HP LaserJet 1160, 1320, 1320n, 1320tn, 1320nw Use
hp LaserJet 1160 and hp LaserJet 1320 series printer User Guide
Copyright information © 2004 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: Q5927-90913 Edition 1, 09/2004 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Table of contents 1 Printer basics Quick access to more information .............................................................................................2 WWW links for drivers, software, and support ...................................................................2 User guide links ..................................................................................................................2 Where to look for more information ..................................................................
3 Managing the printer Printer information pages ........................................................................................................28 Demo page .......................................................................................................................28 Configuration page ...........................................................................................................28 Supplies Status page ..........................................................................
Mac OS 9 ..........................................................................................................................57 Mac OS X .........................................................................................................................58 Printing on both sides of the paper (manual two-sided printing) ............................................59 Manual two-sided printing using the top output bin ..........................................................
Wrinkles or creases ........................................................................................................107 Toner scatter outline .......................................................................................................107 Clearing jams ........................................................................................................................108 Print cartridge area ................................................................................................
Saving toner ....................................................................................................................151 Redistributing toner ........................................................................................................152 Changing the print cartridge ...........................................................................................153 DIMMs (memory or font) .......................................................................................................
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1 Printer basics This chapter provides information on the following topics: ENWW ● Quick access to more information ● Printer configurations ● Walk around ● Printer control panel ● Media paths ● Print cartridge access ● Printer software ● Software for Windows ● Software for Macintosh computers ● Printer media specifications 1
Quick access to more information The following sections provide resources for additional information about the hp LaserJet 1160 and hp LaserJet 1320 series printers. WWW links for drivers, software, and support If you need to contact HP for service or support, use one of the following links. hp LaserJet 1160 printer ● In the United States, see http://www.hp.com/support/lj1160/ ● In other countries/regions, see http://www.hp.com/ hp LaserJet 1320 series printer ● In the United States, see http://www.
Printer configurations Below are the standard configurations for the HP LaserJet 1160 and HP LaserJet 1320 series printers. hp LaserJet 1160 printer ● 20 ppm (Letter), 19 ppm (A4) ● First page out as low as 8.
● EconoMode (saves toner) ● Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than rest of the document ● 16 MB RAM ● Memory is upgradeable to 144 MB ● 2,500- or 6,000-page print cartridge ● PCL 6, PCL 5e, and PostScript® Level 2 emulation (printer automatically determines and switches to the appropriate language) ● Compatible with USB 2.
Walk around The following illustrations identify the components of the hp LaserJet 1160 and hp LaserJet 1320 series printers.
Printer control panel The printer control panel is comprised of four lights and two buttons. The hp LaserJet 1320nw printer has an additional light at the top of the control panel. These lights produce patterns that identify your printer's status. 1 2 3 4 5 6 Note 6 Wireless light: (HP LaserJet 1320nw printer only) When the Wireless light is on solid, a wireless connection has been established. When the Wireless light is off, wireless operation is disabled.
Media paths The following sections describe the input trays, output bins, and media paths. Single-sheet priority input slot (Tray 1) You should use the single-sheet priority input slot when feeding one sheet of paper, envelope, postcard, label, or transparency. You can also use the single-sheet priority input slot to print the first page on different media than the rest of the document.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). The main input tray has both side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using. Straight-through output path The straight-through output path is useful when you are printing envelopes, transparencies, heavy media, or any media that tends to curl when printed.
Output bin The output bin is located on the top of the printer. Printed media is collected here in the correct sequence when the straight-through output door is closed. The media support provides improved stacking for large print jobs. Use the output bin when printing normal and large, collated documents.
Print cartridge access The print cartridge door is located on the front of the printer. You must open the print cartridge door to access the print cartridge, clear jams, and clean the printer. To open the print cartridge door, grasp the center and pull the print cartridge door toward you.
Printer software The following sections describe the software that is provided with the HP LaserJet 1160 and HP LaserJet 1320 series printers. Supported operating systems For easy printer setup and access to the full range of printer features, HP strongly recommends that you install the software provided. Not all software is available in all languages. Install the software before setting up the printer. See the Readme for the latest software information.
4. Select the port that the printer is connected to, and click Next. 5. Click Have Disk. Click Browse. 6. On the CD-ROM, browse to the driver you want to install as follows: a. Select your language from the directory list, and double-click. b. Select drivers from the directory list, and double-click. c. Select your operating system from the directory list, and double-click. d. Select the driver from the directory list, and double-click. e. Click OK to select the INF file. f.
To change the default settings for all future print jobs in Windows 98, 2000, and Me 1. In the Windows task bar, click Start, select Settings, and click Printers. 2. Right-click the HP LaserJet 1160 or HP LaserJet 1320 series printer icon. 3. Click Properties (in Windows 2000, you can also click Printing Preferences). 4. Change the settings, and click OK. Note In Windows 2000, many of these features are available from the Printing Preferences menu.
Software for Windows The following software is available to all users of the printer. Printer drivers A printer driver is the software component that provides access to printer features and provides the means for the computer to communicate with the printer. Choose a printer driver based on the way you use the printer. ● Use the PCL 5e printer driver if you need print results to look consistent with those from older HP LaserJet printers. Certain features are not available in this printer driver.
Embedded Web server Note This feature is only available on the HP LaserJet 1320n, HP LaserJet 1320tn, and HP LaserJet 1320nw printers. The embedded Web server is available for the HP LaserJet 1320 series printer over the Internal HP Jetdirect network connection. With the embedded Web server, you can gain access to the printer settings and information by typing an IP address or hostname of the printer in a Web browser (such as Netscape Navigator or Microsoft® Internet Explorer) on any computer.
Software for Macintosh computers The following sections describe the software for Macintosh computers that is available for the HP LaserJet 1160 and HP LaserJet 1320 series printers. hp LaserJet 1160 printer The following sections describe how to access the Macintosh software for the HP LaserJet 1160 printer. Accessing the printer driver (Mac OS 9.1 and later) 1. From the Apple menu, select the Chooser. 2. On the top, left side of the Chooser dialog box, click HP LaserJet. 3.
