LASERJET PRO 400 User Guide M401
HP LaserJet Pro 400 M401 Printer Series User Guide
Copyright and License Trademark Credits © 2012 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc.
Table of contents 1 Product introduction ......................................................................................................... 1 Product views .......................................................................................................................... 2 Product front view ..................................................................................................... 2 Product back view ..................................................................................
Change the settings for all print jobs until the software program is closed ....................... 26 Change the default settings for all print jobs ............................................................... 26 Change the product configuration settings .................................................................. 26 Print tasks for Windows .......................................................................................................... 28 Use a printing shortcut (Windows) ...............
Use AirPrint ........................................................................................................................... 54 Walk-up USB printing ............................................................................................................. 55 4 Manage and maintain .................................................................................................... 57 Use the HP Reconfiguration Utility to change the product connection ............................................
Change the toner cartridge ...................................................................................... 77 Memory ................................................................................................................................ 79 Update the firmware ............................................................................................................... 80 Manually update the firmware (LCD control panel) ......................................................
Install black cartridge ............................................................................... 92 Invalid driver Press [OK] ........................................................................... 92 Jam in ..................................................................................... 93 Jam in Tray Clear jam and then Press [OK] ........................................... 93 Load tray 1 , .....................................................................
Print a cleaning page (touchscreen control panel) ....................................... 108 Inspect the toner cartridge for damage .................................................................... 108 Check the paper and printing environment ............................................................... 110 Use paper that meets HP specifications ..................................................... 110 Check the product environment ................................................................
The product name does not appear in the product list in the Print & Fax or Print & Scan list ....................................................................................................................... 125 The print driver does not automatically set up the selected product in the Print & Fax or Print & Scan list ..................................................................................................... 125 A print job was not sent to the product that you wanted .........................
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1 ENWW Product introduction ● Product views ● Print product reports ● Printer sharing disclaimer 1
Product views Product front view 2 1 Output bin 2 Tray 1 3 Power button 4 Tray 2 5 Walk-up USB port (HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer only) 6 Toner cartridge door latch 7 LCD control panel or color touchscreen control panel (HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer only) Chapter 1 Product introduction ENWW
Product back view 1 Hi-Speed USB 2.0 port 2 Network port (all models except HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Printer) 3 Power connection 4 Slot for a cable-type security lock 5 Rear jam-access door latch Serial number and model number location The serial number and product model number label is on the back of the product.
Control panel layout LCD control panel 1 Control-panel display: The display provides information about the product. Use the menus on the display to establish product settings. 2 Attention light (amber): The Attention light blinks when the product requires user attention. 3 Ready light (green): The Ready light is on when the product is ready to print. It blinks when the product is receiving print data, or when the product is in sleep mode. 4 Back arrow ● Exit the control-panel menus.
9 Setup 10 LED light: This light is not functional on this product. button: This button provides quick access to the Setup menu. Touchscreen control panel NOTE: The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Printer model and the HP LaserJet Pro 400 M401dw Printer model. 1 Wireless light: indicates the wireless network is enabled.
9 Left arrow button and light: moves the cursor to the left NOTE: 10 6 This button illuminates only when the current screen can use this feature.
Touchscreen Home screen NOTE: The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Printer model and the HP LaserJet Pro 400 M401dw Printer model. The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages.
Print product reports Product reports reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel or the embedded Web server. From the Reports menu, you can print several informative pages about the product.
Print product reports from a touchscreen control panel 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Reports button. 3. Touch the name of the report that you want to print. button. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
10 Chapter 1 Product introduction ENWW
2 ENWW Paper tray ● Supported paper sizes ● Supported paper types ● Load the input trays 11
Supported paper sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the print driver before printing. Table 2-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Optional 500sheet Tray 3 Duplexer (duplex models only) Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.69 in) A5 148 x 210 mm (5.83 x 8.27 in) A6 105 x 148 mm (4.1 x 5.
Table 2-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Optional 500sheet Tray 3 Duplexer (duplex models only) Envelope Commercial #10 105 x 241 mm (4.13 x 9.49 in) Envelope B5 ISO 176 x 250 mm (6.7 x 9.8 in) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 in) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Custom 76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to 8.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljm401series.
