User Guide 1 2 www.hp.com/support/ljM426MFP www.hp.
HP LaserJet Pro MFP M426, M427 User Guide
Copyright and License Trademark Credits © Copyright 2016 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................... 1 Printer views .......................................................................................................................................................... 2 Printer front view ................................................................................................................................
3 Supplies, accessories, and parts ................................................................................................................... 27 Order supplies, accessories, and parts ............................................................................................................... 28 Ordering ............................................................................................................................................. 28 Supplies and accessories .........................
Use walk-up USB printing .................................................................................................................................... 53 Introduction ....................................................................................................................................... 53 Step one: Access USB files on the printer ......................................................................................... 53 Step two: Print USB documents ..................................
Step three: Add contacts to the E-mail Address Book ................................................... 74 Step four: Configure the default E-mail Options ........................................................... 74 Set up the Scan to E-mail feature on a Mac ...................................................................................... 75 Step one: Access the HP Embedded Web Server (EWS) .................................................
HP Utility features ............................................................................................................................. 99 Configure IP network settings ........................................................................................................................... 102 Introduction ..................................................................................................................................... 102 Printer sharing disclaimer ...........................
Clear paper jams in the document feeder ...................................................................................... 128 Clear paper jams in Tray 1 .............................................................................................................. 131 Clear paper jams in Tray 2 .............................................................................................................. 132 Clear paper jams in Tray 3 ......................................................................
Solve wired network problems ......................................................................................................................... 161 Introduction ..................................................................................................................................... 161 Poor physical connection ................................................................................................................ 161 The computer is using the incorrect IP address for the printer .
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1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM426MFP, www.hp.com/support/ljM427MFP.
Printer views ● Printer front view ● Printer back view ● Control panel view Printer front view 2 1 11 3 10 9 4 8 1 7 2 6 3 5 2 1 Control panel (tilts up for easier viewing) 2 Document feeder 3 Scanner 4 Front-door-release button (access to the toner cartridge) 5 Power on/off button 6 Tray 3 (optional) 7 Tray 2 8 Tray 1 9 Output bin extension 10 Output bin 11 Walk-up USB port (for printing and scanning without a computer) Chapter 1 Printer overview ENWW
Printer back view 10 1 9 2 8 3 4 7 5 6 1 USB port (for job storage and private printing) NOTE: 2 USB interface port 3 Ethernet port 4 Telephone “line out” port (for attaching an extension phone, answering machine, or other device) 5 Fax “line in” port (for attaching the fax phone line to the printer) 6 Power connection 7 Tray 3 (optional) NOTE: 8 Tray 3 extends when legal-size or A4-size paper is loaded Dust cover for Tray 2 NOTE: ENWW This port might be covered Dust cover flips u
Control panel view 1 2 3 4 5 1 HP Back button Returns to the previous screen 2 Home button Provides access to the Home screen 3 Help button Provides access to the control-panel help system 4 Color touchscreen Provides access to menus, help animations, and printer information. 5 Home page screen indicator The display indicates which Home screen the control panel is currently displaying.
Home screen layout 1 2 4 3 5 6 7 8 10 9 11 1 Reset button Touch this button to reset any temporary job settings to the default printer settings. 2 Connection Information button Touch this button to open the Connection Information menu, which provides network information. The button appears as either a wired network icon or a wireless network icon , depending on the type of network to which the printer is connected.
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Touch the Setup Swipe Scroll 6 Chapter 1 Printer overview Touch the screen and then move the finger horizontally to scroll the screen sideways.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM426MFP, www.hp.com/support/ljM427MFP.
Model name M426fdn Product number F6W14A Model name M426dw M426m M426fdw Product number F6W13A 1GP80A F6W15A Model name M427dw M427fdn M427fdw Product number C5F97A C5F98A C5F99A Not available Not available Job storage and private printing Walk Up USB printing (no computer required) Fax Not available Copy and Scan Copies and scans up to 26 pages per minute (ppm) 50-page document feeder with dual-head scanning for single-pass duplex copying and scanning Not available 50-page docume
Operating system Driver installed Notes Windows® XP SP2 or later, 32-bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The full software installation is not supported for this operating system. Use UPD drivers for 64-bit operating systems. Microsoft retired mainstream support for Windows XP in April 2009.
