Color LaserJet Pro MFP M377 User Guide M377dw www.hp.
HP Color LaserJet Pro MFP M377 User Guide
Copyright and License Trademark Credits © Copyright 2015 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product overview .......................................................................................................................................... 1 Product views ........................................................................................................................................................ 2 Printer front view ................................................................................................................................
3 Supplies, accessories, and parts ................................................................................................................... 23 Order supplies, accessories, and parts ............................................................................................................... 24 Ordering ............................................................................................................................................. 24 Supplies and accessories .........................
Android embedded printing .............................................................................................................. 49 Use walk-up USB printing .................................................................................................................................... 50 Introduction ....................................................................................................................................... 50 Step one: Access USB files on the printer .................
Step three: Add contacts to the E-mail Address Book ................................................... 72 Step four: Configure the default E-mail Options ........................................................... 72 Set up the Scan to E-mail feature on a Mac ...................................................................................... 73 Step one: Access the HP Embedded Web Server (EWS) .................................................
8 Solve problems ........................................................................................................................................... 97 Customer support ................................................................................................................................................ 98 Control panel help system ..................................................................................................................................
Try a different print driver .............................................................................................................. 128 Improve copy and scan image quality .............................................................................................................. 130 Introduction ..................................................................................................................................... 130 Check the scanner glass for dirt and smudges .....................
1 Product overview ● Product views ● Product specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP.
Product views ● Printer front view ● Printer back view ● Control-panel view Printer front view 2 1 11 10 9 3 8 7 6 5 2 4 1 Scanner 2 Document feeder 3 Regulatory label (inside the front door) 4 Tray 2 5 Tray 1 6 Power on/off button 7 Front door (provides toner cartridge access) 8 Output bin extension 9 Output bin 10 Walk-up USB port (for printing and scanning without a computer) 11 Touchscreen control panel (tilts up for easier viewing) Chapter 1 Product overview ENWW
Printer back view 1 6 5 2 3 4 ENWW 1 Front door release button 2 USB port for job storage 3 USB port for direct connection to a computer 4 Ethernet port 5 Duplexer door (provides access to jams) 6 Power connection Product views 3
Control-panel view 1 2 5 4 3 1 Touchscreen Provides access to menus, help animations, and printer information. 2 Home page screen indicator The display indicates which Home screen the control panel is currently displaying.
Home screen layout The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the printer control panel. NOTE: The features that appear on the Home screen can vary, depending on the printer configuration. 1 10 2 8 9 7 6 5 4 3 1 Reset button Touch this button to reset any temporary job settings to the default printer settings.
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. menu. Swipe Scroll 6 Chapter 1 Product overview Touch the screen and then move the finger horizontally to move the screen sideways.
Product specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/colorljM377MFP.
Supported operating systems The following information applies to the printer-specific Windows PCL 6 and OS X print drivers. Windows: The HP Software Installer installs the HP PCL.6, HP PCL-6, or HP PCL 6 driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information. OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.
Operating system Print driver installed Notes Windows Server 2008 SP2, 32bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation. Windows Server 2008 SP2, 64bit The HP PCL 6 printer-specific print driver is installed for this operating system as part of the basic software installation.
● Google Cloud Print ● AirPrint ● Android Printing Printer dimensions Figure 1-1 Dimensions for the base model 3 3 1 1 2 10 2 Printer fully closed Printer fully open 1. Height 399.8 mm (15.74 in) 656 mm (25.83 in) 2. Depth 472.3 mm (18.59 in) 1124.4 mm (44.27 in) 3. Width 415.4 mm (16.35 in) 415.4 mm (16.35 in) Weight (with cartridges) 23.2 kg (51.
Figure 1-2 Dimensions for printer with optional Tray 3 3 3 1 1 2 2 Printer fully closed Printer fully open 1. Height 531.8 mm (20.93 in) 788 mm (31.02 in) 2. Depth 472.3 mm (18.59 in) 1124.4 mm (44.27 in) 3. Width 415.4 mm (16.35 in) 415.4 mm (16.35 in) Weight (with cartridges) 28.4 kg (62.61 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/colorljM377MFP for current information.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM377MFP for HP's all-inclusive help for the printer.
2 Paper trays ● Load paper into Tray 1 (multipurpose tray) ● Load paper into Tray 2 ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP.
