LaserJet Pro M11-M13 User Guide M11-M13 www.hp.
HP LaserJet Pro M11-M13 User Guide
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Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Printer views .............................................................................................................................................................................. 2 Printer front view .............................................................................
4 Print .......................................................................................................................................................................................................... 21 Print tasks (Windows) ............................................................................................................................................................ 22 How to print (Windows) .............................................................................................
Update the firmware .............................................................................................................................................................. 41 Update the firmware using the Firmware Update Utility ............................................................................ 41 6 Solve problems ...................................................................................................................................................................................
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1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13.
Printer views Printer front view 1 2 7 6 3 5 2 1 Output bin 2 Output bin extension 3 Input tray 4 Short media extender tool 5 Power button 6 Print-cartridge door lift-tab 7 Control panel Chapter 1 Printer overview 4 ENWW
Printer back view 4 1 3 2 1 USB port 2 Power connection 3 Slot for cable-type security lock 4 Serial number Control-panel view 1 2 Table 1-1 HP LaserJet Pro M12a (base model) ENWW 1 Attention LED The Attention light blinks when the printer requires user attention, such as when the printer runs out of paper or a toner cartridge needs to be changed. If the light is on without blinking, the printer has experienced an error.
1 2 3 4 5 Table 1-2 HP LaserJet Pro M12w (wireless models) 4 1 Wireless button To detect wireless networks, press the wireless button. This button also enables and disables the wireless feature. 2 Wireless LED When the printer is searching for a network, the wireless light blinks. When the printer is connected to a wireless network, the wireless light is on. 3 Attention LED Indicates that the print cartridge door is open or other errors exist.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljm11-m13. ● Technical specifications ● Supported operating systems ● Mobile printing solutions (optional) ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating-environment range Technical specifications See www.hp.com/support/ljm11-m13 for current information.
Supported operating systems The following information applies to the printer-specific Windows PCLmS and OS X print drivers. Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information. OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.
Mobile printing solutions (optional) The printer supports the following software for mobile printing: ● HP ePrint software ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● Android printing Printer dimensions 1 2 3 1 3 2 Printer fully closed Printer fully open 1. Height 196 mm (7.7 in) 296 mm (11.7 in) 2. Width 349 mm (13.7 in) 349 mm (13.7 in) 3. Depth 229mm (9.0 in) 229 mm (9.0 in) Weight 5.2 kg (11.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljm11-m13 for HP's all-inclusive help for the printer.
2 Paper trays ● Load the input tray ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13.
Load the input tray 10 1. If it is not already open, open the input tray. 2. Adjust the paper width and length guides outward.
3. Load the paper face-up with the top forward in the input tray. The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below. 4. Adjust the paper guides inward until they are snug against the paper.
Paper type Duplex mode How to load paper Preprinted or letterhead 1-sided printing or 2-sided printing Face-up Top edge leading into the printer Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the printer 12 Chapter 2 Paper trays ENWW
Load and print envelopes Introduction The following information describes how to print and load envelopes. For the best performance, only 5 mm (.2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be loaded into the input tray. To print envelopes, follow these steps to select the correct settings in the print driver. Print envelopes 1. From the software program, select the Print option. 2.
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3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on the computer, enter the printer IP address or host name in the address/URL field.
Replace the toner cartridge ● Introduction ● Toner-cartridge information ● Remove and replace the toner cartridge Introduction The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it. Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary.
1 2 1 Imaging drum CAUTION: 2 Do not touch the imaging drum. Fingerprints can cause print-quality problems. Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the toner cartridge 1. 18 Open the cartridge door.
2. Remove the used toner cartridge from the printer. 3. Remove the new toner cartridge from the packaging. Place the used toner cartridge in the bag and box for recycling. CAUTION: To prevent damage to the toner cartridge, hold the toner cartridge at each end. Do not touch the cartridge shutter or the roller surface. 4. Remove the sealing tape and the release tab from the new toner cartridge.
