LaserJet Pro M101-M104, LaserJet Ultra M105-M106 User Guide M101-M106 www.hp.
HP LaserJet Pro M101-M104, HP LaserJet Ultra M105-M106 User Guide
Copyright and License Trademark Credits © Copyright 2016 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................... 1 Printer views .......................................................................................................................................................... 2 Printer front view ................................................................................................................................
Configure the HP toner-cartridge-protection supply settings ........................................................................... 22 Introduction ....................................................................................................................................... 22 Enable or disable the Cartridge Policy feature ................................................................................. 22 Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ........
Android embedded printing .............................................................................................................. 49 5 Manage the printer ...................................................................................................................................... 51 Change the printer connection type (Windows) ..................................................................................................
Clear paper jams .................................................................................................................................................. 78 Introduction ....................................................................................................................................... 78 Paper jam locations ...........................................................................................................................
Perform a wireless network diagnostic test .................................................................................... 95 Reduce interference on a wireless network ..................................................................................... 96 Index .............................................................................................................................................................
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1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM101.
Printer views Printer front view 6 1 2 3 4 5 2 1 Top cover (toner cartridge access) and output bin 2 Output bin extension 3 Priority input tray (M102w, M104w, M106w models only) 4 Input tray 5 Power button 6 Control panel Chapter 1 Printer overview ENWW
Printer back view 4 3 1 2 ENWW 1 USB interface port 2 Power connection 3 Slot for cable-type security lock 4 Serial number and printer number label Printer views 3
Control-panel view 1 2 3 4 1 Wireless button and LED (wireless models only) Press this button to turn the wireless feature on or off, or to configure a WiFi Direct connection. Press and hold this button to configure a WPS connection. If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is either a WPS or WiFi Direct configuration process in progress. If it is blinking rapidly, there is an issue with the wireless connection.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM101. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating-environment range Technical specifications See www.hp.com/support/ljM101 for current information.
Supported operating systems The following information applies to the printer-specific Windows PCLmS and OS X print drivers. Windows: The HP Software Installer installs the PCLm.S, PCLmS, or PCLm-S driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information. OS X: Mac computers are supported with this printer. Download HP Easy Start either from the printer installation CD or from 123.hp.
Operating system Print driver installed Windows Server 2008, 32-bit and 64-bit The HP PCLm.S printer-specific print driver is installed for this operating system as part of the basic software installation. Windows Server 2008, R2, 64bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.
Printer dimensions 1 1 2 3 2 3 Printer fully closed Printer fully open 1. Height 190.7 mm (7.5 in) 332.4 mm (13.1 in) 2. Width 364.7 mm (14.4 in) 364.7 mm (14.4 in) 3. Depth 247.8 mm (9.7 in) 467 mm (18.4 in) Weight (with cartridges) WIth CF217A/CF218A cartridge: 5.1 kg (11.24 lb) WIth CF233A cartridge: 5.26 kg (11.6 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM101 for current information.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM101 for HP's all-inclusive help for the printer.
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2 Paper trays ● Load the input tray ● Load the priority input tray (wireless models only) ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM101.
Load the input tray Introduction The following information describes how to load paper in the input tray. This tray holds up to 150 sheets of 75 g/m2 (20 lb) paper. Load paper into the input tray NOTE: When you add new paper, make sure that you remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time. 12 1. If it is not already open, open the input tray. 2.
3. Load the paper face-up with the top forward in the input tray. The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below. 4. Adjust the paper guides inward until they are snug against the paper.
Paper type Duplex mode How to load paper Preprinted or letterhead 1-sided printing or 2-sided printing Face-up 12 3 Top edge leading into the product Prepunched 1-sided printing or 2-sided printing Face-up 12 3 Holes toward the left side of the product 14 Chapter 2 Paper trays ENWW
Load the priority input tray (wireless models only) Introduction The following information describes how to load paper in the priority input tray. This tray holds up to 10 sheets of 75 g/m2 (20 lb) paper. Load paper into the priority input tray NOTE: When you add new paper, make sure that you remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time. 1.
2. Load the paper face-up with the top forward in the input tray. The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below. 3. 16 Adjust the paper guides until they are snug against the paper.
Paper type Duplex mode How to load paper Preprinted or letterhead 1-sided printing or 2-sided printing Face-up Top edge leading into the product Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the product ENWW Load the priority input tray (wireless models only) 17
Load and print envelopes Introduction The following information describes how to print and load envelopes. For the best performance, only 5 mm (. 2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be loaded into the input tray. To print envelopes, follow these steps to select the correct settings in the print driver. Print envelopes 1. From the software program, select the Print option. 2.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Configure the HP toner-cartridge-protection supply settings ● Replace the toner cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM101.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
Item Description Self-replacement options Part number Pickup roller Replacement pickup roller for input tray Mandatory RL1-2593-000CN ENWW Order supplies, accessories, and parts 21
Configure the HP toner-cartridge-protection supply settings ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft.
Network-connected printers a. b. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume/Cancel ii. Release the Resume/Cancel button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab. 3. From the left navigation pane, select Supply Settings. 4.
