LaserJet Pro M402, M403 User Guide HEW LE TT-P ACKAR D 1 2 www.hp.com/support/ljM402 www.hp.
HP LaserJet Pro M402, M403 User Guide
Copyright and License Trademark Credits © Copyright 2016 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................... 1 Printer views .......................................................................................................................................................... 2 Printer front view ................................................................................................................................
Ordering ............................................................................................................................................. 26 Supplies and accessories .................................................................................................................. 26 Customer self-repair parts ............................................................................................................... 26 Replace the toner cartridge .............................................
5 Manage the printer ...................................................................................................................................... 51 Change the printer connection type (Windows) .................................................................................................. 52 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 53 Advanced configuration with HP Utility for OS X .................................................
Jam locations .................................................................................................................................... 80 Clear paper jams in Tray 1 ................................................................................................................. 81 Clear paper jams in Tray 2 ................................................................................................................. 82 Clear paper jams in Tray 3 ...............................................
The wireless network is not functioning ........................................................................................ 107 Perform a wireless network diagnostic test .................................................................................. 107 Reduce interference on a wireless network ................................................................................... 108 Index .................................................................................................................
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1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403.
Printer views ● Printer front view ● Printer back view ● Control panel view Printer front view 8 7 6 1 HEW LETT- PACK A RD 2 5 1 2 4 3 3 2 1 2-line backlit control panel 2 Front-door-release button (access to the toner cartridge) 3 Power on/off button 4 Tray 3 (optional) 5 Tray 2 6 Tray 1 7 Output bin extension 8 Output bin Chapter 1 Printer overview ENWW
Printer back view 8 7 1 6 2 3 5 4 1 USB port (for job storage and private printing) NOTE: 2 USB interface port 3 Ethernet port (network models only) 4 Power connection 5 Tray 3 (optional) NOTE: 6 Tray 3 extends when legal-size or A4-size paper is loaded Dust cover for Tray 2 NOTE: ENWW This port might be covered Dust cover flips up when legal-size or A4-size paper is loaded 7 Serial number and printer number label 8 Rear door (access for clearing jams) Printer views 3
Control panel view 1 2 3 4 7 8 5 9 6 1 Control panel display This screen displays menus and printer information. 2 Attention light (amber) This light blinks when the printer requires user attention. 3 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving print data, or when the printer is in sleep mode.
8 9 ENWW OK button Cancel Press the OK button for the following actions: button ● Open the control-panel menus. ● Open a submenu displayed on the control-panel display. ● Select a menu item. ● Clear some errors. ● Begin a print job in response to a control-panel prompt (for example, when the message Press [OK] to continue appears on the control-panel display). Press this button to cancel a print job or to exit the control panel menus.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM402, www.hp.com/support/ljM403.
Supported operating systems The following information applies to the printer-specific Windows PCL 6 and OS X print drivers and to the inbox software installation CD. Windows: The HP Software Installer CD installs the HP PCL.6, HP PCL 6, or HP PCL-6 driver depending on the Windows operating system along with optional software when using the full software installer. Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer.
Operating system Driver installed Notes Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specific print driver is installed for this operating system as part of the full software installation. Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. The HP PCL-6 driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.8 Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite.
Figure 1-2 Dimensions for the optional 550-sheet tray 3 3 1 1 2 3 2 3 Tray fully closed Tray fully open 1. Height 131 mm (5.1 in) 131 mm (5.1 in) 2. Depth 357 mm (14 in) 781 mm (30.8 in) 3. Width 381 mm (15 in) 381 mm (15 in) Weight 3.7 kg (8.
Printer and tray fully closed Printer and tray fully open 1. Height 345 mm (13.5 in) 372 mm (14.6 in) 2. Depth 357 mm (14 in) 781 mm (30.8 in) 3. Width 381 mm (15 in) 381 mm (15 in) Weight (with cartridges) 12.4 kg (27.3 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM402, www.hp.com/support/ljM403 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403 for HP's all-inclusive help for the printer.
2 Paper trays ● Load Tray 1 ● Load Tray 2 ● Load Tray 3 ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403.
Load Tray 1 Introduction The following information describes how to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper. CAUTION: To avoid paper jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down. HEW LETT -PAC KARD 2 2. Slide out the tray extension.
3. For long paper, flip out the tray extension to support the paper. HEW LETT -PAC KARD 2 4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size. HEW LETT -PAC KA RD 2 5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. The orientation of the paper in the tray varies depending on the paper size.
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch the paper stack but do not bend the paper. HEW LETT -PAC KA RD 2 7. 16 At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load Tray 2 Introduction The following information describes how to load paper in Tray 2 . This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper. CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper only from Tray 1. 1. ETTPACK AR Pull the tray out and lift up slightly to remove it completely from the printer. NOTE: D Do not open the tray while it is in use. 1 2 2.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used. A4 11 B5 2 4. Load paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 20 NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.
Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load Tray 3 Introduction The following information describes how to load paper in Tray 3. This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper. CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1. 1. Pull the tray out and lift up slightly to remove it completely from the printer. NOTE: RD Do not open the tray while it is in use. 1 2 3 2.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used. A4 11 B5 3 4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation on page 23 NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.
Tray 3 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load and print envelopes Introduction The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.
Replace the toner cartridge ● Introduction ● Toner-cartridge information ● Remove and replace the toner cartridge Introduction The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it. Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary.
2 1 1 Imaging drum CAUTION: 2 Do not touch the imaging drum. Fingerprints can cause print-quality problems. Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the toner cartridge 1. Press the front-door-release button.
2. Open the front door. HEW LETT- HEW LETT- PACK A PACK A RD RD 1 1 2 3. Remove the used toner cartridge from the printer. HEW LETT- PACK A RD 1 2 4. 30 Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling. 6. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. HEW LETT- PACK A RD 1 2 7. Close the front door.
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4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the product to print later or print privately ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. If the tray needs to be configured, a tray configuration message displays on the printer control panel. 9.
Additional print tasks Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs. 4. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4.
Additional print tasks Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.
Store print jobs on the product to print later or print privately ● Introduction ● Before you begin ● Set up the printer for job storage ● Create a stored job (Windows) ● Print a stored job ● Delete a stored job Introduction This section provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. Before you begin The job storage feature has the following requirements: ● A dedicated USB 2.
2. Install the USB flash drive into the rear USB port. The control panel displays a The USB drive will be formatted message. 3. Select OK to complete the procedure. Step two: Update the print driver Update the print driver in Windows 1. Click the Start button, and then click Devices and Printers. 2. Right-click on the name of the HP printer, and then select Printer properties. 3. In the Properties dialog, select the Device Settings tab. 4. Select Update Now, and then click OK.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for different software programs). NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 44 3. Click the Job Storage tab. 4. Select a Job Storage Mode option.
5. Mode Description PIN protected Job deletion Quick Copy Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later. No Manually Stored Job Store a job on the printer and allow other users to print the job at any time. Yes (optional) Manually To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: 6.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/ go/LaserJetMobilePrinting.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing.
Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. 2. If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
● iBooks ● Select third-party applications To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/LaserJetMobilePrinting. NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.
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5 Manage the printer ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Update the firmware For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.
Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the printer to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the printer CD.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
Tab or section Description Home tab ● Provides printer, status, and configuration information. Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable.
Tab or section Description Fax tab ● Receive Options: Configure how the printer handles incoming faxes. (Fax printers only) ● Phone Book: Add or delete entries in the fax phone book. ● Junk Fax List: Set fax numbers to block from sending faxes to the printer. ● Fax Activity Log: Review recent fax activity for the printer. Scan tab Configure the Scan to Network Folder and Scan to E-mail features.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from your computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the printer in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab.
Item Description File Upload Transfer files from the computer to the printer. You can upload the following types of files: ○ HP LaserJet printer command language (.PRN) ○ Portable document format (.PDF) ○ Postscript (.PS) ○ Text (.TXT) Power Management Configure the printer economy settings. Update Firmware Transfer a firmware update file to the printer. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
Item Description Scan to E-mail Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to email. (MFP printers only) Scan to Network Folder (MFP printers only) 58 Chapter 5 Manage the printer Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a network folder.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed and duplex settings Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
3. 4. ENWW ● Network Setup ● Link Speed Select one of the following options: ● Automatic: The print server automatically configures itself for the highest link speed and communication mode allowed on the network. ● 10T Full: 10 megabytes per second (Mbps), full-duplex operation ● 10T Half: 10 Mbps, half-duplex operation ● 100TX Full: 100 Mbps, full-duplex operation ● 100TX Half: 100 Mbps, half-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation Press the OK button.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After setting ● Set the Shut Down After delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
NOTE: After the printer shuts down, the power consumption is 1 watt or less. Complete the following procedure to change the Shut Down After Delay setting: 1. On the printer control panel, press the OK button. 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Shut Down After Select the time for the Shut Down After delay. NOTE: The default value is 4 hours.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware.
4. Click Download, click Run, and then click Run again. 5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 6. ENWW Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.
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6 Solve problems ● Customer support ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Solve wired network problems ● Solve wireless network problems (wireless models only) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 70 Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM402, www.hp.com/support/ljM403 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. On the printer control panel, press the OK button. 2. Select Service. 3.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. ENWW 1.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 6-5 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Experiencing frequent or recurring paper jams? ● Jam locations ● Clear paper jams in Tray 1 ● Clear paper jams in Tray 2 ● Clear paper jams in Tray 3 ● Clear paper jams in the fuser ● Clear paper jams in the output bin ● Clear paper jams in the duplexer Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams.
c. ● Service ● Cleaning Page Load plain letter or A4 paper when you are prompted, and then press the OK button. A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the page that prints. 5. Print a configuration page to test the printer. a. On the printer control panel, press the OK button. b. Open the Reports menu. c. Select Configuration Report. If none of these steps resolves the problem, the printer might need service.
