Operation Manual

140 Chapter 6 - Troubleshooting
EN
The printed
page has a
gray
background.
The priority input tray is not in place. Adjust the priority input tray.
The print density setting is set too high. Decrease the amount of background
shading through the device configuration
utility.
The media basis weight is too high. Change the media to a lower basis
weight.
The humidity level is too low. Very low humidity can increase the
amount of background shading. Move
the printer to a different location, or
decrease the background shading
through the device configuration utility.
The toner cartridge needs to be
replaced.
Replace the toner cartridge.
Toner smears
appear on the
printed page.
If the toner smears appear on the leading
edge of the media, the media guides are
dirty.
Wipe the media guides with a dry, lint-
free cloth.
The media you are using does not meet
HP’s specifications (for example, it is too
moist or too rough).
Make sure that the media meets
specifications detailed in the Print Media
Guide for the HP LaserJet printer family.
The toner cartridge needs to be
replaced.
Replace the toner cartridge.
The fuser temperature is too low. Select
Optimize for:
in the
Paper
tab of
the printer driver. Make sure that it is set
for the appropriate media.
The toner is
loose, and it
does not stay
attached to
the printed
page.
The inside of the printer is dirty. Clean the printer. (See “Cleaning the
print path” on page 47.)
The media you are using does not meet
HP’s specifications (for example, it is too
moist or too rough).
Make sure that the media meets
specifications detailed in the Print Media
Guide for the HP LaserJet printer family.
The toner cartridge needs to be
replaced.
Replace the toner cartridge.
The printer driver is not set for the correct
media.
1. Select
Optimize for:
in the
Paper
tab
of the printer driver. Select the correct
media.
2. Select the correct media through the
device configuration utility.
The power strip is not working correctly. Plug the printer directly into an AC outlet.
Table 17. Solving print image-quality problems (continued)
Problem Cause Solution