Operation Manual

Clearing jams

Occasionally, media can become jammed during a print job. The following are some of the

causes:

● Trays are loaded improperly or overfilled.

● Tray 2 or tray 3 is removed during a print job.

● The top cover is opened during a print job.

● The media that is being used does not meet HP specifications (see

Paper specifications).

● The media that is being used is outside of the supported size range (see

Paper

specifications).

Typical jam locations

Jams can occur at four locations:

1 Print-cartridge area (see Clearing jams in the print-cartridge area)

2 Input-tray areas (see

Clearing jams in the input trays)

3 Output-bin areas (see

Clearing jams in the output areas)

4 Duplexer area (applies only to models that include a duplexer) (see

Clearing jams in the duplexer

area)

NOTE

Find and remove the jammed media by using the instructions that are provided in this

section. If the location of the jam is not obvious, look first in the print cartridge area. Be sure

to remove all torn pieces of media that remain in the printer. Loose toner might remain in the

printer after a jam. This should clear after a few sheets have been printed.

Clearing jams in the print-cartridge area

Jams in this area might result in loose toner on the page. If you get any toner on your

clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.)

110 Chapter 4 Problem solving ENWW