hp LaserJet 2400 series use
HP LaserJet 2400 series printer User Guide
Copyright and License Trademark Credits © 2004 Copyright Hewlett-Packard Development Company, L.P. Adobe® and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Linux is a U.S. registered trademark of Linus Torvalds. The information contained in this document is subject to change without notice.
HP customer care Online services For 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP printer software, product and support information, and printer drivers in several languages can be obtained from www.hp.com/support/lj2410, http://www.hp.com/support/lj2420, or http://www.hp.com/support/lj2430. (The site is in English.
HP service information To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide. For service for your HP product in other countries/regions, call the customer support number for your country/region. See the flyer that came in the box with the printer. HP service agreements Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada). Out-of-Warranty Service: 800-633-3600.
Table of contents 1 Printer basics Quick access to printer information ...........................................................................................2 User guide links ..................................................................................................................2 Where to look for more information ....................................................................................2 Printer configurations ......................................................................
Paper orientation for printing on both sides .....................................................................54 Layout options for printing on both sides ..........................................................................55 To duplex by using the built-in duplexer ...........................................................................55 To duplex manually ..........................................................................................................56 Canceling a print job .......
Supplies status page ........................................................................................................87 PS or PCL font list ............................................................................................................87 Managing the print cartridge ...................................................................................................89 HP print cartridges ......................................................................................................
Troubleshooting common Macintosh problems ....................................................................140 Troubleshooting common PostScript problems ....................................................................146 General problems ...........................................................................................................146 Specific errors .................................................................................................................
Installing an EIO card ............................................................................................................200 To install an EIO card .....................................................................................................200 To remove an installed EIO card ....................................................................................201 Appendix E Printer commands Understanding PCL 6 and PCL 5e printer command syntax ..............................................
x ENWW
1 Printer basics Thank you for purchasing an HP LaserJet 2400 series printer. If you have not done so, see the getting started guide (start) provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moments to familiarize yourself with the printer.
Quick access to printer information This section summarizes the resources that are available to learn more about setting up and using the printer. User guide links ● Part numbers ● Control-panel layout ● Troubleshooting flowchart Where to look for more information Several references are available for use with this printer. See www.hp.com/support/lj2410, http://www.hp.com/support/lj2420, or http://www.hp.com/support/lj2430.
Printer configurations The HP LaserJet 2400 series printer is available in several configurations.The letters that follow the printer name indicate the differences between the configurations. Each letter refers to a specific feature. Use the information in this section to determine which features your model has. NOTE Not all models are available in all configurations. Feature designations for the HP LaserJet 2400 series printer ENWW Letter Description no letter This is the base model.
Printer features The following tables describe the features for the HP LaserJet 2400 series printers. Speed HP LaserJet 2410 printer HP LaserJet 2420 series printer HP LaserJet 2430 series printer Prints on letter-size paper at 25 pages per minute (ppm). Prints on letter-size paper at 30 pages per minute (ppm). Prints on letter-size paper at 35 pages per minute (ppm). Prints on A4-size paper at 24 ppm. Prints on A4-size paper at 28 ppm. Prints on A4-size paper at 33 ppm.
Memory and processor HP LaserJet 2410 printer HP LaserJet 2420 series printer HP LaserJet 2430 series printer Includes 32 MB of randomaccess memory (RAM). HP LaserJet 2420 printer includes 32 MB of randomaccess memory (RAM), expandable up to 288 MB maximum memory. HP LaserJet 2430t printer includes 48 MB of randomaccess memory (RAM), expandable up to 304 MB maximum memory. HP LaserJet 2420d printer includes 48 MB RAM, expandable up to 304 MB maximum memory.
Print cartridge HP LaserJet 2410 printer HP LaserJet 2420 series printer HP LaserJet 2430 series printer Standard print cartridge prints up to 6,000 pages. Standard print cartridge prints up to 6,000 pages. Standard print cartridge prints up to 6,000 pages. HP smart printing supplies program automatically alerts when toner is low. HP smart printing supplies program automatically alerts when toner is low. HP smart printing supplies program automatically alerts when toner is low.
Accessibility ENWW HP LaserJet 2410 printer HP LaserJet 2420 series printer HP LaserJet 2430 series printer The online user guide is compatible with text screenreaders. The online user guide is compatible with text screenreaders. The online user guide is compatible with text screenreaders. The print cartridge can be inserted and removed by using one hand. The print cartridge can be inserted and removed by using one hand. The print cartridge can be inserted and removed by using one hand.
Printer parts Before using the printer, familiarize yourself with the parts of the printer.
Interface ports The printer has four interface ports: one EIO slot and three ports for connecting to a computer or a network. 1 EIO 2 3 4 1 2 3 4 ENWW EIO slot Embedded HP Jetdirect print server (HP LaserJet 2420n, 2420dn, 2430tn, and 2430dtn models only) USB 2.
Control panel This section provides information about the control panel and its features: ● Control-panel layout ● Control-panel buttons ● Control-panel lights ● Printing control-panel menus ● Changing printer-control-panel configuration settings ● Using the printer Help system The control panel is located on the top of the printer. ? Stop Menu Ready Data Attention See Interpreting control-panel messages to identify and troubleshoot control-panel messages.
Control-panel buttons Button Function (HELP) ● Provides information about the message on the graphical display. (BACK) ● Backs up one level in the menu tree or backs up one numeric entry. ● Exits menus if held down for more than 1 second. ● Enters and exits the menus. (UP) ● Navigates to the previous item in the list, or increases the value of items that are numerical in nature. (SELECT) ● Clears an error condition when the condition is clearable. ● Saves the selected value for an item.
Light State Indication Data On The printer has data to print, but is waiting to receive all of the data. Off The printer has no data to print. Blinking The printer is processing or printing the data. On The printer has experienced a problem. Note the message on the control-panel display, and then turn the printer off and on. See Interpreting control-panel messages for help in resolving problems. Off The printer is functioning without error. Blinking Action is required.
Changing printer-control-panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, sleep delay, printer personality (language), and jam recovery. The printer-control-panel settings can also be changed from a computer by using the setting page of the embedded Web server. The computer shows the same information that the control panel shows. For more information, see Using the embedded Web server.
To show the IP address 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight SHOW ADDRESS. 7. Press (SELECT button) to select SHOW ADDRESS. 8. Press (UP button) or 9. Press (SELECT button) to select the option. (DOWN button) to select the desired option. 10.
To set Use Requested Tray 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight TRAY BEHAVIOR. 7. Press (SELECT button) to select TRAY BEHAVIOR. 8. Press (SELECT button) to select USE REQUESTED TRAY. 9. Press (UP button) or 10. Press (SELECT button) to set the behavior.
To set the printer default for PS Defer Media 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight TRAY BEHAVIOR. 7. Press (SELECT button) to select TRAY BEHAVIOR. 8. Press (SELECT button) to select PS DEFER MEDIA. 9. Press (UP button) or 10.
To set the Sleep Delay 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight SLEEP DELAY. 7. Press (SELECT button) to select SLEEP DELAY. 8. Press (UP button) or 9. Press (SELECT button) to set the time period. (DOWN button) to select the appropriate time period. 10.
To set the personality 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight PERSONALITY. 7. Press (SELECT button) to select PERSONALITY. 8. Press (UP button) or PCL, or PDF). 9.
To set the auto continue 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight AUTO CONTINUE. 7. Press (SELECT button) to select AUTO CONTINUE. 8. Press (UP button) or 9. Press (SELECT button) to set the selection. (DOWN button) to select the appropriate setting. 10.
Cartridge out The printer has two options for this menu item. ● Select CONTINUE to allow the printer to continue printing. A REPLACE CARTRIDGE warning message appears until the print cartridge is replaced. Printing in this mode can continue only for a specific number of pages. After that, the printer stops printing until you replace the empty print cartridge. This is the default setting. ● Select STOP if you want the printer to stop printing until the empty print cartridge is replaced.
To set the jam-recovery response 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight JAM RECOVERY. 7. Press (SELECT button) to select JAM RECOVERY. 8. Press (UP button) or 9. Press (SELECT button) to set the selection. (DOWN button) to select the appropriate setting. 10.
To select the language 1. When SELECT LANGUAGE appears in English, press LANGUAGE appears in English. 22 (SELECT button), and wait until 2. Press (DOWN button) until the preferred language appears. 3. Press (SELECT button) to save the preferred language.
Software The printer comes with helpful software, including printer drivers and optional software. For easy printer setup and access to the full range of printer features, HP recommends that you install the software that is provided. Check the installation notes and Readme files on the printer CD-ROM for additional software and languages. HP software is not available in all languages.