Load the input trays Load Tray 1 1. Open Tray 1, and pull the tray extension away from the product. 2. For long paper, flip out the extension to help hold the paper in the tray.
3. Place the paper stack into Tray 1, and slide the paper guides so that they are against the sheets. 4. Feed the paper stack into the tray as far as it will go. Load Tray 2 1. 16 Pull the tray out of the product.
2. Slide open the paper length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in). 4. Place the paper in the tray and make sure that it is flat at all four corners.
5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the right side and rear of the tray. 6. Slide the tray into the product. Load optional Tray 3 1. 18 Pull the tray out of the product.
2. Slide open the paper length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in). 4. Place the paper in the tray and make sure that it is flat at all four corners.
20 5. Push down on the paper to make sure that the paper stack is below the paper limit tabs at the rear of the tray. 6. Slide the tray into the product.
3 ENWW Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Use AirPrint ● Walk-up USB printing 21
Supported printer drivers (Windows) Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages.
ENWW ● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 Supported printer drivers (Windows) 23
Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers.
Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
ENWW 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options.
Print tasks for Windows Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.
Create a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 30 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button.
Automatically print on both sides with Windows NOTE: This section applies to the HP LaserJet Pro 400 M401d Printer, HP LaserJet Pro 400 M401dn Printer, and HP LaserJet Pro 400 M401dw Printer models only. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Manually print on both sides with Windows NOTE: This section primarily applies to the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401n Printer models.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.
5. Retrieve the printed stack from the output bin and, maintaining the same orientation, place it in Tray 1 with the printed side down and the top of the pages toward the product. 6. On the control panel, press the OK button to print the second side of the job. Print multiple pages per sheet with Windows 34 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options.
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. 38 From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different paper item, and then click the Settings button to select the necessary settings for the front cover, other pages, and back cover.
Scale a document to fit page size (Windows) 40 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
42 4. Click the Print on both sides or Print on both sides (manually) check box. 5. In the Booklet layout drop-down list, select a binding option. The Pages per sheet option automatically changes to 2 pages per sheet.
Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. 4. Click the Print button. NOTE: To use print driver default settings, select the standard option. Create a printing preset (Mac OS X) Use printing presets to save the current printer driver settings for reuse. 1. On the File menu, click the Print option. 2. In the Printer menu, select this product.
Manually print on both sides (Mac OS X) NOTE: This section primarily applies to the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401n Printer models. However, the HP LaserJet Pro 400 M401d Printer, HP LaserJet Pro 400 M401dn Printer, and HP LaserJet Pro 400 M401dw Printer models also can print two-sided jobs manually if the paper is not supported by automatic two-sided printing, or if the duplex unit has been disabled. 44 1. Insert enough paper into Tray 1 to accommodate the print job. 2.
Print multiple pages on one sheet of paper (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7.
4. Select a type from the Media-type drop-down list. 5. Click the Print button. Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before Document button or the After Document button. 4. In the Cover Page Type menu, select the message that you want to print on the cover page.
Additional print tasks (Windows) Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. NOTE: Always load paper into the trays short edge first. 6. Click the Save button, and then click the Close button. Print watermarks (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4.
Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one print job is waiting, pressing the Cancel button clears the print job that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
50 4. Click the Watermark check box. 5. Beneath the check box, use the drop-down lists to set the various watermark elements. 6. Click the Print button.
Create archival-quality prints Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the increased temperatures, the product prints at half-speed to avoid damage. Create archival-quality prints (LCD control panel) 1. On the product control panel, press the OK button to open the menus. 2.
Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. HP ePrint is not available with the HP LaserJet Pro 400 M401d Printer. Set up HP ePrint (LCD control panel) 1. To use HP ePrint, you must first enable HP Web Services. a. On the product control panel, press the OK button to open the menus. b.
Set up HP ePrint (touchscreen control panel) 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services b. Touch the Enable Web Services button. button. 2. From the HP Web Services menu, touch the Display E-Mail Address button to display the product's email address on the control panel. 3.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a network, or be connected through a wireless direct connection.
