fax/Tel setting. A telephone handset is connected to the product Set the Answer Mode option to the Automatic setting. 1. From the Home screen, touch the Setup 2. Open the Fax Setup menu. 3. Open the Basic Setup menu. 4. Open the Answer Mode menu. 5. Select the Automatic setting. button. The Answer Mode setting is set to the Manual setting ● Touch the Start Fax button on the control panel.
The product is connected to a DSL phone service ● Check the installation and features. A DSL modem requires a high-pass filter on the phone line connection to the product. Contact your DSL service provider for a filter or buy a filter. ● Verify that the filter is plugged in. ● Replace the existing filter to make sure that it is not defective. The product uses a fax over IP or VoIP phone service ● ● Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting, or disable the Fast(V.34) setting.
The Communication error. message appears ● Ask the sender to send the fax again or send at a later time when line conditions have improved. ● Unplug the product telephone cord from the wall, plug in a telephone, and then try making a call. Plug the product phone cord into a jack for another phone line. ● Try a different phone cord. ● Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting, or disable the Fast(V.34) setting. ● a. From the Home screen, touch the Setup b.
● ● Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. button. Cancel all fax jobs or clear the faxes from memory. The Fax is busy. message appears ● The product cannot receive a fax while attempting to send one. Cancel the fax send and try sending at a later time.
Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/ Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device. A phone line splitter is being used ● If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone. ● Make sure the phone is hung up. ● Make sure the phone is not being used for a voice call when faxing.
● Increase the Fax Speed setting. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu. e. Select the correct setting. ● Divide large fax jobs into smaller sections, and then fax them individually. ● Change the fax settings on the control panel to a lower resolution. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting.
● Check the toner cartridges and replace if necessary. ● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax. Fax cuts off or prints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings. a. Open the Setup Menu menu. b. Open the System Setup menu. c. Open the Paper Setup menu. d. Open the Default Paper Size menu. e. Select the correct setting.
130 Chapter 6 Fax ENWW
7 ENWW Manage and maintain ● Use the HP Reconfiguration Utility to change the product connection ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility (Mac OS X) ● HP Web Jetadmin ● Product security features ● Economy settings ● Print when a toner cartridge is at estimated end of life ● Store and recycle supplies ● Replacement instructions ● Update the firmware 131
Use the HP Reconfiguration Utility to change the product connection If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Configure IP network settings View or change network settings Use the HP Device Toolbox to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this: xxxx::xxxx:xxxx:xxxx:xxxx 2.
3. On the Device Information page, the default product name is in the Device Status field. You can change this name to uniquely identify this product. NOTE: Completing the other fields on this page is optional. 4. Click the Apply button to save the changes. Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. ENWW 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item.
Tab or section Description System tab ● Device Information: Provides basic product and company information. Provides the ability to configure the product from your computer. ● Paper Setup: Allows you to change the paper-handling defaults for the product. ● Print Quality: Allows you to change the print quality defaults for the product, including calibration settings. ● Print Density: Allows you to change the contrasts, highlights, midtones, and shadows values for each supply.
HP Utility (Mac OS X) Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IPbased network. Open the HP Utility ▲ From the dock, click HP Utility. -orFrom Applications, click Hewlett Packard, and then click HP Utility.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
3. Select the time for the power-down delay. NOTE: The default value is 30 minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you use a button on the control panel. You can change which events cause the product to wake. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Wake Events To turn off a wake event, select the event and then select the No option.
Print when a toner cartridge is at estimated end of life Supply-related notifications are communicated on the product control panel, Desktop Alerts, software applications, and network alerts. A Low message—where is the color toner cartridge: The product indicates when a supply level is low. Actual cartridge life remaining might vary. Consider having a replacement available to install when print quality is no longer acceptable. The supply does not need to be replaced now.
prompt and continue printing. The customer can choose to be prompted in 100 pages, 200 pages, 300 pages, 400 pages, or never. The default setting is to prompt in 100 pages. This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality. ● On the Color Cartridges menu only, select Print Black to alert you when the toner cartridge is very low, but to continue printing in black only.
Replacement instructions Replace the toner cartridges 1. Open the front door. 2. Pull out the toner cartridge drawer.