Load paper into Tray 1 (multipurpose tray) Introduction Use Tray 1 to print single-page documents, documents that require multiple paper types, or envelopes. ● Load paper into Tray 1 (multipurpose tray) ● Tray 1 paper orientation Load paper into Tray 1 (multipurpose tray) 14 1. Open Tray 1. 2. Press the tab on the right paper guide to move the paper width guides outward, and then slide out the tray extension.
3. Place the paper stack in the tray, and then adjust the side guides so that they lightly touch the stack, but do not bend it. For information about how to orient the paper, see Tray 1 paper orientation on page 16. 4. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from Tray 1.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load paper into Tray 2 Introduction The following information describes how to load paper in Tray 2. ● Load paper into Tray 2 ● Tray 2 paper orientation Load paper into Tray 2 1. Open the tray. 2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used.
3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray. NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately 51 mm (2 in). 4. 18 Load paper into the tray.
5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 6. After making sure that the paper stack is below the tray full indicator, close the tray.
Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load and print envelopes Introduction The following information describes how to print and load envelopes. For the best performance, only 5 mm (. 2 in) of envelopes (4 to 6 envelopes) should be loaded into Tray 1, and only 10 envelopes should be loaded into Tray2. To print envelopes using either Tray 1 or Tray 2, follow these steps to select the correct settings in the print driver. Print envelopes 1. From the software program, select the Print option. 2.
Envelope orientation Load envelopes in Tray 1 face up, with the short, postage end leading into the printer. Load envelopes in Tray 2 face up, with the short, postage end leading into the printer.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair.
Replace the toner cartridges Introduction This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/ go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
12 2 1 1 33 1 Handle 2 Imaging drum 3 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner cartridge box. Remove and replace the toner cartridges 1. Open the front door by pressing the button on left panel.
28 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
5. Remove the toner cartridge from the opened packaging shell. 6. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily.
30 8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer. 9. Close the toner cartridge drawer.
10. Close the front door. 11. Pack the used toner cartridge into the packaging that the new cartridge came in. In the U.S., a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label. 1 2 Adhere the pre-paid shipping label to the box, and then return the used cartridge to HP for recycling (where available). http://www.hp.
32 Chapter 3 Supplies, accessories, and parts ENWW
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the product to print later or print privately ● Mobile printing ● Use walk-up USB printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 36 3. Click or tap the Finishing tab. 4. Select the Print on both sides (manually) check box.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4.
Instructions are available for performing specific print tasks, such as the following: 38 ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document Chapter 4 Print ENWW
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs. 4. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4.
ENWW ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document Print tasks (OS X) 41
Store print jobs on the product to print later or print privately ● Introduction ● Before you begin ● Set up the printer for job storage ● Create a stored job (Windows) ● Print a stored job ● Delete a stored job Introduction This section provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. Before you begin The job storage feature has the following requirements: ● A dedicated USB 2.
2. Install the USB flash drive into the rear USB port. The control panel displays a The USB drive will be formatted message. 3. Select OK to complete the procedure. NOTE: This procedure deletes all data on the USB flash drive. Step two: Update the print driver Update the print driver in Windows 1. Click the Start button, and then click Devices and Printers. 2. Right-click on the name of the HP printer, and then select Printer properties. 3. In the Properties dialog, select the Device Settings tab.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for different software programs). NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 44 3. Click the Job Storage tab. 4. Select a Job Storage Mode option.
5. Mode Description PIN protected Job deletion Quick Copy Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later. No Manually Stored Job Store a job on the printer and allow other users to print the job at any time. Yes (optional) Manually To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: 6.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/ go/LaserJetMobilePrinting.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing. The Wi-Fi Direct Name is also available by touching the Connection Information icon from the Home screen on the printer control panel, and then touching the Wi-Fi Direct icon.
3. ● ePrint ● Settings ● Enable Web Services Touch the Print button to read the terms of use agreement. Touch the OK button to accept the terms of use and enable HP Web Services The printer enables Web Services, and then prints an information page. The information page contains the printer code that necessary to register the HP printer at HP Connected. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. 4.
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/LaserJetMobilePrinting. NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.
Use walk-up USB printing Introduction This printer features walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .cht and .CHT ● .pxl ● .pcl and .PCL ● .ps and .PS ● .doc and .docx ● .ppt and .pptx Step one: Access USB files on the printer 1. Insert the USB flash drive into the walk-up USB port on the printer. 2.