Walk-up USB printing The HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models feature printing from a USB flash drive, so that you can quickly print files without sending them from a computer. These products accept standard USB storage accessories in the USB port on the front of the products. You can print the following types of files: ● .PDF ● .JPEG 1. Insert the USB drive into the USB port on the front of the product. 2. The USB Flash Drive menu opens.
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4 ENWW Manage and maintain ● Use the HP Reconfiguration Utility to change the product connection ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● Economy settings ● Print when a toner cartridge is at estimated end of life ● Store and recycle supplies ● Replacement instructions ● Memory ● Update the firmware 57
Use the HP Reconfiguration Utility to change the product connection If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet.
Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP ePrintCenter Web site at www.hpeprintcenter.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product.
Configure IP network settings View or change network settings Use the HP Device Toolbox to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this: xxxx::xxxx:xxxx:xxxx:xxxx 2.
5. Use the numeric keypad to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm. 6. Use the numeric keypad to enter the default gateway, and touch the OK button. Touch the Yes button to confirm. Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1. To open the HP Embedded Web Server, type the product IP address into the address line of a Web browser.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
5. 64 Setting Description 10T Full 10 Mbps, full-duplex operation 10T Half 10 megabytes per second (Mbps), half-duplex operation 100TX Full 100 Mbps, full-duplex operation 100TX Half 100 Mbps, half-duplex operation 1000T Full 1000 Mbps, full-duplex operation Touch the OK button. The product turns off and then on.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item.
Tab or section Description Print tab ● Provides the ability to change default print settings from your computer. Printing: Change the default product print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel. ● PCL5c: View and change the PCL5c settings. ● PostScript: Turn off or on the Print PS Errors feature. Networking tab Provides the ability to change network settings from your computer.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IPbased network. Open the HP Utility ▲ From the dock, click HP Utility. -orFrom Applications, click Hewlett Packard, and then click HP Utility.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features. Lock the product 1.
70 4. Type the new password in the New Password box and in the Verify password box. 5. At the bottom of the window, click the Apply button to save the password.
Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
Set the sleep delay (touchscreen control panel) 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Sleep Delay button. Select the time for the sleep delay. NOTE: The default value is 15 Minutes. Set the Auto Power Down delay Set the Auto Power Down delay (LCD control panel) 1. On the product control panel, press the OK button to open the menus. 2. Open the following menus: 3.
Set the Auto Power Down delay (touchscreen control panel) 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Auto Power Down ● Auto Power Down Delay button. Select the time for the power-down delay. NOTE: The default value is 30 Minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you press a button on the control panel.
Print when a toner cartridge is at estimated end of life Black Low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Black Very Low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Enable or disable the At Very Low settings (touchscreen control panel) You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new toner cartridge. 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● System Setup ● Supply Settings ● Black Cartridge ● Very Low Setting button.
Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it.
Replacement instructions Change the toner cartridge When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. 1. Open the toner cartridge door, and then remove the toner cartridge. 2. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling.
3. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 78 4. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartridge box to return for recycling. 5.
Memory This product includes a memory panel that will accept the following third-party font and barcode memory modules. Hewlett-Packard does not sell these products. ENWW ● BarDIMM Pro, Jetmobile ● MicrDIMM Pro, Jetmobile ● TypeHaus Fonts and Barcodes Solutions, TypeHaus, Inc. ● Asian Fonts, JITCO, Ltd. ● BarDIMM® Box, Jetmobile ● BarSIMM 1.
Update the firmware HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or you can set the product to automatically load firmware updates. Manually update the firmware (LCD control panel) 1. On the product control panel, press the OK button to open the menus. 2. Open the following menus: 3. ● Service ● LaserJet Update ● Check For Updates Now Select the Yes option, and then press the OK button to prompt the product to search for firmware updates.
Set the product to automatically update the firmware (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 400 M401d Printer model only. 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ENWW ● Service ● LaserJet Update ● Manage Updates ● Prompt Before Install button. Touch the Install Automatically option.
82 Chapter 4 Manage and maintain ENWW
5 ENWW Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve direct connection problems ● Solve wired network problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product soft
Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Check the cabling or wireless connection ● Step 3: Check the control panel for error messages ● Step 4: Check the paper ● Step 5: Check the software ● Step 6: Test print functionality ● Step 7: Check the toner cartridge ● Step 8: Try sending a print job from a computer Step 1: Make sure that the product is set up correctly 1.
