LaserJet Pro MFP M25-M27 User Guide M25-M27 www.hp.
HP LaserJet Pro MFP M25-M27 User Guide
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Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Printer views .............................................................................................................................................................................. 2 Printer front view .............................................................................
Toner-cartridge information ............................................................................................................................ 21 Remove and replace the toner cartridge ....................................................................................................... 22 4 Print ..........................................................................................................................................................................................................
Configure IP network settings .............................................................................................................................................. 55 Introduction ........................................................................................................................................................ 55 Printer sharing disclaimer ................................................................................................................................
Check the paper-type setting for the print job ............................................................................................. 85 Check the paper type setting (Windows) .................................................................................. 85 Check the paper type setting (OS X) .......................................................................................... 85 Check toner-cartridge status ....................................................................................
1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp.
Printer views Printer front view 1 2 3 6 5 4 1 Output bin 2 Scanner 3 Power on/off button 4 Control panel (tilts up for easier viewing and type varies by model) 5 Short-paper extender tool 6 Input tray Printer back view 1 2 3 4 2 1 Slot for cable-type security lock 2 Hi-Speed USB 2.
3 Ethernet port 4 Power connection LED control-panel view (M26a models) 2 3 4 5 1 6 7 11 10 9 1 Control panel LED display This screen displays numerical information for copy jobs. 2 Up and Down buttons Use these buttons to increase or decrease the value that appears on the display. 3 Reduce/Enlarge copy light Indicates the copy-size reduction or enlargement feature that is active. 4 Darker/Lighter copy light Indicates the copy-darkness feature is active.
LCD control-panel view (M26nw models) 3 2 1 4 5 6 13 7 12 1 Wireless 11 10 9 8 Use this button to navigate the open the Wireless menu and wireless status information. button (wireless models only) 2 Setup 3 Left arrow 4 OK button Use this button to open the Setup menu. button Use this button to navigate through the menus or to decrease a value that appears on the display button Use the OK button for the following actions: ● Open the control-panel menus.
10 Number of Copies Use this button to set the number of copies to be produced. button 11 12 13 ENWW Back arrow Start Copy ePrint button button button Use this button for the following actions: ● Exit the control-panel menus. ● Scroll back to a previous menu in a submenu list. ● Scroll back to a previous menu item in a submenu list (without saving changes to the menu item). Use this button to start a copy job. Use this button to open the Web Services menu.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM25-M27mfp. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating-environment range Technical specifications See www.hp.com/support/ljM25-M27mfp for current information.
Supported operating systems The following information applies to the printer-specific Windows PCLmS and OS X print drivers. Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information. OS X: Mac computers are supported with this printer. Download HP Easy Start either from the printer installation CD or from 123.hp.
Operating system Print driver installed Windows Server 2012, 64–bit and R2, 64–bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. OS X 10.9 Mavericks, 10.10 Yosemite, and 10.11 El Capitan The OS X print driver and print utility are available for download from either the installation CD or 123.hp.com. Notes Download HP Easy Start either from the printer installation CD or from 123.hp.
Printer dimensions 1 1 2 3 2 3 Printer fully closed Printer fully open 1. Height 254 mm (10 in) 410 mm (16.1 in) 2. Width 420 mm (16.5 in) 420 mm (16.5 in) 3. Depth 266 mm (14.4 in) 365 mm (17.2 in) Weight (with cartridges) 8.2 kg (18.1 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM25-M27mfp for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM25-M27mfp for HP's all-inclusive help for the printer.
2 Paper trays ● Load the input tray ● Load the input tray ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp.
Load the input tray NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the printer at one time. 12 1. If it is not already open, open the input tray. 2. Adjust the paper width and length guides outward.
3. Load the paper face-up with the top forward in the input tray. The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below. 4. Adjust the paper guides inward until they are snug against the paper.
Paper type Duplex mode How to load paper Preprinted or letterhead 1-sided printing or 2-sided printing Face-up Top edge leading into the printer 12 3 Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the printer 12 3 14 Chapter 2 Paper trays ENWW
Load the input tray ENWW Load the input tray 15
Tray adjustment for small paper sizes To print on paper shorter than 185 mm (7.3 in), use the short-paper extender to modify the input tray. 16 1. Remove the short-paper extender tool from the storage slot on the right side of the input area. 2. Attach the tool to the paper length guide on the input tray. 3. Load the paper into the tray, and then adjust the paper guides until they are snug against the paper.