Operating system Driver installed Notes Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 printer-specific print driver is installed for this operating system as part of the basic software installation. The HP PCL 6 driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions. OS X 10.8 Mountain Lion, OS X 10.9 Mavericks, and OS X 10.10 Yosemite The OS X print driver and print utility are available for download from hp.
Printer dimensions Figure 1-1 Dimensions for the M426 and M427 models 3 3 1 1 HEWL ETT-P ACKA RD 1 2 2 2 2 Printer fully closed Printer fully open 1. Height 452 mm (12.7 in) 577 mm (22.7 in) 2. Depth 390 mm (15.3 in) 839 mm (33 in) 3. Width 420 mm (16.5 in) 453 mm (17.8 in) Weight (with cartridges) 13.1 kg (28.
Tray fully closed Tray fully open 1. Height 131 mm (5.1 in) 131 mm (5.1 in) 2. Depth 357 mm (14 in) 781 mm (30.8 in) 3. Width 381 mm (15 in) 381 mm (15 in) Weight (with cartridges) 3.7 kg (8.2 lb) Figure 1-3 Dimensions for the printer with the optional 550-sheet tray 3 3 1 1 HEWL HE WLET ETT-P T-PAC ACKA KARD RD 1 2 2 3 2 2 Printer and tray fully closed Printer and tray fully open 1. Height 452 mm (17.8 in) 706 mm (27.8 in) 2. Depth 390 mm (15.3 in) 839 mm (33 in) 3.
Operating environmental range Table 1-1 Operating environmental range ENWW Environment Recommended Allowed Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM426MFP, www.hp.com/support/ljM427MFP for HP's all-inclusive help for the printer.
2 Paper trays ● Load Tray 1 ● Load Tray 2 ● Load Tray 3 ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM426MFP, www.hp.com/support/ljM427MFP.
Load Tray 1 Introduction The following information describes how to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper. CAUTION: To avoid paper jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down. HEW LETT -PAC KA RD 2 2. Slide out the tray extension.
3. For long paper, flip out the tray extension to support the paper. HEW LETT -PAC KA RD 2 4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size. HEW LETT -PAC KARD 2 5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. The orientation of the paper in the tray varies depending on the paper size.
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch the paper stack but do not bend the paper. HEW LETT -PAC KA RD 2 7. 18 At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load Tray 2 Introduction The following information describes how to load paper in Tray 2 . This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper. CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper only from Tray 1. 1. ETTPACK AR Pull the tray out and lift up slightly to remove it completely from the printer. NOTE: D Do not open the tray while it is in use. 1 2 2.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used. A4 11 B5 2 4. Load paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 22 NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.
Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load Tray 3 Introduction The following information describes how to load paper in Tray 3. This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper. CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1. 1. Pull the tray out and lift up slightly to remove it completely from the printer. NOTE: RD Do not open the tray while it is in use. 1 2 3 2.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used. A4 11 B5 3 4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation on page 25 NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.
Tray 3 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load and print envelopes Introduction The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM426MFP, www.hp.com/support/ljM427MFP.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.
Replace the toner cartridge ● Introduction ● Toner-cartridge information ● Remove and replace the toner cartridge Introduction The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it. Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary.
2 1 1 Imaging drum CAUTION: 2 Do not touch the imaging drum. Fingerprints can cause print-quality problems. Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the toner cartridge 1. Press the front-door-release button.
2. Open the front door. HEW LETT- PACK A RD 1 1 2 3. Remove the used toner cartridge from the printer. 1 2 4. 32 Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling. 6. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 1 2 7. Close the front door.
34 Chapter 3 Supplies, accessories, and parts ENWW
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the product to print later or print privately ● Mobile printing ● Use walk-up USB printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM426MFP, www.hp.com/support/ljM427MFP.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. If the tray needs to be configured, a tray configuration message displays on the printer control panel. 9.
Additional print tasks Go to www.hp.com/support/ljM426MFP, www.hp.com/support/ljM427MFP.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs. 4. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4.