Software Windows 98/Me Windows NT 4.0 Windows 2000/XP/ Server 2003 Mac OS Model scripts* OS/2 UNIX®/ Linux x *Available only on the World Wide Web. Printer drivers Printer drivers provide access to the printer features and allow the computer to communicate with the printer (by using a printer language). Check the install notes, Readme, and latebreaking Readme files on the printer CD-ROM for additional software and languages. The following printer drivers are included with the printer.
NOTE ● UNIX model scripts. ● Linux drivers. ● HP OpenVMS drivers. The OS/2 drivers are available from IBM and are packaged with OS/2. They are not available for Simplified Chinese, Korean, Japanese, or Traditional Chinese. Select the correct printer driver for your needs Select a printer driver based on the way that you use the printer. Certain printer features are available only in the PCL 6 drivers. See the printer driver Help for available features.
Operating System To change the settings for all print jobs until the software program is closed To change the print job default settings (for example, turn on Print on Both Sides by default) To change the configuration settings (for example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing) Windows 2000, XP, and Server 2003 On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences.
Operating System To change the settings for all print jobs until the software program is closed To change the print job default settings (for example, turn on Print on Both Sides by default) To change the configuration settings (for example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing) Macintosh OS X V10.3 On the File menu, click Print. Change the settings that you want on the various pop-up menus. On the File menu, click Print.
Installing the printing system software The printer comes with printing system software and printer drivers on a CD-ROM. The printing system software on the CD-ROM must be installed in order to take full advantage of the printer features. If you do not have access to a CD-ROM drive, you can download the printing system software from the Internet at http://www.hp.com/go/lj2410_software, http://www.hp.com/go/ lj2420_software, or http://www.hp.com/go/lj2430_software.
3. When prompted, click Install Printer and follow the instructions on the computer screen. 4. Click Finish when the installation has completed. 5. Restart the computer. 6. Print a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, check the installation notes and Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/go/lj2410_software, http://www.hp.
If installation fails, reinstall the software. If this fails, check the installation notes and Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/go/lj2410_software, http://www.hp.com/go/lj2420_software, or http://www.hp.com/go/lj2430_software for help or more information. To set up a Windows computer to use the network printer with Windows-sharing You can share the printer on the network so that other network users can print to it.
To install printer drivers in Mac OS X V10.1 and later 1. Connect the network cable between the HP Jetdirect print server and a network port. 2. Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer/ folder of the Starter CD-ROM, where is your language preference.
5. Restart the computer. 6. For Mac OS 9.x: 1. From HD, click Applications, click Utilities, and then open the Apple Desktop Printer Utility. 2. Double-click Printer (USB), and then click OK. 3. Next to USB Printer Selection, click Change. 4. Select the printer, and then click OK. 5. Next to Postscript Printer Description (PPD) File, click Auto Setup, and then click Create. 6. On the Printing menu, click Set Default Printer. For Mac OS X: 1.
2. On the Locate Driver Files screen, select the Specify a Location check box, clear all other check boxes, and then click Next. 3. Type the following text, where X is the letter of the CD-ROM drive: X:\2000XP 4. Click Next. 5. Follow the instructions on the computer screen. 6. Click Finish when installation is complete. 7. Select a language and follow the instructions on the computer screen. 8. Print a page from any software program to make sure that the software is correctly installed.
Selecting print media This printer accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect printer performance and output quality.
NOTE You might experience some jams when using any media that is less than 178 mm (7 inches) long. These jams might be caused by paper that has been affected by environmental conditions. For optimum performance, make sure that you are storing and handling the media correctly (see Printing and paper storage environment). Tray 2 (250-sheet tray) and tray 3 (500-sheet tray) Dimensions1 Weight Capacity2 Letter 216 x 279 mm 60 to 120 g/m2 (16 to 32 lb) 250 sheets of 75 g/m2 (20 lb) paper (8.
For more information about using print media, see Paper specifications.
2 Printing tasks This section provides information about common printing tasks.
Selecting which tray is used for printing You can select how the printer pulls media from the trays. The following sections provide information about configuring the printer to pull media from specific trays.
Setting Explanation TRAY 1 TYPE= or TRAY 1 SIZE= a type other than ANY The printer treats tray 1 like the other trays. Instead of looking for media in tray 1 first, the printer pulls media from the tray that matches type and size settings that are selected in the software. In the printer driver, you can select media from any tray (including tray 1) by type, size, or source. To print by type and size of paper, see Printing by type and size of media (locking trays).
To print by type and size of paper 1. Be sure to load the trays correctly. See Loading trays.) 2. At the printer control panel, open the PAPER HANDLING menu. Select the paper type for each tray. If you are unsure aboutwhich type you are loading, such as bond or recycled, check the label on the media package. 3. Select the paper-size settings at the printer control panel. ● Tray 1: Set the paper size on the PAPER HANDLING menu if the printer is set to TRAY 1 TYPE= a type other than ANY.
Selecting the correct fuser mode The printer automatically adjusts the fuser mode based on the media type to which the tray is set. For example, heavy paper, such as card stock, might need a higher fuser-mode setting in order to make the toner adhere better to the page, but transparencies need the LOW fuser-mode setting to avoid damage to the printer. The default setting generally provides the best performance for most print-media types.
Loading trays Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in tray 2 or optional tray 3. Loading tray 1 (multipurpose tray) Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of lables, or up to 10 envelopes.
4. Place media into the tray (short-edge in, print-side up). The media should be centered between the media-width guides and under the tabs on the media-width guides. 5. Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it. Make sure that the media fits under the tabs on the media-width guides. NOTE Do not add media to tray 1 while the printer is printing. This could cause a jam. Do not close the front door when the printer is printing.
2. Adjust the media-width guides outward so that the pointer matches the paper size that you are loading. 3. On the rear paper-length guide, press on the blue tab and adjust it so that the pointer matches the paper size that you are loading. B5 JIS LEGAL 8.5" X13" A4 LETTER B5 ISO EXECUTIVE 4. Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 5.
NOTE Whenever you remove tray 2 from the printer, always push down on the paper to lock the metal paper-lift plate in place before you replace the tray. The metal paper-lift plate releases and lifts the paper when you push the tray into the printer. Loading optional tray 3 (500-sheet tray) Tray 3 supports only paper (A4, A5, B5 JIS, Letter, Legal, Executive, and 8.5 x 13 inches). NOTE The tray 3 500-sheet feeder comes standard with some HP Color LaserJet 2460 printer models. To load tray 3 1.
4. Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the hooks on the side and rear of the tray. 5. Slide the tray into the printer.
Understanding media output options The printer comes with two output bins. The top output bin is used when the rear output bin is closed. The rear output bin is used when the rear output bin is open. 1 2 1 2 NOTE ENWW Top output bin (face down) Rear output bin (face up) When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can sometimes reduce curling.
Printing on envelopes You can print envelopes from tray 1. Tray 1 holds up to 10 envelopes and supports standard or custom sizes. For printing on any size of envelope, make sure to set the margins in your program at least 15.0 mm (0.6 inch) from the edge of the envelope. The printer might print at a slower speed when printing envelopes. In addition, printing performance depends on the construction of the envelope. Always test a few sample envelopes before purchasing a large quantity.
3. Slide the width guides on tray 1 outward to a position that is slightly wider than the envelopes. 4. Place the envelopes into the tray short-edge in, print-side up. The stamp end must enter the printer first. 5. Slide the width guides inward until they lightly touch the envelope stack without bending it. The envelopes should be centered between the paper guides and under the tabs on the paper-width guides.
Printing on special media This section discusses printing on types of media that require special handling: ● Printing on labels ● Printing on transparencies ● Printing on custom-sized media or cardstock ● Printing on letterhead, prepunched, or preprinted paper (single-sided) Printing on labels Use only labels that are recommended for laser printers. For label specifications, see Labels. Guidelines for printing on labels CAUTION 50 ● Print labels from tray 1. ● Load labels print-side up.
Printing on transparencies Use only transparencies that are recommended for use in laser printers. For transparency specifications, see Transparencies. Guidelines for printing on transparencies ● Print transparencies from tray 1. ● Use the top output bin to reduce curling (this is for transparencies only; for other media use the rear output bin to reduce curling). ● Remove transparencies from the output bin as they are printed to prevent them from sticking.
Guidelines for printing on custom-sized media and cardstock ● Always insert the short-edge first into tray 1. If you want to print in landscape mode, make this selection through your software. Inserting paper long-edge first might cause a jam. ● Use the rear output bin to reduce curl. ● Do not print on media that is smaller than 76 mm (3 inches) wide or 127 mm (5 inches) long. ● In the software program, set margins at least 6.40 mm (0.25 inch) away from the edges of the media.