4. Push the paper into the product until it stops, and then push the paper length guide in so the extender tool supports the paper. 5. When finished printing on short paper, remove the short-paper extender tool from the input tray, and then place it in the storage slot.
Load and print envelopes Introduction The following information describes how to print and load envelopes. For the best performance, only 5 mm (. 2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be loaded into the input tray. To print envelopes, follow these steps to select the correct settings in the print driver. Print envelopes 1. From the software program, select the Print option. 2.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
Replace the toner cartridge ● Introduction ● Toner-cartridge information ● Remove and replace the toner cartridge Introduction The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it. Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary.
1 2 1 Imaging drum CAUTION: 2 Do not touch the imaging drum. Fingerprints can cause print-quality problems. Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the toner cartridge 1. 22 Lift the scanner assembly.
2. Remove the used toner cartridge from the printer. 3. Remove the new toner cartridge package from the bag. Place the used toner cartridge in the bag for recycling. 4. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge. CAUTION: Do not touch the shutter or the surface of the roller.
24 5. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartridge box to return for recycling. 6. Install the new toner cartridge until it is firmly seated. 7. Close the scanner assembly.
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: 26 The name of the button varies for different software programs. 3. Click or tap the tabs in the print driver to configure the available options. 4.
Manually print on both sides (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Layout tab.
28 4. Select the appropriate duplex option from the Print on Both Sides Manually drop-down list, and then click or tap the OK button. 5. In the Print dialog box, click or tap the OK button to print the job. The product will print the first side of all the pages in the document first. 6. Retrieve the printed stack from the output bin, and place it with the printed-side facing down, top edge first in the input tray. 7. At the computer, click or tap the OK button to print the second side of the job.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Layout tab.
30 4. Select the correct Orientation option from the drop-down list. 5. Select the correct number of pages per sheet from the Pages per sheet drop-down list, and then click or tap the Advanced button. 6. Select the correct Pages per Sheet Layout option from the drop-down list.
7. Select the correct Page Borders option from the drop-down list, click or tap the OK button to close the Advanced Options dialog box, and then click or tap the OK button to close the Properties or Preferences dialog box. 8. In the Print dialog box, click or tap the OK button to print the job. Select the paper type (Windows) 1. From the software program, select the Print option. 2.
32 3. Click or tap the Paper/Quality tab. 4. From the Media: drop-down list, select the correct paper type, and then click or tap the OK button to close the Properties or Preferences dialog box. 5. In the Print dialog box, click the OK button to print the job.
Additional printing information Go to www.hp.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver.
Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6.
Additional print tasks Go to www.hp.com/support/ljM25-M27mfp.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
1 1 LCD control panel 1. LCD control panels: On the printer control panel, press the Setup 2. Open the following menus: 3. ● Network Setup ● Wireless Menu ● Wireless Direct button. Select the On option, and then press the OK button. The product saves the setting and then returns the control panel to the Wireless Direct Settings menu.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Step two: Change the Wireless Direct name 1. Click the Networking tab. 2.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 3. Click the HP Web Services tab, and then click Enable.
5 Copy ● Make a copy ● Copy on both sides (duplex) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp.
Make a copy NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 LCD control panel LED control panels 1. Load the document on the scanner glass according to the indicators on the product. 2. Close the scanner. 3. At the product control panel, press the Setup button, and make sure that the Number of Copies light is on. 4. Press the arrow buttons to adjust the number of copies. 5. Press the Start Copy button to start copying. LCD control panels 42 1.
Copy on both sides (duplex) Copy on both sides manually NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 LCD control panel LED and LCD control panels: ENWW 1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upperleft corner of the glass. Close the scanner. 2. Press the Start Copy 3.
44 Chapter 5 Copy ENWW
6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (OS X) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp.
Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the computer, click Start, and then click Programs (or All Programs in Windows XP). 3. Click HP, and then select your printer. 4.
Scan by using the HP Scan software (OS X) Use the HP Scan software to initiate scanning from software on your computer. ENWW 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Easy Scan, which is located inside the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save them to a file.