Additional print tasks Go to www.hp.com/support/ljM426MFP, www.hp.com/support/ljM427MFP.
Store print jobs on the product to print later or print privately ● Introduction ● Before you begin ● Set up the printer for job storage ● Create a stored job (Windows) ● Print a stored job ● Delete a stored job Introduction This section provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. Before you begin The job storage feature has the following requirements: ● A dedicated USB 2.
2. Install the USB flash drive into the rear USB port. 1 2 3 NOTE: The M402d and M403d models do not have a rear USB port. The control panel displays a The USB drive will be formatted message. 3. Select OK to complete the procedure. Step two: Update the print driver Update the print driver in Windows 1. Click the Start button, and then click Devices and Printers. 2. Right-click on the name of the HP printer, and then select Printer properties. 3.
Access Job Storage features on legacy Windows operating systems To access the Job Storage features on legacy Windows operating systems, such as Windows XP or Vista, complete the following steps: 1. Click the Start button, and then click Control Panel. 2. Select Printers and Faxes, right-click on the name of the HP printer, and then select Properties. 3. Select the Device Settings tab. 4. Under Installable Options, change Automatic Configuration from Off to Update Now, and then click OK.
3. Click the Job Storage tab. 4. Select a Job Storage Mode option. 5. Mode Description PIN protected Job deletion Proof and Hold Print the first page of a document to verify print quality, and then print the rest of the document from the printer control panel No Automatically after the job is printed or when job retention limit is reached. Personal Job The job does not print until you request it at the printer control panel.
1. From the Home screen on the product control panel, swipe until the Jobs menu displays. Touch the Jobs icon to open the menu. 2. From the Job Folders list, select a user name. A list of jobs stored under that user name displays. 3. Select the name of the job. If the job is private or encrypted, enter the PIN or password. 4. To adjust the number of copies, touch Copies, enter the number of copies, and then touch OK. 5. Touch Print to print the job.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/ go/LaserJetMobilePrinting.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing. The Wi-Fi Direct Name is also available by touching the Connection Information icon from the Home screen on the printer control panel, and then touching the Wi-Fi Direct icon.
○ ePrint ○ Settings ○ Enable Web Services Touch the Print button to read the terms of use agreement. Touch the OK button to accept the terms of use and enable HP Web Services 3. The printer enables Web Services, and then prints an information page. The information page contains the printer code that necessary to register the HP printer at HP Connected. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. 4.
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/LaserJetMobilePrinting. NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.
Use walk-up USB printing Introduction This printer features walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .cht and .CHT ● .pxl ● .pcl and .PCL ● .ps and .PS ● .doc and .docx ● .ppt and .pptx Step one: Access USB files on the printer 1. Insert the USB flash drive into the walk-up USB port on the printer. 2.
4. Select Print to print the document. 5. Retrieve the printed job from the output bin, and remove the USB flash drive. Option two: Print photos 54 1. To print photos, select View and Print Photos. 2. Select the preview image of each photo to be printed, and then select Done. 3. When the summary screen opens, the following settings can be adjusted: ● Image Size ● Paper Size ● Paper Type ● Number of Copies ● Output Color (color printers only) ● Lighter/Darker 4.
5 Copy ● Make a copy ● Copy on both sides (duplex) ● Additional copy tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM426MFP, www.hp.com/support/ljM427MFP.
Make a copy 56 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer control panel, touch the Copy 3. To optimize copy quality for different types of documents, touch the Settings button, and then scroll to and touch the Optimize button. Swipe the control panel screen to scroll through the options, and then touch an option to select it. The following copy-quality settings are available: icon.
Copy on both sides (duplex) ● Copy on both sides automatically (m, fdn, and fdw models only) ● Copy on both sides manually Copy on both sides automatically (m, fdn, and fdw models only) 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the printer control panel, touch the Copy 4. Touch the Settings button. 5.
Additional copy tasks Go to www.hp.com/support/ljM426MFP, www.hp.com/support/ljM427MFP.
6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (OS X) ● Scan to a USB flash drive ● Set up the Scan to Network Folder feature ● Scan to a network folder ● Set up the Scan to E-mail feature ● Scan to email ● Additional scan tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM426MFP, www.hp.com/support/ljM427MFP.
Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 1. Load the document in the document feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, click Start, and then click Programs (or All Programs in Windows XP). 3. Click HP, and then select your printer. 4.
Scan by using the HP Scan software (OS X) Use the HP Scan software to initiate scanning from software on your computer. ENWW 1. Load the document in the document feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Scan, which is located in the Hewlett-Packard folder inside the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save them to a file.
Scan to a USB flash drive 1. Load the document on the scanner glass or into the document feeder according to the indicators on the printer. 2. Insert a USB flash drive into the walk-up USB port. 3. The USB Flash Drive menu opens with the following options: ● Print Documents ● View and Print Photos ● Scan to USB Drive 4. Select Scan to USB Drive. 5. When the summary screen opens, the following settings can be adjusted: 6.
Set up the Scan to Network Folder feature ● Introduction ● Before you begin ● Method one: Use the Scan to Network Folder Wizard (Windows) ● Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ● Set up the Scan to Network Folder feature on a Mac Introduction The printer has a feature that enables it to scan a document and save it to a network folder.
a. Enter the file path manually. b. Click the Browse button and navigate to the folder location. c. Complete the following task to create a shared folder: i. Click Share Path. ii. In the Manage Network Shares dialog, click New. iii. In the Share Name field, enter the name to display for the shared folder. iv. To complete the Folder Path field, click the Browse button, and then select one of the following options. Click OK when done. ● Navigate to an existing folder on the computer.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. e. In the Filename Prefix field, enter a file name prefix (e.g., MyScan). 10. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. If the settings are correct, click the Save and Test button to test the configuration. 11.
8. To require a PIN to be entered on the printer control panel before the printer can send a file to a network folder, complete the following fields in the Secure the Folder Access with a PIN area: a. In the PIN (Optional) field, enter a four digit PIN. b. In the Confirm PIN field, re-enter the four digit PIN. NOTE: HP recommends creating a PIN to secure the destination folder. NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent to the network folder.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
NOTE: HP recommends creating a PIN to secure the destination folder. NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent to the network folder. 9. In the Scan Settings area, complete the following fields: a. From the Scan File Type drop-down, select the default file format scanned files. b. From the Scan Paper Size drop-down, select the default paper size for scanned files. c.
Scan to a network folder Use the printer control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer control panel, touch the Scan 3.
Set up the Scan to E-mail feature ● Introduction ● Before you begin ● Method one: Use the Scan to Email Wizard (Windows) ● Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ● Set up the Scan to E-mail feature on a Mac Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses.
1. Click Start, and then click Programs. 2. Click HP, click the name of the printer, and then click Scan to E-mail Wizard. NOTE: If the Scan to E-mail Wizard option is not available, use Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) on page 71 3. In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens. 4. On the 1. Start page, enter the sender’s email address in the Email Address field. 5.
● Step two: Configure the Scan to E-mail feature ● Step three: Add contacts to the E-mail Address Book ● Step four: Configure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name. 2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard.
a. In the SMTP Server field, enter the address of the SMTP server. b. In the SMTP Port field, enter the SMTP port number. NOTE: In most cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number, and SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a. In the Contact Name field, enter the name of the new email contact. b. In the Contact E-mail Address, enter the email address of the new email contact. c. Click Add/Edit. To create an email group, complete the following task: a. Click New Group. b.
Set up the Scan to E-mail feature on a Mac ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Scan to E-mail feature ● Step three: Add contacts to the E-mail Address Book ● Step four: Configure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS) Use one of the following methods to open the Embedded Web Server (EWS) interface. Method one: Use a Web browser to open the HP Embedded Web Server (EWS) 1.
8. a. In the Your E-mail Address field, enter the sender’s email address for the new outgoing email profile. b. In the Display Name field, enter the sender’s name. This is the name that will display on the printer control panel. In the SMTP Server Settings area, complete the following fields: a. In the SMTP Server field, enter the address of the SMTP server. b. In the SMTP Port field, enter the SMTP port number. NOTE: In most cases, the default port number does not need to be changed.