3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge from the packaging. 5. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge.
6. Remove the plastic shield from the bottom of the new toner cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. 8. Insert the new toner cartridge into the product.
9. Pull the tab on the left side of the toner cartridge straight up to completely remove the sealing tape. Discard the sealing tape. 10. Close the toner cartridge drawer. 11. Close the front door. 12. Place the old toner cartridge and the plastic shield in the box for the new toner cartridge. Follow the recycling instructions that are included in the box.
Update the firmware HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or you can set the product to automatically load firmware updates. Manually update the firmware 1. From the Home screen on the control panel, touch the Setup 2. Open the following menus: 3. ● Service ● LaserJet Update ● Check For Updates Now button. Touch the Yes button to prompt the product to search for firmware updates.
148 Chapter 7 Manage and maintain ENWW
8 ENWW Solve problems ● Problem-solving checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● Solve copy quality problems ● Solve scan quality problems ● Solve fax quality problems ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve direct connection problems ● Solve wired network problems ● Solve w
Problem-solving checklist Follow these steps when trying to solve a problem with the product.
Step 4: Test copy functionality 1. Place the configuration page into the document feeder, and then make a copy. If the paper does not feed smoothly through the document feeder, you might need to clean the document feeder rollers and separation pad. Make sure the paper meets specifications for this product. 2. Place the configuration page onto the scanner glass, and then make a copy. 3. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small glass strip.
Restore the factory-set defaults 1. From the Home screen, touch the Setup 2. Scroll to and touch the Service menu. 3. Scroll to and touch the Restore Defaults button, and then touch the OK button. button. The product automatically restarts. Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.
Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action. Alert and warning messages appear temporarily and might require you to acknowledge the message button to cancel the job. With by pressing the OK button to resume or by pressing the Cancel certain warnings, the job might not complete or the print quality might be affected.
Recommended action Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 50.x Fuser Error Description The product has experienced an error with the fuser.
If the message persists, contact HP support. 55.X Error Description The product has experienced an internal error. Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support.
Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. Black Cartridge Low Description The toner cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand.
Cleaning Description The product periodically performs a cleaning procedure to maintain the best print quality. Recommended action Wait for the cleaning process to finish. Cyan Cartridge Low Description The toner cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand. Cyan in wrong position Description The toner cartridge is installed in the incorrect slot.
Device error, press OK Description An internal error occurred. Recommended action Press the OK button to resume the job. Door open Description The product front door is open. Recommended action Close the door. Genuine HP supply installed Description A genuine HP supply was installed. Recommended action No action necessary. Incompatible Description You have installed a toner cartridge that is intended for use in a different HP product model.
Install cartridge Description The toner cartridge is either not installed or not correctly installed in the product. Recommended action Install the toner cartridge. Invalid driver Press [OK] Description You are using an incorrect printer driver. Recommended action Select the correct printer driver. Jam in Tray 1, Clear jam and then press OK Description The product has detected a jam. Recommended action Clear the jam from the tray, and then press OK. If the message persists, contact HP support.
Load Tray 1, / Cleaning mode, OK to start Description The product is ready to process the cleaning operation. Recommended action Load Tray 1 with plain paper in the size indicated, and then press the OK button. Magenta Cartridge Low Description The toner cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand. Magenta in wrong position Description The toner cartridge is installed in the incorrect slot.
Manual Duplex Load Tray 1, Press OK Description The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side. Recommended action Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you, and then press the OK button. Memory is low. Press OK. Description The product memory is almost full. Recommended action Press the OK button to finish the job, or press the Cancel button to cancel the job.
Rear door open Description The product rear door is open. Recommended action Close the door. Remove shipping lock from cartridge Description A toner cartridge shipping lock is installed. Recommended action Pull the orange tab to remove the shipping lock from the cartridge. Remove shipping locks from cartridges Description A toner cartridge shipping lock is installed on one or more toner cartridges. Recommended action Pull the orange tab to remove the shipping lock from the cartridge.
Recommended action Check the supply level gauges on the control panel, or print a supplies status page to determine which toner cartridges are low. Printing will continue until a Very Low message displays. Consider having replacement supplies on hand. Unexpected size in tray 1 Load Press [OK] Description The product has detected paper in the tray that does not match the configuration for the tray.