20 5. Grasp both sides of the new toner cartridge and gently rock the toner cartridge to distribute the toner evenly inside the cartridge. 6. Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated. 7. Close the cartridge door.
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
ENWW 3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. Load paper face-up in the input tray. 2. From the software program, select the Print option. 3. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 4.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs.
Additional print tasks Go to www.hp.com/support/ljm11-m13.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver.
Select the paper type (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. NOTE: 4. Select from the Media & Quality or Paper/Quality options. NOTE: 5. 28 The name of the item varies for different software programs. This list contains the master set of options available. Some options are not available on all printers.
Additional print tasks Go to www.hp.com/support/ljm11-m13.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
3. Click the Networking tab. 4. On the Networking page, click Wireless Direct Setup. Select the checkbox, enter the network name (SSID) in the Name (SSID) field, and then click the Apply button. The IP address of the mobile device appears in the Networking page. NOTE: To find the network name (SSID), click the Wireless Configuration menu in the Networking page.
Go to www.hp.com/go/eprintsoftware for drivers and information. NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage. NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver. NOTE: HP ePrint Software does not support USB printing.
5 Manage the printer ● Advanced configuration with HP Embedded Web Server (EWS) (wireless models only) ● HP Embedded Web Server sections ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● Update the firmware For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13.
Advanced configuration with HP Embedded Web Server (EWS) (wireless models only) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
HP Embedded Web Server sections Information tab The Information pages group consists of the following pages: ● Device Status displays the status of the printer and HP supplies. ● Device Configuration shows the information found on the Configuration page. ● Supplies Status shows the status of HP supplies and provides part numbers. To order new supplies, click Order Supplies in the upper-right part of the window. ● Network Summary shows the information found on the Network Summary page.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Manually configure IPv4 TCP/IP parameters Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. ENWW 2. Click the Networking tab. 3.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ● Assign or change the system password using the HP Embedded Web Server Assign or change the system password using the HP Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After Inactivity setting ● Delay When Ports Are Active setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab, and then select the Energy Settings page. 3.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: You must have a print driver installed in order to use this method. 1. Go to www.hp.
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6 Solve problems ● Customer support ● Interpret control-panel light patterns ● Restore the factory-set defaults ● Solve paper feed or jam problems ● Clear paper jams ● Improve print quality ● Solve direct-connect problems ● Solve wireless problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljm11-m13.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 44 Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljm11-m13 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Interpret control-panel light patterns If the printer requires attention, an error code appears on the control-panel display. Table 6-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 6-2 Control-panel light patterns ENWW Light status State of the printer Action All lights are off. The printer is in Auto-Off mode or is turned off. Press the power button to deactivate the Auto-Off mode or to turn on the printer.
Table 6-2 Control-panel light patterns (continued) Light status State of the printer Action Ready light is blinking, and attention light is off. The printer is receiving or processing data. No action is required. The printer is receiving or processing a print job. Attention light is blinking, and ready light is off. The printer has experienced an error that can be corrected at the printer, such as a jam, an open door, the absence of a print cartridge, or the absence of paper in the proper tray.
Table 6-2 Control-panel light patterns (continued) Light status State of the printer Action The wireless light is blinking. The printer is attempting to locate a wireless network. No action is required. The wireless light is on. The printer is connected to a wireless network. No action is required. The wireless light is off. The printer is not connected to a network, and the wireless unit in the printer might be turned off.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. Open the HP Embedded Web Server (EWS): Network-connected printers a. b.
Solve paper feed or jam problems If the printer has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences. The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. 1. Open the printer and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper size and type are set correctly in the software driver or EWS. 4.
