Operation Manual

Understanding printer messages
Printer messages appear on the printer control panel display to relay the normal status of the
printer (such as Processing...) or an error condition (such as CLOSE TOP COVER) that
needs attention.
Interpreting control-panel messages lists the most common messages that
require attention or that might raise questions. Messages are listed in alphabetical order first,
with numeric messages at the end of the list.
Using the printer online Help system
This printer features an online Help system on the control panel that provides instructions for
resolving most printer errors. Certain control panel messages alternate with instructions
about gaining access to the online Help system.
Whenever a message alternates with For help press, press
(H ELP button) to view the help
and use
(U P button) and (D OWN button) to scroll through the message.
To exit the online Help system, press M
ENU .
Resolving persistent messages
Some messages (for example, requests to load a tray or a message that a previous print job
is still in the printer memory) allow you to press
(S ELECT button) to print, or to press S TOP to
clear the job and eliminate the message.
If a message persists after performing all of the recommended actions, contact an HP-
authorized service or support provider. (See
HP customer care or go to www.hp.com/support/
lj2410, http://www.hp.com/support/lj2420, or http://www.hp.com/support/lj2430.)
Interpreting control-panel messages
Control panel message Description Recommended action
Access denied
MENUS LOCKED
The printer control panel function you
are trying to use has been locked to
prevent unauthorized access.
See your network administrator.
Canceling... The printer is canceling a job. The
message continues while the job is
stopped, the paper path is cleared, and
any remaining incoming data on the
active data channel is received and
discarded.
No action necessary.
CARD SLOT X DEVICE
FAILURE
alternates with
<Current status message>
The CompactFlash card in slot X had a
critical failure and can no longer be used.
Remove the card and replace it with a
new one. (See
Printer memory.)
CARD SLOT X FILE
OPERATION FAILED
alternates with
<Current status message>
The requested operation could not be
performed. You might have attempted
an illegal operation, such as trying to
download a file to a non-existent folder.
Try printing again to an existing folder.
116 Chapter 4 Problem solving ENWW