● Save and Test: Select this option to save the information and test the connection. ● Save Only: Select this option to save the information without testing the connection. ● Cancel: Select this option to quit the configuration without saving. Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a.
c. 78 Chapter 6 Scan iv. From the Output Color drop-down, select Black & White or Color. v. In the File Name Prefix field, enter a file name prefix (e.g., MyScan). Click Apply.
Scan to email Use the printer control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2.
Additional scan tasks Go to www.hp.com/support/ljM426MFP, www.hp.com/support/ljM427MFP.
7 Fax ● Set up to send and receive faxes ● Send a fax ● Additional fax tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM426MFP, www.hp.com/support/ljM427MFP.
Set up to send and receive faxes ● Before starting ● Step 1: Identify the phone connection type ● Step 2: Set up the fax ● Step 3: Configure the fax time, date, and header ● Step 4: Run a fax test Before starting Make sure that the printer was fully set up before connecting the fax service. NOTE: Use the telephone cable and any adapters that shipped with the printer to connect the printer to the telephone jack.
● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system ● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider Step 2: Set up the fax Click the link below that best describes the environment in which the printer will be sending and receiving faxes, and follow the setup instructions.
3. c. Touch the Fax Setup menu. d. Touch the Basic Setup menu. e. Touch the Answer Mode setting. f. Touch the Automatic option. Continue to Step 3: Configure the fax time, date, and header on page 86. Shared voice/fax line Follow these steps to set up the printer on a shared voice/fax line. 1. Disconnect any devices that are connected to the telephone jack. 2. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
6. c. Touch the Advanced Setup menu. d. Touch the Detect Dial Tone setting, and then touch On. Continue to Step 3: Configure the fax time, date, and header on page 86. Shared voice/fax line with an answering machine Follow these steps to set up the printer on a shared voice/fax line with an answering machine. 1. Disconnect any devices that are connected to the telephone jack. 2. Remove the plug from the telephone line out port on the rear of the printer. 3.
5. 6. 7. Configure the rings to answer setting on the printer. a. Turn the printer on. b. From the Home screen on the printer control panel, touch the Setup c. Touch the Fax Setup menu. d. Touch the Basic Setup menu. e. Touch the Rings to Answer option. f. Use the numeric keypad on the printer control panel to set the number of rings to 5 or more, and then touch the OK button. g. Touch the Home button. button to return to the main menu. Set the printer to answer fax calls automatically.
HP Fax Setup Wizard Access the Fax Setup Wizard after initial setup and software installation by following these steps. NOTE: The Fax Setup Wizard is only available in the Windows 7 operating system. 1. Click Start, and then click Programs. 2. Click HP, click the name of the printer, and then click HP Fax Setup Wizard. 3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings. 4. Continue to Step 4: Run a fax test on page 88.
Web browser a. From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected display the IP address or host name. b. button or the Network Wi-Fi ON button to Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Send a fax ● Fax from the flatbed scanner ● Fax from the document feeder ● Use speed dials and group-dial entries ● Send a fax from the software ● Send a fax from a third-party software program, such as Microsoft Word Fax from the flatbed scanner 1. Place the document face-down on the scanner glass. 2. From the Home screen on the printer control panel, touch the Fax icon. 3. Use the keypad to enter the fax number. 4. Touch the Start Fax button. 5.
Fax from the document feeder 1. Insert the originals into the document feeder face-up. CAUTION: To prevent damage to the printer, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. 123 Adjust the paper guides until they are snug against the paper. 123 3. From the Home screen on the printer control panel, touch the Fax icon. 4.
2. From the Home screen on the printer control panel, touch the Fax icon. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button. Send a fax from the software The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. Click Start, click Programs (or All Programs in Windows XP), and then click HP. 2. Click the printer name, and then click Send fax.
Additional fax tasks Go to www.hp.com/support/ljM426MFP, www.hp.com/support/ljM427MFP.
8 Manage the printer ● Use HP Web Services applications ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Update the firmware For more information: The following information is correct at the time of publication.
Use HP Web Services applications HP Web Services applications provide useful content that can be automatically downloaded from the Internet to the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document storage. To activate these applications and schedule the downloads, go to the HP Connected Web site at www.hpconnected.com NOTE: To use this feature, the printer must be connected to a wired or wireless network and have Internet access.
Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the printer to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the printer CD.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
Tab or section Description Home tab ● Provides printer, status, and configuration information. Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable.
Tab or section Description Fax tab ● Receive Options: Configure how the printer handles incoming faxes. (Fax printers only) ● Phone Book: Add or delete entries in the fax phone book. ● Junk Fax List: Set fax numbers to block from sending faxes to the printer. ● Fax Activity Log: Review recent fax activity for the printer. Scan tab Configure the Scan to Network Folder and Scan to E-mail features.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from your computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the printer in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab.
Item Description File Upload Transfer files from the computer to the printer. You can upload the following types of files: ○ HP LaserJet printer command language (.PRN) ○ Portable document format (.PDF) ○ Postscript (.PS) ○ Text (.TXT) Power Management Configure the printer economy settings. Update Firmware Transfer a firmware update file to the printer. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
Item Description Scan to E-mail Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to email. (MFP printers only) Scan to Network Folder (MFP printers only) ENWW Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a network folder.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed and duplex settings Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers.
a. From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected display the IP address or host name. b. button or the Network Wi-Fi ON button to Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle. 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: 3. 4. ● Network Setup ● Link Speed Select one of the following options: ● Automatic: The print server automatically configures itself for the highest link speed and communication mode allowed on the network.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After setting ● Set the Shut Down After delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
Set the Shut Down After delay and configure the printer to use 1 watt or less of power Use the control panel menus to set the amount of time before the printer shuts down. NOTE: After the printer shuts down, the power consumption is 1 watt or less. Complete the following procedure to change the Shut Down After Delay setting: 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: 3.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware.
4. Click Download, click Run, and then click Run again. 5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.
9 Solve problems ● Customer support ● Control panel help system ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Improve copy and scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: The following information is
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM426MFP, www.hp.com/support/ ljM427MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.
Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Order supplies Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 9-5 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. 3. Close the document-feeder cover.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer.
c. Touch the Cleaning Page button. d. Load plain letter or A4 paper when you are prompted. Wait until the process is complete. Discard the page that prints. 5. Print a configuration page to test the product. a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch icon to open the menu. the Setup b. Open the Reports menu. c. Select Configuration Report. If none of these steps resolves the problem, the product might need service. Contact HP customer support.
6 Toner cartridge area (open the front door for access) 7 Output bin Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have been printed.
Clear paper jams in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the document-feeder cover. 2. Gently pull the jammed paper out. 3. Close the document-feeder cover. Make sure it is completely closed.
4. Open the document feeder tray cover. HEW LETT -PAC KA RD 1 5. Gently pull the jammed paper out.
6. Close the document feeder tray cover. HEW LETT -PAC KA RD 1 7. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out, and then close the scanner lid.
Clear paper jams in Tray 1 Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Slowly pull the jammed paper out of the printer.
Clear paper jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. ETTPACK AR Remove the tray from the printer. D 1 2 2. ETTPACK AR Remove the paper from the tray, and discard any damaged paper. D 1 2 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 2 5. ETTPACK AR Reinsert and close the tray. D 1 2 6. Press the front-door-release button.
7. Open the front door. HEW LETT- PACK A RD 1 1 2 8. Remove the toner cartridge. 1 2 9. Lift the jam-access cover.
10. Remove any jammed paper. 11. Install the toner cartridge. 1 2 12. Close the front door.
Clear paper jams in Tray 3 Use the following procedure to check for paper in all possible jam locations related to Tray 3. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Remove the tray from the printer. RD 1 2 3 2. Remove the paper from the tray, and discard any damaged paper. RD 1 2 3 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 3 5. Reinsert and close the tray. RD 1 2 3 6. Press the front-door-release button.
7. Open the front door. HEW LETT- PACK A RD 1 1 2 3 8. Remove the toner cartridge. 1 2 9. Lift the jam-access cover.
10. Remove any jammed paper. 11. Install the toner cartridge. 1 2 12. Close the front door.
Clear paper jams in the fuser Use the following procedure to check for paper in all possible jam locations in the fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Press the front-door-release button. HEW LETT -PAC KA RD 1 2 2. Open the front door. HEW LETT- PACK A RD 1 1 2 3. Remove the toner cartridge.