Accessing the printer driver (Mac OS 9.x) 1. Double-click the hard drive icon on the desktop. 2. Open the Applications folder, and then open the Utilities folder. 3. Launch the Desktop Printer Utility. 4. Double-click Printer (USB). 5. In the USB Printer Selection section of the dialog box, click Change. 6. Select HP LaserJet 1320 printer. 7. Click Auto Setup. 8. Click Create at the bottom of the Window. 9. Click Save. Accessing the printer driver (Mac OS X v10.1 and later) 1.
Printer media specifications HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-size paper. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality. The printer can use a variety of paper and other print media in accordance with the guidelines in this user guide.
2 Printer connections This chapter provides information on the following topics: ENWW ● USB connections ● Parallel connections ● Network connections ● Wireless connections 19
USB connections All HP LaserJet 1160 and HP LaserJet 1320 series printer models support USB connections. Connecting the USB cable 1. Plug the USB cable into the printer. 2. Plug the other end of the USB cable into the computer when prompted to do so during the software installation.
Parallel connections The HP LaserJet 1160 and HP LaserJet 1320 printer models support parallel connections. Connecting the parallel cable 1. Connect the parallel cable to the printer. 2. Connect the other end of the parallel cable to the computer.
Network connections The HP LaserJet 1320n, HP LaserJet 1320tn, and HP LaserJet 1320nw printers can connect to networks through the Internal HP Jetdirect network port. The HP LaserJet 1320nw printer can also connect to 802.11b/g wireless networks. External network print servers are available for the HP LaserJet 1160 and HP LaserJet 1320 series printers. The following table identifies what is required to add networking to any HP LaserJet 1160 or HP LaserJet 1320 series printer.
Connecting to the network Connect one end of a network cable to the network connector on the back of the device, and connect the other end to the network. Be sure to install the printer driver on all computers that connect to the network. Note The following procedures are for the HP LaserJet 1320n, HP LaserJet 1320tn, and HP LaserJet 1320nw printers only. The Ethernet network must be functional before proceeding with the following instructions.
3. Click Next, and follow the instructions that the Installer provides to check and prepare the system, and install drivers, plug-ins, and software. This might take several minutes. Print a Network Configuration page When the printer is in the Ready state, press and hold the GO button for 5 seconds. The Network Configuration page automatically prints with the printer Configuration page.
Wireless connections The HP LaserJet 1320nw printer includes the IEEE 802.11b/g standard for wireless networking. The HP LaserJet 1160 and HP LaserJet 1320 series printer models also support the IEEE 802.11b/g standard for wireless networking and Bluetooth wireless connectivity options through optional external accessories. For a complete list of available Internal HP Jetdirect wireless print servers and HP bt1300 Wireless Printer Adapters (Bluetooth), see 10/100 networking and wireless print servers.
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3 Managing the printer This chapter provides information on the following topics: ENWW ● Printer information pages ● Using the hp toolbox ● Using the embedded Web server ● Wireless printing 27
Printer information pages Special pages reside within the memory of the printer. These pages help you to diagnose and solve problems with the printer. Demo page The Demo page contains examples of text and graphics. To print the Demo page, press GO when the printer is ready (Ready light on) and not printing. Configuration page The Configuration page lists current settings and properties of the printer. It also contains a status log report.
Using the hp toolbox The HP toolbox is a Web application that you can use for the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. You can view the HP toolbox when the printer is directly connected to your computer or when using a supported network connection. You must have performed a complete software installation to use the HP toolbox.
2. Click Applications, and then click Utilities. 3. Double-click hp toolbox.
Alerts tab The Alerts tab allows you to configure the printer to automatically notify you of printer alerts. The Alerts tab has links to these main pages: ● Set up status alerts ● Set up e-mail alerts ● Administrative settings Set up status alerts On the Set up status alerts page you can choose to turn alerts on or off, specify when the printer should send an alert, and choose from two different types of alerts: ● a pop-up message ● a task bar icon Click Apply to activate the settings.
Information tab The Information tab provides quick links to the following information: ● Device status ● Device configuration ● Supplies status ● Event log ● Print Info pages Settings tab The Settings tab has links to several pages that allow you to view and change the printer's configuration. Note Driver settings can override settings made in the HP Toolbox. ● Device Information. View basic information about the printer. ● Paper Handling.
Using the embedded Web server The embedded Web server can be directly accessed on the HP LaserJet 1320n, HP LaserJet 1320tn, and HP LaserJet 1320nw printers. The embedded Web server provides the same functions as the Advanced Printer Settings section of the HP toolbox. The main differences between using the embedded Web server and using the HP toolbox are the following: ● You do not need to install any software on the computer. You only need to have a supported Web browser.
Information tab The Information pages group consists of the following pages. ● Device Status. This page displays the printer status and shows the life remaining of HP supplies. This page also displays product information such as the network name, network address, and model information. ● Configuration. This page shows the information found on the printer Configuration page. ● Supplies Status. This page shows the life remaining of HP supplies and provides supplies part numbers.
Other links This section contains links that connect you to the Internet. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these web sites. Connecting might require that you close the embedded Web server and reopen it. ENWW ● Product Registration. Connects you to the product registration page on the HP web site. ● Order Supplies.
Wireless printing Wireless networks offer a safe, secure, and cost-effective alternative to traditional wired network connections. The HP LaserJet 1320nw printer has built-in wireless connectivity. For the other printer models, see 10/100 networking and wireless print servers for a list of available wireless print servers. IEEE 802.11b/g standard With wireless IEEE 802.
