Operation Manual

138 Chapter 6 - Troubleshooting
EN
Solving image-quality problems
Use the following tables to help solve problems with printed pages.
If the problem occurs when printing, see table 17, “Solving print
image-quality problems,” on page 138.
If the problem occurs when copying or scanning (and if the printer has
the optional copier/scanner assembly attached), see table 18,
“Solving copying and scanning image-quality problems,” on page
143.
Also, see table 19, “Solving print paper-feed problems,” on page 146
and “Solving copying and scanning paper-feed problems” on
page 148.
Solving print image-quality problems
Table 17. Solving print image-quality problems
Problem Cause Solution
Pages do not
print.
The printer is not plugged in. Make sure that the printer is plugged into
a live wall outlet or power strip.
The computer cable is loose. Check that the parallel cable between
the printer and the computer is securely
connected.
The tape was not removed from the
toner cartridge.
Remove the toner cartridge, remove the
tape, and return the toner cartridge. See
“Toner cartridge” on page 78.
The toner cartridge is out of toner. Replace the toner cartridge. (See “Toner
cartridge” on page 78.)
The media you are using does not meet
HP’s specifications (for example, it is too
moist or too rough).
Make sure that the media meets
specifications detailed in the Print Media
Guide for the HP LaserJet printer family.
Parts of the
page around
the edges are
not printing.
The printer cannot print to the edge of
the paper. The printer has minimum
margins on each edge of 4.23 mm (0.167
inches.
To get the image to fit into this printable
area, slightly reduce the size of the
image.
The reduction setting is set incorrectly. Check the reduction setting in the “Print”
or “Setup” window from within the
program you are using.