Network-connected printers a. b. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume/Cancel ii. Release the Resume/Cancel button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
b. i. Press and hold the Resume/Cancel ii. Release the Resume/Cancel button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website.
Replace the toner cartridge ● Introduction ● Toner-cartridge and imaging-drum information ● Replace the toner cartridge (M101-M104 models) ● Replace the toner cartridge (M105-M106 models) ● Replace the imaging drum (M101-M104 models) ● Replace the imaging drum (M105-M106 models) Introduction The following information provides details about the toner cartridge and imaging drum for the printer, and it includes instructions to replace them.
1 2 1 3 2 3 1 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems. 2 Memory chip 3 Toner cartridge CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Replace the toner cartridge (M101-M104 models) 1. 28 Open the top cover.
2. Remove the used toner cartridge from the printer. 3. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 4. Remove the new toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.
5. Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated. 6. Close the top cover. Replace the toner cartridge (M105-M106 models) 1. 30 Open the top cover.
2. Rotate the used toner cartridge to the unlock position. 3. Remove the used toner cartridge from the printer. 4. Remove the new toner cartridge package from the box, and then release the packaging.
32 5. Remove the new toner cartridge package from the box, and then pull the cartridge from the protective bag. 6. Align the arrow of new toner cartridge with the arrow of imaging drum, and put in the new toner cartridge.
7. Rotate the new toner cartridge to the lock position. 8. Close the top cover. Replace the imaging drum (M101-M104 models) 1. Open the top cover.
2. Temporarily remove the toner cartridge from the printer. 3. Remove the used imaging drum from the printer. 4. Remove the new imaging-drum package from the box, and then release the packaging.
5. Remove the new imaging drum package from the box, and then pull the drum from the protective bag. 6. Align the new imaging drum with the tracks inside the printer, and install the new imaging drum until it is firmly seated.
7. Reinstall the temporarily removed toner cartridge. 8. Close the top cover. Replace the imaging drum (M105-M106 models) 1. 36 Open the top cover.
2. Remove the used imaging drum (including the used toner cartridge) from the printer. NOTE: The toner cartridge is also "very low", and it should be replaced at this time. 3. Remove the new imaging drum and toner cartridge package from the box, and then release the packaging. 1 2 4. Remove the new imaging drum and toner cartridge from the protective bag.
5. Align the new imaging drum and toner cartridge with the tracks inside the printer, and install the new supply until it is firmly seated. NOTE: A new toner cartridge, ready for use, is attached to the new imaging drum. 6. 38 Close the top cover.
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM101.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
3. Click or tap the Layout tab. 4. Select the correct Orientation option from the drop-down list. 5. Select the correct number of pages per sheet from the Pages per sheet drop-down list, and then click or tap the Advanced button. 6. Select the correct Pages per Sheet Layout option from the drop-down list. 7.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs. 4. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver.
Select the paper type (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Open the menus drop-down list or click Show Details, and then click the Finishing menu. NOTE: The name of the item varies for different software programs. 4. Select a type from the Media-type drop-down list. 5. Click the Print button. Additional print tasks Go to www.hp.com/support/ljM101.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/ go/LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
5. Select the printer from the list of available printers, and then select Print. 6. After the print job is complete, some mobile devices need to be reconnected to the local network. The following devices and computer operating systems support Wi-Fi Direct: ● Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed ● Most Windows 8.
2. a. Press and hold the Resume/Cancel b. Release the Resume/Cancel button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website.
The information page contains the printer code necessary to register the HP printer at HP Connected. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account.
Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The printer must be connected to the same network (sub-net) as the Android device. The print solution is built into the many versions of the operating system.
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5 Manage the printer ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● Update the firmware For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM101.
Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use the Device Setup & Software shortcut on your computer desktop to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection from a USB to a wireless connection.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Tab or section Description Home tab ● Provides printer, status, and configuration information.
Tab or section Description Networking tab Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi Direct functionality. This tab does not appear if the printer is directly connected to a computer. (Network-connected printers only) Provides the ability to change network settings from your computer.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from a computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the Applications folder. 2. Select HP, and then select HP Utility.
Item Description HP Connected Access the HP Connected website. Message Center Display error events that have occurred with the printer. Network Settings Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings. (Network-connected printers only) Supplies Management Configure how the printer should behave when supplies are nearing the end of their estimated life. Trays Configuration Change paper size and type for each of the trays.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters ● Link speed setting Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. Go to Microsoft at www.microsoft.com.
b. i. Press and hold the Resume/Cancel ii. Release the Resume/Cancel button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website.
Link speed setting NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed settings might prevent the printer from communicating with other network devices. NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer).
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
4. Re-enter the password in the Confirm Password field. 5. Click the Apply button. NOTE: Make note of the password and store it in a safe place. Lock the formatter The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After Inactivity setting ● Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
Network-connected printers a. b. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume/Cancel ii. Release the Resume/Cancel button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
b. i. Press and hold the Resume/Cancel ii. Release the Resume/Cancel button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab, and then select the Energy Settings page. 3.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com.