4. Select Print to print the document. 5. Retrieve the printed job from the output bin, and remove the USB flash drive. Option two: Print photos ENWW 1. To print photos, select View and Print Photos. 2. Select the preview image of each photo to be printed, and then select Done. 3. When the summary screen opens, the following settings can be adjusted: ● Image Size ● Paper Size ● Paper Type ● Number of Copies ● Output Color (color printers only) ● Lighter/Darker 4.
52 Chapter 4 Print ENWW
5 Copy ● Make a copy ● Copy on both sides (duplex) ● Additional copy tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP.
Make a copy 54 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product control panel, touch the Copy 3. To optimize copy quality for different types of documents, touch the Settings button, and then scroll to and touch the Optimize button. Swipe the control panel screen to scroll through the options, and then touch an option to select it. The following copy-quality settings are available: button.
Copy on both sides (duplex) Copy on both sides manually ENWW 1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upperleft corner of the glass. Close the scanner. 2. From the Home screen on the product control panel, touch the Copy 3. Touch the Settings button. 4. Scroll to and touch the Two-Sided button. 5. Swipe through the options, and then touch an option to select it. 6. Touch the Black or Color button to start copying. 7.
Additional copy tasks Go to www.hp.com/support/colorljM377MFP.
6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (OS X) ● Scan to a USB flash drive ● Set up the Scan to Network Folder feature ● Scan to a network folder ● Set up the Scan to E-mail feature ● Scan to email ● Additional scan tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP.
Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 1. Load the document in the document feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, click Start, and then click Programs (or All Programs in Windows XP). 3. Click HP, and then select your printer. 4.
Scan by using the HP Scan software (OS X) Use the HP Scan software to initiate scanning from software on your computer. ENWW 1. Load the document in the document feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Scan, which is located in the HP folder inside the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save them to a file.
Scan to a USB flash drive 1. Load the document on the scanner glass or into the document feeder according to the indicators on the printer. 2. Insert a USB flash drive into the walk-up USB port. 3. The USB Flash Drive menu opens with the following options: ● Print Documents ● View and Print Photos ● Scan to USB Drive 4. Select Scan to USB Drive. 5. When the summary screen opens, the following settings can be adjusted: 6.
Set up the Scan to Network Folder feature ● Introduction ● Before you begin ● Method one: Use the Scan to Network Folder Wizard (Windows) ● Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ● Set up the Scan to Network Folder feature on a Mac Introduction The printer has a feature that enables it to scan a document and save it to a network folder.
a. Enter the file path manually. b. Click the Browse button and navigate to the folder location. c. Complete the following task to create a shared folder: i. Click Share Path. ii. In the Manage Network Shares dialog, click New. iii. In the Share Name field, enter the name to display for the shared folder. iv. To complete the Folder Path field, click the Browse button, and then select one of the following options. Click OK when done. ● Navigate to an existing folder on the computer.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. e. In the Filename Prefix field, enter a file name prefix (e.g., MyScan). 10. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. If the settings are correct, click the Save and Test button to test the configuration. 11.
8. To require a PIN to be entered on the printer control panel before the printer can send a file to a network folder, complete the following fields in the Secure the Folder Access with a PIN area: a. In the PIN (Optional) field, enter a four digit PIN. b. In the Confirm PIN field, re-enter the four digit PIN. NOTE: HP recommends creating a PIN to secure the destination folder. NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent to the network folder.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
NOTE: HP recommends creating a PIN to secure the destination folder. NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent to the network folder. 9. In the Scan Settings area, complete the following fields: a. From the Scan File Type drop-down, select the default file format scanned files. b. From the Scan Paper Size drop-down, select the default paper size for scanned files. c.
Scan to a network folder Use the printer control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer control panel, touch the Scan 3.
Set up the Scan to E-mail feature ● Introduction ● Before you begin ● Method one: Use the Scan to Email Wizard (Windows) ● Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ● Set up the Scan to E-mail feature on a Mac Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses.
1. Click Start, and then click Programs. 2. Click HP, click the name of the printer, and then click Scan to E-mail Wizard. NOTE: If the Scan to E-mail Wizard option is not available, use Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) on page 69 3. In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens. 4. On the 1. Start page, enter the sender’s email address in the Email Address field. 5.
● Step two: Configure the Scan to E-mail feature ● Step three: Add contacts to the E-mail Address Book ● Step four: Configure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name. 2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard.
a. In the SMTP Server field, enter the address of the SMTP server. b. In the SMTP Port field, enter the SMTP port number. NOTE: In most cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number, and SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a. In the Contact Name field, enter the name of the new email contact. b. In the Contact E-mail Address, enter the email address of the new email contact. c. Click Add/Edit. To create an email group, complete the following task: a. Click New Group. b.