48 Chapter 6 Scan ENWW
7 Manage the printer ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● Update the firmware For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp.
Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the printer to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the printer CD.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server.
Tab or section Description Home tab ● Provides printer, status, and configuration information. Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from your computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility From the Finder, click Applications, click HP, and then click HP Utility. If HP Utility is not included, use the following procedure to open it: 1. At the computer, open the Apple Fax icon or the Print & Scan icon.
Menu Item Description Network Settings Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings. Supplies Management Configure how the product should behave when supplies are nearing the end of their estimated life. Trays Configuration Change the paper size and type for each of the trays. Additional Settings Open the HP Embedded Web Server (EWS) for the product. NOTE: 54 Chapter 7 Manage the printer USB connections are not supported.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. Assign or change the system password using the Embedded Web Server ● Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.
3. In the area labeled Product Security, enter the password in the Password field. 4. Re-enter the password in the Confirm Password field. 5. Click the Apply button. NOTE: 58 Make note of the password and store it in a safe place.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After Inactivity setting ● Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
Set the Sleep/Auto Off After Inactivity setting Use the control panel menus to set the amount of idle time before the printer enters sleep mode. Complete the following procedure to change the Sleep/Auto Off After setting: NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 LCD control panel LED control panels: 1. Open the HP Embedded Web Server (EWS): a. Open the Start menu, and then select Programs or All Programs. b.
NOTE: After the printer shuts down, the power consumption is 1 watt or less. Complete the following procedure to change the Shut Down After Delay setting: NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 LCD control panel LED control panels: 1. Open the HP Embedded Web Server (EWS): a. Open the Start menu, and then select Programs or All Programs. b. Open the HP group, open the printer group, and then select HP Device Toolbox. 2.
Complete the following procedure to change the Delay Shut Down setting: NOTE: The steps vary according to the type of control panel. 1 2 1 LED control panel 2 LCD control panel LED control panels 1. Open the HP Embedded Web Server (EWS): a. Open the Start menu, and then select Programs or All Programs. b. Open the HP group, open the printer group, and then select HP Device Toolbox. 2. Click the System tab, and then select the Energy Settings page. 3.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com.
64 Chapter 7 Manage the printer ENWW
8 Solve problems ● Customer support ● Interpret control-panel light patterns (LED model only) ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Solve paper feed or jam problems ● Clear paper jams ● Improve print quality ● Improve copy and scan image quality ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publicatio
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 66 Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM25-M27mfp Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Interpret control-panel light patterns (LED model only) If the printer requires attention, an error code appears on the control-panel display. Table 8-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 8-2 Control-panel light patterns Light status ENWW Error code State of the product Action All lights are off. The printer is turned off or in low power mode. Press the power button to turn on the printer. Ready and attention lights blink.
Table 8-2 Control-panel light patterns (continued) Light status Error code State of the product Action Attention light is blinking. E0 Paper is jammed in the printer. Clear the jam. E1 The input tray is empty. Load the tray. E2 A door is open. Verify that the toner-cartridge door is fully closed. E4 The toner cartridge is very low. Press the Start Copy button to continue or replace the toner cartridge. E5 The toner cartridge is very low. Replace the toner cartridge.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. NOTE: The steps vary according to the type of control panel.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
3. ● Black Cartridge ● Very Low Setting Select one of the following options: ● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to continue printing. ● Select the Stop option to set the printer to stop printing until you replace the toner cartridge. ● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing.
Solve paper feed or jam problems Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● Solve paper feed or jam problems Solve paper feed or jam problems If the product has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences.
1. If paper has jammed in the product, clear the jam and then print a configuration page to test the product. 2. Check that the tray is configured for the correct paper size and type on the product control panel. Adjust paper settings if necessary. 3. Turn the product off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the product. LED control panel a. Click the Start button, and then click the Programs item. b.
74 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time. 8. Verify that the tray is configured correctly for the paper type and size. 9. Make sure the printing environment is within recommended specifications.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product. ● Paper jam locations ● Clear jams from the input tray ● Clear jams in the toner-cartridge area ● Clear jams in the output bin Paper jam locations 1 2 3 1 Toner cartridge area 2 Output bin 3 Input tray Clear jams from the input tray When a jam occurs, the Attention on LCD control panels.