4 Printing tasks This chapter provides information on the following topics: ENWW ● Manual feed ● Canceling a print job ● Understanding print quality settings ● Using EconoMode (saves toner) ● Optimizing print quality for media types ● Guidelines for using media ● Choosing paper and other media ● Loading media into the input trays ● Printing an envelope ● Printing on transparencies or labels ● Printing on letterhead and preprinted forms ● Printing on custom-size media and card stoc
Manual feed You can use manual feed when printing mixed media, for example, an envelope, then a letter, then an envelope, and so on. Feed an envelope into the single-sheet priority input slot (Tray 1) and load letterhead into the main input tray (Tray 2). To print using manual feed, access the printer Properties or Printer Setup in your software application, and select Manual Feed (Tray 1) from the Source Tray drop-down list. See Printer Properties (driver) for instructions.
Canceling a print job You can cancel a print job from a software application or a print queue. To stop the printer immediately, remove the remaining paper from the printer. After the printer stops, use one of the following options. ● Printer control panel: To cancel the print job, press and release the CANCEL button on the printer control panel. ● Software application: Typically, a dialog box appears briefly on your screen, allowing you to cancel the print job.
Understanding print quality settings Print quality settings affect how light or dark the print is on the page and the style that the graphics are printed. You can also use the print quality settings to optimize the print quality for a specific media type. See Optimizing print quality for media types for more information. You can change the settings in the printer Properties to accommodate the types of jobs you are printing.
Using EconoMode (saves toner) EconoMode is a feature that allows the printer to use less toner per page. Selecting this option will extend the life of the toner supply and will reduce cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend the full-time use of EconoMode.
Optimizing print quality for media types Media type settings control the temperature of your printer's fuser. You can change the settings for the media that you are using to optimize the print quality. You can access the optimizing feature from the Paper tab in your printer driver, from HP Toolbox, or from the embedded Web server. The HP LaserJet 1160 and HP LaserJet 1320 series printers provide a number of print modes that allow the unit to adapt more specifically to the printer's media environment.
Guidelines for using media The following sections provide guidelines and instructions for printing on transparencies, envelopes, and other special media. Guidelines and specifications are included to help you select media that optimizes print quality and avoid media that may cause jams or damage the printer. Paper For best results, use conventional 75 g/m2 (20 lb) paper.
The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with the printer temperature (200° C (392° F) for 0.1 second). Note Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography. Do not use raised letterhead. Do not use transparencies designed for Inkjet printers or other low temperature printers.
Envelope construction Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: ● Weight: The weight of the envelope paper should not exceed 90 g/m2 (24 lb), or jamming might result. ● Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.
Envelope storage Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing. Card stock and heavy media You can print many types of card stock from the paper input tray, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer.
To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following guidelines: ENWW ● Avoid using low-temperature inks (the kind used with some types of thermography). ● Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving. ● Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release undesirable emissions when heated to 205° C (401° F) for 0.1 second.
Choosing paper and other media HP LaserJet printers produce excellent print quality documents. You can print on a variety of media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-size media. The following are the supported media sizes: ● Minimum: 76 by 127 mm (3 by 5 in.) ● Maximum: 216 by 356 mm (8.5 by 14 in) Properties such as weight, grain, and moisture content are important factors that affect printer performance and quality.
● Do not use paper that is embossed or coated and is not designed for the temperatures of the printer's image fuser. Select media that can tolerate temperatures of 200° C (392° F) for 0.1 second. HP produces a selection of media that is designed for the HP LaserJet 1160 and HP LaserJet 1320 series printers. ● Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 200° C (392° F) for 0.1 second.
Loading media into the input trays The following sections describe how to load media into the different input trays. CAUTION If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Printer media specifications for more information. Single-sheet priority input slot (Tray 1) The single-sheet priority input slot holds one sheet of media up to 163 g/m2 (43 lb) or one envelope, transparency, or card.
Printing an envelope Only use envelopes that are recommended for laser printers. See Printer media specifications for more information. Note You must load envelopes one at a time in the single-sheet priority input slot (Tray 1). 1. To prevent the envelope from curling as it prints, open the straight-through output door. 2. Before loading the envelope, open the single-sheet priority input slot (Tray 1), and adjust the media guides to the width of the envelope.
3. Place the envelope with the side to be printed facing up and the top edge along the left media guide. Feed the envelope into the slot. The envelope will partially feed into the printer, and the printer will pause. Note If the envelope has a flap on the short edge, feed that edge into the printer first. 4. Access the printer Properties (or Printing Preferences in Windows 2000 and XP). See Printer Properties (driver) for instructions. 5.
Printing on transparencies or labels Only use transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP LaserJet labels. See Printer media specifications for more information. CAUTION Be sure to set the correct media type in the printer settings as instructed below. The printer adjusts the fuser temperature according to the media type setting.
Printing on letterhead and preprinted forms The HP LaserJet 1160 and HP LaserJet 1320 series printers can print on letterhead and preprinted forms that can withstand temperatures of 205° C (401° F). 1. Before feeding the media, open the single-sheet priority input slot, and adjust the media guides to the width of the media. 2. Feed the media with the top forward and the side to be printed facing up. The media will partially feed into the printer and the printer will pause. 3. Print the document.
Printing on custom-size media and card stock The HP LaserJet 1160 and HP LaserJet 1320 series printer can print on custom-size media or card stock between 76 by 127 mm (3 by 5 inches) and 216 by 356 mm (8.5 by 14 inches). Use the main input tray for multiple sheets. See Main input tray (Tray 2) for the supported media sizes. CAUTION Make sure that the sheets are not stuck together before you load them. 1. Open the straight-through output door. 2.
7. Print the document. To print using manual feed, see Manual feed.
Automatic two-sided printing (duplex) Automatic two-sided printing is standard for the HP LaserJet 1320 series printer. Automatic two-sided printing supports A4, letter, and legal paper. Note Depending on the media size, you might have to adjust the automatic two-sided printing media-size selector to the appropriate size. Push in the media-size selector for letter/legalsize media. Pull out the media-size selector for A4-size media.
b. On the Menu bar, select Printing-Change Setup. c. On the Installable Options-Change menu, select Duplex Unit. d. On the To menu, select Installed. e. Click OK. Mac OS X 1. Do a File-Print, select Duplex, and select Print on Both Sides. 2. If the Print on Both Sides check box does not appear, perform the following steps: a. In Print Center (Printer Setup Utility for Mac OS X v10.3), click Printer queue. b. On the Menu bar, select Printers-Show Info. c.