Tray 2 or tray 3 orientation: print-side down, top edge toward you. NOTE When Alternative Letterhead mode is enabled in the printer driver, and Letterhead or Preprinted is selected as the media type, you must orient the media for two-sided (duplex) printing. Guidelines for printing on letterhead or preprinted forms ENWW ● Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography. ● Do not use raised or embossed letterhead.
Printing on both sides (duplexing) You can print on both sides of a sheet of paper (called duplexing or two-sided printing) in two ways—automatic and manual. The following paper sizes are supported for automatic duplexing: Letter, A4, Legal, and 8.5 x 13 inches. Manual duplexing supports all paper sizes. ● Automatic duplexing: The built-in, automatic duplexer is included only with the HP LaserJet 2420d, 2420dn, and 2430dtn printer models.
Layout options for printing on both sides The following illustration shows the four print-orientation options. These options are available when Print on Both Sides is selected on the Finishing tab in the printer driver. 1 4 3 2 2 2 3 2 5 3 2 5 3 5 3 5 1. Long-edge landscape* This layout is often used in accounting, data processing, and spreadsheet programs. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. 2.
4. Click OK. 5. Send the print job to the printer. NOTE The paper you are printing on will partially come out of the top output bin during the duplexing. Do not pull on the paper until duplexing is complete. During duplexing, the duplexer will not function if the rear output bin is open. To duplex manually 1. Insert enough paper into one of the trays to accommodate the print job.
Canceling a print job You can cancel a print job from a software program or a print queue, or by pressing the STOP button on the printer control panel. ● If the printer has not started printing, first try to cancel the job within the software program that sent the print job. ● If the print job is waiting in a print queue or print spooler such as the Printers group on a Windows computer or Print Monitor on a Macintosh computer, delete the job there.
Using the printer driver The printer driver provides access to the printer features and allows the computer to communicate with the printer. This section provides instructions for printing when setting options are set from the printer driver. If possible, try to set printing features from the software program in which you are working or from the Print dialog box. You can set the printer features this way for most Windows and Macintosh software programs.
● To change default settings in Windows 2000, Windows XP, and Windows Server 2003 ● To change default settings in Macintosh operating systems To change default settings in Windows 98 and Windows Me 1. Click the Start button. 2. Click Settings. 3. Click Printers. 4. Right-click the HP LaserJet 2400 series printer icon. 5. Click Properties. 6. Change any of the settings on the tabs. These settings are now the defaults for the printer. 7. Click OK to save your settings and to close the printer driver.
To change default settings in Macintosh operating systems Depending on the Macintosh operating system version that you have, use either the Apple Desktop Printer Utility, the Print Center, or the Print Setup Utility to change printer driver defaults.
Using printer-driver features This section provides instructions for common printing features that are controlled through the printer driver.
Printing multiple pages on one sheet of paper You can print more than one document page on a single sheet of paper (this is sometimes called 2-up, 4-up, or n-up printing). The pages will appear decreased in size and arranged on the sheet. You can specify that up to 16 pages are to be printed on a single sheet. This feature provides a cost-effective and environmentally friendly way to print draft pages, especially when combined with duplex printing (see Printing on both sides (duplexing)).
To set a custom paper size on Macintosh computers For Mac OS 9 1. On the File menu, select Page Setup. 2. From the Page Attributes drop-down menu, select Custom Page Size. 3. Click New to create a named custom page size. The new custom page is automatically added to the Page Size menu in Page Setup. For Mac OS X 1. On the File menu, select Page Setup. 2. On the Settings drop-down menu, click Page Attributes, and then click Custom Paper Size. 3. Click New, and type in a name for the custom paper size. 4.
Resolution options NOTE ● Best Quality - use ProRes 1200 for the best print quality. ● Faster Printing - use FastRes 1200 as an alternative resolution for complex graphics or faster output. ● Custom - use this option to specify print-quality settings. Changing resolution can change the formatting of your text. To select print-quality settings on Windows computers 1. Open the printer driver. See Changing the settings for a print job. 2.
Printing a cover, a different first or last page, or a blank page Use the following procedure to print the covers of a document on a different media type than the rest of the document or to print the first or last page of a document on different media. For example, to print the first page of a document on letterhead paper and the rest on plain paper, or to print a cover on card stock and the subsequent pages on plain paper.
Using job-storage features The printer supports two distinct job-storage features that you can use to initiate printing from the printer control panel after the print job is sent from the computer: ● Proof and hold jobs ● Private jobs Make sure that you identify your jobs in the printer driver before printing. Using default names might override previous jobs that have the same default name or cause the job to be deleted. NOTE The job-storage features require 48 MB of RAM.
To delete a held job 1. Press (SELECT button) to open the menus. 2. Use (UP button) or (SELECT button). (DOWN button) to scroll to RETRIEVE JOB, and then press 3. Use (UP button) or (SELECT button). (DOWN button) to scroll to the user name, and then press 4. Use (UP button) or (SELECT button). (DOWN button) to scroll to the user or job name, and then press 5. Use (UP button) or button).
To delete a private job 1. Press (SELECT button) to open the menus. 2. Use (UP button) or (SELECT button). (DOWN button) to scroll to RETRIEVE JOB, and then press 3. Use (UP button) or (SELECT button). (DOWN button) to scroll to the user name, and then press 4. Use (UP button) or (SELECT button). (DOWN button) to scroll to the user or job name, and then press 5. Use (UP button) or (DOWN button) to scroll to DELETE, and then press button). (A lock symbol appears next to DELETE.) (SELECT 6.
3 Managing and maintaining the printer This chapter contains information about these topics: ENWW ● Using the embedded Web server ● Using HP Web Jetadmin software ● Using the HP Toolbox ● Uninstalling the HP Toolbox ● Managing and configuring printer drivers ● Configuring e-mail alerts ● Setting the real-time clock ● Checking the printer configuration ● Managing the print cartridge ● Cleaning the printer 69
Using the embedded Web server Use the embedded Web server to view printer and network status and to manage printing functions from your computer instead of from the printer control panel. The following are examples of what you can do using the embedded Web server: ● View printer-control status information. ● Set the type of media that is loaded in each tray. ● Determine the remaining life for all supplies and order new ones. ● View and change tray configurations.
Information tab The Information pages group consists of the following pages. ● Device Status. This page shows the printer status and shows the life remaining of HP supplies, with 0% representing that a supply is empty. The page also shows the type and size of print media set for each tray. To change the default settings, click Change Settings. ● Configuration page. This page shows the information that is found on the printer configuration page. ● Supplies Status.
Networking tab The network administrator can use this tab to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network with anything other than an HP Jetdirect print server. Other links This section contains links that connect you to the Internet. You must have Internet access in order to use any of these links.
Using HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP printers. Management is proactive, allowing network administrators the ability to resolve printer issues before users are affected. Download this free, enhanced-management software at http://www.hp.
Using the HP Toolbox HP Toolbox is a Web application that you can use for the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to the network. You must perform a complete software installation in order to use the HP Toolbox.
To view the HP Toolbox 1. Open the HP Toolbox in one of these ways: NOTE ● On the Windows desktop, double-click the HP Toolbox icon. ● From the Windows Start menu, click Programs, and then click HP Toolbox. ● For Macintosh OS X, on the hard drive, click Applications, and then click the Utilitites folder. Double-click the HP Toolbox icon. After you open the URL, you can bookmark it so that you can return to it quickly in the future. 2. The HP Toolbox opens in a Web browser.
● Supported Media. View information about media that the printer supports, view information about configuring the trays, and view information about solving problems that are related to print media. ● Printer Pages. Print various pages that are useful for troubleshooting printer problems including the configuration page, the supplies page, the event log page, and the usage page. Alerts tab Use the Alerts tab to configure the printer to automatically notify you of printer alerts.
Toolbox links The toolbox Links item at the left of the screen provides links to the following options: ● Select a device. Select from all of the HP Toolbox-enabled devices. ● View current alerts. View the current alerts for all printers that have been set up. (You must be printing to view the current alerts.) ● Text only page. View HP Toolbox as a site map with links to all of the individual pages within HP Toolbox and the Device Settings window.
Uninstalling the HP Toolbox This section explains how to uninstall the HP Toolbox. To uninstall the HP Toolbox by using the Windows desktop shortcut 1. Click Start. 2. Point to Programs. 3. Point to Hewlett-Packard or to the HP LaserJet 2400 series program group, and then click Uninstall hp LaserJet Toolbox. 4. Follow the onscreen instructions. To uninstall the HP Toolbox by using Add/Remove Programs in the Windows control panel 1. Click Start. 2. Click Control Panel.
Managing and configuring printer drivers Your system or network administrator can use the driver management and configuration solution to configure printer drivers before you install and deploy them within your environment. This is helpful when you configure printer drivers for multiple workstations or printers that share the same configuration. When you preconfigure your printer driver to match the printer hardware, you can gain access to all of the printer accessories through the driver.