Set up the Scan to E-mail feature on a Mac ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Scan to E-mail feature ● Step three: Add contacts to the E-mail Address Book ● Step four: Configure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS) Use one of the following methods to open the Embedded Web Server (EWS) interface. Method one: Use a Web browser to open the HP Embedded Web Server (EWS) 1.
8. a. In the Your E-mail Address field, enter the sender’s email address for the new outgoing email profile. b. In the Display Name field, enter the sender’s name. This is the name that will display on the printer control panel. In the SMTP Server Settings area, complete the following fields: a. In the SMTP Server field, enter the address of the SMTP server. b. In the SMTP Port field, enter the SMTP port number. NOTE: In most cases, the default port number does not need to be changed.
● Save and Test: Select this option to save the information and test the connection. ● Save Only: Select this option to save the information without testing the connection. ● Cancel: Select this option to quit the configuration without saving. Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a.
c. 76 Chapter 6 Scan iv. From the Output Color drop-down, select Black & White or Color. v. In the File Name Prefix field, enter a file name prefix (e.g., MyScan). Click Apply.
Scan to email Use the printer control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2.
Additional scan tasks Go to www.hp.com/support/colorljM377MFP.
7 Manage the product ● Use HP Web Services applications ● Change the product connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Product security features ● Energy-conservation settings ● HP Web Jetadmin ● Update the firmware For more information: The following information is correct at the time of publication.
Use HP Web Services applications HP Web Services applications provide useful content that can be automatically downloaded from the Internet to the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document storage. To activate these applications and schedule the downloads, go to the HP Connected Web site at www.hpconnected.com NOTE: To use this feature, the printer must be connected to a wired or wireless network and have Internet access.
Change the product connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop or the Programs group (depending on the operating system) to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
Tab or section Description Home tab ● Provides printer, status, and configuration information. Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable.
Tab or section Description Scan tab Configure the Scan to Network Folder and Scan to E-mail features. (MFP models only) ● Network Folder Setup: Configure folders on the network to which the printer can save a scanned file. ● Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature. ● Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the printer. ● Default SMTP Configuration: Configure the SMTP Server information.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from your computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the printer in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab.
Item Description File Upload Transfer files from the computer to the printer. You can upload the following types of files: ◦ HP LaserJet printer command language (.PRN) ◦ Portable document format (.PDF) ◦ Postscript (.PS) ◦ Text (.TXT) Power Management Configure the printer economy settings. Update Firmware Transfer a firmware update file to the printer. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed and duplex settings Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers.
a. From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected display the IP address or host name. b. button or the Network Wi-Fi ON button to Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle. 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: 3. 4. ENWW ● Network Setup ● Link Speed Select one of the following options: ● Automatic: The print server automatically configures itself for the highest link speed and communication mode allowed on the network.
Product security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ● Assign or change the system password using the Embedded Web Server Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After setting ● Set the Shut Down After delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
Set the Shut Down After delay and configure the printer to use 1 watt or less of power Use the control panel menus to set the amount of time before the printer shuts down. NOTE: After the printer shuts down, the power consumption is 1 watt or less. Complete the following procedure to change the Shut Down After Delay setting: 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: 3.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware.
4. Click Download, click Run, and then click Run again. 5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 6. ENWW Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.
96 Chapter 7 Manage the product ENWW
8 Solve problems ● Customer support ● Control panel help system ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Product does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Improve copy and scan image quality ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 98 Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/colorljM377MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. From the Home screen on the printer control panel, swipe until the Setup menu displays.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Product does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 8-5 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. 3. Close the document feeder access cover.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product.
c. Touch the Cleaning Page button. d. Load plain letter or A4 paper when you are prompted. Wait until the process is complete. Discard the page that prints. 5. Print a configuration page to test the product. a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch icon to open the menu. the Setup b. Open the Reports menu. c. Select Configuration Report. If none of these steps resolves the problem, the product might need service. Contact HP customer support.
Clear paper jams in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the document-feeder cover. 2. Remove any jammed paper. 3. Close the scanner lid.
4. Lift the document feeder input tray to provide better access to the document feeder output bin, and then remove any jammed paper from the output area. 5. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. 6. Lower the scanner lid. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper. Clear paper jams in Tray 1 When a jam occurs, the control panel displays an animation that assists in clearing the jam. NOTE: If the sheet tears, remove all fragments before resuming printing. 1. If you can see the jammed sheet in Tray 1, remove the jammed sheet by pulling it straight out. 2. If you cannot see the jammed sheet, close Tray 1, and then remove Tray 2.