Printing on both sides of the paper (manual two-sided printing) To print on both sides of the paper (manual two-sided printing), you must run the paper through the printer twice. You can print using the top output bin or the straight-through output door. Hewlett-Packard recommends that you use the top output bin for lightweight paper and use the straight-through output path for any heavy media or media that curls when printed. Note This feature is not supported in Mac OS X.
6. After side one has printed, remove the remaining paper from the input tray, and set it aside until after you finish the manual two-sided print job. 7. Gather the printed pages, and straighten the stack. Note The asterisk (*) in the illustration identifies the page corner. 8. Place the stack back in the input tray. The printed side should be facing up with the bottom edge towards the printer. 9. Press the GO button on the control panel to print side two.
Mac OS 9 (HP LaserJet 1160 printer) Note For the HP LaserJet 1160 printer, two-sided printing is not supported in Mac OS X. 1. Make sure that the straight-through output door is closed. 2. Do a File-Print, select Layout, and select Print on Both Sides. 3. Print the document. 4. After side one has printed, remove the remaining paper from the input tray, and set it aside until after you finish the manual two-sided print job. 5. Gather the printed pages, and straighten the stack. 6.
Windows 1. Open the straight-through output door. 2. Access the printer Properties (or Printing Preferences in Windows 2000 and XP). See Printer Properties (driver) for instructions. 3. On the Device Settings tab, select the option to allow manual two-sided printing. 4. On the Finishing tab, select Print On Both Sides. Ensure that Straight Paper Path is checked. Note Not all printer features are available in all drivers or operating systems.
6. Gather the printed pages, and straighten the stack. Turn the printed side down with the top edge toward the printer. 7. Feed the pages into the single-sheet priority input slot (Tray 1) one at a time, starting with the first sheet printed. Feed the printed side facing down and the top edge forward. Mac OS 9 (HP LaserJet 1160 printer) Note For the HP LaserJet 1160 printer, two-sided printing is not supported in Mac OS X. 1. Open the straight-through output door. 2.
a. Verify that hp Manual Duplex&Booklet (Classic) was selected when the software driver was installed with the Custom Install option. b. Do a File-Print, select Plug-In Preferences, and click the right-facing arrow. The right-facing arrow changes to a down-facing arrow, and the hp Manual Duplex&Booklet feature displays. c. Select Print Time Filters, select hp Manual Duplex&Booklet, and click Save Settings. d. Select Manual Duplex, and select Print on Both Sides. e.
Printing multiple pages on a single sheet of paper (N-up printing) You can select the number of pages that you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed. 1. From your software application, access the printer Properties (or Printing Preferences in Windows 2000 and XP). See Printer Properties (driver) for instructions. 2.
Printing booklets You can print booklets on letter, legal, or A4 paper. 1. Load the paper, and make sure that the straight-through output door is closed. 2. Access the printer Properties (or Printing Preferences in Windows 2000 and XP). See Printer Properties (driver) for instructions. 3. On the Device Settings tab, select the option to allow manual two-sided printing. 4. On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the option to Print On Both Sides.
Printing watermarks You can use the watermark option to print text "underneath" (in the background) of an existing document. For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document. 1. From your software application, access the printer Properties (or Printing Preferences in Windows 2000 and XP). See Printer Properties (driver) for instructions. 2.
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5 Maintenance This chapter provides information on the following topics: ENWW ● Cleaning the printer ● Changing the pickup roller ● Cleaning the pickup roller ● Changing the printer separation pad 69
Cleaning the printer Clean the outside of the printer with a clean, damp cloth when necessary. CAUTION Do not use ammonia-based cleaners on or around the printer. During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
2. With a dry, lint-free cloth, wipe any residue from the media path area and the print cartridge cavity. 3. Replace the print cartridge, and close the print cartridge door. 4. Plug the power cord back into the printer.
Cleaning the printer media path If you are experiencing toner specks or dots on the printouts, clean the printer media path. This process uses a transparency to remove dust and toner from the media path. Do not use bond or rough paper. Note For best results use a sheet of transparency. If you do not have any transparencies, you can use copier grade media (70 to 900 g/m2 (18 to 24 lb.)) with a smooth surface. 1. Make sure that the printer is idle and the Ready light is on. 2.
Changing the pickup roller Normal use with good media causes wear. The use of poor media might require more frequent replacement of the pickup roller. If the printer regularly mispicks (no media feeds through), you might need to change or clean the pickup roller. See Ordering supplies and accessories to order a new pickup roller. CAUTION Failure to complete this procedure might damage the printer. 1. Unplug the power cord from the printer, and allow the printer to cool. 2.
3. Remove the main input tray (Tray 2). 4. Open the front automatic two-sided path door (HP LaserJet 1320 series printer only). 5. Place the printer on the work surface with the front of the printer facing up.
6. Pull the white tabs outward, and rotate the tabs up. 7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
8. Slide the pickup roller assembly to the right, and remove the left end cap. 9. Remove the pickup roller.
10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (with notches in the shaft) into the right slot (2). 11. Rotate the shaft until the notches engage and the shaft clicks into place. 12. Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position. 13. Push the right tab to the left, and rotate the tab downward into position. 14.
15. Close the front automatic two-sided path door. 16. Reinstall the print cartridge, and close the print cartridge door. 17. Plug the printer in to turn it back on.
Cleaning the pickup roller If you want to clean the pickup roller rather than replace it, follow the instructions below: 1. Remove the pickup roller as described in steps 1 through 9 of Changing the pickup roller. 2. Dab a lint-free cloth in water, and scrub the roller. 3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. 4. Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 10 through 17 of Changing the pickup roller).
Changing the printer separation pad Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad. If the printer regularly pulls multiple sheets of media at a time, you might need to change the separation pad. 1. Remove the main input tray (Tray 2). 2. Locate the separation pad.