Step 3: Check the control panel for error messages The product control panel should indicate ready status. If an error message appears, resolve the error. Step 4: Check the paper 1. Make sure that the paper that you are using meets specifications. 2. Make sure that the paper is loaded correctly in the input tray. Step 5: Check the software 1. Make sure that the product software is installed correctly. 2. Verify that you have installed the print driver for this product.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. The procedure then automatically restarts the product.
Control panel help system The HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models have built-in Help systems that explain how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.
Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action. Alert and warning messages appear temporarily and might require you to acknowledge the message button to cancel the job. With by pressing the OK button to resume or by pressing the Cancel certain warnings, the job might not complete or the print quality might be affected.
50.x Fuser Error Turn off then on Description The product has experienced an error with the fuser. Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. Turn off the product, wait at least 25 minutes, and then turn on the product. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 51.
Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 57 Fan error Turn off then on Description The product has experienced a problem with its internal fan.
If the message persists, contact HP support. 79 Service error Turn off then on Description An incompatible DIMM is installed. Recommended action 1. Turn the product power off. 2. Install a DIMM that the product supports. 3. Turn the product on. If the message persists, contact HP support. Black cartridge low Description The toner cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement toner cartridge available.
Recommended action Wait for the cleaning process to finish. Device error Press [OK] Description An internal error occurred. Recommended action Press the OK button to resume the job. Door open Description The product front door is open. Recommended action Close the door. Genuine HP supply installed Description A genuine HP supply was installed. Recommended action No action necessary. Install black cartridge Description The toner cartridge is either not installed or not correctly installed in the product.
Jam in Description The product has detected a jam. Recommended action Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job. If the message persists, contact HP support. Jam in Tray Clear jam and then Press [OK] Description The product has detected a jam. Recommended action Clear the jam from the location indicated, and then press OK. If the message persists, contact HP support.
Load tray Description A tray is configured for the paper type and size that the print job is requesting, but that tray is empty. Recommended action Load the correct paper into the tray, or press the OK button to use paper in a different tray. Manual duplex Load tray Press [OK] Description The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side.
To avoid this problem, try the following solutions: ◦ Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against the back edge of the tray. ◦ Use paper that meets HP specifications. Store paper unopened in its original packaging. ◦ Use the product in an area that meets the environmental specifications for this product. Print failure, press OK. If error repeats, turn off then on. Description The product cannot process the page.
very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement. Supplies low Description A toner cartridge is low. Recommended action Printing will continue until a Very Low message displays. Consider having a replacement toner cartridge available. Unexpected size in tray Load Press [OK] Description The product has detected paper in the tray that does not match the configuration for the tray.
Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 4.
Clear jams Jam locations Jams can occur in these locations: 1 Output bin 2 Rear door 3 Tray 1 4 Tray 2 5 Optional Tray 3 Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear a jam in Tray 1 NOTE: If the sheet tears, remove all fragments before resuming printing.
1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out. 2. If you cannot see the jammed sheet, open the print cartridge door, and then remove the print cartridge.
3. Remove the jammed sheet by pulling it straight out. CAUTION: Do not pull up on the jammed sheet. Be sure to pull it straight out. 4. Reinstall the print cartridge, and then close the print cartridge door. Clear a jam in Tray 2 1. 100 Remove the tray from the product.
2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing.
Clear a jam in optional Tray 3 1. Remove the tray from the product. 2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing.
Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product. Clear a jam in the duplexer area 1. Open the rear door.
2. Remove any jammed sheets. NOTE: If the sheet tears, remove all fragments before resuming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear door. Clear a jam in the fuser area 1. 104 Open the rear door.
2. Remove any jammed sheets. NOTE: If the sheet tears, remove all fragments before resuming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear door.
Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3.
6. Select a type from the Media-type drop-down list. 7. Click the Print button. Check toner cartridge status Print the supplies status page (LCD control panel) Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages.
Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Print a cleaning page (LCD control panel) 1. On the product control panel, press the OK button to open the menus. 2. Open the following menus: 3.