● Deploy the configured printer drivers to the server(s). ● Instruct the end-users to connect to the print server. The configured driver for their operating system is automatically deployed to their computer. Administrators can use the HP Web Jetadmin software plug-in to deploy configured printer drivers using a silent, batch, or remote process. Obtain the HP Web Jetadmin software plugin from http://www.hp.com/go/webjetadmin_software.
Configuring e-mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you to problems with the printer. The alerts take the form of e-mail messages to the email account or accounts that you specify.
Setting the real-time clock Use the real-time clock feature to set the date and time settings. The date and time information is attached to stored print jobs, so you can identify the most recent versions of stored print jobs. Setting the date and time When setting the date and time you can set the date format, date, time format, and time. Setting the date format 1. Press MENU to open the menus. 2. Use (UP button) or (SELECT button). (DOWN button) to scroll to CONFIGURE DEVICE, and then press 3.
Setting the date 1. Press MENU to open the menus. NOTE 2. Use (UP button) or (SELECT button). (DOWN button) to scroll to CONFIGURE DEVICE, and then press 3. Use (UP button) or (SELECT button). (DOWN button) to scroll to SYSTEM SETUP, and then press 4. Use (UP button) or button). (DOWN button) to scroll to DATE/TIME, and then press 5. Use (UP button) or button). (DOWN button) to scroll to DATE, and then press 6. Use (UP button) or (SELECT button).
Setting the time 1. Press MENU to open the menus. 2. Use (UP button) or (SELECT button). (DOWN button) to scroll to CONFIGURE DEVICE, and then press 3. Use (UP button) or (SELECT button). (DOWN button) to scroll to SYSTEM SETUP, and then press 4. Use (UP button) or button). (DOWN button) to scroll to DATE/TIME, and then press 5. Use (DOWN button) to scroll to TIME, and then press (UP button) or (SELECT (SELECT button). 6. Use (UP button) or (SELECT button).
Checking the printer configuration At the printer control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here: ● Menu map ● Configuration page ● Supplies status page ● PS or PCL font list For a complete list of printer information pages, see the INFORMATION menu at the printer control panel (see Information menu). Keep these pages nearby for troubleshooting.
3. Use (UP button) or (DOWN button) to scroll to PRINT CONFIGURATION, and then press (SELECT button). An example of the configuration page follows. The content of the configuration page varies, depending on the options currently installed in the printer. NOTE You can also obtain configuration information in the embedded Web server or the HP Toolbox. For details, see Using the embedded Web server or see Using the HP Toolbox.
Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer, the amount of life left in the print cartridge, and the number of pages and jobs that have been processed. NOTE You can also obtain configuration information in the embedded Web server or the HP Toolbox. For details, see Using the embedded Web server or see Using the HP Toolbox. To print a supplies status page at the control panel 1. Press (SELECT button) to open the menus.
2. Use (UP button) or (SELECT button). (DOWN button) to scroll to INFORMATION, and then press 3. Use (UP button) or (DOWN button) to scroll to PRINT PS FONT LIST or PRINT PCL FONT LIST, and then press (SELECT button). The PS font list shows the PS fonts that are installed, and gives a sample of those fonts. The following information can be found on the PCL font list: NOTE ● Font gives the font names and samples. ● Pitch/Point indicates the pitch and point size of the font.
Managing the print cartridge This section provides information about HP print cartridges, their life expectancies, how to store them, and how to identify genuine HP supplies. Information also appears about nonHP print cartridges.
Print-cartridge life expectancy The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge. When printing text at 5% coverage (typical for a business letter), the HP print cartridge lasts an average of 6,000 (Q6511A) or 12,000 (Q6511X) pages. At any time, you can verify life expectancy by checking the supply level, as described in Checking the supply level.
When the cartridge is low on toner or drum life When the cartridge is low, the printer control panel shows the ORDER CARTRIDGE message. The message first appears when about 16% (6,000-page cartridge) or about 8% (12,000-page cartridge) of the life remains in the print cartridge. This percentage is set with the intent of providing approximately 2 weeks of typical use before the cartridge is depleted. You should have time to purchase a new cartridge before the old cartridge is depleted.
Cleaning the printer Over time, particles of toner and paper accumulate inside the printer. This can cause printquality problems during printing. Cleaning the printer eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the printer from dust and debris. Cleaning the outside Clean the outside of the printer with a cloth that has been dampened with water.
4. With a dry, lint-free cloth, wipe any residue from the paper path area and the print cartridge cavity. 5. Reinstall the print cartridge and close the top cover. NOTE If the print cartridge is difficult to reinstall, make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place. 6. Plug in the power cable and turn the printer on.
7. If your printer model includes a duplexer, close the rear output bin.
4 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.
Troubleshooting flowchart If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized service or support provider. (See HP customer care.) NOTE Macintosh users: For more troubleshooting information, see Troubleshooting common Macintosh problems.
● Turn the printer off then on. ● Check the power cord connections and the power switch. ● Plug the printer into a different outlet. ● Check that the power supplied to the printer is steady, and meets printer specifications. (See Electrical specifications. ) ● Press a printer control panel button to see if the printer responds. ● Turn the printer power off, and then turn the printer power on. ● Turn the printer power off and then on.
● Check that all trays are properly loaded, adjusted, and installed in the printer. ● Using the computer, check the print queue or print spooler to see if the printer has been paused. If there are problems with the current print job, or if the printer is paused, a configuration page will not print. (Press STOP and try step 2 in the troubleshooting flowchart again.) ● Check that the sealing tape is not still in the print cartridge.
ENWW ● If the job will not print, and a message appears on the printer control panel display, see Interpreting control-panel messages. ● Using the computer, check to see if the printer has been paused. Press STOP to continue. ● If the printer is on a network, check that you are printing to the correct printer. To verify that it is not a network problem, connect the computer directly to the printer with a parallel or USB cable, change the port to LPT1, and try to print.
4 Does the job print as expected? YES Go to step 5. NO Print is garbled, or only a portion of the page prints. 100 Chapter 4 Problem solving Printing stops in the middle of the job. Print speed is slower than expected. A printer control panel setting is not taking effect.
● ● Check that you are using the proper printer driver. (See Using the printer driver.) The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file. ● Check the interface cable connections. Test the cable by trying it on another computer (if possible). ● Replace the interface cable with a high-quality cable (see Part numbers). ● Simplify the print job, print at a lower resolution, or install more printer memory.
● ● Check that you are using the proper printer driver. (See Using the printer driver.) Check the program settings. (See the program online Help.) ● Try a different font. ● Downloaded resources might have been lost. You might need to download them again. ● Make sure that the paper is loaded correctly and that the guides are not too tight or too loose against the paper stack. ● If you are having problems printing custom-size paper, see Printing on custom-sized media or cardstock.
● Make sure that you have selected the correct tray. (See Selecting a paper source.) ● Make sure that trays are correctly configured for paper size and type. (See Loading trays.) Print a configuration page to see current tray settings. (See Configuration page.) ● ENWW Make sure that the tray selection (Source) or Type in the printer driver or program is set correctly. (The printer driver and program settings override the printer control panel settings.
Solving general printing problems In addition to the issues and solutions that are listed in this section, see Troubleshooting common Macintosh problems if you are using a Macintosh computer, and see Troubleshooting common PostScript problems if you are using the PS driver. Printer selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program.
Print job is extremely slow. Cause Solution The job might be very complex. Reduce the complexity of the page or try adjusting the print-quality settings. If this problem occurs frequently, add memory to the printer. The maximum speed of the printer cannot be exceeded even when more memory is added. Printing speeds might be automatically reduced when printing on custom-sized media.
The printer prints, but the text is wrong, garbled, or incomplete. Cause Solution The printer cable is loose or defective. Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new cable. The printer is on a network or sharing device and is not receiving a clear signal.
The printer does not respond when you select Print in the software. ENWW Cause Solution The printer is malfunctioning. Check the control-panel display for messages and lights to determine if the printer is indicating an error. Note any message and see Interpreting control-panel messages.
Guidelines for using paper For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. For a complete list of supported media, see Supported types and sizes of print media. The following problems with paper cause print quality deviations, jamming, or even damage to the printer.
Printing special pages Special pages within the memory of the printer can help you to diagnose and learn about problems with your printer. ● Configuration page The configuration page lists many of the current settings and properties of the printer. For information about how to print the configuration page, see Configuration page. If you have an HP Jetdirect print server installed, a second page prints that lists all of the HP Jetdirect information.