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6 Solve problems ● Customer support ● Interpret control-panel light patterns ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the HP EWS ● Solve paper feed or jam problems ● Clear paper jams ● Improve print quality ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM101.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 70 Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM101 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Interpret control-panel light patterns If the printer requires attention, an error code appears on the control-panel display. Table 6-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 6-2 Control-panel light patterns Light status State of the printer Action The Attention light is blinking. The printer is in manual-feed mode. Load the correct paper type and size into the input tray. Press the Resume/Cancel button to continue.
Table 6-2 Control-panel light patterns (continued) Light status State of the printer Action The printer has detected an unauthorized toner cartridge or imaging drum. Replace the toner cartridge or imaging drum. The printer has detected multiple unauthorized supplies. Replace the supplies. The cartridge sensor has experienced an error. Replace the toner cartridge. The loaded paper is not the size needed for the print job.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. Open the HP Embedded Web Server (EWS): Direct-connected printers a. b.
A “Cartridge is low” or “Cartridge is very low” message displays on the HP EWS Cartridge is low: The printer EWS indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now. Cartridge is very low: The printer EWS indicates when the cartridge level is very low. Actual cartridge life remaining may vary.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Select the System tab, and then select Supply Settings. 3.
Solve paper feed or jam problems If the printer has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences. The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. 1. Open the printer and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper size and type are set correctly on the printer control panel. 4.
5. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant. b.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product.
Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the tray is configured for the correct paper size and type in the HP Embedded Web Server (EWS). Adjust paper settings if necessary. a.
5. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant. b.
2. Open the top cover. 3. Remove the toner cartridge and imaging drum. 4. ● M101-M105 models: Remove the toner cartridge first, and then remove the imaging drum. ● M106 models: Remove the toner cartridge and imaging drum as one unit. Remove any visible jammed paper in the input tray area. Use both hands to remove jammed paper to avoid tearing the paper.
5. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper. 6. Reinsert the imaging drum and toner cartridge. 7. ● M101-M105 models: Install the imaging drum first, and then install the toner cartridge . ● M106 models: Install the toner cartridge and imaging drum as one unit. Close the top cover.
1. Open the top cover. 2. Remove the toner cartridge and imaging drum. 3. ● M101-M105 models: Remove the toner cartridge first, and then remove the imaging drum. ● M106 models: Remove the toner cartridge and imaging drum as one unit. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper.
4. 5. Reinsert the imaging drum and toner cartridge. ● M101-M105 models: Install the imaging drum first, and then install the toner cartridge . ● M106 models: Install the toner cartridge and imaging drum as one unit. Close the top cover. Clear paper jams in the output bin When a jam occurs, the Attention 1. 84 light blinks repeatedly on the printer control panel. Remove any visible jammed paper from the output bin area. Use both hands to remove jammed paper to avoid tearing the paper.
2. Open the top cover. 3. Remove the toner cartridge and imaging drum. 4. ● M101-M105 models: Remove the print cartridge first, and then remove the imaging drum. ● M106 models: Remove the toner cartridge and imaging drum as one unit. Remove any jammed paper from the tonercartridge area.
5. 6. 86 Reinsert the imaging drum and toner cartridge. ● M101-M105 models: Install the imaging drum first, and then install the toner cartridge . ● M106 models: Install the toner cartridge and imaging drum as one unit. Close the top cover.
Improve print quality Introduction If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
1. Press and hold the Resume/Cancel 2. Release the Resume/Cancel button until the Ready light begins blinking. button. Clean the printer Print a cleaning page 1. Open the HP Printer Assistant. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
● Use paper that does not contain metallic material, such as glitter. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues.
b. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant.
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network. ● For OS X, verify that the wireless router supports Bonjour. The printer does not print after the wireless configuration completes 1. Make sure that the printer is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3.
The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning 1. Make sure that the network cable is not connected. 2.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Select the Networking tab. 3. On the Wireless Configuration page, verify that the On option is selected.
Index B bin, output clear jams 84 locating 2 browser requirements HP Embedded Web Server C cartridge replacing 27, 30 cartridge policy 22 checklist wireless connectivity 93 cleaning paper path 88 control panel LED light patterns 71 locating 2 covers, locating 2 customer support online 70 D defaults, restoring 73 dimensions, printer 8 double-sided printing Mac 43 Windows 41 drivers, supported 6 duplex printing Mac 43 ENWW HP Utility for Mac Bonjour 56 features 56 HP Utility, Mac 56 duplex printing (doubl
memory chip (toner) locating 27 mobile printing Android devices 49 mobile printing solutions 5 mobile printing, software supported 7 multiple pages per sheet printing (Mac) 43 printing (Windows) 41 N Netscape Navigator, versions supported HP embedded Web Server 53 network password, changing 61 password, setting 61 network installation 52 network link speed setting, changing 60 networks installing the printer 52 supported 5 O on/off button, locating 2 online support 70 operating systems (OS) supported 5 oper
W web browser requirements HP Embedded Web Server 53 Web sites customer support 70 weight, printer 8 Wi-Fi Direct printing 7, 45 wireless network troubleshooting 93 wireless network interference 96 ENWW Index 99
100 Index ENWW