Used supplies in use Description You are using more than one toner cartridge that reached the default low threshold while it was installed in a product. Recommended action Printing can continue, but consider having replacement supplies on hand. Yellow Cartridge Low Description The toner cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand.
Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 4.
Clear jams Jam locations Jams can occur in these locations: 1 Document feeder 2 Output bin 3 Rear door 4 Input tray Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. 3. Lift the document feeder roller assembly, and gently pull the jammed paper out.
4. Close the document feeder roller assembly, and then close the document feeder cover. 5. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. Clear jams in the paper input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty. When removing jammed paper, pull it straight out from the product.
1. Pull out the tray, and lift the jam access door above the tray. 2. With both hands, grasp the paper, and carefully pull it free from the product. 3. Replace the tray. 4. Press the OK button to continue printing.
Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product. Clear jams from the rear door 1. Open the rear door. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
2. With both hands, grasp the paper, and carefully pull it free from the product. NOTE: If the sheet tears, remove all fragments before continuing. Do not use sharp objects to remove fragments. 3. Close the rear door.
Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3.
6. Select a type from the Media-type drop-down list. 7. Click the Print button. Check toner cartridge status If you determine that you need to replace a toner cartridge, print the supplies status page to find the part number for the correct genuine HP toner cartridge. Print the supplies status page Information pages reside within the product memory. These pages help diagnose and solve problems with the product.
Print a cleaning page 1. From the Home screen, touch the Setup 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4. Load plain letter or A4 paper when you are prompted. 5. Touch the OK button to begin the cleaning process. button. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.
Section Toner cartridge 3 Black 4 Magenta ● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that group. ● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If streaks appear in multiple color bands, contact HP.
Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.
4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 5. Click the Print in Grayscale option to print a color document in black and white. Use this option to print color documents for photocopying or faxing. 6.
HP UPD PCL 5 HP UPD PCL 6 ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferred whe
Solve copy quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3.
Check the paper settings 1. From the Home screen, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4. From the list of paper types, touch the name of the paper type that is in Tray 1. 5. Touch the Black or Color button to start copying. Check the image adjustment settings 1. From the Home screen, touch the Copy button. 2.
3. Touch the name of the setting you want to adjust. ● Lightness: Adjusts the lightness/darkness setting. ● Contrast: Adjusts the contrast between the lightest and darkest areas of the image. ● Sharpen: Adjusts clarity of text characters. ● Background Removal: Adjusts the darkness of the background of the image. This is especially useful for original documents that are printed on colored paper. ● Color Balance: Adjusts the red, green, and blue color hues.
1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Black or Color button to start copying. Edge-to-edge copying The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x 13.
1. Open the document feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. 3. Close the document feeder cover.
Solve scan quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3.
Check the resolution settings The following table describes the recommended resolution and color settings for different types of scan jobs. NOTE: The default resolution is 200 ppi.
Check the image adjustment settings 1. From the Home screen, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Image Adjustment button. 3. Touch the name of the setting you want to adjust. ● Lightness: Adjusts the lightness/darkness setting. ● Contrast: Adjusts the contrast between the lightest and darkest areas of the image. ● Sharpen: Adjusts clarity of text characters. ● Background Removal: Adjusts the darkness of the background of the image.
Optimize for text or pictures The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 1. Load the document onto the scanner glass or into the document feeder. 2.
1. Open the document feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. 3. Close the document feeder cover.
Solve fax quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3.
Check the send-fax resolution setting If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-oncommunication-error options. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Open the Fax Resolution menu. button. Check the image adjustment settings 1. From the Home screen, touch the Copy button. 2.
4. Touch the — or + buttons to adjust the value for the setting, and then touch the OK button. 5. Adjust another setting, or touch the back arrow to return to the main copy menu. 6. Touch the Black or Color button to start copying. Optimize for text or pictures The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting.
You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection. 1. From the Home screen, touch the Setup 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Error Correction button, and then touch the On button. button.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. 3. Close the document feeder cover. Check the Fit-to-Page setting If the product printed a fax job off the page, turn on the fit-to-page feature from the product control panel. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Touch the Fit to Page button, and then touch the On button. button.