3. Remove the screws. 4. Remove the separation pad.
5. Insert the new separation pad. 6. Replace the screws.
6 Problemsolving This chapter provides information on the following topics: ENWW ● Finding the solution ● Status light patterns ● Common Macintosh problems ● Troubleshooting PostScript (PS) errors ● Paper handling problems ● Printed page is different than what appeared on screen ● Printer software problems ● Improving print quality ● Clearing jams ● Wired network setup problemsolving 83
Finding the solution You can use this section to find the solution to common printer problems. Step 1: Is the printer set up correctly? ● Is the printer plugged into a power outlet that is known to work? ● Is the on/off switch in the on position? ● Is the print cartridge properly installed? See Changing the print cartridge. ● Is paper properly loaded in the input tray? See Loading media into the input trays.
Yes If the demo page printed, go to Step 4: Is the print quality acceptable? No If no paper came out, see Paper handling problems. If you are unable to resolve the problem, Contact HP support. Step 4: Is the print quality acceptable? Yes If the print quality is acceptable, go to Step 5: Is the printer communicating with the computer? No If the print quality is poor, see Improving print quality. Verify that the print settings are correct for the media you are using.
Contact HP support 86 ● In the United States, see http://www.hp.com/support/lj1160/ for the HP LaserJet 1160 printer, or see http://www.hp.com/support/lj1320/ for the HP LaserJet 1320 series printer. ● In other locations, see http://www.hp.com/.
Status light patterns Light status legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Control panel light message Light status State of the printer Action Initialization/Startup During the Initialization process, pressing buttons has no effect. While in the Startup state, the Go, Ready, and Attention lights cycle (at the rate of 500 ms) one after another.
Control panel light message (continued) Light status State of the printer Action Reconfiguration Initialization During the Reconfiguration process, pressing buttons has no effect. During the printer start up, you can request special initialization sequences that reconfigure the printer. When one of the sequences is requested, such as Cold Reset, the lights cycle as in the Initialization/Startup state. Ready The printer is ready with no job activity.
Control panel light message (continued) Light status State of the printer Action Job Cancel Pressing the GO button has no effect. Once the cancellation process has been completed, the printer returns to the Ready state.
Control panel light message (continued) Light status State of the printer Action Fatal Error ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you are unable to resolve the problem, Contact HP support. Accessory Error (HP LaserJet 1320 series printer only) Cleaning Page The cleaning page feature is not available through the control panel. The cleaning page can be activated using the HP Toolbox, which is included as part of the overall printer software package.
Control panel light message (continued) Light status State of the printer Action Toner Low Insert a new print cartridge. The Go, Ready, and Attention lights act independently of the Toner Low state. Toner Missing The print cartridge has been removed from the printer. Wireless Connection Established Reinsert the print cartridge in the printer. No action is necessary. The Go, Ready, Attention, and Toner lights act independently of the Wireless light.
Control panel light message (continued) Light status State of the printer Action Wireless Disabled No action is necessary. The Go, Ready, Attention, and Toner lights act independently of the Wireless light. Attempting to Establish Wireless Connection No action is necessary. The Wireless light blinks at onehalf second intervals. The Go, Ready, Attention, and Toner lights act independently of the Wireless light. Return to Finding the solution.
Common Macintosh problems Choose the item that best describes the problem: ● Problems in the Chooser ● Printing errors ● USB problems ● OS X problems Problems in the Chooser Symptom Possible cause Solution LaserWriter icon does not appear in the Chooser. Software not installed correctly. The LaserWriter 8 driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder.
Printing errors Symptom Possible cause Solution You cannot use the computer while the printer is printing. Background Printing has not been selected. LaserWriter 8.3 Turn Background Printing on in the Chooser. Status messages will now be redirected to the Print Monitor allowing you to continue working while the computer is processing data to be sent to the printer. LaserWriter 8.4 and higher Turn Background Printing on by selecting File, Print Desktop, and Background Printing.
USB problems (continued) Symptom Possible cause Solution A USB-connected HP LaserJet printer does not appear in the Chooser. This problem is caused by either a software or hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify if your Macintosh has Mac OS 8.6 or later. Hardware troubleshooting ● Check that the printer is turned on. ● Verify that the USB cable is properly connected. ● Check that you are using the appropriate high-speed USB cable.
OS X problems Symptom Possible cause Solution Printer features do not appear. The wrong PPD is selected for the printer. Verify which PPD is selected as follows: In the Print dialog box, click Summary. Verify that the "PPD for:" setting is correct. If the PPD setting is incorrect, delete the printer in the Print Center and add it again. You might need to manually select the PPD. When using OS X v10.
Troubleshooting PostScript (PS) errors The following situations are PS language specific and may occur when several printer languages are being used. Note To receive a printed or screen displayed message when PS errors occur, open the Print Options dialog box and click the desired selection next to the PS Errors section. You can also access this from the embedded Web server.
Paper handling problems Choose the item that best describes the problem: ● Paper jam ● Print is skewed (crooked) ● More than one sheet of media feeds through the printer at one time ● Printer does not pull media from the media input tray ● Printer curled the media ● Printed media does not exit to the correct path ● Print job is extremely slow Paper jam ● See Clearing jams for more information. ● Make sure that you are printing with media that meets specifications.
Printer does not pull media from the media input tray ● Make sure that the printer is not in manual feed mode. See Status light patterns for more information. ● Make sure that the media guides are adjusted properly. ● The pickup roller might be dirty or damaged. See Cleaning the pickup roller or Changing the pickup roller for instructions. Printer curled the media ● See Curl or wave for more information. ● Open the straight-through output door to print straight through.
Printed page is different than what appeared on screen Choose the item that best describes the problem: ● Garbled, incorrect, or incomplete text ● Missing graphics or text, or blank pages ● Page format is different than on another printer ● Graphics quality Garbled, incorrect, or incomplete text ● The wrong printer driver might have been selected when the software was installed. Make sure that the HP LaserJet 1160 or HP LaserJet 1320 printer driver is selected in the printer Properties.
