Operation Manual

EN
Errors 143
Solving copying and scanning image-quality
problems
Table 18. Solving copying and scanning image-quality problems
Problem Cause Solution
Pages do not
print.
The printer is not plugged in. Make sure that the printer is plugged into
a live wall outlet or power strip.
The computer cable is loose. Check that the cable between the printer
and the computer is securely connected.
The tape was not removed from the
toner cartridge.
Remove the toner cartridge, remove the
tape, and return the toner cartridge. (See
“Toner cartridge” on page 78.)
The toner cartridge is out of toner. Replace the toner cartridge. (See “Toner
cartridge” on page 78.)
The media you are using does not meet
HP’s specifications (for example, it is too
moist or too rough).
Make sure that the media meets
specifications detailed in the Print Media
Guide for the HP LaserJet printer family.
The original was loaded upside-down. Load the original with the side to be
scanned facing up.
Parts of the
page around
the edges are
not printing.
The printer cannot print to the edge of
the paper. The printer has minimum
margins on each edge of 4.23 mm (0.167
inches.
To get the image to fit into this printable
area, slightly reduce the size of the
image.
If copying, the reduction setting is set
incorrectly.
Copied images will be clipped if the
image on the original is too close to the
edge of the original.
Vertical white
stripes appear.
The media you are using does not meet
HP’s specifications (for example, it is too
moist or too rough).
Make sure that the media meets
specifications detailed in the Print Media
Guide for the HP LaserJet printer family.
The toner is low. Gently shake the toner cartridge back
and forth to redistribute the toner.
The platen has dirty spots. Clean the platen. (See “Cleaning the
scanner path” on page 51.)