Clear paper jams in Tray 1 Use the following procedure to clear paper jams in Tray 1. 1. Slowly pull the jammed paper out of the printer.
Clear paper jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. 1. ETTPACK AR Remove the tray from the printer. D 1 2 2. ETTPACK AR Remove the paper from the tray, and discard any damaged paper. D 1 2 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 2 5. ETTPACK AR Reinsert and close the tray. D 1 2 6. Press the front-door-release button.
7. Open the front door. HEW LETT- HEW LETT- PACK A RD PACK A RD 1 1 2 8. Remove the toner cartridge. HEW LETT- PACK A RD 1 2 9. 84 Lift the jam-access cover.
10. Remove any jammed paper. 11. Install the toner cartridge. HEW LETT- PACK A RD 1 2 12. Close the front door.
Clear paper jams in Tray 3 Use the following procedure to check for paper in all possible jam locations related to Tray 3. 1. Remove the tray from the printer. RD 1 2 3 2. Remove the paper from the tray, and discard any damaged paper. RD 1 2 3 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 3 5. Reinsert and close the tray. RD 1 2 3 6. Press the front-door-release button.
7. Open the front door. HEW LETT- HEW LETT- PACK A RD PACK A RD 1 1 2 3 8. Remove the toner cartridge. HEW LETT- PACK A RD 1 2 9. 88 Lift the jam-access cover.
10. Remove any jammed paper. 11. Install the toner cartridge. HEW LETT- PACK A RD 1 2 12. Close the front door. HEW LETT- HEW LETT- PACK A PACK A RD RD 1 1 2 3 Clear paper jams in the fuser Use the following procedure to check for paper in all possible jam locations in the fuser area.
1. Press the front-door-release button. HEW LETT -PAC KA RD 1 2 2. Open the front door. HEW LETT- HEW LETT- PACK A PACK A RD RD 1 1 2 3. Remove the toner cartridge.
4. Lift the jam-access cover. 5. Remove any jammed paper.
6. Install the toner cartridge. HEW LETT- PACK A RD 1 2 7. Close the front door.
Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin. 1. If paper is visible in the output bin, grasp the leading edge and remove it. HEW LETT -PAC KA RD 1 2 2. Open the rear door.
94 3. Remove any jammed paper from the rear door area. 4. Close the rear door.
Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. 1. Completely remove Tray 2 from the printer. ETTPACK AR D 1 2 2. Push the green button to release the duplex pan. 1 3. Remove any jammed paper.
4. Close the duplex pan. 5. Reinsert Tray 2.
Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check the toner-cartridge status ● Clean the printer ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Check the EconoMode settings ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
Clean the printer Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page. 1. On the printer control panel, press the OK button. 2. Open the following menus: 3. ● Service ● Cleaning Page Load plain letter or A4 paper when you are prompted, and then press the OK button.
Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. ● Do not place the printer in a confined space, such as a cabinet. ● Place the printer on a sturdy, level surface.
Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.
HP UPD PCL 5 HP UPD PCL 6 102 Chapter 6 Solve problems ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet printers ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the printer to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple pr
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
Solve wireless network problems (wireless models only) ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network.
5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network.
Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
Index A accessories ordering 26 part numbers 26 acoustic specifications 11 AirPrint 48 Android devices printing from 49 B bin, output locating 2 browser requirements HP embedded Web Server 53 C cartridge replacing 28 checklist wireless connectivity 105 cleaning paper path 99 control panel locating 2 customer support online 70 D defaults, restoring 71 deleting stored jobs 45 dimensions, printer 9 double-sided printing Mac 39 Windows 36 drivers, supported 7 duplex printing Mac 39 ENWW HP ePrint software 48
lock formatter 62 M Macintosh HP Utility 56 maintenance kits part numbers 26 manual duplex Mac 39 Windows 36 memory included 6 memory chip (toner) locating 28 mobile printing Android devices 49 mobile printing solutions 6 mobile printing, software supported 8 multiple pages per sheet printing (Mac) 40 printing (Windows) 36 N Near Field Communication printing 46 Netscape Navigator, versions supported HP embedded Web Server 53 network password, changing 62 password, setting 62 network duplex settings, chang
status, viewing with HP Utility for Mac 56 using when low 72 supplies status checking 98 supplies status page printing 98 support online 70 system requirements HP Embedded Web Server 53 T technical support online 70 toner amount remaining 98 toner cartridge components 28 low threshold settings 72 part numbers 26 replacing 28 using when low 72 toner cartridges part numbers 26 transparencies printing (Windows) 36 Tray 1 jams 81 loading 14 loading envelopes 24 Tray 2 jams 82 loading 18 Tray 3 jams 86 loading 2
112 Index ENWW