Clearing jams Occasionally, media can become jammed during a print job. The following are some of the causes: ● Trays are loaded improperly or overfilled. ● Tray 2 or tray 3 is removed during a print job. ● The top cover is opened during a print job. ● The media that is being used does not meet HP specifications (see Paper specifications). ● The media that is being used is outside of the supported size range (see Paper specifications).
1. Open the top cover. 2. Remove the print cartridge. CAUTION To prevent damage, do not expose the print cartridge to light for more than a few minutes. Place a piece of paper over the top of the print cartridge to shield it while it is out of the printer. 3. Carefully lift up the registration plate. If the leading edge of the print media is visible, gently pull the media toward the rear of the printer to remove it from the printer.
Clearing jams in the input trays NOTE If paper has entered the print cartridge area, follow the instructions in Clearing jams in the print-cartridge area. It is easier to remove paper from the print cartridge area than from the paper-feed area. 1. Slide out tray 2 or tray 3 to expose the jam. 2. Remove any misfed media by pulling it out by the visible edge. Make sure that all of the media is aligned in the tray (see Loading trays).
NOTE If the Attention light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams. For printers that include a built-in duplexer, check the duplexer area. Clearing jams in the output areas Jams in this area might result in loose toner on the page. If you get any toner on your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.) 1. Open the top cover and remove the print cartridge. Open the rear output bin.
4. Reinstall the print cartridge. Close the top cover and the rear output bin. NOTE If the print cartridge is difficult to reinstall, make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place.If the Attention light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams. For printers that include a built-in duplexer, check the duplexer area.
4. Push the bottom of the paper-access plate back up until it clicks into place on both sides (both sides need to be engaged). 5. Reinstall tray 2. NOTE ENWW If the Attention light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams.
Understanding printer messages Printer messages appear on the printer control panel display to relay the normal status of the printer (such as Processing...) or an error condition (such as CLOSE TOP COVER) that needs attention. Interpreting control-panel messages lists the most common messages that require attention or that might raise questions. Messages are listed in alphabetical order first, with numeric messages at the end of the list.
Interpreting control-panel messages (continued) Control panel message Description Recommended action CARD SLOT X FILE The CompactFlash card in slot X is full. Delete files from the CompactFlash card and then try again. Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts. (See the HP Web Jetadmin software Help for more information.) The CompactFlash card in slot X is protected, and no new files can be written to it.
Interpreting control-panel messages (continued) Control panel message Description Recommended action INSTALL CARTRIDGE The print cartridge is missing and must be reinstalled for printing to continue. Replace or correctly reinstall the print cartridge. The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. Press (SELECT button) to print the transferred data (some data might be lost).
Interpreting control-panel messages (continued) Control panel message Description Recommended action MANUALLY FEED The first side of a manual duplex job has been printed and the device is waiting for you to insert the output stack to complete the second side. 1. Load the output stack into tray 1, maintaining the same orientation with printed side down. 2. To continue printing, press (SELECT button) to exit the printer (SELECT message and then press button) to print.
Interpreting control-panel messages (continued) Control panel message Description Recommended action RAM DISK DEVICE The RAM disk had a critical failure and can no longer be used. Contact an HP-authorized service or support provider. The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non existent folder. Try printing again to an existing folder. The RAM disk is full. 1.
Interpreting control-panel messages (continued) Control panel message Description Recommended action REPLACE CARTRIDGE Pages remaining for this supply has reached the low threshold. The printer was set to stop printing when a supply needs to be ordered. To continue printing, press (SELECT button) to exit the printer message then (SELECT button). The message press becomes ORDER CARTRIDGE LESS THAN XXXX PAGES (warning).
Interpreting control-panel messages (continued) Control panel message Description Recommended action 10.32.00 The printer has detected that a printer supply is not a genuine HP supply. This message is displayed until you install an HP supply or press the (SELECT button). override button UNAUTHORIZED SUPPLY alternates with If you believe you purchased an HP supply, go to http://www.hp.com/go/ anticounterfeit.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 22 PARALLEL I/O Too much data was sent to the parallel port. 1. Check for a loose cable connection and be sure to use a high-quality cable. Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification. (See Ordering parts, accessories, and supplies.) 2. This error can occur if the driver you are using is not IEEE-1284 compliant.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 49.XXXXX ERROR A critical firmware error has occurred. 1. Turn the printer power off, leave it off for 20 minutes, and then turn the printer power on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). 1. Turn the printer power off and then on. 2.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 55.XX.YY DC A temporary printing error occurred. 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). A temporary printing error occurred as a result of an incorrect input or output request. 1. Turn the printer power off and then on. 2.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 62 NO SYSTEM This message indicates that no system was found. The printer software system is corrupt. 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). A temporary printing error occurred in the scan buffer. 1. Turn the printer power off and then on. 2.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 79.XXXX ERROR The printer detected a critical hardware error. 1. Press STOP to clear the print job from the printer memory. Turn the printer power off and then on. 2. Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain program or print job, contact the software vendor for assistance.
Correcting print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the printer is properly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality checklist General print-quality problems can be solved by following the checklist below.
See Light print (partial page) See Light print (entire page) See Specks See Specks See Dropouts See Gray background See Toner smear Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Dropouts See Dropouts See Lines Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn.
Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the paper is too moist or too rough). See Paper specifications. Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2. Make sure that the EconoMode setting is turned off at the control panel and in the printer driver. 3.
Dropouts 1. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 2. If the paper is rough, and the toner easily rubs off, open the Configure Device menu at the printer control panel. Open the Print Quality submenu, select FUSER MODES, and then select the paper type you are using. Change the setting to HIGH 1 or HIGH 2, which helps the toner fuse more completely onto the paper. (See Print Quality submenu.) 3. Try using a smoother paper.
6. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 7. Replace the print cartridge. Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of paper. 3. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 4. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer.) 5. Replace the print cartridge.
Repeating defects 1. Print a few more pages to see if the problem corrects itself. 2. If the distance between defects is 38 mm (1.5 inches), 47 mm (1.85 inches), or 94 mm (3.7 inches), the print cartridge might need to be replaced. 3. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer.) Also see Repeating image. Repeating image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Page skew 1. Print a few more pages to see if the problem corrects itself. 2. Verify that there are no torn pieces of paper inside the printer. 3. Make sure that paper is loaded correctly and that all adjustments have been made. (See Loading trays.) Make sure that the guides in the tray are not too tight or too loose against the paper. 4. Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 5. Make sure that the type and quality of the paper you are using meet HP specifications.
Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 3. Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 4. Make sure that paper is loaded correctly and all adjustments have been made. (See Loading trays.) 5. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications.) 6.
2. Reduce the number of pages that you print with very low toner coverage. White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications.) 3. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 4. Replace the print cartridge. Scattered lines 1.
1. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications.) 2. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 3. Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 4. Do not use paper that already has been run through the printer. 5. Decrease the toner density. Open the Configure Device menu at the printer control panel.
Troubleshooting network printing problems NOTE 138 HP recommends that you use the printer CD-ROM to install and set up the printer on a network. ● Print a configuration page (see Configuration page). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. ● See the HP Jetdirect Print Server Administrator's Guide on the printer CD-ROM for help and for more information about the Jetdirect configuration page.
Troubleshooting common Windows problems Error message: "Error Writing to LPTx" in Windows 9x. Cause Solution Media is not loaded. Make sure that paper or other print media is loaded in the trays. The cable is defective or loose. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. The printer is plugged into a power strip and is not receiving enough power. Unplug the power cord from the power strip and plug it into another electrical outlet.
Troubleshooting common Macintosh problems In addition to the problems that are listed in Solving general printing problems, this section lists problems that can occur when using Mac OS 9.x, or Mac OS X. Setup for USB and IP printing is performed through the Desktop Printer Utility. The printer will not appear in the Chooser. NOTE Problems with Mac OS 9.x The printer name or IP address does not show or verify in the Desktop Printer Utility. Cause Solution The printer might not be ready.
Problems with Mac OS 9.x (continued) A print job was not sent to the printer that you wanted. Cause Solution The wrong printer name or IP address is being used. Another printer that has the same or a similar name or IP address might have received your print job. Check the printer name or IP address by printing a configuration page. See Configuration page. Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility.
Problems with Mac OS 9.x (continued) When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause Solution This problem is caused by either a software or hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS 9.1 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple.
Problems with Mac OS X (continued) The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected.
Problems with Mac OS X (continued) A print job was not sent to the printer that you wanted. Cause Solution The wrong printer name or IP address is being used. Check the printer name, IP address, or Rendezvous host Another printer with the same or similar name, IP address, name by printing a configuration page See Configuration or Rendezvous host name might have received your print job. page.
Problems with Mac OS X (continued) When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X version 10.1 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple.