4. Lift the jam-access cover. 5. Remove any jammed paper.
6. Install the toner cartridge. 1 2 7. Close the front door.
Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it. 1 2 2. Lift the scanner assembly. 3. Remove any jammed paper.
4. Close the scanner assembly. 5. Open the rear door.
6. Remove any jammed paper from the rear door area. 7. Close the rear door.
Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Completely remove Tray 2 from the printer. ETTPACK AR D 1 2 2. Push the green button to release the duplex pan. 1 3. Remove any jammed paper.
4. Close the duplex pan. 5. Reinsert Tray 2.
Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Clean the printer ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Check the EconoMode settings ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
Clean the printer Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page. 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4.
Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary. 6. Touch the OK button to save the new settings. Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ENWW ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet printers ● The best choice for printing from third-party or custom software programs ● The best choice w
Improve copy and scan image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Check the paper settings ● Check the image adjustment settings ● Optimize for text or pictures ● Edge-to-edge copying ● Clean the pickup rollers and separation pad in the document feeder Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder.
3. From the list of paper sizes, touch the name of the paper size that is in the tray. 4. From the list of paper types, touch the name of the paper type that is in the tray. Check the image adjustment settings 1. From the Home screen, touch the Copy 2. Touch the Settings button, and then scroll to and touch the Image Adjustment button. 3. Touch the name of the setting you want to adjust. icon. ● Lightness: Adjusts the lightness/darkness setting.
Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer.
Improve fax image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue.
Check the send-fax resolution settings If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communicationerror options. 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Open the Fax Resolution menu.
1. Open the document-feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. 3. Close the document-feeder cover.
Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine.
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network.
5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network.
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network.
Solve fax problems Introduction Use the fax troubleshooting information to help resolve issues. ● Fax troubleshooting checklist ● Solve general fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the printer is connected directly to the wall phone port. Disconnect all other devices that are connected to the printer. 1.
NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. g. 4. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility. Verify that the fax was set up when the printer software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax.
a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu. e. Select the correct setting. ● Divide large fax jobs into smaller sections, and then fax them individually. ● Change the fax settings on the control panel to a lower resolution. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting.
Fax cuts off or prints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings. a. Open the Setup Menu menu. b. Open the System Setup menu. c. Open the Paper Setup menu. d. Open the Default Paper Size menu. e. Select the correct setting. ● Set the paper type and size for the tray used for faxes. ● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper. a. Open the Setup Menu menu. b.
Index customer support online 112 A accessories ordering 28 part numbers 28 acoustic specifications 12 AirPrint 51 Android devices printing from 52 applications downloading 94 Apps menu 94 B bin, output locating 2 browser requirements HP Embedded Web Server 96 C cartridge replacing 30 checklist fax troubleshooting 167 wireless connectivity 163 cleaning glass 150, 154, 157 paper path 150 control panel help 113 locating 2 copying edges of documents 155 multiple copies 56 optimizing for text or pictures 15
HP Utility for Mac Bonjour 99 features 99 HP Utility, Mac 99 HP Web Jetadmin 108 HP Web Services applications 94 enabling 94 I interface ports locating 3 Internet Explorer, versions supported HP Embedded Web Server 96 J jams document feeder 128 duplexer 146 fuser 140 locating 126 output bin 143 Tray 1 131 Tray 2 132 Tray 3 136 Jetadmin, HP Web 108 jobs, stored creating (Windows) 46 deleting 48 enabling 44 printing 47 L labels printing (Windows) 38 loading paper in Tray 1 16 paper in Tray 2 20 paper in Tray
replacement parts part numbers 28 replacing toner cartridge 30 restoring factory-set defaults 114 S scanner faxing from 89 glass cleaning 150, 154, 157 scanning from HP Scan software (OS X) 61 from HP Scan software (Windows) 60 sending faxes from software 91 settings factory-set defaults, restoring 114 shut down after delay setting 107 sleep delay setting 106 software HP Utility 99 sending faxes 91 solve problems fax 168 special paper printing (Windows) 38 specifications electrical and acoustic 12 speed dia
174 Index ENWW