Perform a fax diagnostic test From the product control panel, you can run a diagnostic test that provides information about the product fax settings. 1. From the Home screen, touch the Setup 2. Open the following menus 3. ENWW ● System Setup ● Self Diagnostics button. Touch the Run Fax Test button to start the test. The product prints a test page that shows test results.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. 196 Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ENWW 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljcolorm276series. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1. You might be using a USB storage accessory or a file system that this product does not support.
The file that you want to print is not listed in the USB Flash Drive menu ENWW 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve direct connection problems If you have connected the product directly to a computer, check the cable. 200 ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve wireless network problems NOTE: This section applies to the HP LaserJet Pro 200 color M276nw MFP model only. Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID.
The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation.
The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the router IP address.
Reduce interference on a wireless network The following tips can reduce interference in a wireless network: 206 ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
Solve product software problems with Windows A printer driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try plugging the USB cable into a different USB port on the computer. An error message displayed during the software installation 1. Reinstall the product software.
Windows 7 208 a. Click Start. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and then reinstall the driver using the correct IP address.
Solve product software problems with Mac OS X ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
A print job was not sent to the product that you wanted 1. Open the print queue, and then restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list. When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
Remove software (Windows) Windows XP 1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Remove software (Mac OS X) You must have administrator rights to remove the software.
212 Chapter 8 Solve problems ENWW
9 ENWW Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site 213
Order parts, accessories, and supplies HP original toner cartridge and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Index A accessories ordering 213, 214 AirPrint 49 answer mode, setting 88 answering machines, connecting fax settings 89 anticounterfeit supplies 214 applications downloading 132 Apps menu 132 archival-quality printing 42 autoreduction settings, fax 91 B billing codes, fax using 86 bin, output jams, clearing 170 locating 2 blocking faxes 89 booklets printing (Mac) 38 printing (Windows) 34 busy signals, redialing options 84 C camera, locating 2 canceling faxes 94 print job (Mac) 41 print job (Windows) 39 ca
redialing automatically, settings 84 tone or pulse settings 84 distinctive-ring settings 90 document feeder jams 167 door release, locating 2 dots per inch (dpi) fax 85 double-sided printing (duplexing) Mac 36 dpi (dots per inch) fax 85 draft mode, copying 64 drivers changing settings (Mac) 19 changing settings (Windows) 17 presets (Mac) 36 settings (Mac) 36 usage page 6 DSL faxing 95 duplex printing (double-sided) settings (Windows) 25 duplex settings, changing 134 E EconoMode setting 139 economy settings
HP Scan software (Windows) 70 HP Utility for Mac features 137 opening 137 HP Utility, Mac 137 HP Web Jetadmin 138 HP Web Services applications 132 enabling 132 HP Web Services, enabling 48 I identification cards copying 60 input tray locating 2 interface ports locating 3 IPv4 address 133 ISDN faxing 95 J jams document feeder, clearing 167 locating 166 output bin, clearing 170 preventing 165 rear door, clearing 170 tracking number of 6 Jetadmin, HP Web 138 L landscape orientation changing (Mac) 37 changing (
PBX faxing 95 PCL font list 6 phone book, fax adding entries 98 deleting all entries 80 importing 79 phones receiving faxes from 76, 103 phones, downstream sending faxes from 100 polling faxes 92 portrait orientation changing (Mac) 37 changing (Windows) 28 ports locating 3 power-down delay setting 139 prefixes, dial 83 presets (Mac) 36 print job canceling (Mac) 41 canceling (Windows) 39 print media supported 10 print quality improving 172 print quality page interpreting 174 printing 174 printer driver (Wind
size, copy reducing or enlarging 58 sizes, media Fit to Page setting, faxing 91 sleep delay disabling 139 enabling 139 small documents copying 60 software HP Utility for Mac 137 HP Web Jetadmin 138 problems 207 scanning from TWAIN or WIA 74 sending faxes 98 uninstalling for Mac 211 uninstalling for Windows 211 solve fax problems 115 solve problems fax 127 solving walk-up USB printing problems 198 special paper for covers printing (Mac) 38 printing (Windows) 31 speed dials programming 98 speed-dial entries c
220 Index ENWW
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