Troubleshooting common PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
VM Error Cause Solution A font error occurred. Select unlimited downloadable fonts from the printer driver. Range Check ENWW Cause Solution A font error occurred. Select unlimited downloadable fonts from the printer driver.
148 Chapter 4 Problem solving ENWW
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer.
Ordering parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Ordering directly from HP ● Ordering through service or support providers ● Ordering directly through the embedded Web server (for printers that are connected to a network) ● Ordering directly through the HP Toolbox software (for printers that are directly connected to a computer) Ordering directly from HP You can obtain the following directly from HP: ● Replacement parts To orde
Ordering directly through the HP Toolbox software (for printers that are directly connected to a computer) The HP Toolbox software gives you the ability to order supplies and accessories directly from the computer. To order supplies by using the HP Toolbox, click Toolbox Links, and then click Order Supplies. A link is provided to the HP Web site for ordering supplies.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. Holds Letter, A4, Legal, A5, B5 (JIS), Executive, and 8.5 x 13 inch paper sizes. Q5963A Note: This tray is included with the HP LaserJet 2430t, 2430tn, and 2430dtn models.
Cables and interfaces Item Description Part number Enhanced I/O (EIO) cards HP Jetdirect 620n Fast Ethernet (10/100Base-TX) print server J7934A HP Jetdirect 680n 802.
Item Description Part number HP Premium Choice LaserJet paper Letter (8.5 x 11 inch), 500 sheets/ream, 10-ream carton HPU1132/North America Letter (8.
Item Description Part number HP Multipurpose paper Letter (8.5 x 11 inch), 500 sheets/ream, 10-ream carton HPM1120/North America For use with all office equipment-laser and inkjet printers, copiers, and fax machines. Created for businesses that want one paper for all their office needs. Brighter and smoother than other office papers. Specifications: 90 bright, 20 lb (75 g/m2). Letter (8.5 x 11 inch), 500 sheets/ream, 5-ream carton Letter (8.
Item Description Part number HP Office recycled paper Letter (8.5 x 11 inch), 500 sheets/ream, 10-ream carton HPE1120/North America Letter (8.5 x 11 inch), 3-hole, 500 sheets/ream, 10-ream carton HPE113H/North America Legal (8.5 x 14 inch), 500 sheets/ream, 10-ream carton HPE1420/North America Letter (8.
B Control panel menus You can perform most routine printing tasks from the computer by using the program or printer driver. These two methods are the most convenient way to control the printer, and they will override the printer-control-panel settings. See the Help file for your program, or, for more information about gaining access to the printer driver, see Using the printer driver. You can also control the printer by changing settings at the printer control panel.
Retrieve Job menu This menu provides a list of the stored jobs in the printer and access to all the job storage features. You can print or delete these jobs at the printer control panel. See Using jobstorage features for more information about using this menu. NOTE If you turn the printer power off, all stored jobs are deleted. The section that follows lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.
Item Values Explanation [USERNAME] [JOBNAME] The name of the person who sent the job. ALL PRIVATE JOBS NO STORED JOBS [JOBNAME]: The name of the job stored in the printer. Select one of your jobs or all of your private jobs (those that were assigned a PIN in the printer driver). ● Print: Prints the selected job. PIN REQUIRED TO PRINT: A prompt that appears for jobs that were assigned a personal identification number (PIN) in the printer driver. You must enter the PIN to print the job.
Information menu The Information menu contains printer information pages that give details about the printer and its configuration. Scroll to the information page that you want, and then press (SELECT button). Item Explanation PRINT MENU MAP The menu map shows the layout and current settings of the printer control panel menu items. For more information, see Menu map. PRINT The configuration page shows the current printer configuration.
Paper Handling menu If paper-handling settings are correctly configured at the printer control panel, you can print by selecting the type and size of media in the program or the printer driver. For more information about configuring for media types and sizes, see Printing by type and size of media (locking trays). For more information about supported media types and sizes, see Supported types and sizes of print media and Paper specifications.
Item Values Explanation TRAY 1 TYPE *ANY TYPE Use this item to set the value to correspond with the type of media that is currently loaded in tray 1. PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR CARDSTOCK ANY TYPE: If both the type and size for tray 1 are set to ANY, the printer will pull media from tray 1 first if media is loaded in the tray.
Item Values Explanation TRAY 3 SIZE *ANY SIZE Sets the value to correspond with the media size that is currently loaded in tray 3. LETTER LEGAL EXECUTIVE A4 A5 B5 (JIS) EXECUTIVE (JIS) TRAY 3 TYPE *ANY TYPE PLAIN Sets the value to correspond with the media type that is currently loaded in tray 3.
Item Values Explanation TRAY [N] CUSTOM UNIT OF MEASURE This item appears only if a tray is set to a custom size. X DIMENSION Y DIMENSION UNIT OF MEASURE: Use this option to select the unit of measure (INCHES or MILLIMETERS)to use when you set custom paper sizes for the specified tray. X DIMENSION: Use this item to set the measurement of the width of the paper (measurement from side to side in the tray). The options are 3.0 to 8.50 INCHES or 76 to 216 MM.
Configure Device menu This menu contains administrative functions. ● Printing submenu ● Print Quality submenu ● System Setup submenu ● I/O submenu ● Resets submenu Printing submenu Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and printer-driver settings override control-panel settings. In general, it is better to change these settings in the printer driver, if applicable.
Item Values Explanation DEFAULT *LETTER PAPER SIZE LEGAL Sets the default image size for paper and envelopes. (The item name changes from paper to envelope as you scroll through the available sizes.) This setting applies only to print jobs that do not have the paper size specified in the program or printer driver. EXECUTIVE STATEMENT 8.
Item Values Explanation COURIER FONT *REGULAR Selects the version of Courier font to use: DARK REGULAR: The internal Courier font available on the HP LaserJet 4 series printers. DARK: The internal Courier font that is available on the HP LaserJet III series printers. WIDE A4 *NO YES Changes the number of characters that can be printed on a single line of A4-size paper. NO: Up to 78 10-pitch characters can be printed on one line. YES: Up to 80 10-pitch characters can be printed on one line.
Item Values Explanation PCL COPIES COPIES: Sets vertical spacing from 5 to 128 lines for default paper size. ORIENTATION FONT SOURCE FONT NUMBER FONT PITCH FONT POINT SIZE SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES ORIENTATION: Allows you to select default page orientation as LANDSCAPE or PORTRAIT. NOTE It is best to set the page orientation in the program or printer driver. (Program and printerdriver settings override control-panel settings.
Item Values Explanation SET PRINT TEST PAGE REGISTRATION SOURCE Shifts the margin alignment to center the image on the page from top to bottom, and left to right. You can also align the image that is printed on the front with the image that is printed on the back. ADJUST TRAY [N] PRINT TEST PAGE: Prints a test page that shows the current registration settings. SOURCE: Selects the tray for which you want to print the test page.
Item Values Explanation FUSER MODES PLAIN Configures the fuser mode associated with each media type. PREPRINTED PREPUNCHED Change the fuser mode only if you are experiencing problems printing on certain media types. After you select a type of media, you can select a fuser mode that is available for that type. The printer supports the following modes: LABELS NORMAL: Used for most types of paper. BOND HIGH 1: Used for rough paper.
Item Values Explanation RET OFF Use the Resolution Enhancement technology (REt) setting to produce print with smooth angles, curves, and edges. LIGHT *MEDIUM DARK REt does not affect print quality if the print resolution is set to FastRes 1200. All other print resolutions benefit from REt. NOTE It is best to change the REt setting in the program or printer driver. (Program and printerdriver settings override control-panel settings.
Item Values CLEANING INTERVAL *1000 2000 Explanation Sets the interval at which the auto cleaning is due for the printer. 5000 10000 20000 System Setup submenu Items on this menu affect printer behavior. Configure the printer according to your printing needs. The following table lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it. Item Values Explanation DATE/TIME DATE Sets the date and time settings.
Item Values Explanation TRAY USE REQUESTED TRAY USE REQUESTED TRAY : Determines whether the printer tries to pull paper from a different tray than the one that you selected in the printer driver. BEHAVIOR MANUALLY FEED PROMPT PS DEFER MEDIA ● EXCLUSIVELY: Sets the printer to pull paper only from the tray that you selected and not pull from another tray, even if the tray that you selected is empty.
Item Values Explanation PERSONALITY *AUTO Selects the default printer language (personality). The possible values are determined by which valid languages are installed in the printer. PDF PS PCL Normally, you should not change the printer language. If you change it to a specific printer language, the printer will not switch automatically from one language to another unless specific software commands are sent to the printer.