5. a. On the Information tab of the EWS, click Print Info Pages. b. In the Print Cleaning Page area, click Print to print a cleaning page. Print a configuration page to test the printer. a. Press and hold the Cancel b. Release the Cancel button until the Ready light begins blinking. button. If none of these steps resolves the problem, the printer might need service. Contact HP customer support. Prevent paper jams To reduce the number of paper jams, try these solutions. 50 1.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product. ● Paper jam locations ● Clear jams from the input tray ● Clear jams in the toner-cartridge area ● Clear jams in the output bin Paper jam locations 1 3 2 1 Output bin 2 Input tray 3 Toner cartridge area Clear jams from the input tray When a jam occurs, the Attention ENWW light blinks repeatedly on the printer control panel.
52 1. Remove any loose paper from the input tray. 2. Open the top cover. 3. Remove the toner cartridge.
4. Remove any visible jammed paper visible in the input tray area. Use both hands to remove jammed paper to avoid tearing the paper. 5. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper.
6. Reinsert the toner cartridge. 7. Close the top cover. Clear jams in the toner-cartridge area When a jam occurs, the Attention 1. 54 light blinks repeatedly on the printer control panel. Open the top cover.
2. Remove the toner cartridge. 3. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper.
4. Reinsert the toner cartridge. 5. Close the top cover. Clear jams in the output bin When a jam occurs, the Attention 1. 56 light blinks repeatedly on the printer control panel. Remove any visible jammed paper from the output bin area. Use both hands to remove jammed paper to avoid tearing the paper.
2. Open the top cover. 3. Remove the toner cartridge. 4. Remove any jammed paper from the tonercartridge area.
58 5. Reinsert the toner cartridge. 6. Close the top cover.
Improve print quality Introduction If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
● Part numbers for HP toner cartridges ● Number of pages printed The printer prints the supplies status page when it prints the configuration page. 1. Press and hold the Cancel 2. Release the Cancel button until the Ready light begins blinking. button. Clean the printer Print a cleaning page 1. On the Information tab of the EWS, click Print Info Pages. 2. In the Print Cleaning Page area, click Print to print a cleaning page.
Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. ● Do not place the printer in a confined space, such as a cabinet. ● Place the printer on a sturdy, level surface.
● Select the 600 dpi option. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option. ● Clear the EconoMode check box to disable it. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job. Change print density You can change the print density setting by from the printer properties dialog box. 1. Windows XP, Windows 7, Windows 8, Windows 8.
Solve direct-connect problems If you have connected the product directly to a computer, check the USB cable. ENWW ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wireless problems The installation program cannot detect the product during the setup process. Cause Solution The product is off. Verify that the product is on and ready. Restart the product if necessary. The product is too far away from the wireless router or access point. Move the product closer to the wireless router or access point. A personal firewall program is blocking communication. Temporarily disable the firewall program to install the product.
The product cannot connect to the wireless network. Cause Solution The product wireless settings and the network settings do not match. You might need to configure the product network settings manually. Verify that you know the following network settings: ● Communication mode ● Network name (SSID) ● Channel (ad-hoc networks only) ● Authentication type Use the Wireless Configuration utility to configure the product to print on wireless network.
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Index A accessories ordering 16 part numbers 16 acoustic specifications 7 Android devices printing from 32 B bins, output locating 2 browser requirements HP embedded Web Server 34 C cartridge replacing 17 cleaning paper path 60 control panel LED light patterns 45 locating 2 covers, locating 2 customer support online 44 D defaults, restoring 48 dimensions, printer 7 double-sided printing Mac 27 Windows 24 drivers, supported 6 duplex printing Mac 27 duplex printing (double-sided) Windows 24 ENWW duplexing
Networking tab (embedded Web server) 35 networks supported 5 O on/off button, locating 2 online support 44 operating systems (OS) supported 5 operating systems, supported 6 ordering supplies and accessories 16 OS (operating system) supported 5 output bin locating 2 P pages per minute 5 pages per sheet selecting (Mac) 27 selecting (Windows) 24 paper jams 50 selecting 60 paper jams locations 51 paper pickup problems solving 49 paper type selecting (Windows) 25 paper types selecting (Mac) 28 paper, ordering 16