76 1. Remove any loose paper from the input tray. 2. Lift the scanner assembly. 3. Lift the top cover.
4. Remove the toner cartridge. 5. Remove any visible jammed paper in the input tray area. Use both hands to remove jammed paper to avoid tearing the paper. 6. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper.
7. Insert the toner cartridge. 8. Lower the top cover. 9. Lower the scanner assembly. Clear jams in the toner-cartridge area When a jam occurs, the Attention on LCD control panels.
1. Lift the scanner assembly. 2. Lift the top cover. 3. Remove the toner cartridge.
80 4. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper. 5. Insert the toner cartridge.
6. Lower the top cover. 7. Lower the scanner assembly. Clear jams in the output bin When a jam occurs, the Attention on LCD control panels. 1. light blinks repeatedly on LED control panels, and a jam message displays Remove any visible jammed paper from the output bin area. Use both hands to remove jammed paper to avoid tearing the paper.
82 2. Lift the scanner assembly. 3. Lift the top cover. 4. Remove the toner cartridge.
5. Remove any jammed paper from the tonercartridge area. 6. Insert the toner cartridge.
84 7. Lower the top cover. 8. Lower the scanner assembly.
Improve print quality Introduction If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
3. ● Reports ● Supplies status Use the arrow keys to select Print Supplies status page, and then press the OK button. Clean the printer Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause printquality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page. NOTE: The steps vary according to the type of control panel.
Visually inspect the toner cartridge and imaging drum Follow these steps to inspect each toner cartridge and imaging drum. 1. Remove the toner cartridge and imaging drum from the printer. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4.
Follow these steps if the entire page is too dark or too light. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab, and then locate the Quality Settings area. 4. 88 ● If the entire page is too dark, select the EconoMode setting. ● If the entire page is too light, select the FastRes 1200 setting. Click the OK button to close the Document Properties dialog box.
Improve copy and scan image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Check the paper settings ● Optimize for text or pictures ● Edge-to-edge copying Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals.
LCD control panel 1. On the product control panel, press the Setup 2. Open the following menus: ● System Setup ● Paper Setup button. 3. Select Def. paper size. 4. Select the name of the paper size that is in the input tray, and then press the OK button. 5. Select the Def. paper type. 6. Select the name of the paper type that is in the input tray, and then press the OK button. Optimize for text or pictures 1 1 LCD control panel LCD control panels 1.
Considerations for printing or scanning documents with cropped edges: ENWW ● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner indicated by the icon on the scanner. Recopy or scan in this position. ● When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce the image so the copy is not cropped.
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network.
5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network.
1 1 LCD control panel LCD control panels 1. On the printer control panel, press the Setup 2. Open the following menus: 3. ● Self Diagnostics ● Run Wireless Test button. Press the OK button to start the test. The printer prints a test page that shows test results.
98 Chapter 8 Solve problems ENWW
Index A accessories ordering 20 part numbers 20 acoustic specifications 9 Android devices printing from 40 B browser requirements HP Embedded Web Server 51 C cartridge replacing 21 checklist wireless connectivity 94 cleaning glass 89 paper path 86 control panel LED 3 LED light patterns 67 locating 2 copying edges of documents 90 multiple copies 42 optimizing for text or pictures 90 setting paper size and type 89 single copies 42 two-sided documents 43 customer support online 66 D defaults, restoring 69 dim
memory chip (toner) locating 21 mobile printing Android devices 40 mobile printing solutions 6 mobile printing, software supported 8 multiple pages per sheet printing (Mac) 35 printing (Windows) 29 N Netscape Navigator, versions supported HP Embedded Web Server 51 network installation 50 networks installing the printer 50 supported 6 number of copies, changing 42 O on/off button, locating 2 online support 66 operating systems (OS) supported 6 operating systems, supported 7 ordering supplies and accessories
W Web browser requirements HP Embedded Web Server 51 Web sites customer support 66 weight, printer 9 Wi-Fi Direct printing 37 Wireless Direct printing 8 wireless network troubleshooting 94 wireless network interference 97 ENWW Index 101
102 Index ENWW