Item Values Explanation CARTRIDGE STOP OUT *CONTINUE Determines how the printer reacts if the print cartridge is empty. STOP: The printer stops printing until you replace the print cartridge. CONTINUE: The printer continues to print, and the REPLACE CARTRIDGE message appears until you replace the print cartridge. HP does not guarantee print quality if you select CONTINUE after a REPLACE CARTRIDGE condition. Replace the print cartridge as soon as possible to ensure good print quality.
Item Values Explanation I/O TIMEOUT 5 to 300 (*15 SECONDS) Select the I/O timeout period in seconds. PARALLEL HIGH SPEED INPUT ADVANCED FUNCTIONS HIGH SPEED: Select YES to enable the printer to accept the faster parallel communications that are used for connections with newer computers. This setting allows you to adjust timeout for the best performance. If data from other ports appears in the middle of your print job, increase the timeout value.
RESTORE FACTORY SETTINGS There is no value to select. Performs a simple reset and restores most of the factory (default) settings. This item also clears the input buffer for the active I/O. CAUTION Restoring memory during a print job cancels the print job. SLEEP MODE *ON OFF Turns Sleep mode on or off.
Diagnostics menu Administrators can use this submenu to isolate parts and to troubleshoot jam and printquality issues. The following table lists the settings and possible values. In the Values column, the default value for each setting is the one that has an asterisk (*) next to it. Item Values Explanation PRINT EVENT LOG There is no value to select. Press (SELECT button) to generate a list of the 50 most recent entries in the event log.
Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
180 Appendix B Control panel menus ENWW
C Specifications HP LaserJet 2400 series physical specifications Product dimensions Product Height Depth Width Weight1 HP LaserJet 2410, 2420, 2420d, 2420n, 2420dn, and 2430n 260 mm (10.2 inches) 400 mm (15.7 inches) 425 mm (16.7 inches) 15.2 kg (33.5 lb) HP LaserJet 2430t, 2430tn, and 2430dtn 400 mm (15.7 inches) 400 mm (15.7 inches) 425 mm (16.7 inches) 20.9 kg (46 lb) optional 500-sheet feeder 140 mm (5.5 inches) 400 mm (15.7 inches) 425 mm (15.7 inches) 5.7 kg (12.
Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This can damage the printer and void the product warranty. Power requirements (HP LaserJet 2400 series) Specification 110-volt models 230-volt models Power requirements 110 to 127 volts (± 10%) 220 to 240 volts (± 10%) 50/60 Hz (± 2 Hz) 50/60 Hz (± 2 Hz) 10.0 Amps 5.
Acoustic emissions Sound power and pressure level1 (HP LaserJet 2400 series) Sound power level Declared per ISO 9296 Printing2 (HP LaserJet 2410) LWAd= 6.6 Bels (A) [66 dB(A)] Printing2 (HP LaserJet 2420) LWAd= 6.7 Bels (A) [67 dB(A)] Printing2 (HP LaserJet 2430) LWAd= 6.
Operating environment 184 Environmental condition Printing Storage/standby Temperature (printer and print cartridge) 15° to 32.
Paper specifications For complete paper specifications for all HP LaserJet printers, see the HP LaserJet printer family print media guide (available at http://www.hp.com/support/ljpaperguide). Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ream Flat within 5 mm (0.02 inch) Cut edge conditions Cut with sharp blades with no visible fray.
The paper storage environment should be properly maintained to ensure optimum printer performance. The required condition is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 55%. The following guidelines should be helpful when evaluating the paper's storage environment: ● Paper should be stored at or near room temperature. ● The air should not be too dry or too humid (due to the hygroscopic properties of paper).
Envelopes with double side seams Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below.
Labels CAUTION To avoid damaging the printer, use only labels recommended for laser printers. To prevent serious jams, always use tray 1 to print labels and always use the rear output bin. Never print on the same sheet of labels more than once or print on a partial sheet of labels. Label construction When selecting labels, consider the quality of each component: ● Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's fusing temperature.
D Printer memory and expansion This section explains the memory features of the printer and provides steps for expansion.
Overview The printer comes with one dual inline memory module (DIMM) already installed. One additional DIMM slot and two CompactFlash slots are available for upgrading the printer with the following items: ● More printer memory—DIMMs are available in 32, 48, 64, 128, and 256 MB. ● CompactFlash font cards—Unlike standard printer memory, CompactFlash cards can be used to permanently store downloaded items, such as fonts and forms, even when the printer is off.
Printer memory You might want to add more printer memory to the printer if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. To install printer memory CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the printer.
4. Open the access door by pulling on the metal tab. 5. Remove the DIMM from the antistatic package. CAUTION To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. 6. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.
7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE To remove a DIMM, first release the locks. 8. Close the access door, and press firmly until it snaps into place. 9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the printer until it latches into place. 10. Reconnect the interface cable(s) and the power cord.
11. Turn the printer on.
Installing CompactFlash cards Up to two CompactFlash cards can be installed to add fonts to the printer. To install a CompactFlash card 1. After the configuration page has printed, turn the printer off and disconnect the power cord. 2. Disconnect all interface cables. 3. Remove the right side panel by sliding it towards the rear of the printer until the side slides free from the printer. 4. Open the access door by pulling on the metal tab.
5. Remove the new CompactFlash card from its package. 6. Hold the CompactFlash card by its edges and line up the grooves in the side of the card with the tabs in the CompactFlash card slot. 7. Slide the CompactFlash card into place. 8. Close the access door, and press firmly until it snaps into place. 9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the printer until it latches into place.
10. Reconnect the interface cable(s) and the power cord. Use Device Storage Manager in HP Web Jetadmin to manage fonts. For more information, see the Help in HP Web Jetadmin.
Checking DIMM or CompactFlash installation After installing the DIMM or CompactFlash card, make sure that the installation was successful. To verify that DIMMs or CompactFlash cards are installed correctly 1. Turn the printer on. Check that the Ready light is illuminated after the printer has gone through the startup sequence. If an error message appears, a DIMM or CompactFlash card might have been incorrectly installed. See Interpreting control-panel messages. 2.
Saving resources (permanent resources) Utilities or jobs that you download to the printer sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the printer memory until you turn the printer power off. Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
Installing an EIO card Follow this procedure to install an EIO card. To install an EIO card 1. Turn the printer power off. 2. Remove the two screws and cover plate from the EIO slot on the back of the printer. NOTE Do not discard the screws or the cover plate. Save them for future use if you remove the EIO card. 3. Install the EIO card in the EIO slot and tighten the screws. 4. Turn the printer power on and print a configuration page to verify that the new EIO device is recognized.
To remove an installed EIO card 1. Turn the printer power off. 2. Remove the two screws from the EIO card, and then remove the EIO card from the EIO slot. 3. Place the cover plate from the EIO slot onto the back of the printer. Insert and tighten the two screws. 4. Turn the printer power on.
202 Appendix D Printer memory and expansion ENWW
E Printer commands Most programs do not require you to enter printer commands. See your computer and software documentation to find the method for entering printer commands, if needed. NOTE ENWW PCL 6 and PCL 5e PCL 6 and PCL 5e printer commands tell the printer which tasks to perform or which fonts to use. This section provides a quick reference for users who are already familiar with PCL 6 and PCL 5e command structure.
Understanding PCL 6 and PCL 5e printer command syntax Before using printer commands, compare these characters: Lowercase l: l Uppercase O: O Number one: 1 Number 0: 0 Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters might not appear on your screen as shown here. You must use the exact character and case specified for PCL 6 or PCL 5e printer commands.
Using escape characters Printer commands always begin with the escape character (Ec). The following table shows how the escape character can be inserted in various MS-DOS programs.
Common PCL 6 and PCL 5 printer commands Job-control commands Function Command Options (#) Reset Ec E not available Number of copies Ec&l#X 1 to 999 2-sided/1-sided printing Ec&l#S 0 = Simplex (1-sided) printing 1 = Duplex (2-sided) with long edge binding 2 = Duplex (2-sided) with short edge binding Page-control commands Function Command Options (#) Paper source Ec&l#H 0 = Prints or ejects current page 1 = Tray 2 2 = Manual feed, paper 3 = Manual feed, envelope 4 = Tray 1 5 = Tray 3 6 = Opti
Page-control commands (continued) Function Command Options (#) Paper type Ec&n# 5WdBond = Bond 6WdPlain = Plain 6WdColor = Color 7WdLabels = Labels 9WdRecycled = Recycled 11WdLetterhead = Letterhead 10WdCardstock = Cardstock 11WdPrepunched = Prepunched 11WdPreprinted = Preprinted 13WdTransparency = Transparency #WdCustompapertype = Custom1 Orientation Ec&l#O 0 = Portrait 1 = Landscape 2 = Reverse portrait 3 = Reverse landscape Top margin Ec&l#E # = Number of lines Text length (bottom margin) Ec
Cursor Positioning (continued) Function Command Options (#) Vertical position (dots) Ec*p#Y # = Dot number (300 dots = 1 inch) Vertical position (decipoints) Ec&a#V # = Decipoint number (720 decipoints = 1 inch) Horizontal position (columns) Ec&a#C # = Column number Horizontal position (dots) Ec*p#X # = Dot number (300 dots = 1 inch) Horizontal position (decipoints) Ec&a#H # = Decipoint number (720 decipoints = 1 inch) Function Command Options (#) End of line wrap Ec&s#C 0 = Enable (t
Font selection Function Command Options (#) Symbol sets Ec(# 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe) 5T = Windows 3.