Page format is different than on another printer If you used an older or different printer driver (printer software) to create the document or the printer Properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings.
Printer software problems Printer software problems Problem Solution A printer driver for the HP LaserJet 1160 or HP LaserJet 1320 printer is not visible in the Printer folder ● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP LaserJet 1160 or HP LaserJet 1320, and click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer back on. Note Close any applications that are running.
Improving print quality This section provides information about identifying and correcting print defects. Light print or faded ● The toner supply is low. See Redistributing toner for more information. ● The media might not meet HewlettPackard's media specifications (for example, the media is too moist or too rough). See Printer media specifications for more information. ● If the whole page is light, the print density adjustment is too light or EconoMode might be turned on.
Dropouts Note ● A single sheet of media might be defective. Try reprinting the job. ● The media's moisture content is uneven or the media has moist spots on its surface. Try printing with new media. See Printer media specifications for more information. ● The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type or brand of media. ● The print cartridge might be defective. See Changing the print cartridge for more information.
Toner smear ● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lintfree cloth. See Cleaning the printer for more information. ● Check the media type and quality. ● Try installing a new HP print cartridge. See Changing the print cartridge for instructions. ● The fuser temperature might be too low. In your printer driver, make sure the appropriate media type is selected. ● Clean the inside of the printer.
Misformed characters ● If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. See Printer media specifications for more information. ● If characters are improperly formed, producing a wavy effect, the printer might need service. Print a configuration page. If the characters are improperly formed, contact an HP-authorized dealer or service representative. See How to contact HP for more information.
Wrinkles or creases ● Make sure that media is loaded properly. See Loading media into the input trays for more information. ● Check the media type and quality. See Printer media specifications for more information. ● Open the straight-through output door and try printing straight through. See Media paths for more information. ● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray. ● For envelopes, this can be caused by air pockets inside the envelope.
Clearing jams Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in the software and the printer control panel lights. See Status light patterns for more information. The following are some of the causes of media jams: ● The input trays are loaded improperly or too full. See Loading media into the input trays for more information. When you add new media, always remove all of the media from the input tray and straighten the stack of new media.
2. Open the straight-through output door. 3. Rotate the green pressure release levers downward. 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
5. Replace the print cartridge, and close the print cartridge door. Input trays To clear a jam in the input trays, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the straight-through output door.
2. Rotate the green pressure release levers downward. 3. Open the single-sheet priority input slot (Tray 1) door. 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
5. Close the single-sheet priority input slot (Tray 1) door. 6. Open the main input tray (Tray 2). 7. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
8. If no media is visible, open the print cartridge door, remove the print cartridge, and rotate the upper media guide. Carefully pull the media up and out of the printer. 9. Close the main input tray (Tray 2). Output bin CAUTION ENWW Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. Straight-through output path To clear a jam in the straight-through output path, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the straight-through output door.
2. Rotate the green pressure release levers downward. 3. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. Note If you cannot grasp the media with your hands, perform the procedure in Print cartridge area. 4. Close the straight-through output door. Note ENWW The pressure release levers automatically close when you close the straight-through output door.
Automatic two-sided printing (duplexing) path To clear a jam in the automatic two-sided path, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the straight-through output door. 2. Rotate the green pressure release levers downward.
3. Remove the main input tray (Tray 2). 4. Push down on the green lever on the automatic two-sided path door on the front of the printer. 5. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
6. Close the automatic two-sided path door. 7. Reinsert the main input tray (Tray 2). 8. Open the automatic two-sided path door on the back of the printer.
9. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. 10. Close the automatic two-sided path door.
Wired network setup problemsolving If the computer is unable to discover the HP LaserJet 1320n, HP LaserJet 1320tn, or HP LaserJet 1320nw printer, perform the following steps: 1. Check the cables to ensure that they are properly connected. Check all of the following connections: ● Power cables ● Cables between the printer and the hub or switch ● Cables between the hub or switch and the computer ● Cables to and from the modem or Internet connection, if applicable 2.
4. To print a network configuration page, press the network Reset button located on the back of the printer. ENWW ● On the Network Configuration page, check to see if a non-zero IP address is assigned to the printer. ● If the Network Configuration page does not have a valid, non-zero IP address, reset the Internal HP Jetdirect print server to the factory defaults. To cold reset the Internal HP Jetdirect print server, turn off the printer.
122 Chapter 6 Problemsolving ENWW
A Printer specifications This appendix provides information on the following topics: ENWW ● Environmental specifications ● Acoustic emissions ● Electrical specifications ● Physical specifications ● Printer capacities and ratings ● Memory specifications ● Port availability 123
Environmental specifications Operating environment Storage environment Note 124 Printer plugged into an AC outlet: ● Temperature: 10° C to 32.5° C (50° F to 90.5° F) ● Humidity: 20 to 80 percent (no condensation) Printer unplugged from an AC outlet: ● Temperature: 0° C to 40° C (32° F to 104° F) ● Humidity: 10 to 80 percent (no condensation) Values are current as of April 1, 2004. Values are subject to change without notice. See http://www.hp.com/support/lj1160/ or http://www.hp.
Acoustic emissions Declared per ISO 9296 HP LaserJet 1160 printer Sound power level Printing (20 ppm): LWAd = 6.2 Bels A and 62 dB (A) Ready (PowerSave): essentially inaudible Sound pressure level bystander position Printing (20 ppm): LpAm = 48 dB (A) Ready (PowerSave): essentially inaudible HP LaserJet 1320 printer Sound power level Printing (22 ppm): LWAd = 6.
Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. Doing so might damage the printer and void the product warranty.
HP LaserJet 1320nw printer Power requirements (110) 110-127v (+/-10%), 50/60 Hz (+/-2) Power requirements (220) 220v-240v (+/-10%), 50/60 Hz (+/-2 Hz) Power consumption ● During printing (22 ppm): 345 watts (average) ● During Ready (Standby) and PowerSave*: 6 Watts * Instant on fuser technology Minimum recommended circuit capacity for typical product ● Off: <1 watts ● 4.5 amps at 115 volts ● 2.6 amps at 230 volts Note Values are current as of April 1, 2004.
