Operation Manual
Control panel message Description Recommended action
10.32.00
UNAUTHORIZED SUPPLY
alternates with
For help press
The printer has detected that a printer
supply is not a genuine HP supply.
This message is displayed until you
install an HP supply or press the
override button
(S
ELECT
button).
If you believe you purchased an HP
supply, go to http://www.hp.com/go/
anticounterfeit.
Any printer repair required as a result of
using non-HP supplies or unauthorized
supplies is not covered under the printer
warranty.
13.XX.YY JAM IN
<Location>
A jam has occurred in the specified
location.
Remove jammed media from the
specified location. See
Clearing jams.
If the message persists after all jams
have been cleared, a sensor might be
stuck or broken. Contact an HP-
authorized service or support provider
(see
HP customer care).
20 INSUFFICIENT
MEMORY
alternates with
To continue press
The printer received more data than can
fit in its available memory. You might
have tried to transfer too many macros,
soft fonts, or complex graphics.
Press (S
ELECT
button) to print the
transferred data (some data might be
lost), and then simplify the print job or
install additional memory. (See
Printer
memory.)
21 PAGE TOO COMPLEX
alternates with
To continue press
The data (dense text, rules, raster or
vector graphics) sent to the printer was
too complex.
1.
Press
(S
ELECT
button) to print the
transferred data (some data might
be lost).
2. If this message appears often,
simplify the print job or install
additional memory. (See
Printer
memory.)
22 EIO X
BUFFER OVERFLOW
alternates with
To continue press
Too much data was sent to the EIO card
in the specified slot [X]. An improper
communications protocol might be in use.
Note: EIO 0 is reserved for the
HP Jetdirect embedded print server.
1.
Press
(S
ELECT
button) to clear the
message. (The job will not be
printed.)
2. Check the host configuration. If the
message persists, contact an HP-
authorized service or support
provider (see
HP customer care).
Interpreting control-panel messages (continued)
122 Chapter 4 Problem solving ENWW