210 Appendix E Printer commands ENWW
F Regulatory information Introduction This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● Finnish laser statement Introduction 211
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge in 86% of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site at http://www.hp.com/recycle. More than 10 million HP LaserJet print cartridges were recycled globally in 2002 through the HP Planet Partners supplies recycling program.
For more information To obtain information about the following environmental topics, visit http://www.hp.com/go/ environment or http://www.hp.com/hpinfo/community/environment/productinfo/safety. ENWW ● Product environmental profile sheet for this and many related HP products.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: Regulatory Model Number3): Product Options: HP LaserJet 2410/2420/2430 printer BOISB-0406-00 Including optional accessory 500-Sheet Input Tray (Q5963A) ALL conforms to the following Product Specifications: Safety: IEC 60950:1999 / EN60950: 2000 IEC
Country-/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S.
Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 2410, 2420, and 2430 series -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN60825-1 (1994) mukaisesti.
G Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet 2410, 2420, and 2430 series DURATION OF LIMITED WARRANTY 1 year, Return to Authorized Service Center HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print Cartridge Limited Warranty Statement This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location.
HP Express Exchange (U.S. and Canada only) This service, available for an additional fee, is an alternative to the standard warranty and entails returning your printer for repair. HP Express Exchange allows you to receive a refurbished replacement unit and then return your defective printer.
Repacking the printer If HP Customer Care determines that your printer needs to be returned to HP for repair, follow the steps below to repack the printer before shipping it. CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility. To repack the printer 1. Remove and retain any DIMMs or CompactFlash cards that you have purchased and installed in the printer. Do not remove the DIMM that came with the printer. CAUTION Static electricity can damage DIMMs.
Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to complete the repair.
226 Appendix G Service and support ENWW
Index Symbols/Numerics 1,500-sheet tray troubleshooting 102 500-sheet tray troubleshooting 102 A A4 paper settings 166, 167 accessibility 7 accessories ordering 150 part numbers 152 troubleshooting 102 Accessory installation guides 2 address, displaying printer 13, 172 address, printer Macintosh, troubleshooting 140, 143 adhesive labels. See labels agreements, maintenance 222 Alerts tab, HP Toolbox 76 alerts, e-mail 81 anticounterfeit website 89 Apple Macintosh.
storing 89 supplies status page 87 supply level, checking 90 characters misformed 133 cleaning fuser 93 paper path 92 cleaning page 171 cleaning page, printing 93 clearable warnings setting display time 18 clearable warnings setting 18, 174 clock, setting 82 commands escape sequences 204, 205 font selection 205, 209 PCL 206 syntax 204 types of 203 communications settings 176 CompactFlash cards accessing 8 installing 195 types available 190 verifying installation 198 configuration page troubleshooting 97 con
documentation 2 Documentation tab, HP Toolbox 76 dots, troubleshooting 130, 136 double-sided printing binding edge settings 166 layout options 55 loading paper 54 manual 56 paper sizes supported 54 troubleshooting 105 usage page 160 using duplexer 55 downloading software iii dpi, settings 170 draft printing 63 draft quality printing 170, 171 drivers configuring 79 default settings, changing 58 downloading iii help 25 Linux 24 Macintosh iv Macintosh, troubleshooting 142 operating systems supported 24 OS/2 24
fonts Courier 167 EPS files, troubleshooting 141, 144 included 5 list, printing 160 lists, printing 87 Macintosh, troubleshooting 141 PCL commands 205, 209 permanent resources 199 settings 168 troubleshooting 146 fuser modes 170 fuser modes 41 fuser, cleaning 93 G General Protection FaultException OE 139 Getting started guide 2 gray background, troubleshooting 131 guides, documentation 2 H heavy paper fuser modes 170 printing on 51 held jobs memory requirements 66 private 67 proof-and-hold 66 Retrieve Job c
Jet direct print server configuration page, printing 85 Jetadmin browsers supported 73 downloading 73 driver configuration 79 e-mail alerts 81 Jetdirect print server installing 200 models including 3 part numbers 153 removing 201 settings 176 jobs formatted incorrectly 101 not printing, troubleshooting 98 private 67 proof-and-hold 66 Retrieve Job menu 158 stopped, troubleshooting 100 storing, memory requirements 66 K keys, control panel 11 L labels fuser modes 170 printing 50 specifications 188 landscape
custom-size, printing 51 default size, setting 166 duplexing, sizes supported 54 fuser modes 41 HP, ordering 153 loading 42 manual feed 40 PCL commands 206 preprinted 52 prepunched 52 printing multiple pages on single sheet 62 PS settings 16 sizes supported 34, 35 small 51 small, settings 171 source, selecting 64 specifications 34, 185 storing 185 tray selection 14, 38, 39, 173 tray settings 161 troubleshooting 108 troubleshooting trays 104 usage page 160 memory configuration page 86 included 5 installing D
P packaging printer 224 page counts 86 page orientation default, setting 168 duplexing options 55 PCL commands 207 pages per minute 4 pages per sheet 62 paper A4 settings 166, 167 capacity 4 covers 65 curl, troubleshooting 104 curled 134 custom-size 62, 166 custom-size, printing 51 default size, setting 166 duplexer specifications 35 duplexing, sizes supported 54 fuser modes 41, 170 HP, ordering 153 loading 42 manual feed 40 PCL commands 206 preprinted 52 prepunched 52 printing multiple pages on single shee
PPDs included 27 troubleshooting 140 preconfiguration, driver 79 preprinted paper fuser modes 170 printing on 52 prepunched paper fuser modes 170 printing on 52 print cartridges cleaning near 92 density settings 171 EconoMode 171 Economode 63 features 6 life expectancy 90 low 19, 174 low toner message 90 non-HP 89 ordering iii out 20, 175 out of toner message 91 paper jams, clearing 110 recycling 213 status information 89 status, viewing with embedded Web server 71 status, viewing with HP Toolbox 75 storing
resizing documents 64 resolution features 4 settings 63 troubleshooting quality 128 Resolution Enhancement technology (REt) 171 resolution, settings 170 resource saving 199 restoring default settings 176 REt (Resolution Enhancement technology) 171 retention, job memory requirements 66 private 67 proof-and-hold 66 Retrieve Job menu 158 settings 172 Retrieve Job menu 158 right-side panel, locating 8 rough paper fuser modes 170 S saving resources, memory 199 scaling documents 64 security settings 86 serial cab
supplies 87 supplies page, printing 160 viewing with HP Toolbox 75 Status tab, HP Toolbox 75 stopped printing, troubleshooting 100 stopping print jobs 57 storage, job memory requirements 66 private 67 proof-and-hold 66 Retrieve Job menu 158 settings 172 storing envelopes 187 paper 185 storing print cartridges 89 straight-through paper path 47 supplies non-HP 89 ordering iii, 150 recycling 213 status page 87 status page, printing 160 status, viewing with embedded Web server 71 status, viewing with HP Toolbox
locking 39 manual feed 40 manual feed settings 15, 166 printing from 14, 38, 173 settings 161 troubleshooting 102 trays capacities 4 custom-size settings 166 duplexing 54 duplexing manually 56 included 3 jams, clearing 112 loading paper 42 locating 8 locking 39 manual feed 40 manual feed settings 166 paper path test 178 PCL commands 206 registration settings 169 selecting 14, 38, 64, 173 settings 161 settings, viewing 86 troubleshooting 102, 104 troubleshooting blank pages 105 blurred print 136 cables 98 co
wave, troubleshooting 104 wavy paper, troubleshooting 134 Web browser requirements embedded Web server 70 HP Toolbox 74 Web Jetadmin browsers supported 73 downloading 73 driver configuration 79 e-mail alerts 81 Web sites customer support iii downloading software iii HP Web Jetadmin, downloading 73 Macintosh support iv ordering supplies iii paper specifications 185 service agreements iv UNIX and Linux drivers 24 websites anticounterfeit 89 weight, paper printing on heavy media 51 weight, paper specifications
© 2004 Hewlett-Packard Development Company, L.P. www.hp.com/support/lj2410 www.hp.com/support/lj2420 www.hp.