2. Check the memory chip for damage. 3. Examine the surface of the imaging drum on the bottom of the toner cartridge. CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. ENWW 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it.
Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
Use the print driver that best meets your printing needs You might need to use a different print driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 driver HP UPD PCL 6 driver ● Provided as the default driver. This driver is automatically installed by the HP installer.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. 112 Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ENWW 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljm401series. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems NOTE: This section applies only to the HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models. ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1.
The file that you want to print is not listed in the USB Flash Drive menu ENWW 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve direct connection problems If you have connected the product directly to a computer, check the cable. 116 ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wired network problems NOTE: This section applies to all models except the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Printer models. Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve wireless network problems NOTE: This section applies to the HP LaserJet Pro 400 M401dw Printer model only. Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID.
4. Make sure that your computer is working correctly. If necessary, restart the computer. 5. Try manually configuring the product from the control panel. The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3.
The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the router IP address.
Reduce interference on a wireless network The following tips can reduce interference in a wireless network: 122 ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
Solve product software problems with Windows A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation 1. Reinstall the product software.
Windows 7 4. 124 a. Click Start. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. g. Create a new HP TCP/IP port using the correct IP address.
Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the product list in the Print & Fax or Print & Scan list ● The print driver does not automatically set up the selected product in the Print & Fax or Print & Scan list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver i
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list. When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected.
Remove software (Windows) Windows XP 1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 ENWW 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Remove software (Mac OS X) You must have administrator rights to remove the software. 128 1. Disconnect the product from the computer. 2. Open Applications. 3. Select Hewlett Packard. 4. Select HP Uninstaller. 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled, restart the computer and empty the Trash.
6 ENWW Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site 129
Order parts, accessories, and supplies HP original toner cartridge and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Item Part number Cartridge number Description HP LaserJet toner cartridge CF280A (standard) 80A Black toner cartridge CF280X (extended) 80X Input tray CF284A 500-sheet Tray 3 USB 2.
Index A accessories ordering 129, 130 AirPrint 54 amber light 4 anticounterfeit supplies 130 applications downloading 60 apps button 7 Apps menu 60 archival-quality printing creating 51 LCD control panel 51 touchscreen control panel 51 attention light LCD control panel 4 touchscreen control panel 5 automatic duplex printing (doublesided) with Mac 43 with Windows 31 B back arrow LCD control panel 4 back button touchscreen control panel 5 bin, output locating 2 bins, output jams, clearing 103 booklets printi
home button 5 Home screen, control panel 7 HP Device Toolbox, using 65 HP Embedded Web Server changing network settings 61 changing password 69 changing product name 62 opening 61, 62, 69 HP ePrint setup 52, 53 using 52 HP fraud Web site 130 HP PCL 6 print driver 111 HP Reconfiguration Utility network installation 58 HP UPD PCL 5 print driver 111 HP UPD PCL 6 print driver 111 HP UPD PS print driver 111 HP Utility for Mac Bonjour 67 features 67 opening 67 HP Utility, Mac 67 HP Web Jetadmin 68 HP Web Services
selecting custom sizes (Mac) 49 selecting custom sizes (Windows) 47 paper type checking settings 106 paper types selecting (Mac) 45 selecting (Windows) 37 paper, covers printing (Mac) 46 printing (Windows) 38 part numbers toner cartridge 130 PCL font list 8 portrait orientation changing (Mac) 45 changing (Windows) 36 ports locating 3 power button locating 2 power connection locating 3 power-down delay setting 72 presets (Mac) 43 print drivers choosing 111 print drivers (Mac) changing settings 26 settings 43
supplies status page 8 printing 107 T TCP/IP manually configuring IPv4 parameters 61 toner cartridge checking for damage 108 checking status 107 door release, locating 2 low threshold settings 74 part numbers 130 replacing 77 supplies status page 8 using when low 74 toner cartridges non-HP 130 recycling 76 storage 76 touchscreen control panel buttons and lights 5 Home screen 7 touchscreen display 5 transparencies types supported 14 Tray 1 jams, clearing 98 loading 15 locating 2 Tray 2 loading 15 locating 2
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