3. At the left side of the Tray 2 cavity, press the tab to lower the tray plate, and then remove any paper. Remove the jammed sheet by gently pulling it straight out. 4. Push the tray plate back up into place.
5. Reinstall Tray 2. 6. Reopen Tray 1 and load paper into the tray.
Clear paper jams in Tray 2 Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Pull the tray completely out of the printer. 2. Remove any jammed or damaged sheets of paper. 3. Reinsert and close Tray 2.
Clear paper jams in the rear door and the fuser area Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 1. Open the rear door.
2. Gently pull out any jammed paper from the rollers in the rear door area. 3. Close the rear door.
Clear paper jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it.
Clear paper jams in the duplexer (duplex models only) Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. At the rear of the printer, open the duplexer. 2. Remove any jammed or damaged sheets of paper. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 3. Close the duplexer.
Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Clean the product ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Adjust color settings (Windows) ● Calibrate the printer to align the colors ● Check the EconoMode settings ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order pre
Check the paper type setting (OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
Clean the product Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page. 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4.
Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary. 6. Touch the OK button to save the new settings. Adjust color settings (Windows) Follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors on the printed page are not satisfactory. Change the color theme 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3.
● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independently from other settings. Click the Settings button to open the manual color-adjustment window. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6. Click the Print in Grayscale option to print a color document in black and shades of gray.
● Select the 600 dpi option. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option. ● Clear the EconoMode check box to disable it. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.
HP UPD PCL 5 HP UPD PCL 6 ENWW ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet printers ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the printer to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferr
Improve copy and scan image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue.
Eliminate lines or streaks when using the document feeder If lines or streaks appear on copied or scanned documents when using the document feeder, use the procedure below to clean debris from the document feeder glass. Debris can include dust, paper or toner dust, residue from sticky note adhesive, correction fluid or tape, ink, fingerprints, and more. 1. Open the scanner lid. 2.
Optimize for text or pictures 1. From the Home screen on the printer control panel, touch the Copy 2. Touch the Settings button, and then scroll to and touch the Optimize button. 3. Touch the name of the setting you want to adjust. icon. ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics.
Intended use Recommended resolution Recommended color settings Email 150 ppi ● Black and White, if the image does not require smooth gradation ● Grayscale, if the image requires smooth gradation ● Color, if the image is in color Edit text 300 ppi ● Black and White Print (graphics or text) 600 ppi for complex graphics, or if you want to significantly enlarge the document ● Black and White for text and line art ● Grayscale for shaded or colored graphics and photos 150 ppi for photos ● C
1. Open the document-feeder access cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. 3. Close the document feeder access cover.
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network.
5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network.
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network.
Index A accessories ordering 24 part numbers 24 acoustic specifications 11 AirPrint 48 Android devices printing from 49 applications downloading 80 Apps menu 80 copying edges of documents 133 multiple copies 54 optimizing for text or pictures 132 setting paper size and type 131 single copies 54 two-sided documents 55 covers, locating 2 customer support online 98 B bins, output locating 2 browser requirements HP Embedded Web Server D defaults, restoring 100 deleting stored jobs 45 dimensions, printer 10
HP Utility, Mac 85 HP Web Jetadmin 93 HP Web Services applications 80 enabling 80 I interface ports locating 3 Internet Explorer, versions supported HP Embedded Web Server 82 J jams document feeder 112 duplexer 121 fuser 118 locations 111 output bin 120 rear door 118 Tray 1 114 Tray 2 117 Jetadmin, HP Web 93 jobs, stored creating (Windows) 43 deleting 45 enabling 42 printing 45 L labels printing (Windows) 37 loading paper in Tray 1 14 paper in Tray 2 17 M Macintosh HP Utility 85 maintenance kits part number
replacing toner cartridges 26 restoring factory-set defaults 100 S scanner glass cleaning 124, 130 scanning from HP Scan software (OS X) 59 from HP Scan software (Windows) 58 security lock slot locating 3 serial number label locating 3 settings factory-set defaults, restoring 100 shut down after delay setting 92 single-sheet priority feed slot paper orientation 16 sleep delay setting 91 software HP Utility 85 special paper printing (Windows) 37 specifications electrical and acoustic 11 staple cartridges par
144 Index ENWW