Physical specifications Dimensions Weight (2,500-page cartridge installed) ● Width: 350 mm (16.8 inches) ● Depth: 352 mm (13.9 inches) ● Height: 256 mm (10.0 inches) HP LaserJet 1160 printer: 10.7 kg (23.6 lb) HP LaserJet 1320 series printer: 11.3 kg (24.9 lb) Note 128 Values are current as of April 1, 2004. Values are subject to change without notice. See http://www.hp.com/support/lj1160/ or http://www.hp.com/support/lj1320/ for current information.
Printer capacities and ratings Print speed HP LaserJet 1160 printer: ● 20 ppm (Letter), 19 ppm (A4) ● First page out in as low as 8.5 seconds HP LaserJet 1320 series printer: ● 22 ppm (Letter), 21 ppm (A4) ● First page out in as low as 8.
Memory specifications 130 Base memory 16 MB RAM Upgrade memory expansion 100-pin, 66 MHz minimum speed Appendix A Printer specifications ENWW
Port availability USB Compatible with USB 2.0 specifications Network RJ-45, Ethernet 10/100 (HP LaserJet 1320n, HP LaserJet 1320tn, and HP LaserJet 1320nw printers only) Wireless 802.
132 Appendix A Printer specifications ENWW
B Regulatory information FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Declaration of Conformity statements Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: Regulatory Model 3): Product Options: HP LaserJet 1160 BOISB-0402-02 ALL conforms to the following Product Specifications: Safety: IEC 60950:1999 / EN 60950:2000 IEC 60825-1:1993 +A1:1997 +A2:2001 / EN 60825-1:1994 +A11:1996 +A2:2001 (Clas
Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product HP LaserJet 1320, HP LaserJet 1320n, HP LaserJet 1320tn/HP LaserJet 1320nw BOISB-0402-00/BOISB-0402-01 Including Q5931A - Optional 250-Sheet Input Tray ALL Product Name 4): Regulatory Model 3): Product Options: conforms to the following Product Specifications: Safety: IEC 60950:1999 / EN 6
Regulatory statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 1160, HP LaserJet 1320, HP LaserJet 1320n, HP LaserJet 1320tn, HP LaserJet 1320nw -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize the impact on our environment. Ozone production This product generates no appreciable ozone gas (O3). Energy consumption Energy usage drops significantly while in PowerSave mode, which saves money without affecting the high performance of this product.
HP LaserJet printing supplies In many countries/regions, this product's printing supplies (such as print cartridge, drum, and fuser) can be returned to Hewlett-Packard through the HP printing supplies returns and recycling program. This easy-to-use, free takeback program is available in over 48 countries/ regions. Multilingual program information and instructions are included in every new HP print cartridge and consumables package.
For more information For more information on the following HP environmental programs, see http://www.hp.com/ go/environment/.
Material safety data sheet Material safety data sheets (MSDS) can be obtained by contacting the HP LaserJet supplies website at http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/index.html/.
142 Appendix B Regulatory information ENWW
C Warranty and licensing Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet 1160 and HP LaserJet 1320 series printers DURATION OF LIMITED WARRANTY One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Hewlett-Packard software license agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard. License Grant. Hewlett-Packard grants you a license to use one copy of the Software.
Limited warranty for print cartridge life Note The following warranty applies to the print cartridge that came with this printer. This HP product is warranted to be free from defects in materials and workmanship.
D HP parts and accessories This appendix provides information on the following topics: ENWW ● Ordering supplies and accessories ● 10/100 networking and wireless print servers ● Using HP print cartridges ● DIMMs (memory or font) 147
Ordering supplies and accessories You can increase the printer's capabilities with optional accessories and supplies. Use accessories and supplies specifically designed for the HP LaserJet 1160 and HP LaserJet 1320 series printers to ensure optimum performance. The HP LaserJet 1320 series printer features Smart Printing Supplies. When you print a Configuration page by pressing and holding the GO button for 5 seconds, a Supplies Status page prints after the Configuration page.
Ordering information (continued) Replacement parts Accessories ENWW Item Description or use Order number Media pickup roller Used to pick the media from the input tray and advance it through the printer. RL1-0540-000 Input tray Used to hold media for the printer. RM1-1292-000 (LJ1320) RM1-1322-000 (LJ1160) Separation pad for the printer Used to keep multiple RM1-1298-000 sheets from feeding through the printer path.
10/100 networking and wireless print servers hp LaserJet 1160 and hp LaserJet 1320 series printer Item and description Order number HP Jetdirect 170x external print server for Ethernet (parallel port) J3258B HP Jetdirect 175x fast-Ethernet external print server (value line, USB port) J6035C Must be Version C or later. 150 HP Jetdirect 300x print server for fast Ethernet (parallel port) J3263A HP Jetdirect 500x print server for fast Ethernet (parallel port) J3265A HP Jetdirect 380x 802.
Using HP print cartridges The following sections provide information about HP print cartridges and instructions for redistributing toner and changing the print cartridge. HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their design or control their quality.
Redistributing toner When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner, which means that you might be able to finish the current print job before replacing the print cartridge. 1. Open the print cartridge door, and remove the print cartridge from the printer. CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a sheet of paper. 2.
Changing the print cartridge 1. Open the print cartridge door, and remove the old print cartridge. See the recycling information inside the print cartridge box. CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. 2. Remove the new print cartridge from the packaging. 3. Bend the tab on the left side of the cartridge to break it loose. 4. Pull the tab until all the tape is removed from the cartridge.
5. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge. 6. Insert the print cartridge in the printer, making sure that the print cartridge is in position. Close the print cartridge door. CAUTION 154 If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
DIMMs (memory or font) The following sections provide instructions for installing, testing, and removing DIMMs. Installing a memory DIMM (HP LaserJet 1320 series printer only) If you add memory (RAM only) to the HP LaserJet 1320 series printer, you can print more complex print jobs. To install a DIMM, follow the instructions below: CAUTION Handling a DIMM (memory) without wearing a grounded, antistatic device might damage the DIMM.
3. Locate the DIMM slot. The cam latches, located at the top and bottom, should rotate outward. 4. Remove the DIMM from the antistatic bag it came in, grasping the DIMM on the top edge. 5. Position the DIMM on the right side of the circuit board. The gold contacts should be pointing left and the cutouts should be at the top left and center left.
6. Carefully press the DIMM into the slot, making sure that it is straight and all the way in. The cam latches, located at the top and bottom, should rotate inward. To snap the cam latches into place, press the handles toward each other. 7. Close the left side panel and the print cartridge door. 8. Plug the printer back in, and turn on the power switch.
Testing the DIMM installation To test the DIMM installation, print a configuration page, and check the Total Memory specified on the page. See Printer information pages for more information. If all lights on the control panel are blinking, the DIMM installation was unsuccessful. Remove the DIMM and reinstall it. Removing a DIMM To remove a DIMM, follow the instructions below: CAUTION Handling a DIMM (memory) without wearing a grounded, antistatic device might damage the DIMM.
3. To unlock the cam latches, press them outward. 4. Grasp the DIMM on the edge, gently pull straight out, and remove the DIMM from the printer. Note ENWW Store the DIMM in an antistatic bag.
5. Close the left side panel and the print cartridge door. 6. Plug all of the cables connected to the printer back in, and turn on the power switch.
E Service and support This appendix provides information on the following topics: ENWW ● Hardware service ● Extended warranty ● Guidelines for repacking the printer ● How to contact HP 161
Hardware service If your hardware fails during the warranty period, Hewlett-Packard offers the following support options: 162 ● Hewlett-Packard repair services: Hewlett-Packard will arrange to pick up the unit, repair it, and return it to you within 5 to 10 days, depending on your location. ● Hewlett-Packard authorized service provider: You can return the unit to a local authorized service dealer.
Extended warranty HP Care Pack provides coverage for the HP product and all HP-supplied internal components. The hardware maintenance covers a three-year period from the date of the HP product purchase. The customer may purchase an HP Care Pack up to one year from the date of purchase of the HP product. For more information, contact the HP Customer Care Service and Support group. See Quick access to more information. HP Care Pack options might be available after the standard warranty period has expired.
Guidelines for repacking the printer Use the following guidelines when repacking the printer: CAUTION CAUTION 164 ● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly. ● Remove and keep any DIMMs (memory) installed in the printer. See Installing a memory DIMM (HP LaserJet 1320 series printer only) for more information. Static electricity can damage DIMMs. When handling DIMMs, wear a grounded, antistatic wrist strap.
How to contact HP If you need to contact HP for service or support, use one of the following links: ENWW ● In the United States, see http://www.hp.com/support/lj1160/ for the HP LaserJet 1160 printer, or see http://www.hp.com/supportlj1320/ for the HP LaserJet 1320 series printer. ● World Wide, see http://welcome.hp.com/country/us/en/wwcontact.html/ or http://www.hp.com/.
166 Appendix E Service and support ENWW
Index Symbols/Numerics 10/100 networking and wireless print servers 150 A access, print cartridge 10 accessories, ordering 148 acoustics 125 Alerts tab (HP toolbox) 31 Attention light 5 automatic two-sided path door, rear 5 automatic two-sided printing 57 automatic two-sided printing media-size selector 5 automatic two-sided printing path removing jams 116 B blank pages 100 Bluetooth wireless technology 36 booklets, printing 66 button, Cancel 5 button, Go 5 C cable parallel 21 USB 20 Cancel button 5 cancel
Environmental Product Stewardship Program 138 environmental specifications 124 errors PostScript 97 software 102 EWS 15, 33 extended warranty 163 F FCC compliance 133 forms, printing 54 G garbled text 100 Go button 5 Go light 5 graphics missing 100 poor quality 101 guides, media main input tray (Tray 2) 7 single-sheet priority input slot (Tray 1) 7 H heavy media, guidelines for using 46 HP toolbox Alerts tab 31 Documentation tab 31 Network window 32 Printer Settings 31 Status tab 30 Troubleshooting tab 30 v
media guides main input tray (Tray 2) 7 single-sheet priority input slot (Tray 1) 7 media path cleaning 72 media paths main input tray (Tray 2) 7 output bin 9 overview 7 single-sheet priority input slot (Tray 1) 7 straight-through output path 8 media support 5 memory adding 155 missing graphics 100 missing text 100 multiple pages, printing on a single sheet of paper 65 N N-up printing 65 network connections 22 Network Configuration page 28 network port, Internal HP Jetdirect location 5 Network window (HP to
printer driver installing 11 Macintosh 16 Windows 14 printer drivers sites for download 2 printer information pages Configuration page 28 Demo page 28 Network Configuration page 28 Supplies Status page 28 printer media guides main input tray (Tray 2) 7 single-sheet priority input slot (Tray 1) 7 printer Properties accessing 12 online help 13 Printer Settings HP toolbox 31 printer, specifications 129 printing booklets 66 canceling 39 card stock 55 Configuration page 28 custom-size media 55 Demo page 28 envel
T text garbled 100 missing 100 toner changing the print cartridge 153 cleaning print cartridge area 70 conserving 151 loose toner 105 low 103 print cartridge door 5 redistributing 152 scatter outline 107 smear 105 specks 103 storing print cartridges 151 Toner light 5 Toolbox 14 top output bin manual two-sided printing 59 transparencies guidelines for using 44 printing 53 tray main input 5 single-sheet priority input 5 Tray 1 (single-sheet priority input slot) 5 Tray 2 (main input tray) 7 trays, input removi
172 Index ENWW
© 2004 Hewlett-Packard Development Company, L.P. www.hp.
